New Day Nursing Home

45 Wynford Road, Acocks Green, Birmingham B27 6JH
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9.7 43 Reviews
  • New Day Nursing Home, Birmingham
New Day Nursing Home specialises in an extensive range of care requirements from nursing to residential care, care needed for adults to those with specific mental health needs and more. They can provide a high standard of care thanks to the skilled team of professionals.

The interior is suitable for adults needing care but also those with a physical disability and people living with dementia or mental health needs. The home's Nurses and Carers are experienced in the challenges of caring for mental health complications, impairments and dementia.

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Care Provided by New Day Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gregory Zhuwao (Registered Manager)
  • Admission Criteria
    • Subject to Assessment
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for New Day Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Fees are based on room type (e.g. en-suite vs. non en-suite or shared rooms).
    We have provided the starting fees based on non en-suite single rooms.
    Ensuite rooms will have an additional fees.
    Please contact us for more information on pricing.
  • (these prices are only a guideline, please contact New Day Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Happy to be supporting safe visiting. Please contact the home with your specific visiting request.


  • Parking

  • Have visitors parking on site. There is also off site parking available on the public roads outside.


New Day Nursing Home Reviews (43)

Total of 43, showing 1-20
9.7

New Day Nursing Home has a Review Score of 9.7 (9.654) out of 10, based on 11 reviews in the last 2 years. Over all time New Day Nursing Home has 43 reviews.

Overall Experience

  • 34
  • 7
  • 2
  • 0
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Date Published

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Review from S P (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the care and attention all the staff have shown to my mother. I know that she can be difficult, but only a kind manner and attentive service and help have been given to her. Her room is lovely. We are delighted.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you so much for taking the time to leave us a review. Your feedback means a lot to us and we will be sure to share it would our team.We always do our best to ensure our residents are safe, happy and well looked after! Best wishes from all of us at New Day Nursing Home.


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Review from S M (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I made two visits to New Day Nursing Home before requesting a place for my mother; management was eager to show me around, spend time with me, explain procedures and answer questions. The staff are friendly and helpful. MEals are punctual and plentiful, and staff help patients to eat if required. The
room is of adequate size with sufficient storage. My mother's medical and care needs are met in an empathetic way.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you so much for taking the time to leave us a positive review. Your feedback means so much to us, and we will be sure to share this with the staff. We always do our absolute best to ensure staff are cared for, happy, safe and secure, so it is lovely to hear that you are happy with our care. From all of us at New Day Nursing Home, thank you once again!


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Review from Julie R (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was taken into Newday for end-of-life care in November last year. Within a couple of days, the fabulous team had Dad up and out of bed and eating and drinking. The staff are 'Angels, each and every one of them. We can't thank them enough for the care and support shown not only to Dad but our
family too. Thanks to them we were given an extra 9 months with our precious Dad. It was so comforting knowing Dad was in safe hands. We would have no reservations about recommending Newday Nursing Home to anyone.
Thank you.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you for taking the time to leave us such a wonderful review! We will share this with our team who will be so pleased to receive this feedback! At New Day our focus is to deliver consistently high-quality care for all our residents and to uplift and enhance their quality of life. We work hard to ensure all our residents are happy, comfortable, safe, given respect and their dignity maintained, whilst in a nurturing and homely environment. Thank you once again, From all of us at New Day.


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Review from James M (Son of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Members of staff are always very helpful and considerate to the needs of the families whose loved ones are residents at New Day, they also appear to treat all residents with diligence and respect, all in all I’m more than happy with the service at New Day.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you so much for taking the time to leave us a review! We value your feedback and will be sure to share this with the team! Our care is always centred around each individual resident's wellbeing, happiness, safety and comfort whilst always ensuring they are receiving the respect and dignity they deserve. We are so happy to hear you see this in our care too. Teamwork and communication with families is so crucial and we will always do our utmost to stay connected with you! Thank you once again, from the team at New Day


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Review from Jerry M (Husband of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a patient at New Day Nursing Home for 3 years. I cannot thank the staff enough for the wonderful care my wife gets. When I get home after visiting my wife, I don’t have to worry because I know that she is in safe hands. Once again thanks to all the wonderful staff at New Day Nursing Home.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you so much for taking the time to leave us a review and for such a wonderful review too! We are so pleased to hear how happy you are with the care your wife receives! This means so much to us! At New Day, we always do our very best to ensure Residents feel at home, happy, secure and comfortable, with a warm and friendly staff team there for them to support them 24/7, whilst consistently delivering excellent quality care. It is great to hear that this is being well received as everything we do is with the happiness, health and respect of our Residents at the root of it! Thanks once again! Best wishes from all of us at New Day!


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Review from Pam B (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came here it was because of a very traumatic experience and I did not want to be in a home of any description. The staff here made me feel very welcome and cared for me in a very dignified manner. They took care of my medical issues accordingly. The food was really good and there was plenty
of choice. Activities are available. I am now really happy here and feel very safe. I would describe it as a "home" within a home. All the staff are respectful to me.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you so much for taking the time to leave us a review! Your feedback means so much to us. We are so pleased to hear you feel so welcome and well cared for in the home. This is your home so we want you to feel loved, respected, happy, comfortable and safe! We are so happy to hear you have settled in well and will share your feedback with our team! As always, if you need anything from us, reach out to us, we are here for you. Thank you, once again, from all of us at New Day!


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Review from N B (Husband of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly nursing home which is very dementia aware and skilled. Staff are approachable and supportive of residents and their family visitors. The nursing staff are reliable and professional. The nursing home cater for my vegetarian diet.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you so much for taking the time to leave us a review and for the positive score! We are so happy that you value our staff and feel supported - this means so much to us and your safety, comfort and happiness are at the core of everything that we do! We are also pleased to hear you enjoy the food! Thanks once again and best wishes! From all of us at New Day Nursing Home


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Review from J D (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my husband gets from everyone in the home.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you so much for sharing this and for leaving us a review! We are so pleased you are happy with the care received! This means so much to us and we pride ourselves on making residents feel happy, safe and comfortable! Best wishes, From all of us at New Day Nursing Home.


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Review from S M (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Day Nursing Home has been amazing. They're really helpful and very clean, 'food is great’ and nurses and carers are always there for you. Mom has been really happy since she’s moved into New Day Nursing Home.

Reply from Amal Raja, Group General Manager at New Day Nursing Home

Thank you so much for your wonderful review and for taking the time to share this! We are so pleased your mum has been so happy and this really is down to the fact that our team care and will do everything they can to make residents feel safe, happy and comfortable in their "home from home". We will also share your feedback about the food with our kitchen staff who work hard to create tasty and fresh meals for the residents! They will be very pleased to see the food is being enjoyed! Thank you once again! Best wishes from all of us at New Day Nursing Home.


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Review from Wendy M (Friend of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our neighbour has recently had to go into care, suffering with dementia. Like so many people going through this terrible disease, he is being cared for at a local care home, New Day Nursing Home. The staff there are excellent and they held a special event to introduce the new manager. There was a raffle
and I won first prize - a chocolate hamper. I re-raffled the hamper to raise money for the home and they were so grateful. We couldn’t ask for better staff to look after him, from all of his family and friends, we all want to say a massive thank you.

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Review from Sarah S (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at New Day Nursing Home for almost 2 years and during this time the staff have treated her with compassion and kindness. They listen and respond attentively to her and as a family member they have always been very friendly and welcoming. The staff keep you informed and encourage family
in their activity days/celebrations - I couldn't be happier with how mom is treated and would highly recommend this home. Thank you so much to all the staff at New Day - you're fantastic!

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Review from Yvonne H (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to New Day Nursing Home over six years ago, you could not ask for a better care home. To all the carers, nurses and staff, to make my mom and me so welcome, always there for my mom and myself.
Thank you New Day Nursing Home.

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Review from James H (Son of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family are so thankful that our mom is in this care home. The care is excellent, she is looked after really well. The management and staff are so warm, caring and welcoming, always having time to ask you if all is ok, do we want a tea or coffee, and how we are. We are so content and happy
in ourselves, we could not ask for a more caring and understanding team.
God bless you all.

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Review from Eve P (Sister of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been here for over five years he is safe and comfortable. The staff are great. They have many social events over the year involving family members Easter, Spring, Summer, Christmas and birthday events. Lovely staff always hardworking. Thanks guys.

Reply from Alison Mold, REGISTERED HOME MANAGER at New Day Nursing Home

Thank you for you lovely, kind words! We really appreciate it. I will pass your kind words onto the all the staff, Thank you again.


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Review from Stuart R (Husband of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife took up residence at New Day in October following a long spell at home with me as her carer, two long stays in two different hospitals, falls, broken bones, serious infections and significantly, advanced dementia all of which had left her immobile, physically unstable and very withdrawn - she
seemed to be very frightened.
New Day is an old Victorian building, which I remember from my youth as a Maternity Home, and it lacks the smoked glass, stainless steel and polished oak facade of the modern-day version, however, what matters - the standard of TLC, kindness, respect, dignity and professional nursing - is of a standard that most care home residents can only dream about.
Within a few weeks, my immobile, physically unstable and withdrawn wife was interacting with staff and other residents, laughing, dancing and singing and obviously enjoying the community spirit of the place.
What a joy to see her like that - thank you New Day for all that you do - Marvellous!

Reply from Ruth Malesa, REGISTERED HOME MANAGER at New Day Nursing Home

Thank you Stuart for your lovely comments about New Day, it is so heart-warming to know that we are making a difference to the lives of the residents we care for. Family are also so important too! I am so happy that you have peace of mind as her husband because we care about you too! Thank you so much again! Alison Mold, Care Home Manager.


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Review from Donna P (Mother of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to anyone. My mother went into New Day Nursing Home about 4 weeks ago and my god, my whole family can see a big change in my mother.
Lovely clean home.
The staff are brilliant they always keep me up to date with everything. The management is great, activities great. I
feel better now my mum is safe and secure.

Reply from Alison Mold, Registered Home Manager at New Day Nursing Home

Thank you so much for your lovely comments, we are so happy that your Mother has settled into New Day Nursing Home. I will certainly pass your comments on to the staff at the home. Thank you again.


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Review from Maureen W (Sister of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at New Day are always willing to help us and always treat residents with respect and dignity. Always update us with all information regarding our brother, especially due to Covid. Alwats welcoming when we go to see him, they always ask if we have any questions and always answer honestly, and if
necessary, will take us into private rooms.

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Review from B W (Sister of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at New Day Nursing Home are very conscientious, they work extremely hard looking after the residents, always respectful of their needs. They treat the residents as family and make them feel happy and safe.

Reply from Jetinder Kaur, Activities Coordinator at New Day Nursing Home

Thank you so much for your review to appreciate our work at New Day.


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Review from J B (Husband of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that it is a most wonderful home, 100%.

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Review from W H (Son of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From mum's first day at New Day Nursing Home to today the 1st March 2022, mum has received top care from all the staff. The overall standard is excellent. Mum has always been treated with dignity by both staff and management. I am informed of every detail of mum's care when I am at home and updated
every week. I really do believe that I could not have placed mum in a better environment, it is so comforting to know that mum is receiving the very best care every day. Thank you.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for New Day Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for New Day Nursing Home is calculated as follows: ( (91 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Day Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Apr 2025

We currently have vacancies for new residents and can offer residential, nursing, dementia care as well as short and long term and end of life care. Please contact us or visit our website for more information.


Awards / Recognitions (0)

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Meet the Team (7)

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Anna Whitehouse

Job Title: Registered Home Manager

Hi. My name is Anna Whitehouse


I have been a Registered General Nurse for over 20 years. I have a BSc Hons in Health Studies, NVQ Level 5 in Leadership and Management and Mentorship in Nursing Practice. I have also completed Lead to Succeed and Rise programme with My Home Life England. After having worked in the NHS in various settings, I started work in the Care Sector in 2012.


At New Day, we have a wonderful team of staff, and I am a firm believer that when you have a happy staff team, the positivity spreads to everyone. We receive lots of positive feedback about how caring and friendly the staff are and that the atmosphere is warm and welcoming. We focus on getting to know your loved ones to ensure we deliver person-centred care with family and friends’ involvement. Regular consultations with the residents with care planning are essential to ensuring high standards of care and making our residents’ stay here as close to home-to- home as possible. It is always so lovely to hear the laughter in the corridors when staff and the people that we support are interacting with one another. There is strong ethos here to treat people how you would like to be treated yourself, encouraging independence, individual choice and preferences.


We are always here to help with any questions or queries you may have. We look forward to welcoming you to our home.


Jetinder

Jetinder Kaur

Job Title: Care Supervisor

Jetinder Kaur, who likes to be known as Ritu, has been part of the team at New Day for over 20 years. Ritu first started here as a Care Assistant has also been a Well-being Coordinator, Nursing Assistant and is now Care Supervisor.


Ritu particularly enjoys caring for those living with Dementia and making each day count. Ritu is passionate about delivering high standards of care, is organised, methodical and has pride in everything that she does.


Catering

Catering Team

Job Title: Head Chef & Chef

Surinder is Head Chef, 20 years service. Surinder enjoys cooking everything fresh daily, real home cooked food, even if it means peeling 50 potatoes every morning! Surinder offers plenty of choices and nothing is too much trouble to cater for.


Hari is our second Chef and been part of the team for 2 years. Hari enjoys creating dishes and new recipes for any special requests.


Lesley

Lesley Hunt

Job Title: Senior Health Care Assistants

Lesley Hunt is one of our Senior Health Care Assistants. In her 20 years here she continues to show compassion and empathy towards those that we support. Lesley leads the team with enthusiasm and a positive attitude to ensure high standards are maintained.


Geethu

Geethu Peter

Job Title: Well-Being Coordinator

Geethu Peter is our Well-Being Coordinator and has been part of the team for 3 years. Geethu enjoys getting to know those that we support, their hobbies and interests. Geethu loves delivering a variety of activities which can include physical, sensory, mentally stimulating and those that build on hand/eye coordination. Some of her time is spent one to one and just having a chat, reminiscing of life experiences.


Toni

Toni Hood

Job Title: Housekeeper

Toni Hood has been with us for over 8 years. Toni is part of the Domestic team and takes pride in keeping the home spotless. Toni enjoys her daily chats with the people that we care for.


Shaheen

Shaheen Kauser

Job Title: Housekeeper

Shaheen Kauser is another long standing team member of over 20 years. Shaheen has worked has a health care assistant but is now part of the domestic team in the laundry. If you want to know anything about infection control, Shaheen is your girl!


Frequently Asked Questions about New Day Nursing Home

What types of Care is New Day Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does New Day Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does New Day Nursing Home have?

There are 25 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at New Day Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is New Day Nursing Home to the centre of Birmingham?

3.7 mile(s) as the crow flies, distance by road may be significantly further.