Review from S C (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience

Everyone at Fitzwarren House has made every effort to make my mother feel at home. Nothing is too much trouble. The atmosphere is great with music often playing, carefully thought out activities and very caring staff.
Visitors are always made welcome. As a family, we feel that Fitzwarren is a happy

home with a great understanding of the very different needs of our lovely mum and the other residents with dementia.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your wonderful review of the care and support your Mum receives at Fitzwarren House. What better accolade than to be called a happy home. The team work hard to create that home feeling and will be delighted with your comments.

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Review from Wendy P (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience

The building is welcoming, well designed and fit for purpose. Cleanliness is exceptional. Carpets and soft furnishings are attractive and regularly refreshed or renewed. The communal areas are spacious and comfortable. Individual bedrooms are well furnished with an en-suite wet room. The nursing staff

are friendly and sincerely care for the residents with compassion and expertise. Carers are upbeat, kind and work hard to keep residents comfortable and clean. Activities are organised daily for those who can take part. As a relative of a resident, the support I have received from nurses and carers have been fantastic.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for sharing your thoughts on the care and support your relative receives at Fitzwarren House. It is great to hear that you recognise the efforts of all of our team members in creating a clean, welcoming and caring home which residents and relatives can enjoy.

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Review from Margaret T (Friend of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience

I visit once a week to see a friend who is a stroke patient and has been in the home for five years. I have always found the home to be clean and the staff are friendly and helpful.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for telling us about the care and support that your friend receives at Fitzwarren House, your positive comments are greatly appreciated.

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Review from Janie B (Mother of Resident) published on 4 October 2016
Submitted via Website • Report

Overall Experience

My Mum has been at Fitzwarren House for one year. I have nothing but praise for the care , kindness and good humour of the staff . Nothing is too much trouble and I have complete peace of mind . Her room is lovely, she is always immaculately dressed, clean and well groomed. The laundry service is

excellent. The food is tasty and appetising and there are always snacks to be had. Mum does have 'off days" however, the staff know how to deal with it and never hesitate to call the doctor if needs be. This has to be the best care home in Swindon and I am so glad that my Mum is safe and well cared for. Well done and many thanks to all staff .

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your wonderful review of the care and support your Mum receives at Fitzwarren House. It is great to hear that you now have complete peace of mind and that our team deliver such an exemplary service, they will be delighted to hear your comments.

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Review from J P (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

My father spent the final six months of her life in Fitzwarren house and I could not have wished for a better place for him. The standard of care he received was second to none and nothing was too much trouble for any of the staff. He was unable to get out of bed so spent all his time in his room. However,

there was always someone around to say hello or have a quick chat with him. I'm sure many people have pre-conceived ideas of what a nursing home is like but Fitzwarren House will blow these ideas out of the water. I wouldn't hesitate to recommend this home to anyone.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your glowing review of the care and support your Father-in-law received at Fitzwarren House. The team will be delighted to know they “got it so right”, beyond excellent is quite an accolade to be awarded.

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Review from Sarah S (Granddaughter of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience

I spent quite a few days visiting my grandma with my family (including our dog!) and found everyone who worked and helped grandma wonderful. They took time to get to know her in the few months that she was there, and seemed to have a keen affection for her which was of great support. The care I received

during grandmas last week is something I won't forget. Thank you all for being so lovely, friendly and kind.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking time to tell us about the care and support that your Grandma received. I am so pleased that you found the staff caring and supportive and that you also felt well cared for in your Grandma's last week at the Home. I will be sure to pass your lovely comments onto the team.

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Review from Geoffrey M (Brother-in-law of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience

This home is run in an extremely professional and caring manner. all staff are well trained and motivated to provide care and treat each resident with dignity. I would also like to make a special reference to the nursing staff who are exceptional.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking time to review the care and support your loved one receives at Fitzwarren House. It's lovely to hear that our team are well trained and can be relied upon to provide care with dignity.

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Review from Gillian M (Sister of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience

Fitzwarren house is a delightful place to visit. Plenty of parking available and garden is well cared for a lovely place to sit. The staff i.e. nurses, carers and cleaners are all so lovely, caring and informative. Special mention to all the nurses who are SO loving, caring and considerate towards

the residents. My heartfelt thanks to them all.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for sharing your views on the care and support provided at Fitzwarren House. It is great to hear that you find our team so lovely and caring and that you enjoy the garden so much.

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Review from Anne H (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience

My mother was treated with dignity, care and concern. She was dependant on her carers entirely and never wanted for anything.
Outside agencies were consulted appropriately and nothing was too much trouble. Rooms were comfortable and there was a high standard of cleanliness throughout the home. Kitchen

staff made every effort to provide food appropriate for her needs to the point where the catering manager sought me out to discuss mums needs.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for telling us about the care at Fitzwarren House. It is lovely to hear that your Mother wanted for nothing and that the team were able to provide such a great support for her.

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Review from Michael G (Son of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience

Both nursing and care staff, consistently did everything they could to make sure mum's needs were met. Unlike in her previous stay in hospital, she was treated like an individual old person with her own personality, interests and skills. The activities organiser went out of her way to ensure that mum

used her decorative and craft skills, played the piano and was generally engaged. The Methodist Chaplain was always cheerful and energetic and mum enjoyed the services and her spiritual needs were also met. Thank you to all.

Reply from Susan Smith, Home Manager at Fitzwarren House

How wonderful to hear that your Mum was truly treated as an individual with her own personality and skills. It is great to know that she enjoyed the activities and felt that her spiritual needs were met by the chaplain. Thank you for taking the time to tell us about this, the team will be delighted to know they “got it right”

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Review from Christine F (Wife of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience

I was so lucky to have been offered a room for my husband at Fitzwarren House and he moved there in November 2015 from another care home. Since he has been there, he has really improved, which is due to the care and interaction from the staff who are so loving and caring to all the resident. The are

very supportive to relatives as well. The home is spotless, food is good but the staff are absolutely brilliant, cannot be faulted in anyway. Love, love this place. Thank you so much for caring for my husband xx

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for telling us about how much your Husband's wellbeing has improved since he moved to Fitzwarren House. It is great to hear that you find the team loving, caring and supportive, this echos what CQC found on their visit and I will be sure to pass on your wonderful comments to the staff team.

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Review from Clive W (Son-in-law of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience

My wife and I were lucky enough to be offered a place for my father-in-law, who badly needed 24 hour care. Fitzwarren House personified and excelled in delivering what we had hoped for, in terms of caring for my father-in-law in what was to become, a brief stay.
The compassion and care shown by all,

is a credit to what Fitzwarren House stands for. The importance of an individuals dignity being retained through illness is effortlessly delivered. Everything about Fitzwarren House is quite brilliant. Staff magnificent day and night.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for telling us about the care and support your Father-in-law and the family received at Fitzwarren House. It is heartening to hear that the team delivered dignity and compassion during end of life care so effortlessly. It is important that we deliver all care in a person centred caring and compassionate way, but it is even more important that we make someone’s end of life experience as peaceful and dignified as it can be. I will pass on your lovely comments to the team who will be delighted to hear they were able to make a difficult time easier for you.

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Review from Jane H (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience

Very happy with the help and support myself and family received. My father in law was well looked after and the care shown was well appreciated.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for telling us about the care and support your Father received at Fitzwarren House. It is wonderful to hear that the team were able to meet his needs so well, I will be sure to share your comments with them.

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Review from Michelle W (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience

Absolutely amazing care, compassion and empathy for my dad. Although he was only here for a short time receiving end of life care. Dad was treated with the utmost respect at all times. The compassion and support shown to me and my family was second to none. All staff are caring, compassionate and dedicated,

an absolute credit to MHA.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about the care and support your Dad received during his short stay at Fitzwarren House. It is lovely to hear that you felt supported by the team and of the fantastic dignified care they provided during your Dad's end of life journey. I will pass your comments onto the team who will be delighted to hear them.

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Review from Linda F (Daughter of Resident) published on 3 April 2016
Submitted via Postal Card • Report

Overall Experience

Background: my father has been living in this care home for nearly 3 years and has been very happy and contented with all aspects of the home over this time. He broke his hip in July 2015, the care manager and care assistant (SD) were wonderful with him whilst waiting for the ambulance.

On his return

from hospital some 7 + days later he was confined to bed as the hospital had failed to mobilise him. He was put on a pain patch by the hospital which knocked him out - staff at the home had to now feed him. In December 2015 the patch was removed due to a medical review and dad became more aware of his surroundings.

Staff started to get him up and dressed, using the hoist and taking him to the day/dining room - something his family had given up hope of ever seeing again. Although he needs 24 hours care ever more he is now able to hold a sandwich and drink from a beaker - a miracle. This has been achieved by the kind care of staff especially the care manager who has been marvellous with dad.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely comments about your Dad's time at Fitzwarren House. It is great to hear that our team has been able to help him gain back some independence.

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Review from A F (Daughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience

My dad has been in this home for only 2 months and he is as happy as can be. He was in another home 3 years previously and went down-hill dramatically! Since being in this home he has picked up already.
The staff, management all do an excellent job. The care is perfect. The home is so clean, it could

pass as a 5* hotel. The meals look lovely (haven't had the chance to try yet).
Overall, this is a warm, lovely, clean and caring care home. Couldn't ask for better.

Reply from Susan Smith, Home Manager at Fitzwarren House

It is fantastic to hear that your Dad is doing so well after moving to Fitzwarren House. It is always good to know when our residents and families are happy so thank you for sharing this.

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Review from K L (Daughter of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience

The staff incredibly kind and conscientious when caring for my mother whilst she had a respite stay here. She has two live in carers at her house and I believe the staff did all they possibly could to ensure my mother enjoyed her stay with them nothing seemed too much trouble. They called me if they

felt I needed to know about a change in mums medication and reassured whenever I asked questions about how they would be caring for mum before she went to the home. I cannot praise them highly enough.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to write a review about the care and support your Mother received at Fitzwarren House. It is great to hear that she had such a positive respite stay with us and that you also felt reassured by our staff team. I will be sure to share your comments with the team who will be delighted by them.

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Review from Julia D (Daughter of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience

Mum went to Fitzwarren directly from hospital. The welcome was very warm, all the staff came to see her with flowers, and the minister brought her biscuits. The staff are all very professional and caring, they have time both for Mum and the rest of the family.
Mum has a lovely room and bathroom/wetroom,

which are a good size and nicely furnished, and Mum has her own things around her.
She is comfortable and happy at Fitzwarren and the family are happy that she is being well looked after.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to review the care and support that your Mum receives at Fitzwarren Care Home. It is lovely to hear that you find our staff team warm and caring and that your Mum is happy living here. I will be sure to pass on your lovely comments to the team who will be very happy to hear them.

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Review from Lynda T (Daughter of Resident) published on 30 September 2015
Submitted via Website • Report

Overall Experience

When the decision was made for my Mother to go into a care home, the family was devastated. The weeks that followed were hard as we carried out the impossible task to find somewhere that was right for Mum. Then came the wonderful day we found Fitzwarren House. As soon as we walked in the front door,

we knew we had found Mums new home. We cannot express how grateful we are to the wonderful staff there. Mums physical, emotional and spiritual needs were met totally and unconditionally during her time there.
In the days leading up to her passing, staff showed genuine sadness and love towards Mum. Also, the family were fed, watered, hugged and listened to, which made this traumatic time so much easier to bear. We will be forever grateful to Fitzwarren House, that Mums last few years were made as comfortable as possible by these wonderful carers....who are worth their weight in gold.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to review the care and support that your mum received, particularly at what I am sure is a difficult time for you. It is lovely to hear that we were able to meet your mum's needs right up until her death and that you as a family also felt supported. I will share your lovely comments with the staff team who will be delighted to hear that they brought such comfort to you all.

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Fitzwarren House

Care Provided by Fitzwarren House

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Funding & Fees Guide for Fitzwarren House

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