Downs View Care Centre

Badbury, Chiseldon, Swindon SN4 0EU
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9.8 60 Reviews
  • Downs View Care Centre, Swindon
Rated Outstanding by the CQC (January 2021), Downs View care centre in Bradbury caters for elderly residents with varying stages of dementia.

The home enjoys stunning views over the Downs and has 51 individual bedrooms. 43 are en-suite.

There is also a suite for couples and guests for privacy. The home has two large lounges and a sun lounge for relaxation.

Downs View has recently had the benefit of a dementia-specific designed, large accessible sensory garden with safe, soft walkways and accessible flower beds with seating areas.

Fresh meals are prepared daily by the chef using local suppliers. Residents can choose their meal based on personal or dietary requirements.

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Care Provided by Downs View Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Timms (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Downs View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,395
    • Self-Funded Residential Dementia Care £1,000 – £1,395
    • RESPITE Self-Funded Residential Care £1,000 – £1,490
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,490

  • All fees determined following individual assessment
  • (these prices are only a guideline, please contact Downs View Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting times, visitors welcome at any time


  • Parking

  • On site parking available


Downs View Care Centre Reviews (60)

Total of 60, showing 1-20
9.8

Downs View Care Centre has a Review Score of 9.8 (9.844) out of 10, based on 32 reviews in the last 2 years. Over all time Downs View Care Centre has 60 reviews.

Overall Experience

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  • 5
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Date Published

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Review from S M (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are all fantastic. Cannot fault the home and staff. Clean bright and friendly.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your review, will pass on to staff who will appreciate positive feedback.


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Review from K R (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I struggled with my father going into care home, for many reasons. The Manager and staff have been absolutely amazing, not only with the support they have given my father but myself and my family. They are so friendly and approachable, always answering my questions and if they can't they come back to
me asap. They always give me a update on my father, I'm well informed with his health and medication. My father's room is always clean and tidy. I love the personal touches from activities to celebrations, going the extra mile to provide my father with his favourite drinks, or making sure he's watching his favourite programme. The garden and outside area are well kept and a lovely area to spend quality time with my father. The most important thing for me is that I'm happy knowing my father is well looked after, and I can visit when ever we please. Friends have also commented how well my father is cared for and how welcoming all the staff are.
Thank you Downs View.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your lovely review. The staff will appreciate your lovely feedback.


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Review from N B (Friend of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit the resident weekly. The staff are very friendly and helpful. The care home is clean and tidy. When we have attended the various social activities and functions we have always found they are well organised, and the food and drink is good. The security is good.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for the review we always welcome feedback.


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Review from A V (Niece of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really friendly. Residents seem happy.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for taking the time to review the home. Feedback is important to us.


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Review from M M (Brother of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents seem well cared for an happy. The meals are very good. Very friendly staff.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your kind review. The staff will enjoy being told about this and appreciate your feedback.


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Review from S A (Son of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the running of the care home. Food is excellent if not too much for mum. Staff running activities are amazing and fun for most residents. Very happy with everything they do here.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for taking the time to review us, will pass this onto the staff.


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Review from Rachael J (Wife of Resident) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Downs View is a lovely home where residents and visitors are treated so well and warmly. As a family we are so happy that my husband is here it is like home from home.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your continued support and appreciation of the service we provide.


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Review from L D (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my friend receives is remarkable at Downs View. The staff are attentive and you can see the care they have for the residents. The overall calm and peaceful environment really helps create a warm place to live. I would highly recommend Downs View to potential residents.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for such a lovely review. The DV team are very happy with your positive feedback, thank you!


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Review from Dick M (Husband of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is being looked after in the most caring and empathetic way that I thought only I could provide. The staff always respond to a request for help and everyone knows her requirements. It is reassuring to know that my wife is safe and comfortable, even more so with the feedback I receive on her
condition.
Anytime there are activities she is included.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your review staff will love hearing this.


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Review from Lena B (Sister of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Downs View since February 2024. She settled quickly, has a lovely room overlooking the gardens, and has all her personal items around her. The staff are caring and do their very best to support her. After a spell in hospital equipment and support from other agencies were put in
place to aid her recovery. Nothing is too much trouble. Downs View is in a lovely spot overlooking the downs. We are all very happy with the move and the fact that my sister is happy.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your review we really appreciate your kind feedback.


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Review from Teresa F (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Downs View in April. The management and carers welcomed Mum showing kindness, patience and treating Mum with dignity. There is always someone to talk to if you have any concerns. Nothing is ever too much trouble. I am so pleased we chose Downs View for Mum, as other family and friends
who have relatives in other care homes have not had such a positive experience. I can not thank the management and carers enough for everything they're doing for Mum.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your review, we aim to give the best experience possible for all of our clients and feedback is always welcome. I will share this with all the staff.


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Review from Malcolm F (Son-in-law of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Downs View since April 2024 and we have found her care to be exemplary. From her general care to controlling her paid relief via medication nothing appears to be too much trouble. She enjoys her meals and I cannot fault anything.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your lovey review, we always welcome feedback from relatives will pass this on to the staff team


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Review from A G (Friend of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

it is always a joy to visit the home. All staff so welcoming and cheery. Today we all joined in with the activity which I hope encouraged some more of the clients. Such a relaxing feel to this home even though some of the clients can be noisy and difficult. It is always dealt with sympathetic ways.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your positive review, staff will enjoy hearing this positive review.


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Review from Aled N (Grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Downs View Care Home is clean, caring and friendly. Residents are well looked after and have their needs met in a timely and empathetic manner. They organise a range of events for residents and families such as a cheese and wine night, singers and summer parties which are enjoyed by all!

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your lovely feedback, the staff will appreciate this.


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Review from Charlotte N (Granddaughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Down View's staff consistently provide high-quality and personalised support to the residents. There is a real patient-centred approach, always giving them the best possible care and attention. The team have a real understanding of the individuals in their care on a personal level, as well as getting
to know their family and close ones who visit. The Activities Coordinator is fantastic at arranging a range of engaging and exciting activities for the residents, including exercise, beauty, crafts, gardening and baking. The home is always clean and tidy, and the resident's appearance and hygiene are valued heavily also. The food is varied and fresh, with residents offered a choice. There isn't anywhere else we would consider for our Grandma!

Reply from Amanda Timms, Manager at Downs View Care Centre

Many thanks for your feedback, I will pass this on to the team who will appreciate the feedback.


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Review from Deborah L (Friend of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend's relative for them - the welcome staff were lovely, friendly and polite. The home was clean, tidy, and smelt lovely. The manager of the home spoke and chatted as we walked into the area as new to this home. Great to see such a variety of activities, in which we enjoyed and participated
and the food was wonderful. A first-class experience. Nice to see loved ones getting the care they deserve.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for taking the time to review our home, your feedback is welcomed and the staff will love reading this.


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Review from Charlotte W (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home since November 2023. We did try and trial mum back at home again with carers visiting 4 times daily. Unfortunately, it was assessed that mum needed 24-hour round-the-clock care. The Manager was very supportive and had mum back to her placement. The care home is much better
for her as she has social activities and friends. They let you visit when you like and it's a very warm and welcoming place. I feel so reassured that my mum is in a better place. They look after her well and she is eating well. They get hair done, nails done, feed well and have a whole array of happy cheerful staff who look after the residents so well. My mum is by no means an easy character she can be at times very awkward but they manage that well and get her to do all the things that she can't do without help.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your kind review, the staff will appreciate you taking the time to review us.


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Review from Dawn D (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident at Downs View at the end of November due to concerns with his Alzheimer’s and several falls within the home. The home is nice and bright and very spacious. The day he arrived I cannot praise the staff enough they were so supportive and extremely helpful in trying to make
my Dad feel comfortable to adjust to his new surroundings. We are so pleased that our Dad has settled in so well. I would like to thank all the staff for their excellent care and it is always done with a smile on their face, nothing is too much for them. The food is excellent, especially as our Dad was not eating properly at home and now he has put on weight he enjoys it now. The event's organizer is amazing too always keeps them well entertained and interacts with the residents well. My Dad enjoys the games they play. I visit the home 1-2 times a week the care staff are so friendly and make you feel so welcome.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you very much for taking the time to review the service; we are so pleased that you are happy and so is your dad.


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Review from Karen H (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Downs View since the 20th January 2024 due to advanced dementia.
We have found the staff to be extremely helpful, very kind and considerate and it shows when you visit, not just with Dad but with all of the residents. Everyone is well taken care of and they look content and clean.
Obviously,
this has been a massive change for Dad and us, and I would like to say a big thank you to the staff for putting us at ease on the telephone and when we visit. We get regular updates about Dad and how he’s doing. The staff are very accommodating and they put a lot into the events that take place and pay attention to ‘National days.' There always seems to be lots going on.
The home itself is lovely and clean, wonderful gardens, well kept. The overall location is lovely.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your kind review, staff will enjoy knowing they are doing a good job


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Review from L H (Friend of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is set in beautiful surroundings. All the staff are very friendly and cannot do enough for you on your visit. Feel very welcome as soon as you enter the door. Home decor is tastefully decorated throughout from my friend's room to the dining/living area and feels like home. Gardens are well
laid out with walking areas and subtle lighting with plants and flowers. Food looks amazing and always smells so good. Feel very relaxed visiting and such friendly staff.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your very kind feedback, we are so lucky to be set in beautiful grounds and surrounding areas


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Downs View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Downs View Care Centre is calculated as follows: ( (315 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 371 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downs View Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Amanda

Amanda Timms

Job Title: Registered Manager

Joined: 2008

Hello! My name is Amanda and I have worked for Coate Water Care since 2008. I have worked in care for a total of 24 years so far, achieving Level 5 management of health and social care.


The staff at Downsview always go above and beyond their roles to enhance the lives of the people we care for and I am very proud to call them my team.


I love interacting with my residents and their families and my passion is dementia Care. I have been responsible for working alongside and supporting other dementia care homes within the CWC group.


Helen

Helen Martin-Hicks

Job Title: Administrator

Joined: 2022

Administrator


Nakita

Nakita Marchant

Job Title: Deputy Manager

Joined: 2021

Deputy Manager


Frequently Asked Questions about Downs View Care Centre

What types of Care is Downs View Care Centre registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Downs View Care Centre provide?

Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Downs View Care Centre have?

There are 49 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Downs View Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Downs View Care Centre to the centre of Swindon?

4.0 mile(s) as the crow flies, distance by road may be significantly further.