Ladymead Care Home has a Review Score of 9.8 (9.776) out of 10, based on 28 reviews in the last 2 years. Over all time Ladymead Care Home has 97 reviews.
Review from R B (Son of Resident) published on 23 November 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Ladymead Care Home
Thank you for sharing your recent experience of Ladymead Care Home. We are pleased to hear that your father is enjoying life at our home and appreciate you letting us know how the team are doing. We hope to see you again soon. Take care!
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Review from Mark T (Son of Resident) published on 20 October 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Ladymead Care Home
Thank you, Mark, for your kind comments about your recent experience at Ladymead Care Home. Your mother was well loved and part of our family here at the home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Pete G (Son of Resident) published on 13 October 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Ladymead Care Home
Thank you, Pete, for your kind comments about your recent experience at Ladymead Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Lynne A (Friend of Resident) published on 21 September 2017
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There is a lovely
It is evident that the staff enjoy their jobs, the right people in the right job.
Well done and thanks.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Ladymead Care Home
Thank you, Lynne, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Ladymead Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you again for letting our team know how we did! We look forward to seeing you again on your next visit. Take care!
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Review from Lynn T (Daughter of Resident) published on 1 August 2017
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Review from Robert S (Son of Resident) published on 28 July 2017
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Review from Fiona C (Daughter of Resident) published on 28 April 2017
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Review from M C (Niece of Resident) published on 28 April 2017
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Review from Elizabeth L (Daughter of Resident) published on 20 March 2017
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Review from Catherine A (Sister of Resident) published on 20 February 2017
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Review from Pat K (Daughter of Resident) published on 8 February 2017
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Review from Stephen B (Son-in-law of Resident) published on 27 January 2017
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Review from Moira P (Daughter of Resident) published on 16 January 2017
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Review from Trevor C (Son of Resident) published on 16 January 2017
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Review from Terry S (Husband of Resident) published on 11 April 2016
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Review from Melissa H (Daughter of Resident) published on 28 October 2015
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Review from Irene P (Daughter of Resident) published on 26 October 2015
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The Review Score of 9.8 (9.776) out of 10 for Ladymead Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.776 for Ladymead Care Home is calculated as follows: ( (265 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 331 Ratings = 4.776
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ladymead Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Feb 2022
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Job Title: Home Manager
“We offer fantastic care and we have happy residents. The home has an excellent reputation and is run by a highly dedicated and skilled team. Some of the staff have been with us for 10 and 20 years! My team encourages the residents in a heartfelt way- it is not just a job.”
Job Title: Deputy Manager
“We are a highly friendly team with longevity. We offer an open-door policy at the home - we are very approachable and have time for all the staff. We all help each other in different areas and everyone is treated like extended family.”
Job Title: Administrator
Joined: 2009
“I’ve been working at Ladymead since 2009. My favourite part of my day is arriving at work knowing I will see my work colleagues and of course our lovely residents. I first worked at Ladymead in 1997; leaving in 2000 to bring our children up. Then, after 9 years, an opportunity came up and my old job became available and I was blessed to be employed again, it was like I had never left. This has been the highlight of my career.”
Job Title: Chef
Joined: 2019
What makes me good at my job is being a happy person who enjoys chatting with our residents, and my extensive kitchen experience. The thing I enjoy most about working in a care home is spending time with our residents. It's a pleasure to build relationships with them and see the smiles on their faces.
Job Title: Housekeeper
Joined: 2009
I love caring for our residents and making sure their environment is clean and tidy.
Job Title: Maintenance Person
Joined: 2020
I have been a dedicated maintenance professional at Ladymead since 2021, known for my honesty and reliability. I find joy in seeing how my work positively impacts residents, making them happy. Outside of work, I'm an avid cyclist, embracing the freedom and thrill of the open road.
Job Title: Care Home Assistant Practitioner
Joined: 2011
I wanted to work at Ladymead to make a difference in our residents' lives through love and happiness. Being a compassionate person who worries about maintaining respect and dignity for our residents is essential to be good at my role.