Review from Clare C (Daughter-in-law of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience

Thank you to all the wonderful staff at Ladymead for taking care of my father-in-law. As a family, we cannot thank you enough for your care and consideration, especially during such unusual and difficult times. You kept us updated and in touch (using technology to video call), going above and beyond

what was expected. We were all so impressed with the homely feel at your home and the fact that the staff really do care. This is filtered down from the brilliant manager to the nurses and staff who together work as a fantastic team in what can be, at times, very challenging. It is with sadness that my father-in-law lost his fight to live but we are happy to know that he was made as comfortable as possible and the staff cared for him and were there to the very end, which we dearly thank you all for.

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Review from Lynne G (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience

What a wonderful home with such fantastic and caring staff. During these difficult times, they are making it so much easier to keep in touch with Mum with video calling. It is so vital that we are able to talk and even better to see each other. The staff are so busy but take the time to ensure we have

the best contact possible with our Mum. She is so happy and settled and this is down to all the lovely staff who take such good care of her; not just in these uncertain times but every single day. Big shout out to them all.

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Review from A A (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

Ladymead has a lovely homely feel. The staff genuinely care and treated my father with kindness and dignity throughout his time there. When I visited, I was greeted with warmth and the staff felt like an extension of our family. When my father sadly reached the end of his life, I and the rest of the

family were very glad he was at Ladymead - the staff ensured he was as comfortable as possible and were very supportive to us all.

Reply from Olivia Shields, Marketing Assistant at Ladymead Care Home

Thank you for your feedback and kind comments about our team at Ladymead Care Home. We are so sorry to hear about your father, but pleased you felt he received great care. We hope that his time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do please do not hesitate to reach out.

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Review from Val L (Mother of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care, love and friendliness provided in this 'home' for my son. It's a comfort knowing he is in good hands.

Reply from Olivia Shields, Marketing Assistant at Ladymead Care Home

Thank you, Val, for letting us know how we are doing at Ladymead Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Lynn B (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

Ladymead is exceptional. They cared for and loved my mum as if she was their own family. Her passing was peaceful thanks to the care and attention of all the staff at Ladymead. I feel very lucky to have found such an amazing place for my mum to live her last couple of years. I would not hesitate to

recommend Ladymead to anyone.

Reply from Olivia Shields, Marketing Assistant at Ladymead Care Home

Thank you, Lynn, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Ladymead Care Home. We understand how upsetting it must have been and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time here did see some friendships flourish with both the Care team and residents. Thank you again Lynn, if there is anything more we can do please do not hesitate to reach out.

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Review from Neil M (Husband of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience

Wonderful care and support is given by the staff, to my wife but also to me on my visits.
It felt like home each time I came.
Nothing was too much for them and made Birthdays and anniversaries special.

Reply from Olivia Shields, Marketing Assistant at Ladymead Care Home

Thank you, Neil, for your feedback following your recent experience at our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.

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Review from J W (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

A very friendly and family orientated care home. We were extremely happy with the care given in the last months of my mother's life.
The staff ensured we were kept fully aware of any changes in care or medication required.

Reply from Jasmine Bracken, Marketing Administrator at Ladymead Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Ladymead Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Ladymead did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.

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Review from J W (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Ladymead Care Home approximately four years ago. My mum had complex and emotional needs, and I can honestly say that each and every member of staff was unbelievably wonderful. They became like family to my mum and me, and from where we were before she was admitted, to the way

she relaxed and felt safe at Ladymead, was outstanding. I cannot recommend Ladymead enough.

Reply from Ronnie Cavanagh, Marketing at Ladymead Care Home

Thank you for your comments about your recent experience at Ladymead Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Dolores D (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

Absolutely five-star care of my husband. The staff were like family. Totally caring, trustworthy, professional and paid attention to detail. Could not be faulted. Many thanks.

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Review from Robert H (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

My mum was terminally ill with bladder cancer. She had been admitted to a hospice in February 2019. The doctors thought she was going to die but she came back out in March 2019 and went to Ladymead Care Home in Wroughton. From the beginning, she was treated with respect and dignity. The staff and management

were caring and supportive to all her needs. They showed great compassion and care. I have no hesitation in recommending them. They were amazing. Thank you.

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Review from Jeanette C (Sister of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

I visit my sister regularly, she is always kept very clean and is well looked after. The staff are always very welcoming and kind. The rooms are always cleaned regularly. I would highly recommend Ladymead Care Home.

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Review from K W (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience

I always felt a warm and caring atmosphere whenever I visited Mum at Ladymead Care Home. Everyone worked as a team, looking after mum's physical needs and also her mental needs too, showing empathy, patience and time spent making her comfortable and feeding her at the end of her life.
She lived there

3+ years showing how well she was looked after. The entertainment was varied and interesting and her diet and likes were addressed too.

Reply from Andrea Saunders, Business Development Manager at Ladymead Care Home

Thank you so much for your heartfelt comments. I know that the care team will be pleased to know that their efforts were appreciated and that they were able to provide the right support to you and your relative.

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Review from Pauline M (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

Both my parents have been in Ladymead care home, in total 6 1/2 years. The care has been exceptional. The carers are extremely patient; the food was all homemade and individual dietary requirements catered for. There are lots of activities organised for anyone wishing to take part. Sadly both parents

have passed away but I would not have wished them to be in another care home. This was the best choice.

Reply from Ronnie Cavanagh, Marketing at Ladymead Care Home

Thank you Pauline for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Ladymead Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your parents with dignity and the compassion they deserved during their time at our home. We hope that their time at Ladymead did see some friendships flourish with both the Care team and residents. Thank you again Pauline, if there is anything more we can do please do not hesitate to reach out.

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Review from R K (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

Ladymead cared for my mother as perfectly as can be for nearly three years. We researched more expensive homes in London but none of them offered the degree of care and love that Ladymead does. I could go into details but the boxes below should indicate. I might single out (and for an MBE) the occupational

therapist. But everyone else was wonderful too.

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Review from L R (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience

When a loved one has to go live in a care home, you fear the worst for them, but I have found it is a new chapter in their life.
Ladymead brings out the best in their abilities, encouraging them to be part of a family group. I cannot fault the staff there, they show true emotion towards each resident,

trying to make their lives as good as possible. Nowhere is ever going to be perfect but circumstances dictate that our loved ones need to reside in care homes and from what I have seen at Ladymead it is very good in providing a safe, happy and caring home.

Reply from Andrea Saunders, Business Development Manager at Ladymead Care Home

Thank you for your positive comments. I particularly like the way you have mentioned a 'new chapter' as we aim to provide residents and their families with new experiences - as well as keeping people safe and feeling cared for

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Review from Judith C (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

All the staff and management have without exception been extremely kind and caring towards my husband since he was admitted to Ladymead Care Home in November 2017. They are most diligent and his needs are very well looked after. His visitors whether family or friends are always made welcome as are his

dogs which mean that much to him. I would have no hesitation in recommending Ladymead Care Home to anyone else.

Reply from Ronnie Cavanagh, Marketing at Ladymead Care Home

Thank you, Judith, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ladymead Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from David H (Son of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience

Mum only spent a short time in Ladymead but the level of care during that time was exceptional and faultless.
The staff were always patient, very caring and compassionate. I always felt confident mum was receiving the best care possible from all staff who are clearly very dedicated to the job they

do. All staff, management included were always supportive of the family's needs and always gave mum as much time as necessary to ensure she was adequately cared for without any rush.
I can't suggest any room for improvement. This is an exceptionally well run care home with very dedicated staff at all levels.
On behalf of all of my family many thanks.

Reply from Ronnie Cavanagh, Marketing at Ladymead Care Home

Thank you, David, for your lovely comments about your recent experience at Ladymead Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the lovely feedback. It means so much to us.

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Review from Peter M (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

My stay in Ladymead was very pleasant. All the staff are friendly and helpful which made my stay an enjoyable time. I highly recommend Ladymead.

Reply from Ronnie Cavanagh, Marketing at Ladymead Care Home

Thank you, Peter, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Ladymead Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We appreciate the recommendation.

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Review from Diane M (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience

A lovely care home with very friendly and caring staff. My mother spent her final two years here and enjoyed her stay, saying that was her new home.
As we lived in Essex and visiting involved a long car journey. It was nice to be offered hot drinks when we arrived, we were also able to obtain a midday

meal at a very reasonable cost.
I do not think we could have found a nicer care home.

Reply from Ronnie Cavanagh, Marketing at Ladymead Care Home

Thank you, Diane, for your lovely comments about your recent experience at Ladymead Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Roz T (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

All the staff at Ladymead treated my dad with the utmost respect and the care given was first class. All the family were taken care of regardless of the time of day or how busy they were. I cannot thank them enough.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ladymead Care Home

Thank you, Roz, for your comments about your experience at Ladymead Care Home. We really appreciate you letting us know how we are doing and are happy to hear you have been so pleased with the quality of our care. Thank you once again for the lovely feedback. Take care.

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Ladymead Care Home

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Funding & Fees Guide for Ladymead Care Home

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