Princess Lodge Care Centre

17 Curie Avenue, Off Okus Road, Swindon SN1 4GB
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9.3 48 Reviews
  • Princess Lodge Care Centre, Swindon
Princess Lodge Care Centre is situated near to local amenities and is well served by public transport. It is a modern home with en suite facilities in all rooms. There are large communal areas with access to a secure garden. To arrange a visit, please call in or ring to make an appointment.

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Care Provided by Princess Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Emanuel Olari (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Princess Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,563
    • Self-Funded Nursing Dementia Care from £1,717

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Princess Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Princess Lodge Care Centre Reviews (48)

Total of 48, showing 41-48
9.3

Princess Lodge Care Centre has a Review Score of 9.3 (9.271) out of 10, based on 8 reviews in the last 2 years. Over all time Princess Lodge Care Centre has 48 reviews.

Overall Experience

  • 41
  • 7
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Date Published

48
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4
8
40

Review from E N (Brother of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sympathetic and helpful staff, dealing with someone who can be difficult.

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Review from Denise A (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know it has been a short time my father has been in this care home, but so far the care he has received is second to none and amazing. All of the staff from carers, cleaners and management are polite, always smiling and most important are extremely caring. Not only to Dad but to us, his family.
The home itself is very clean and tidy. I would say a home from home. We, as a family, are so happy we chose this one.

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Review from Norah YP (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of care given to my father. I am hyper critical. Everything is within my criticism and I find the whole home from management to staff from care to decoration and entertainment. I find this place is very good. Lots of paperwork. A paper trail.

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Review from C B (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care of Princess Lodge Care Centre for 3 and a half years. I have nothing but the greatest gratitude for the exceptional care, dignity, respect, time, choice and compassion shown by all the staff who work so hard, under the guidance of the manager, to provide such outstanding care
in its entirety. How do you sum up "care"? In this case, four words - "Princess Lodge Care Centre" is at the very "Centre" of the service they provide and deliver.

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Review from Nicholas F (Grandson of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved from a previous home where she was left in a room alone, her dignity shattered, she was moved to Princess Lodge Swindon. Wow, what a change! She had an excellent room and was looked after 100%. Her smile returned, the staff were fantastic, she was like my old nan before care. As age took
its toll she grew as a person and was relaxed about the care. The staff were fantastic and as one would fall in love with this lady of character. Her descent into the next life was treated with dignity respect and never was alone.


I could not have wished for a better place and the dignity given during her passing was so incredible, there not enough words for how my entire family will be forever grateful. Thank you again so much


I actually miss not seeing the staff as they all became extended family.


10 out of 10 and all the gold stars that go with this wonderful care facility.


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Review from Stephen M (Son of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to the 1-2-1 care that my father received and the new management regime (Nov 2014 award) I felt that his care was poor. The new management and new staff and of course the 1-2-1 care made his life and mine as a visitor so much better. The staff under the new manager are now a great team, looking
after not just my father but all residents and their families. I would like to take this opportunity to thank them from the bottom of my heart. They are all without doubt angels from heaven!

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Review from Susan M (Niece of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has been in Princess Lodge from April 2016. We are extremely happy with the care that she receives. The home is run very professionally. It also has a very friendly feel and all the staff are very respectful to our auntie who is in the late stages of dementia.

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Review from Lilian M (Daughter of Resident) published on 23 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We transferred my Mother 3.5 years ago, at which time she was extremely weak unable to even hold a tea cup. Within one month of being admitted to Princess Lodge she was sitting in her wheelchair eating herself, all her bed sores were healed and she was smiling. I have found the staff at Princess Lodge
to be very caring and helpful. They speak to you as if you are a friend and look after mum as if she is a relative of their own, giving her care and attention. Mum is now 101, which just shows how well she has been looked after, unfortunately she is now in bed in her room but when mum first went to stay at Princess Lodge we were pleasantly surprised that we could go for a nice walk and visit any of the three floors of the home they also have a lovely garden which is very peaceful. If there has every been anything we are unhappy about the Manager or Nurse are always available to listen and then put our minds at rest and deal with any problem straight away. It is extremely hard to place relatives into homes but going in the Princess Lodge made it a lot easier.

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Current Review Score: 9.3 (9.271)

Overview of Review Score

The Review Score of 9.3 (9.271) out of 10 for Princess Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Princess Lodge Care Centre is calculated as follows: ( (92 Excellents x 5) ) ÷ 92 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.271 Points relating to the number of positive Reviews for Princess Lodge Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 8 Positive Reviews ÷ 17 = 0.471

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Emanuel

Emanuel Olari

Job Title: Manager

Joined: 2022

I have been a Registered Nurse for over 8 Years and providing the people living with us at Princess Lodge with an environment where they receive excellence in all aspects of their care is of the utmost importance to me. I started my career working in the Isle of Wight as a care assistant for over a year before moving to Northampton where I joined MMCG in 2017.


Starting as a nurse with MMCG, I received the support I needed to improve my skills and gain the knowledge needed to be promoted to deputy manager. I continued my career progression and went on to become a nurse practitioner in the clinical quality team, and finally moved to be a quality excellence partner to support homes at a national level, one of which was Princess Lodge.


I enjoyed supporting Princess Lodge and the people working and living at the home and I was pleased to have been given the opportunity to manage it in 2022.


Shortly after and under my management I am proud to say that we got a CQC good rating which I believe is attributed in part, to the home-from-home feel that has been created.


I operate an open-door policy for the people living, working, and visiting Princess Lodge so they always have an opportunity to speak to me within a supportive environment.


Dan

Dan Evans

Job Title: Hospitality Service Manager

Joined: 2022

Dan was delighted to be appointed to the newly created position of Hospitality Services Manager at Princess Lodge in April 2022.


His hospitality career started at the age of 16 in a Cardiff hotel. Since graduating from Cardiff Met University, he has worked in a range of different hospitality roles and organisations.


He enjoys working with the team at Princess Lodge to ensure the home delivers a high-quality service and products, and is always on hand to make an event that extra bit special.


He is passionate about making every moment count for those who live at Princess Lodge and their families.


Christine

Christine Surrey

Job Title: Head Housekeeper

Joined: 2020

Chrissy started working at Princess Lodge as a domestic assistant in the laundry and progressed quickly to her present role as Head Housekeeper in 2021, currently running a team of 9.
She loves chatting to the residents as she goes about her work, and she believes a simple greeting is enough to put a smile on anyone’s face. She is the sort of person that always looks for a silver lining; our ray of sunshine in the home.
Originally from a village in Dorset, she moved to Swindon to be closer to her daughters and grandchildren.