Review from Chris P (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience

The amazing staff obviously views the residents as family, not customers. The standard of care is phenomenal with the carers priding themselves in their work. Even visiting family and friends are treated with the utmost respect. The carers have my respect for the effort they put into making Downsview

a home away from home.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for the review, staff will most certainly appreciate your very kind feedback.

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Review from Andrew H (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

My mum has been in the care home for 8 weeks now after losing her husband and moving from North Wales. She is blind and struggles to walk unaided. They have been, so very supportive during this time helping her to settle in and adjust to a strange new world, which to her black.
All the staff are amazing,

very helpful and are good at giving me updates about her progress ie: eating, moving her around and socialising.
The personal touches are what make a difference from coffee with the manager to supporting her so she can attend church.
Thank you.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your review, feedback is always appreciated.

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Review from W S (Cousin of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience

I found Downs View Care Centre to be very bright and clean, with very friendly staff, it is very well situated in the country with lovely views of the Downs. I visit my cousin once a week and she seems very happy.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you very much for taking the time to review the home, the staff and service user will appreciate your kind words.

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Review from Diane Y (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience

My mum has been in the care home for 5 weeks. They have been very supportive during this time helping her to adjust.
All the staff are very helpful and are good at giving me information about her progress ie: eating, moving her around and services we can access for her - haircut, podiatry etc.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your review, I will pass this on to the staff team who will appreciate the good feedback

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Review from Nicki G (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience

I have been extremely pleased with the care mum has received since moving into Downsview in April. She has improved physically and mentally. The staff are extremely caring and attentive. The food is amazing and any events including family are very well catered for. The activities organiser keeps them

well entertained and keeps them physically and mentally active.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your feedback, staff take pride in care and activities.

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Review from I T (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

Short term respite stay, great care. Dad's much stronger and hopefully independent enough to go home for a good period. Very clean, food great, staff amazing. All round good experience.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for the review, we were glad that your father could return home after a period of care.

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Review from Diane J (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience

My father became a resident at Downs View this year due to dementia and concerns with him living at home. I can't express enough how amazing the home is, it's given Dad a new lease of life, so much stimulation with varied activities on a daily basis. The staff are extremely caring and treat the residents

with dignity and respect. We, collectively, as a family are extremely happy with the care given to dad, it has taken a big worry away from his wife and children. Dad was very anxious when he lived at home, but that has gone and he is so happy and content, encouraged to join in with all activities, which he loves, and is extremely relaxed, as he is being very well looked after. I can't praise the staff and management enough for all they have done to help Dad with the transition and continue to help him to this day. I highly recommend Downs View, we are so grateful to them for taking such good care of my beloved dad and giving him the best remainder of his life.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your really kind review. This will be passed on to the staff team.

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Review from L M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

Dad has been a resident since November 2020 when his Parkinson's deteriorated after the local services were removed in lockdown.
During the three years he has lived there, he has been able to have quality time with family and make new friendships in the home.
The activities and care provided by the

home have brought all of the residents together, as well as their families.
Keep up the good work everyone.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you very much for your feedback, I will pass this information to the staff.

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Review from Paula B (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience

Since Dad arrived in April, he’s the happiest I’ve seen him in years. The home is spacious, with plenty of light. All staff are so lovely and welcoming, whatever time of day you visit. Dad will even join in with some of the entertainment which is varied and engaging. All meals prepared are fresh and

tasty, and on my parent's wedding anniversary a table was set up for them with afternoon tea, a lovely surprise. Every visit we have with Dad has now enabled us to have quality time with him, either in his room, lounge or the lovely outdoor space.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for your kind review.
I will be sure to pass this along to the team!

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Review from Joanna T (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience

My father is extremely happy, comfortable and safe at Downs View. All the staff are kind and caring, going to great lengths to look after him. His room is clean and spacious, with the added luxury of a wet room, which is invaluable to maintain his dignity. He always enjoys his meals, with a great selection

available. Downs View is very welcoming to all his visitors and provides a variety of activities for him to participate in.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for taking the time to review our home, this will be passed on to staff.

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Review from Robert D (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience

This was the first time my mum, who has dementia, had to use a home. It was to enable my wife and I to take a respite break and was booked by the local council. Naturally, I had concerns and I visited the home in advance to get a feel. The manager and deputy came to Mum at home to get a sense that Mum

would be a good fit.
This home has a number of dementia patients at differing stages and I know from experience how tricky this can be. But, I want to commend the manager and her team. At no point did I, or people visiting Mum, see anything but caring staff who do their best to look after the people they care for. The rooms are simple but clean and the food seems to be of a high standard. Different stages of dementia could make for chaos, but our experience was that Mum was looked after, even when emotional.
The home is set in Badbury and has great views with good car parking and has lovely gardens, with places to sit and enjoy being outside. Well done all and thank you.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you very much for your lovely review, I will pass this on to all the staff team.

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Review from Sabrina B (Friend of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience

When I arrive, I was greeted well by the staff and they showed me where my friend was. My first appearance at the home was very clean, welcoming and well-presented.
The staff are very friendly and I can see by their persona that they enjoyed working here.
I left as they were serving their dinner

which looked appetising and he has a choice to visually see.
This is one of the best care homes I’ve seen in and around Swindon, and I’m glad that my friend is here.

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Review from G A (Wife of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

I was very happy with the way my husband was cared for and I would like to say thank you to all the staff who looked after him.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you very much for your kind words and for taking the time to publish a review, I will pass this on to all the staff.

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Review from Mandy H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Dad was at Downs View Care Centre for about a year and a half until he sadly passed away in September 2022. The care he received, especially in the later months, was excellent. The staff were compassionate and caring, and the staff were always approachable and helpful. It was lovely to see the home

open up as Covid receded, with magicians and other activities put on to entertain the residents. The home always seemed clean when we visited, and it was lovely to see the redecoration taking place. Thank you to everyone for looking after Dad and for your kindness to all the family in those last difficult few days.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for taking the time to give us a review. I will pass on this feedback to the staff, who I know will really appreciate it.

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Review from Victoria L (Daughter-in-law of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

Every time we have visited, the staff have made us feel welcome. They take time to have a chat to make sure were ok as a family too coping with having a family member with dementia. All residents always appear clean and well-presented. The private rooms and communal areas are always clean and tidy.

The wide range of activities provided caters for a vast range of personal interests. The views of the Downs are right on the doorstep. Lovely to be able to take Pops out for family walks in such a scenic environment without the need for further travel. Massive thank you to all staff for keeping Pops and all the other residents safe and entertained. Would highly recommend this home to anyone who may need dementia care.

Reply from Kayleigh, Marketing Manager at Downs View Care Centre

Thank you kindly for your review, Victoria. The manager and team take pride in ensuring all family and friends of residents feel welcome and at home and they will be pleased to hear you had such a positive experience. We are very lucky to have such beautiful views on the doorstep of Downs View and it is wonderful you are able to share this with your Father-in-Law.

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Review from C T (Friend of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience

Downs View is a lovely home that creates a cosy, welcoming environment to all residents and service users. The staff are all very friendly and there is plenty of engaging and therapeutic activities regularly on offer. We really enjoyed the mobile farm at Christmas which brought smiles to many faces.

The food is lovely and the management team are hands-on - approachable and professional always.

Reply from Kayleigh Huband, Marketing Manager at Downs View Care Centre

Thank you for your review, I have passed your wonderful comments over to the Manager and her team who will be best pleased to hear you have received a welcoming experience at Downs View. The team work hard to ensure residents feel as comfortable as possible and the mobile farm is always a favourite!

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Review from Yvonne B (Friend of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience

Would like to say a big thanks to all the management and staff for their hard work and caring with a friend of mine, showing the utmost dignity towards my friend and her family. Thank you so much to all.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you for taking the time to review our care home, the staff will be pleased to know that we are delivering a good service to all.

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Review from Paul C (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience

Always caring and give appropriate attention to each resident. Covid procedures followed where necessary. Carers work hard to keep the residents happy. Room kept very clean and can be personalised. Good Christmas party for residents and families.

Reply from Kayleigh, Marketing Manager at Downs View Care Centre

Thank you for your kind review, I will pass your comments on to the manager and her team. They are a fantastic team who work hard to deliver the kind of care that we would all want and expect for ourselves and loved ones. We are glad you enjoyed the Christmas party!

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Review from S B (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum moved into the care home last June. This was the hardest thing I ever had to do! But the care mum has received is outstanding. Covid didn't help as we weren't allowed to see her. Now we can see mum, it's lovely to see her settled and getting around the clock care she needs. Thank you

Reply from Geraldine Smith, Director at Downs View Care Centre

Thank you for your comments, I personally experienced the loving care and support of the staff at Downs View when my mother was a resident there. It will always have a special place in my family's heart.

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Review from Wanda W (Cousin of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

I find a very pleasant and friendly atmosphere here. The residents are happy and my cousin has always said how much she loves being here and how lovely everybody is.

Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for taking the time to complete a review of the home. Staff will be pleased to hear about your experience and work very hard to ensure the home is a happy and settled place for residents.

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Downs View Care Centre

Care Provided by Downs View Care Centre

Good to Know

Funding & Fees Guide for Downs View Care Centre

Facilities