Kings Court Care Centre

Kent Road, Corner of Bath Road, Swindon SN1 3NP
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9.6 63 Reviews
  • Kings Court Care Centre, Swindon
Kings Court Care Centre, situated close to transport routes in Swindon, supports those seeking an independent lifestyle and assistance from skilled carers.

A team of caring staff welcomes new residents and strives to respect the wishes of individuals as much as possible.

Residents at Kings Court Care Centre have the freedom to make decisions about what meals they would like. A home-cooked alternative meal can always be provided by the care home's chef. Individuals are given nutritious options so that they can enjoy a well-balanced diet.

Staff takes residents and their relatives' concerns very seriously and individuals are made to feel comfortable thanks to the care home's approachable and friendly staff.

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Care Provided by Kings Court Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Orsolya Szasz (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Kings Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,430
    • Self-Funded Nursing Care from £1,540
    • Self-Funded Nursing Dementia Care from £1,650

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Kings Court Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kings Court Care Centre Reviews (63)

Total of 63, showing 1-20
9.6

Kings Court Care Centre has a Review Score of 9.6 (9.600) out of 10, based on 14 reviews in the last 2 years. Over all time Kings Court Care Centre has 63 reviews.

Overall Experience

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  • 13
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Date Published

63
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Review from Ann G (Wife of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are many adjectives I could use to describe the care my husband received during the past 11 months. All staff from management to auxiliaries continued to attend to his every need in a fastidious, meticulous, conscientious, careful, vigilant and respectful manner. He was never treated as a burden.
His passing was dealt with in a professional yet dignified manner and my own and my daughter's individual concerns in an incredibly caring way.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Thank you for taking the time to leave us a review and share your experience at Kings Court Care Centre. We are so pleased that you are happy with the care we have provided. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it. Please feel free to come and visit us, we will all miss you.


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Review from R C (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was very poorly when she arrived at Kings Court. However, after a couple of weeks, she was back to her old self and is settled and loving life again. Thanks to the wonderful staff.
The staff are kind, caring, patient, and utterly professional - to the residents and their families.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Thank you for taking the time to leave us a review and share the experience that you have had at Kings Court Care Centre. We are so pleased that you had a great experience. I will share your amazing feedback with our team as I am sure they will be very happy when they see it.


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Review from M B (Relative of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My relative was in this home for around 6 weeks and for the most part he was adequately cared for. The staff were busy but pleasant. The lady on reception was lovely and really welcoming and friendly. The food was not great and was always cold but he had adequate meals nonetheless. There is a day room
and a garden that residents and visitors can go to if you don't want to stay in the room and have a change of scenery which was helpful. The home was always stiflingly hot. It was always meant to be a temporary stay for my relative but when he had a fall and was taken to the hospital, the care home contacted the hospital almost as soon as he had left to tell the doctors treating him that he could not go back, with no explanation to him or the family. Subsequently, we were called to collect his things with no explanation from them. We have still not had any other contact from the home to offer an explanation.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Thank you for taking the time to talk to me today on the phone regarding the feedback you have provided. As a company, we always like to reflect and learn from the feedback provided. I am so sorry to hear that you were dissatisfied, and it caused a lot of distress to your family. As we discussed this was a decision made by the social services not the care home. Moving forward, we will make sure that we will communicate directly to families and friends when a decision is made by social services, and we will do our best to avoid sudden discharges. Thank you.


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Review from Shirley H (Wife of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you enter everyone is so friendly, always asking how you are. The care they give is excellent. You feel you can approach anyone and they keep you informed about your relative. I can only give praise, would recommend the home, Nothing more but excellent.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Shirley, thank you for taking the time to leave us a review and share the experience at Kings Court Care Centre. We are so pleased that you are happy with the care provide. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.


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Review from P T (Sister of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has now been in Kings Court Care Home for a year now, she came in for respite but unfortunately has needed more care. All the staff have been very kind and supportive, every question we ask for has been dealt with efficiently.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear PT, thank you for taking the time to leave us a review and share the experience that you have had at Kings Court Care Centre. We are so pleased that you had a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.


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Review from Sheena G (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately I had to make the difficult decision to move my dad into a care home but it has made it easier thanks to the staff at Kings, they are all friendly and make my Dad feel relaxed. He is a bit of a joker and they all have fun with him and his banter. Love the fact they have entertainment for
the residents (twice a day most days), and they don't mind families joining in. Visitors may feel the home is a bit clinical compared to some homes which look like a Hotel but it's the staff not the building, that's important. Any issues, I speak to reception they get onto it straight away. The Chef is so helpful/flexible, if Dad doesn't like/want the food given, it's never too much trouble to go and get him something else. They have a 'pub' with darts and pool table (although sometimes occupied with staff training which is annoying). Nice garden and lounge area (but need a TV in there for residents to sit together and watch TV). Overall I'm happy with Dad's new home. Both Dad and I have made new friends.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Sheena, thank you for taking the time to leave us a review and share the experience that you have at Kings Court Care Centre. We are so pleased that you and your dad are having a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.


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Review from Niki B (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my father gets at King's Court. The staff are more like family or close friends than anything else. They genuinely all care about their residents and go above and beyond to make sure that they are happy, stimulated and well looked after. I couldn't wish for a better environment
for my father and wouldn't hesitate to recommend it to anyone.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Niki, thank you for taking the time to leave us a review and share the experience that you have at Kings Court Care Centre. We are so pleased that you and your dad are having a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.


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Review from Catherine G (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't wish for better care for my Dad. There's care staff, nurses and a doctor to cater for all their needs. Ensuring the residents' dignity is a high priority amongst everyone, which I find so lovely. Then there's an activities team! Not one that pops in now and again, one that's there every
day, providing two activities a day. Pub visits, cinema visits, bingo, garden games, singers, and so much more. Three meals a day and lovely little snacks throughout too. Pop in any time, without notice, and you'll see it runs perfectly all the time. I'd be happy here if it was my time to be in care.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Catherine, thank you for taking the time to leave us a review and share the experience that you have at Kings Court Care Centre. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.


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Review from Nicki W (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a patient at Kings Court Care Home for the last 13 months of her life. Kings Court are absolutely fantastic, they treated my mum with so much dignity and respect, made me so happy when at the end of each visit I knew she was being well cared for. From the general staff who served her meals
to the amazing nursing team and management team she was treated so well. The entertainment team absolutely amazing, they used to do her hair and her nails, which she loved. Every time I visited, they made me feel so welcome. It was always a pleasure going there. They were so good to me and I was lucky enough to make new friends. If I could give a 10-star rating, I would. Well done Kings Court, keep up the amazing work.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Nicki, thank you for taking the time to leave us a review and share the experience that you have had at Kings Court Care Centre. We are so pleased that you had a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.


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Review from Donna R (Granddaughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been in Kings Court for 7-8 years and she loves it. Some of the staff are really helpful, and always making my Nan smile. The activities my Nan takes part in she really enjoys. Activities for example bingo, colouring and games. There's always something going on for the residents. The activities
ladies are great. What a lovely home.

Reply from Orsolya Szasz, Home Manager at Kings Court Care Centre

Dear Donna, thank you for taking the time to leave us a review and share the experience that you have at Kings Court Care Centre. We are so pleased that you and your nan are having a great experience. I will share your amazing feedback with our team, as I am sure they will be very happy when they see it.


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Review from Susan M (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one my experience exceeded beyond excellent. The staff (in all areas), the cleanliness and the care and attention. My mum's well-being is so looked after. She is safe, happy and contented and loves every member of staff, as I do. I have told all my family and friends about my mum's care here
and everyone is so happy to hear this.

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Review from Hayley J (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for about 3 months. I cannot fault anything. All the staff are very kind, caring and welcoming. My dad receives excellent care and support from very friendly staff. The facilities are great and my dad feels included in every aspect. I wouldn't want my dad anywhere else.

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Review from John P (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of the care home highly enough. The carers in particular are extremely patient, calm and friendly. They take pride in their work and are very warm, considerate and positive. This is also true of the staff as a whole. It is a like one big family and everyone (reception, nurses,
site managers admin staff, and the enthusiastic entertainment team) has time to spare to be helpful and friendly. It really is a team full of smiling, friendly faces.

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Review from Kelven R (Partner of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was taken into Kings Court in January 2023, where she remained until she passed away in July of this year. Except for Covid regulations, I visited normally 6 times a week.
I can only express my thanks to all staff and carers for the way my partner was treated and looked after. I came at
all different hours of the day and was always welcomed with a smile.
I came to know the carers and nurses on her floor very well and nothing was ever too much trouble for them. I could speak to the sister about anything, and they would keep me up to date daily if she had any medical problems even though they knew I was visiting nearly every day.
Many thanks to the recreational staff for always trying to involve my partner, even though they knew she couldn't do anything for herself. She always won prizes when we played bingo.
Again many thanks to all staff from management, reception staff, and all the carers and nurses.

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Review from Michael W (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had 2 or 3 falls in her flat, so I was concerned that the net fall could be serious, so the ideal place to move Mum was to Kings Court Care Centre. The establishment itself is clean and spacious and the individual rooms are ample.
The staff have been brilliant, assisting Mum in every way
they can. The food is satisfying and my mum enjoyed doing all the activities.

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Review from G J (Aunt of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Pleasant enough, but staff changes meant frequent rebriefing on personal matters.

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Review from Carolyn D (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Kings Court for less than two weeks. In that short time, she was well looked after and the staff recognised me and constantly rang me to see what Mum liked. At the end of her days, she was not left alone and the staff all spoke to her whether she could hear them or not. I am really grateful
for their care, nothing was too much trouble.

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Review from George L (Son of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was treated with care by the staff at Kings Court Care Centre. The activities lady is really good and sadly Dad departed as he had really got into the events. I am glad that Dad went to Kings Court Care Centre rather than anywhere else.

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Review from Debra B (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Kings Court are so dedicated and hardworking - they go out of their way to assist Mum with anything; I'm very impressed! I look forward to visiting Mum and also chatting with the friendly staff. A huge thank you!

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Review from Susan H (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in your care for 6 months with dementia and sadly passed away on 26th May 2022 at Kings Court. In all the time he was there, he was treated with respect, dignity and care and with professionalism. We cannot thank all of them enough for their care, not only to Father, but Mother as well.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Kings Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Kings Court Care Centre is calculated as follows: ( (123 Excellents x 5) + (26 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 165 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Court Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Orsolya

Orsolya Szasz

Job Title: Manager

Joined: 2023

Hello, my name is Orsolya (Ursula) and I am a proud NMC registrant as a Registered General Nurse and the Manager of Kings Court Care Centre.


I began my clinical career in my home country Romania in 2010 where I volunteered as a Paramedic for SMURD, an emergency care service. I qualified as a Nurse in 2012 and then moved- to the UK in 2013. I began my career in the health and social care industry in the UK as a member of the housekeeping team and then I moved into a Health Care Assistant role. I soon progressed into a Senior Care Assistant role in 2019 while I was working towards my NMC registration and I was delighted to earn my PIN number in 2020.


My first role as a RGN was during the height of the coronavirus pandemic which was challenging both physically and mentally but incredibly rewarding and resulted in my promotion to Clinical Lead.


A career highlight is my receipt of the Social Care Nurse Award; South West Regional British Care Awards 2020.


My journey with MMCG began in August 2021 and I moved into the Deputy Manager role in May 2022.


It is my goal to be a positive inspiration and influence for people who live, work, and visit Princess Lodge. I want to be a leader and Nurse who ensures that it is of paramount importance that the care centre is the service user's home and the team I work with put this into everything we do to provide quality care and support and feel like together we are a family.


Frequently Asked Questions about Kings Court Care Centre

What types of Care is Kings Court Care Centre registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kings Court Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Kings Court Care Centre have?

There are 60 Single Rooms.

What are the Facilities & Services at Kings Court Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kings Court Care Centre to the centre of Swindon?

0.4 mile(s) as the crow flies, distance by road may be significantly further.