Princess Lodge Care Centre

17 Curie Avenue, Off Okus Road, Swindon SN1 4GB
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9.4 48 Reviews
  • Princess Lodge Care Centre, Swindon
Princess Lodge Care Centre is situated near to local amenities and is well served by public transport. It is a modern home with en suite facilities in all rooms. There are large communal areas with access to a secure garden. To arrange a visit, please call in or ring to make an appointment.

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Care Provided by Princess Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Emanuel Olari (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Princess Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,563
    • Self-Funded Nursing Dementia Care from £1,717

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Princess Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Princess Lodge Care Centre Reviews (48)

Total of 48, showing 1-20
9.4

Princess Lodge Care Centre has a Review Score of 9.4 (9.371) out of 10, based on 9 reviews in the last 2 years. Over all time Princess Lodge Care Centre has 48 reviews.

Overall Experience

  • 41
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Date Published

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Review from Angelene A (Power of Attorney of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is such a lovely place. The staff are all very friendly and caring. The rooms are very nice. They offer lots of activities for the residents. They all go out of their way to ensure residents are happy. The food is of very high standard. This is a great care facility for anyone who needs
nursing care.
Highly recommended. I'm completely happy that my person is extremely well looked after, safe, secure and stimulated.

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Review from Stacey T (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two receptionists are absolutely amazing. One of them helped to settle Mum in when she arrived and put her at ease. My mum is a very difficult person, the staff are completely unfazed by this and have always treated her with kindness despite her bad behaviour. Very impressed with the home and the
staff.

Reply from Emanuel, Home Manager at Princess Lodge Care Centre

Dear Stacey, thank you for taking the time to leave us a review and share the experience that you have had at Princess Lodge. We are so pleased that you and your mother had a great experience. I will share your amazing feedback with our team as I am sure they will be very happy when they see it.


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Review from Annie M (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Princess Lodge in January. She has been treated with great kindness and looked after well. Whilst all the staff are very good, some are outstanding - I always know when one particular nurse is on duty as my mum’s hair is always freshly washed by her. The staff have been kind and
supportive to me at this particularly difficult time. Nothing is too much trouble for them. Everyone greets me with a friendly smile. The rooms are clean and well-equipped. In terms of activities, there is always something going on but my mother is, sadly, not in a fit state to participate.

Reply from Carys Miller, Digital Marketing Apprentice at Princess Lodge Care Centre

Thank you for your kind review of the home, we are pleased that you are happy with the home and the care provided to Mum and the family. I have shared your review with the team who were delighted to hear your thoughts. Thank you.


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Review from Claire A (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot rate the care that Mum receives at Princess Lodge highly enough. The atmosphere is always so calm and welcoming and the staff are all so incredibly warm and friendly and seem to really care, and that means so, so much. Whenever we visit we're always greeted by cheery smiles - even remembering
where we travel from to see Mum each time. It's the personal touches that make all the difference. It feels like we're being cared for as much as Mum is whenever we're there, and that really matters because the visits aren't always easy. Mum has severe dementia and although seems to recognise us as people she knows (we're her children) she can't understand what we're saying when we try to talk to her and we can't understand her when she's talking away in her own world. It's emotionally draining but bearable because she seems so happy and content, and clearly has an amazing relationship with the staff. It makes leaving her there bearable and that's worth everything to us.

Reply from Carys Miller, Digital Marketing Apprentice at Princess Lodge Care Centre

Dear Claire, Thank you so much for your review, the team were delighted to hear that you are pleased with the care provided to Mum. We are pleased that you find the atmosphere calm and welcoming. It is so important to us as a team that we provide a warm welcome to the home. We look forward to welcoming you back to the home on your next visit.


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Review from John R (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased to provide this review of my engagement and visits from Australia to Princess Lodge, Swindon between November 2022 and my mother's death on July 27th, 2023. The back story best illustrates the professionalism and care provided to my mother given England and Australia time zone differences
and tyranny of distance, The management, staff, nurses and carers at Princess Lodge are a very rare breed who, despite the challenges, went above and beyond to keep me informed of the health and well-being of my mother during her care at Princess Lodge This was evident during my visits in November 2022, May 2023, and July 2023 upon my mother's death. Maintaining an empathetic understanding to a situation not usual, the Princess Lodge team maintained regular calls and e-mails to put us at ease. In particular, I want to acknowledge the incredible professionalism and patience shown by the Princess Lodge Manager. Incredible people and experience.

Reply from Laura Cooper, Marketing Administrator at Princess Lodge Care Centre

It was our privilege to be able to care for your mum. The team was touched by your kind words about the level of care provided. We were happy that we were able to support you and your family. Thank you.


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Review from R T (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting, always greeted by cheerful staff asking how we are. Mum is always well dressed, hair brushed, happy and singing praises of the staff. Room is always clean and tidy. Nothing seems too much trouble if we request anything for Mum. Activities are many and varied to keep Mum interested and
alert.

Reply from Dan Evans, Hospitality Manager at Princess Lodge Care Centre

Dear R,
Thank you for your review of the home, we are pleased to know that you are happy with the cleanliness of the home and that mum enjoys the activities provided. We look forward to seeing you soon.
Dan, Hospitality Manager


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Review from S T (Daughter-in-law of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is reassuring Mum is in very good hands at Princess Lodge. She is well looked after, always looking smart, healthy and happy. The staff are brilliant from the reception/office staff to the carers and nurses - nothing is too much trouble. I would recommend Princess Lodge to others.

Reply from Dan Evans, Hospitality Manager at Princess Lodge Care Centre

Dear S,
Thank you for taking the time to leave a review of the home. We are pleased that you are happy with the team and would recommend us. Your review has really encouraged the team, Thank you.
Dan, Hospitality Manager


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Review from Dawn H (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Princess Lodge Care Centre for end of life care in December 2022. Unfortunately, she wasn't there long as she passed away in January. Throughout her time in Princess Lodge, she had wonderful, kind, attentive care. Not only were the staff kind with mum, they were also very kind
with me. From the time I first viewed the home, everyone was friendly and couldn't do enough to help. I had a very comfortable feeling about mum being there. When she was admitted, I could always get through on the phone to talk to someone and if I was told someone would call me back they always would. That was a great comfort for me as I live a long way away and couldn't visit. Mum liked being there and felt safe, comfortable and well cared for. I thoroughly recommended Princess Lodge.

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Review from Patricia D (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Dad's stay at Princess Lodge Care Home, he was very well looked after with care and dignity. As a family, we were made to feel welcome by all members of staff. They became in a way, our second family. We had no concerns about Dad being in your care because he was so well looked after. Nothing
was too much trouble for the staff and they would go out of their way to accommodate Dad if the kitchen didn't have something he asked for. We would have no hesitation in recommending your care to anyone. Thank you for all you have done for our dad.

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Review from Jacqueline H (Friend of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting my friend in the care home. The staff and management are always welcoming, polite and helpful. Nothing is too much trouble for them. The care home is beautiful and spotlessly clean. It is so lovely, enjoying a cup of tea and some cake with my friend. I can see how happy she is
living there, which is so reassuring for me.

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Review from Colin E (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home, well managed with friendly dedicated staff. Nothing is too much trouble, residents are regularly monitored with a good range of activities to keep them occupied. Regular relatives meetings are also arranged to seek views and ideas.

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Review from Sheila C (Friend of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked in, a member of staff greeted me and was very nice. She showed me to my friend's room. I did notice what a very nice place it was and very clean. The staff were very friendly. Will be happy to call again.

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Review from K K (Partner of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassion, empathy and understanding of the whole team, including management, showed my partner and my family during my partner's time at Princess Lodge was just exemplary. They went above and beyond to ensure we felt and were part of my partner's circle of care, thus making his time at Princess
Lodge as best as it could be. My partner had precious time with his grandchild and family, which he did not experience elsewhere. This meant the world to us.

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Review from A B (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear and very special dad was well looked after for a year. The team became our extended family and go the extra mile to make everyone feel safe and secure.

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Review from S T (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about my mum going into a care centre, but I needn't have worried - I'm so glad we picked Princess Lodge Care Centre. All the staff are amazing, very professional, caring and go out of their way to help! My mum has a mental illness and dementia and they always treat her with kindness
and dignity. We could not have picked a better place for my mum to be looked after and would highly recommend Princess Lodge.

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Review from J W (Wife of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear husband was admitted to Princess Lodge Care Centre with a diagnosis of Lew body dementia. From the first day he was treated with dignity by nurses, carers, management and reception played a big part. The care was exceptional until his death in January 2022. I could never have chosen a better
place for my husband to end his days. Congratulations and thank you to all the staff at Princess Lodge.

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Review from S A (Son of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Princess Lodge Care Centre took great care of my mum in her final months. They all showed such sympathy and professionalism, always allowing mum to maintain her dignity despite her struggles with dementia and anxiety, as well as Coivd. I have no hesitation in recommending Princess Lodge
Care Centre.

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Review from Gareth H (Son of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just travelled back to England this past October to visit my Mum who is a resident of Princess Lodge care home. It’s been over 2 and half years since I have been able to visit due to the pandemic and I must say that the staff treated me and my daughter superbly. This care home has an incredible staff.
They are all so kind and caring and professional. The care that my Mum receives is exemplary. The staff really do care about your loved ones and make sure they are treated the same way that you would yourself. All I can say is that I was very impressed and happy with the level of care, and the friendliness of all the staff members I met. Thank you guys for taking such good care of my beloved Mum. It is a great relief being so far away to know that she is well taken care of. I’d love to name all of you in this review but too many to mention.

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Review from Steve J (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a number of months in the care at Princess Lodge Care Centre until he passed away whilst in care in late August 2021. During visits to see my father, and also over a video call service regularly used, it was clear he was very settled and happy. The staff knew him well and looked after
him. He was not shy in commenting if anything was wrong, especially the food, but he always said that the food was good!
During phone calls I made the staff were always polite and if I was unable to contact the nurse they took a message and always called back.
Summary - clean and well-organised home with great levels of care - thank you.

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Review from Eric S (Husband of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love shown to my wife in her two and a half years with Princess Lodge has been superb throughout and that service was shown to me whilst I was struggling with the agony of losing my wife to Alzheimer's and then the consequences of Covid lockdowns. It truly has been beyond measure. The staff
became our family and I will miss them all. Truly 5-star! My family have strict instructions to send me there if I need care. God bless you all and well done!

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Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for Princess Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Princess Lodge Care Centre is calculated as follows: ( (99 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for Princess Lodge Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 9 Positive Reviews ÷ 17 = 0.529

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Emanuel

Emanuel Olari

Job Title: Manager

Joined: 2022

I have been a Registered Nurse for over 8 Years and providing the people living with us at Princess Lodge with an environment where they receive excellence in all aspects of their care is of the utmost importance to me. I started my career working in the Isle of Wight as a care assistant for over a year before moving to Northampton where I joined MMCG in 2017.


Starting as a nurse with MMCG, I received the support I needed to improve my skills and gain the knowledge needed to be promoted to deputy manager. I continued my career progression and went on to become a nurse practitioner in the clinical quality team, and finally moved to be a quality excellence partner to support homes at a national level, one of which was Princess Lodge.


I enjoyed supporting Princess Lodge and the people working and living at the home and I was pleased to have been given the opportunity to manage it in 2022.


Shortly after and under my management I am proud to say that we got a CQC good rating which I believe is attributed in part, to the home-from-home feel that has been created.


I operate an open-door policy for the people living, working, and visiting Princess Lodge so they always have an opportunity to speak to me within a supportive environment.


Dan

Dan Evans

Job Title: Hospitality Service Manager

Joined: 2022

Dan was delighted to be appointed to the newly created position of Hospitality Services Manager at Princess Lodge in April 2022.


His hospitality career started at the age of 16 in a Cardiff hotel. Since graduating from Cardiff Met University, he has worked in a range of different hospitality roles and organisations.


He enjoys working with the team at Princess Lodge to ensure the home delivers a high-quality service and products, and is always on hand to make an event that extra bit special.


He is passionate about making every moment count for those who live at Princess Lodge and their families.


Christine

Christine Surrey

Job Title: Head Housekeeper

Joined: 2020

Chrissy started working at Princess Lodge as a domestic assistant in the laundry and progressed quickly to her present role as Head Housekeeper in 2021, currently running a team of 9.
She loves chatting to the residents as she goes about her work, and she believes a simple greeting is enough to put a smile on anyone’s face. She is the sort of person that always looks for a silver lining; our ray of sunshine in the home.
Originally from a village in Dorset, she moved to Swindon to be closer to her daughters and grandchildren.


Frequently Asked Questions about Princess Lodge Care Centre

What types of Care is Princess Lodge Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Princess Lodge Care Centre provide?

Palliative Care is an additional type of care provided.

How many Rooms does Princess Lodge Care Centre have?

There are 85 Single Rooms.

What are the Facilities & Services at Princess Lodge Care Centre?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Princess Lodge Care Centre to the centre of Swindon?

0.9 mile(s) as the crow flies, distance by road may be significantly further.