Amberley Court Care Home

82/92 Edgbaston Road, Edgbaston, Birmingham B12 9QA
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9.2 30 Reviews
  • Amberley Court Care Home, Birmingham
A purpose-built modern care home, Amberley Court offers high quality care and support in a welcoming and secure environment for anyone aged 18 and over living with a physical disability. The team also offer care for long-term conditions, such as Multiple Sclerosis (MS) and people with an acquired brain or spinal injury.

Located in the Cannon Hill Park area of Birmingham, the home is set within landscaped gardens and provides a high standard of accommodation. The home is attractively furnished and includes spacious social areas, a quiet lounge, two dining rooms, a library and an activity room. Most bedrooms provide en-suite bathrooms and residents are encouraged to personalise their room with their own belongings.

Nutritionally balanced meals made with fresh ingredients are tailored to individual diets, and the home regards mealtimes as an important part of the day.

Amberley Court has its own cyber café and there is also a bar area with a pool table, dart board, juke box and fruit machine. Residents can also benefit from the many organised trips and outings such as trips to the cinema, bowling alley, canal trips and visits to the local pub.

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Care Provided by Amberley Court Care Home

  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emmanuel Makoni (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Amberley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Amberley Court Care Home Reviews (30)

Total of 30, showing 1-20
9.2

Amberley Court Care Home has a Review Score of 9.2 (9.238) out of 10, based on 10 reviews in the last 2 years. Over all time Amberley Court Care Home has 30 reviews.

Overall Experience

  • 21
  • 4
  • 2
  • 1
  • 2

Date Published

30
4
5
10
20

Review from H L (Niece of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time that my uncle was at Amberley Court the staff was very pleasant, supportive and approachable. If we had any questions they were always available. The family would like to thank the management and staff for the good care my uncle received since being at Amberley Court.

Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

Thank you for your kind words. It is always lovely to hear words like "Supportive" and "Approachable" being used to describe our staff and we are pleased to hear that your Uncle received such high standards of care and support during his stay at Amberley Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from H A (Son of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been the son of a service user at Amberley Care Home since I was 13, and at 22, I've seen both the previous and current management teams in action. The care for my mother, who has Huntington's disease, has always been person-centred, but the new management has taken it to another level. They've
made family involvement a priority, introducing new ways for us to be part of her care. Communication is better and any concerns are addressed through accessible channels no matter how big or small and the current team is proactive in finding solutions. I visit daily, but I'm confident that even if I couldn't, my mother's care wouldn't falter. The staff are knowledgeable, compassionate, and well-adapted to her specific needs. Amberley Court provides consistent care and I highly recommend them.

Reply from Maria Ricketts, Customer Care Adviser at Amberley Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review from Hazel D (Mother of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son enjoyed his stay and loved being around other people and having a break from me.

Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

Thank you for your feedback. We are pleased to hear that your son enjoyed his stay with us at Amberley Court Care Home. It is wonderful to hear that your son loved being around our residents and staff and that he had a lovely time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S E (Aunt of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review refers particularly to the activities and the grounds.
In the time my nephew has been at Amberley Court, the range of activities and events has changed so much in a positive way - drumming sessions, a fitness trainer every week, the summer garden party, etc, etc. All down to the hard-working
activities team - all of them, secondly, a huge thank you to the maintenance man for transforming the grounds - flower beds, pots, etc, and lovely new courtyard furniture - so homely for the long stay residents.

Reply from Maria Ricketts, Customer Care Adviser at Amberley Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from M M (Husband of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular is very friendly and helpful.

Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

We appreciate you taking the time to leave us your review. It is always lovely to hear words like "friendly" and "helpful" being used to describe our staff. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Irene c (Mother of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so good. I like the activities, but I think there could be more activities available. Food I think there needs to be more fruit and vegetables too. I would like my son's shower routine to be more regular.

Reply from David Mclean, Customer Service Adviser at Amberley Court Care Home

Thank you for taking the time to leave your review. We hope you can feel at ease with your son in our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your son's stay as comfortable as possible.


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Review from Margo W (Sister of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Amberley Court for approximately five years. He is very happy there. He joins in with the activities and the staff do all they can to make him happy. I am not sure about the food standards (the menus etc) my brother has no complaints. He is perfectly happy with the
staff.
The home is very clean. They were very considerate with the decor, asking my brother which colour he prefers for the walls.
Knowing my brother is well looked after and happy makes all the family (my brother is 5th of seven siblings). Keep up the good work.

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Review from I S (Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am new here, I have been here approx four weeks but so far my experience of Amberley Court has been extremely positive from the very start the staff have been very caring and have made me want to go. I wouldn't change a thing regarding my place at Amberley Court.

Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

Thank you for taking the time to leave your response. We are so pleased to hear that you have had a positive experience so far in our care. We hope to continue providing you with the best possible care.


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Review from T F (Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel really good and have enjoyed being here, some days are better than others, down to my own disabilities. The staff are very nice most of the time but sometimes you can see they are under a lot of pressure due to covid and the cost of living going up for us all.

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Review from M H (Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is really good. I am happy to be part of it.

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Review from A J (Friend of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice clean, tidy home. Which seems well organised. The staff seem confident and were approachable and helpful and seem very caring. There was a lovely calm atmosphere and an enjoyable visit. Well done to all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you for your review. We really appreciate you taking the time to leave us your comments.


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Review from Teresa K (Sister of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Amberley Court for 15 years. Some managers have been better than others. Since the current manager took over I have been extremely happy with his care.

Reply from Rebecca Kellegher, Customer Service Adviser at Amberley Court Care Home

We appreciate you taking the time to leave us your comments. Please do let us know if there is anything more we can do to make your brother's stay as comfortable as possible at Amberley Court.


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Review from Gary R (Brother of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been looked after at Amberley Court since December 2021. He can be difficult mentally - mood swings and angry outbursts - but the staff have handled this very well and with great professionalism. He is also physically unable to walk or stand but they have the correct equipment and knowledgeable
staff to handle the situation. We took him back home recently but soon realised he could not be looked after and he needed to go back. They promptly helped facilitate this and welcomed him back. I can highly recommend this care/nursing home and its staff and management.

Reply from Amanda Barnes, Customer Service Adviser at Amberley Court Care Home

Thank you for taking the time to leave your review, it is nice to hear that you feel happy with your brother in our care and feel that his care needs are handled well. Please let us know if there is anything more we can do to make your brother's stay as comfortable as possible. Thank you for your recommendation.


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Review from Michael M (Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The manager should be sacked, I had to get the CQC, adults safeguarding and BUPA on the case, the MD from BUPA and the manager came into my room Tuesday the 14th December, in front of me she told him bare-faced lies, I even told her to her face - you are telling him bare-faced lies. I have been trying
to change doctors for 17 weeks but loads of times she says you can't, everybody has got to have the same doctor. Another lie, on Amberley Court's website it says you can have any doctor you want, I have not had any tablets for five weeks Monday 20th December, I been on them for ten years. I have been crying like a baby for nearly five weeks, after three weeks she offered me Paracetamol, no good to me, I have been on two co-codamol, four times day for ten years. You ask the care staff something but they never come back to you. One of the staff said once, they go out the door, they forget and she said - out of sight out of mind. I have been here 17 weeks but it has been like 17 years, I have been treated like dirt.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you for your feedback. We have passed this information on to the Home Manager and I believe Bupa and the care home are already in communications with you regarding these matters.


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Review from N M (Daughter of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Uncaring staff, unprofessional management who don’t investigate complaints and just cover up with excuses, emails not responded to or miraculously go missing. High turnover of staff, especially management. No consistency with keeping residents connected with loved ones. Visiting rules made up to suit
the needs of the home. Food bland; unappealing and lacks cultural diversity. Activities are a joke and it appears to be difficult to hire activity staff over the years. Some of the staff are miserable and unfriendly with bad attitudes and some are a credit to the home. If you want peace of mind please find another care home for loved ones. Check out the CQC ratings for Amberley Court which echoes the above points.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

We endeavour to follow all policies and protocols and respond to all emails in a timely manner. We are sorry to receive this feedback and have passed this information to the Home Manager.


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Review from Jackie A (Sister of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Very unhappy with management. After a stroke, my brother was cared for at Amberley Court. Care staff were amazing. However, management were hostile. I sent emails that were not returned. My brother sadly died in hospital after his short stay in Amberley Court. Not one member of staff offered condolences.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

We are saddened to hear about your loss and the experience you had with Amberley Court. We have a genuine regard for all our residents and their wellbeing is an absolute priority. Please get in touch with our Quality team by emailing feedback@bupa.com or calling 0113 381 6293. Thank you.


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Review from K G (Granddaughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amberley Court have been looking after my nan for nearly 2 years. I have always found the staff to be very friendly and very attentive to Nan's needs. They are always kind and caring and treat her with respect. Nan is currently in end of life care and the staff are doing everything they can to make
her final journey comfortable. I would recommend Amberley Court.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you for your kind words. It's always nice to hear our staff described as kind, caring and respectful. Thank you again.


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Review from Hayley G (Granddaughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting the home over the last couple of months. The care my nan receives is always excellent. The staff are always so helpful, hard-working and friendly; even my nan says often how lovely the nurses are. Someone from my household is here every day as my nan is on her end of life journey,
the staff always do so much to make her comfortable, we have been so impressed with Amberley Court Care Home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you so much for sharing your incredibly kind review with us, we are so grateful to receive your lovely feedback. We are so pleased to hear that you are happy with the services we are providing for your Nan and that you and your family are able to come and spend time with her. Please let us know if there is anything more we can do for you and your family.


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Review from Edward H (Friend of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was wonderful throughout my friend's final months. Kept me informed more than I could have hoped for, the home manager was wonderful! Very kind, caring and supportive. The team were always willing to go the extra mile to make sure my friend was in the best spirits given the tough time we are
all enduring. Fantastic job all!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you so much for your lovely words, we really appreciate you taking the time to leave us such a kind review. We are so sorry for the loss of your dear friend, please accept our condolences.


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Review from D B (Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are good when you ask for something, their helpful. The office staff are very friendly, and you can go to them with any problem. The manager is the very best, and there should be more people like her.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Amberley Court Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Current Review Score: 9.2 (9.238)

Overview of Review Score

The Review Score of 9.2 (9.238) out of 10 for Amberley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Amberley Court Care Home is calculated as follows: ( (79 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 116 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.626 Points relating to the number of positive Reviews for Amberley Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 9 Positive Reviews ÷ 12.4 = 0.726

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Our home welcomes anyone over 18 years in need of specialist nursing care and dementia care. We specialise in bariatic care as well as care for long-term conditions, such as Multiple Sclerosis (MS), Huntington's and people with an acquired brain or spinal injury. Bedrooms are all tastefully decorated and most provide en-suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.


Awards / Recognitions (7)

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Meet the Team (4)

Csilla

Csilla Bitu

Job Title: Clinical Deputy Manager

Joined: 2020

I was born in Romania in the capital of Transylvania on the 1st of July 1990. I have double nationality: Romanian and Hungarian. Since I was a little girl, I wanted to be a nurse. In 2014 I finished nursing school - I have Bachelor's degree in General Nursing. I came to the UK in 2016 with a contract to work as a surgical nurse. I met my husband who supported me and advised me to try to work in Nursing Homes.


Since 2017, I worked in Nursing Homes, in Surrey, where I built up my confidence and my knowledge. In October 2018 I gave birth to my amazing daughter, and I was off for 6 months. In June 2020 I joined Bupa – worked as an RGN from the beginning until Nov 2020 when my previous GM suggested applying for the CSM role. In April 2022 we moved to Birmingham from Camberley with my family and I transferred to Amberley Court, where I am present and still adapting and learning about the residents and staff. I enjoy working with people and keeping myself active and up to date with new protocols and procedures.


Koli

Koli Begum

Job Title: Senior Activity Co-ordinator

Joined: 2017

I am the Senior Activity Co-ordinator and Engagement Champion at Amberley Court. I enjoy making a difference to the lives of our residents - I build friendships and I like to encourage our residents to try new things.


I studied sociology at university and I worked part-time at a community day centre. I enjoyed the role and when I saw the role for an Activity Co-ordinator at Amberley Court I thought it would be perfect for me whilst I continued studying. I ended up staying as I built good relationships with our residents and the team and they've become my second family.


Working in the care sector is hard but it is so rewarding. Seeing a smile on a resident's face is the best feeling in the world.


I'm currently working towards my NVQ Level 3 Lead Adult Worker - Activity Co-ordinator qualification. I'm the eldest of 5 children and I love to travel. I have a fear of heights but love the adrenaline rush of going on rides at theme parks. I am a huge film fan and enjoy reading and socialising.


Rosa

Rosa Noble

Job Title: Activity Coordinator

Joined: 2013

I have worked at Amberley Court since 2013, starting as a receptionist. I have progressed to be part of the activities team. I really enjoy interacting with the residents and co-ordinating all our fun and engaging activities. Such as arts and crafts, cooking club, bingo, board games, card games, and organising entertainers. One of my favourite parts of my role is simply having a cuppa with our residents and chatting away, learning all about one another and sharing stories.


Chris

Chris Foster

Job Title: Maintenance

Joined: 2015

I have worked at Amberley Court since 2015. My career began as a part-time gardener, with the intention of becoming full-time maintenance.


I have been full-time maintenance since 2016, assisting other maintenance operatives. With the great support of our home manager, I have been promoted to The Head of the Department of Maintenance in 2022. I look forward to continuing to progress in my career at Amberley Court.


Frequently Asked Questions about Amberley Court Care Home

What types of Care is Amberley Court Care Home registered for?

Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Amberley Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Amberley Court Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Amberley Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Amberley Court Care Home to the centre of Birmingham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.