Review from Noye N (Daughter of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience

I am extremely pleased with the quality of care provided.
The staff show understanding and respect for the residents and are also very understanding of the relative's worries and help to reassure them by caring and being very informative.

Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for your review of Downs View. The staff team are well trained and supported which means they are confident in the care and support they provide to residents. I will make sure that the staff team see your comments.

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Review from P C (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

The whole team at Downs View have supported my mother's admission into their care. With the Covid-19 issues I was not able to support mum but they have taken excellent steps to ensure a stress-free arrival for us both.
I have every confidence with the care my mum is getting.

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Review from Joanne H (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience

The care and support my mum receives is excellent. Staff are always patient and kind and I am confident she is well cared for, although we have not been able to see mum due to the present lockdown being in place.

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Review from Martin G (Son of Resident) published on 25 August 2020
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Overall Experience

My mother was extremely happy and very well looked after and loved.

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Review from M M (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience

My father has been extremely well looked after during the past year, especially during the covid pandemic. All staff are approachable and are able to answer my queries.

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Review from John W (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

My mother was a very difficult patient when she first went into Downs View, and she was still treated with the greatest respect. She is now bedridden, and she is still cared for in the same way. I have nothing but praise for the staff and their kindness towards her.

Reply from Geraldine Smith, Director at Downs View Care Centre

Thank you, John, your mother has been with us at Downs View for many years, I remember how lively she was when she first came to live at Downs View. Your comments are valued. Geraldine.

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Review from B L (Son of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother has received wonderful care and attention from your staff, and she appears to be very happy in her way, with everybody who looks after her.

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Review from V H (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

I have always found the staff very approachable, always there with a friendly ear if you need it. They have always treated my mum with dignity and shown her great care and love. It is a great comfort to me and my family to know that she is so well cared for, especially now with the situation regarding

Coronavirus. They have been fantastic throughout this difficult time and we have been able to FaceTime Mum on a regular basis and see that she is happy and healthy during the time we have not been able to visit her. Can't thank them enough.

Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for your review of our home. We are delighted that you are so pleased with the care and support offered by our staff team. We will pass your comments on to them.

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Review from Mary H (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with Downs View Care Centre as all the staff go above and beyond to make sure all residents are safe and happy. Since lockdown it's been lovely to see all photos on Facebook and I can see all their smiling faces as they enjoy all the activities you are providing so well done for

that. Can't wait to see the next lot. It's been the best decision I have made because all the staff are friendly and always willing to help.

Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for such a positive review of our home. Covid 19 has certainly made communication with our residents a challenge, and we have used Skype and other means to enable as much family contact as possible. We are glad that you have enjoyed our photographs which we have posted. I will pass your positive comments onto the staff team.

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Review from B M (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

Fantastic care from all staff, making Mum feel at home. Thank you!

Reply from Sue Houldey, Operations Director at Downs View Care Centre

Thank you for taking the time to send in a review of our home. We take great pride in maintaining our approach which led to our "Outstanding" rating with CQC.

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Review from S P (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mother receives at Downsview. The staff are wonderful and take such good care of all the residents, especially over the last few months when I have been unable to visit. The photos of activities posted on Facebook have been lovely. A huge 'thank you' to all staff.

Reply from Geraldine Smith, Director at Downs View Care Centre

Thank you for your kind comments, it means so much to the staff.

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Review from C B (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

Staff work very hard in challenging circumstances but deal with things very well in a professional and calm manner. Our visits have always found the staff to be happy and cheerful towards residents and my mother always appears happy and contented.

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Review from J B (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience

My father suffers from dementia and is blind. The staff are caring, understanding and help the residents keep their dignity, as well as supporting families at this difficult time. All staff are pleasant and hard working and always have a smile. Thank you to all.

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Review from Susan S (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

Mum moved into Downs View Care Centre due to dementia and Alzheimers. I was always kept up to date and nothing was ever too much trouble. From Xmas '17, Mum became very ill and ended up in hospital. Mum refused to eat and drink and pulled out needles telling me that she did not want them working closely

with the unit leader and manager. A full end of life was put into place with Mum going back to Downs View Care Centre. She was treated with dignity and respect and I could not fault. Thank you to all the care staff. Excellent.

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Review from K G (Son of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience

We are very pleased with my father's care and he seems very happy to be in here. Every time we come and visit my dad, everyone is very happy and the carers are lovely and very caring. We love the garden and sitting out there in the summer. They organise a lot of things for the residents and my dad joins

in which he never did when he lived at home. No complaints.

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Review from Ellen (Friend of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience

Warm friendly home with great staff team. Visited a friend there and was amazed by the kindness of all the staff. My friend is so happy and all other people appear happy and well looked after. There was training happening with staff but they allowed residents to sit in and they were not asked to leave

at any point.

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Review from Terry B (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has spent the last 5 years of her life in Downs View Care Home suffering from dementia and its accompanying problems. During this time she has received what we consider wonderful care and attention from all staff from the manager downwards. At her passing, the whole bereavement was handled

with great dignity and respect. Badbury Care offers residents a very good standard of personal care, attention, warmth and cleanliness. For the care my mother received, I can't thank them enough and I wouldn't hesitate in recommending to anyone who needs what my mother needed at a certain time of life.

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Review from Jacqui (Daughter of Resident) published on 16 September 2016
Submitted via Website • Report

Overall Experience

I want to commend this Nursing home to anyone looking for a good care home for their relative. My mum moved to Downs View Care Centre on June 27th this year on her birthday. She had always wanted to remain in her own home but sadly it was not possible and after several weeks in the hospital, she was

discharged to Downs View. I followed the ambulance transport and we were greeted by cheerful and very helpful staff who did their best to help Mum settle and understand her needs. She had very good care and we were also well listened to by the staff when we had any concerns or questions. Sadly Mum died 3 weeks after moving there. The care given on the day she died and the communication with us to enable us to get to the hospital was very good. We are thankful that the last weeks of Mum's life were in such a caring environment and a beautiful location.

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Review from Terry B (Son of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience

Good level of care given by warm caring staff, cannot fault the system. During the time we have been involved with Downs View we have always found the care and needs of all residents have been addressed immediately.

Reply from Amanda Timms, Manager at Downs View Care Centre

Thank you so much for your lovely comments.

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Review from Kenneth W (Son of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience

My mother was a resident of Downs View Care Centre from December 2012 until her death in January 2016. I live in Australia and thus was able to only visit my mother on my visits to the UK, twice or three times a year, though family members visited as well. It has always been an enormous comfort for

me living so far away, to know that my mother was being so well-cared for at a stage in her life when such care was necessary. I have the highest regard for the staff at Downs View and was always aware of the affection they showed towards my mother and the care that they offered her. I was touched by the emotion shown by certain members of the staff following my mother's passing.

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Downs View Care Centre

Care Provided by Downs View Care Centre

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Funding & Fees Guide for Downs View Care Centre

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