Hurstway Care Home

142 The Hurstway, Birmingham B23 5XN
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9.4 8 Reviews
  • Hurstway Care Home, Birmingham
Hurstway Care Home is a mid sized Nursing home based in Erdington specialising in Dementia, Residential and Nursing care.

The new Management team within the Hurstway have worked tirelessly over the last 12 months to enhance the overall standards within the home. This includes the implementation of electronic care planning and documentation implemented in December 2022, Electronic medication management implemented in October 2022.

A fully recruited Nurse team, care team, activities team, Kitchen team, maintenance team and a domestic team. Staff are provided with an exceptionally high standard of training and this is ongoing to be enable staff to support residents with their individual needs.

The Hurstway has gone through huge environmental changes and has some fabulous new additions to the home such as a Hairdressing and wellness salon and a Cinema opened in March 2023, which residents absolutely love. The home has sprawling gardens to enable residents and family to enjoy the sunshine throughout the year.

There are multiple communal rooms for your loved one to choose from to spend their time in including a large orangery. Each of the 42 rooms offer a spacious bedroom area with en-suite facilities which can be personalised to meet your loved ones criteria/likes.

Please contact the home for further information and to enquire about vacancies.

The team look forward to hearing from you soon!

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Care Provided by Hurstway Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Kerry Mullender (Registered Manager)
  • Admission Criteria
    • Self funding, Local authority, NHS
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hurstway Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care up to £1,000
    • Self-Funded Residential Dementia Care £850 – £1,100
    • Self-Funded Nursing Care £1,000 – £1,250
    • Self-Funded Nursing Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £900 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Nursing Care £1,000 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,400

  • Fees are always dependent on the outcome of the pre admission assessment
  • (these prices are only a guideline, please contact Hurstway Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy and visitors are always welcome. Visitors are also able to stay overnight with their loved ones if need be and the home support overnight stays for relatives for residents receiving end-of-life care.


  • Parking

  • Visitor parking provided outside the front of the building free of charge


Hurstway Care Home Reviews (8)

9.4

Hurstway Care Home has a Review Score of 9.4 (9.378) out of 10, based on 7 reviews in the last 2 years. Over all time Hurstway Care Home has 8 reviews.

Overall Experience

  • 7
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Review from Michael H (Husband of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This a great care home, the staff are very attentive to my wife’s needs. Great communication. Very pleased. I know my wife is very safe and has no concerns. It is well-managed and always spotless. I recommend this home it’s lovely

Reply from Sarah Archer, Home Manager at Hurstway Care Home

Thank you so much for this lovely feedback. It is an absolute pleasure to care for your wife and we look forward to continuing to work together as a team to provide the highest possible level of person-centered care.


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Review from Jason S (Son of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say is staff are amazing, really helpful and have done so much for my mom over the last few weeks. Really glad my mom's in here. Plenty of activities going on, good that even the manager comes round making sure everything is fine. Lovely place, might move in myself.

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Review from Elizabeth H (Sister of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I try to visit my sister as often as I can and always find her being well cared for. The staff I find go out of their way to look after their residents, very friendly for what I have seen, in my visits. I also find the home very clean, I was there today 19/8/23 and found all well.

Reply from Leigh-Anne Kettle, Home Manager at Hurstway Care Home

Thank you so much for this lovely feedback.
It is a pleasure to care for your sister and we look forward to continuing to work together as a team to continue to provide the highest possible level of person-centered care.


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Review from Carl D (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Hurstway since February 2023. I cannot sufficiently express our gratitude to the staff team for everything they have done for our mother. They are a fantastic team, well-managed and incredibly committed. The home has a warm and friendly feel. Communication with us
is fantastic and nothing is too much trouble for them. My brother and I wish to thank them for their dedication and we cannot recommend the home highly enough. Should you need to find an establishment to care for an elderly relative we would readily suggest giving the Hurstway a call and visiting.

Reply from Sarah Archer, Home Manager at Hurstway Care Home

We really appreciate you taking the time to leave this wonderful feedback for the team at the Hurstway. It is a pleasure to look after your mom. We would also like to thank you for your and your family's ongoing support.


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Review from F B (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Hurstway Care Home was suggested as a possible place for Mom's care. we were very wary due to previous knowledge and some of the reviews we saw. We paid an on spec visit with literally five minutes warning and were pleasantly surprised. The manager showed us round answering any queries we had.
The vibe we got from the whole visit was a very positive one. Mum has been a resident since the end of April and we couldn't be happier with the care she is getting. Every single member of staff from cleaners, management, carers and kitchen staff do everything possible to make residents as comfortable and happy as possible

Reply from Leigh-Anne Kettle, Home Manager at Hurstway Care Home

Thank you so much for this lovely feedback. It is an absolute pleasure to care for Mom and we look forward to continuing to work together as a team to continue to provide the highest possible level of person-centered care for your Mom.


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Review from B R (Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Became a resident at Hurstway Care Home on the 23rd February 2022. It was my first experience of being in a home. l was made welcome and staff were friendly and helpful from the start. I got settled into my room and became more aware of the routine. All staff, from management to carers, were really
helpful and gave me full attention. Been here for fifteen months and it has become my home. l am happy here and really grateful for the love and kindness they have shown me. One of the beautiful ladies at Hurstway reassured me and took me out after years of being indoors. The activities lady has been super great and never fails to put a smile on all of our faces. She made this place very bright for us and therefore I am thankful for her. I have loads of friends here and a lot of company to keep me going. I love it here and l hope to remain here, at Hurstway, the rest of my days.

Reply from Leigh-Anne Kettle, Home Manager at Hurstway Care Home

Thank you so much for this wonderful review! It is our absolute privilege to care for you here at the Hurstway and I'm very happy you have settled in so well and now are able to see this as your home.
I will ensure the feedback is passed along to the team. Thank you for taking the time to complete a review, it really is appreciated.


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Review from Angela T (Daughter of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always heartbreaking to make the decision as a family to place your mother into care. We could not provide 24/7 care, for my mother's complex needs. But the Hurstway Care Home do.
As a family we could not be happier with the planning, support and handover provided by the home's Manager. She
promised us our mother would be in safe, caring hands. She was right! The staff are all wonderful, thoughtful, caring and make our mother very happy.
In my mother's words 'the staff are lovely, very caring, I could not wish to be anywhere better'.
We can't thank the staff enough for making our mother comfortable and happy.

Reply from Leigh-Anne Kettle, Home Manager at Hurstway Care Home

Thank you so much for your kind words, Angela. It is an absolute pleasure to care for your mother! Yourself and family have been amazing and the sweet treats are very much appreciated. As always we would like to thank you for your continued support and look forward to continuing working together to provide the best possible care for your mom.


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Review from Kimberley W (Granddaughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had to make the sad decision to put my nan into a nursing home due to her declining dementia. We, as a family, went and looked at many different nursing homes. This was the best nursing home we found. The staff and manager were so friendly towards us and the residents. My nan often refuses
care, and the staff do everything they can to help persuade her. They are always engaging with us about how best to help her the most. They are like the residents are family. The atmosphere is welcoming and calm. The residents are always dressed appropriately, and their clothes are clean. I have had dealings with quite a few homes, and I wish I had found this home sooner. I can't thank all the staff enough. They have made the hard decision easy and stress-free.

Reply from Leigh-Anne Kettle, Home Manager at Hurstway Care Home

We really appreciate you taking the time to leave this wonderful feedback for the team at the Hurstway. It is a pleasure to look after your nan. We would also like to thank you for your and your family's ongoing support.


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Current Review Score: 9.4 (9.378)

Overview of Review Score

The Review Score of 9.4 (9.378) out of 10 for Hurstway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Hurstway Care Home is calculated as follows: ( (71 Excellents x 5) + (13 Goods x 4) ) ÷ 84 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.533 Points relating to the number of positive Reviews for Hurstway Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 7 Positive Reviews ÷ 8.4 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Mar 2025

Nursing and residential vacancies.Large rooms with en-suite facilities


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hurstway Care Home

What types of Care is Hurstway Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hurstway Care Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Hurstway Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Hurstway Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hurstway Care Home to the centre of Birmingham?

4.5 mile(s) as the crow flies, distance by road may be significantly further.