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Kings Court Care Centre has a Review Score of 9.6 (9.600) out of 10, based on 14 reviews in the last 2 years. Over all time Kings Court Care Centre has 63 reviews.
Review from Ian W (Son of Resident) published on 2 December 2017
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline T (Daughter-in-law of Resident) published on 15 July 2016
Submitted via Website •
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Reply from Jenny Blake, Home Manager at Kings Court Care Centre
Thank you for taking the time to leave this review, we really do appreciate the feedback. We are glad that we have been able to support your family and our thoughts are with you all. Sincerest condolences from all the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda D (Daughter of Resident) published on 9 June 2016
Submitted via Website •
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Reply from Jenny Blake, Home Manager at Kings Court Care Centre
Thank you for taking the time to leave this review, we really do appreciate the feedback. We are glad that we have been able to support your family and our thoughts are with you all. Sincerest condolences from all the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.600) out of 10 for Kings Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.600 for Kings Court Care Centre is calculated as follows: ( (123 Excellents x 5) + (26 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 165 Ratings = 4.6
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kings Court Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Nov 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2023
Hello, my name is Orsolya (Ursula) and I am a proud NMC registrant as a Registered General Nurse and the Manager of Kings Court Care Centre.
I began my clinical career in my home country Romania in 2010 where I volunteered as a Paramedic for SMURD, an emergency care service. I qualified as a Nurse in 2012 and then moved- to the UK in 2013. I began my career in the health and social care industry in the UK as a member of the housekeeping team and then I moved into a Health Care Assistant role. I soon progressed into a Senior Care Assistant role in 2019 while I was working towards my NMC registration and I was delighted to earn my PIN number in 2020.
My first role as a RGN was during the height of the coronavirus pandemic which was challenging both physically and mentally but incredibly rewarding and resulted in my promotion to Clinical Lead.
A career highlight is my receipt of the Social Care Nurse Award; South West Regional British Care Awards 2020.
My journey with MMCG began in August 2021 and I moved into the Deputy Manager role in May 2022.
It is my goal to be a positive inspiration and influence for people who live, work, and visit Princess Lodge. I want to be a leader and Nurse who ensures that it is of paramount importance that the care centre is the service user's home and the team I work with put this into everything we do to provide quality care and support and feel like together we are a family.