Review from Elizabeth B (Niece of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

My Aunt was admitted to Princess Lodge Care Centre following a transfer from an acute mental health unit as she could no longer live at home. I cannot praise Princess Lodge enough for their compassion and care throughout her time there. From the care staff, administration and the management team, we

were always treated with kindness and respect. Sadly my Aunt passed away on the 17th of November. Because of Covid, visiting has not been possible but the staff kept me informed throughout. Thankfully I was allowed to say my goodbyes and take comfort in the fact that she passed peacefully with caring staff around her. Thank you.

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Review from E B (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience

During my father's time in the care home, he was treated with dignity and respect. The care he received was excellent. The care home rooms were in good condition and was kept clean and tidy. The staff were always helpful and friendly. I felt comfortable leaving my father in their care.

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Review from Jane C (Sister of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience

All staff are incredible at Princess Lodge. They are caring, helpful and everything you would expect from those looking after your loved ones. Both my brother and his wife (now deceased) have lived there for several years. Since my sister-in-law's passing, the staff have been really great at making

sure my brother has had the best attention they can give. During COVID they have kept me updated with his health and when appropriate I have been able to speak with him over the phone. They are very attentive to his health concerns and deal with issues that arise quickly and efficiently. I can't really ask for more. Long may it continue.

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Review from John S (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

Both my mother and father-in-law are in Plodge (as we now affectionately call it). Father for 8 months Mum for two weeks. We fought to get Mum into Plodge as they had been so superb with Dad.
The staff are very caring to both residents and family and are always willing “to go the extra mile”. Nothing

appears to be much trouble for them.
The building is spacious, welcoming and friendly. The menu is very good and again just ask and the Chef will willingly do different things for you.
Thank you all at Plodge.

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Review from B W (Husband of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience

First face to face meeting since covid19 lockdown. PPE well organised. Wife's birthday and our wedding anniversary, the home provided cake/choir/decoration. A very special experience.

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Review from Bridget P (Sister of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience

After many months of living in care homes in London, we managed to get a placement for my brother in Princess Lodge Care Home in October 2019. Although his general health and dementia were deteriorating his whole appearance seemed to improve during his stay.
The staff were caring and delightful and

looked after his needs amazingly well.
Our only regret is that we were unable to get him transferred sooner.
We would happily recommend this home to anyone.

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Review from Sandra M (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum came into Princess Lodge on the 8th April and has improved in all aspects of her health, her confidence has grown so much.
Every staff member and management team have been wonderful, they are welcoming at all times. Very caring, attentive, listen to what residents and families have to say.

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Review from Colin P (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience

Having been happy for the way my grandmother was treated so well while here I am still very pleased with the way my mother is now looked after.
Thank you.

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Review from Sue F (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience

My dad was a resident of Princess Lodge in February 2019. Dad was sadly only a resident for three days before passing away but in that short time the Manager and her staff managed to renew our faith in care homes completely.
The care shown to not only my dad but also the entire family during my dads

time in the home was exceptional. The senior nurse in charge of Dad was extremely efficient. When Dad became a resident he immediately wanted to know all the relevant information about him, in terms of his medical needs and also his character and what was normal for him. Throughout the time Dad was a resident he was treated by all members of staff with dignity, caring and compassion. As we spent time at Dad's beside we were able to see for ourselves that this was how all residents were treated by all members of staff.
My family and I would like to thank Princess Lodge for all the kindness, caring and compassion they showed to Dad and us all.

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Review from Rob D (Son of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience

My Father was taken in by Princess Care Centre on Thurs 7th Feb and died on Sunday 10th Feb. He suffered with advanced Dementia and had been in hospital for nearly 3 weeks prior to entering the home.

The home is amazing. It's very well maintained, the rooms are lovely and its well organised. The

Manager knows each member of staff and there is mutual respect between both. There feels like a genuine concern for patient care and this was our experience. The Senior nurse instantly tried to get a full understanding of Dad's situation and medication. He wanted to know everything. He also quickly realised when Dad was passing and advised us to get to the home at once. Local family member then had the time to be there at the end.

My Family cannot thank Princess Care Home enough. They have restored my faith in care homes and I have no hesitation in recommending this Home to anyone

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Review from C A (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

My mother resided at Princess Lodge only a short time before her death, she was treated extremely well while she was there, I would highly recommend this care centre.
Staff were always attentive, polite and caring not only for my mother but for myself.
I was very concerned about putting my mother

in a care home centre with all the bad press but Princess Lodge has dismissed my worries. Highly recommended.

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Review from Frances E (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

Even though my Dad was in this home for 1 1/2 days until he passed away, the manager, staff care and dignity was excellent. Only wish we could have got him in sooner from hospital. Thank you so much.

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Review from Y H (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

Dignity and care are excellent. The staff are professional and treat all residents with the utmost of respect.
The food and beverages are always varied and plentiful. If a resident changes their mind or does not like it on the day, they will do all they can to get a different meal. I feel activities

are lacking and need to be improved.

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Review from Nigel D (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

Very welcome excellent service. Well looked after. Well cared for. Good value for money.

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Review from Guy W (Husband of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

The management team is first class and always prepared to discuss issues one may wish to raise. The nurses and care staff are efficient, patient and cheerful. The rooms and facilities are maintained to a high standard. My son and I are very satisfied with the care my wife is receiving.

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Review from Helen M (Daughter of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience

I have no problems with this home and would definitely recommend it. The staff are always on hand to talk to and the Manager is exceptional and very easy to talk to. Her door is always open.

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Review from Louise W (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience

My dad is very happy here, I would say this is the best in Swindon. The manager and all care staff are extremely caring, kind, polite, cheerful, friendly and go above and beyond to help my dad and his family feel welcome at all times. This makes it very easy for me to rest assured that dad is in the

best possible care. Nothing is too much trouble for any member of staff. I cannot thank or praise the staff enough for helping my dad to keep his independence and dignity for as long as he possibly can.

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Review from M M (Niece of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

The care provided by all staff to my aunt for the 4 weeks she was with you was excellent. She was comfortable, treated with dignity and pain-free. The family were kept up to date with everything which was very comforting in her last days. Very professional but homely care, making her final days comfortable

and cared for.

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Review from Rob L (Son of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience

I cannot praise the staff at Princess Lodge enough for their professionalism and compassion. Over the last two and a half years they have cared for my mother and indeed her immediate family wonderfully; their sensitivity and support as my mother passed away was significantly over and above any that

could reasonably be expected. They made this difficult time so much easier for us.

The example set by the Manager is amazing; her knowledge of and care for all the residents and is incredibly professional. She is supported by a very talented team; all of whom really deserve praise.

My mother was very content at Princess Lodge enjoying jokes and repartee with all the staff who cared for her. As family members is was very reassuring to see how happy she was there; particularly impressive was the time staff would spend feeding her or the care shown when showering and dressing her.

Many thanks

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Review from Tracey H (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience

My mum is very content now she is in this care home. She is settled and well looked after. The key to a good care home is staff who actually 'care' and that is what you receive here.

Mum is gaining weight as she is so well fed. Although her condition prevents her from saying how she feels, I can

see she is as happy and content as she could be.

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Princess Lodge Care Centre

Care Provided by Princess Lodge Care Centre

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Funding & Fees Guide for Princess Lodge Care Centre

Facilities