Review from A W (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience

The staff are friendly.
They give you an update every week on how your relative is.
The home is clean and tidy.
I highly recommend the home to anybody.

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Review from Wendy D (Daughter of Resident) published on 8 August 2021
Submitted via Website • Report

Overall Experience

The staff are all very professional and very supportive of my father as well as my mother. They care for all of my mother's care needs making sure she feels happy and safe at all times. The home is excellent at accommodating visits for our family and keep us informed about our mom. We have had a very

difficult year but all the staff are friendly and go out of their way to support us all. My mother now enjoys our visits which the staff help to make as normal as possible. We all feel supported and would like to thank all the staff for the excellent care they continue to give our mother.

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Review from Maggy N (Sister of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience

This home is the most wonderful home I have been to, having visited a number of them. It is truly a home from home. The staff are wonderful, caring, loving, patient, cheerful, funny, delightful people. The activities coordinator worked so hard and gets Mum off her feet all the time. She is literally

moving all day long.
The building is not glamorous. It is an old victorian building; this is important.
My brother has never lived in a "posh" place. He lived in a small bungalow for 60-years. New Day is a home, warm, welcoming, clean, organised but friendly. I could feel the warm atmosphere from outside - and laughter! And music a buzz.
Staff work hard, they're always smiling. I could not have wanted a better place for my brother. The home was recommended by his social worker. He said, "it's not glamorous, but the care is wonderful". I have been to several other homes - lovely, were facility, efficient but no atmosphere, cold. If that's what people are used to fine, but the building and the ethos need to be appropriate and the staff chose to be empathetic and willing to do anything. I would live at New Day myself. I can't recommend it highly enough.

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Review from Christine T (Wife of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience

My husband went into this wonderful nursing home at the beginning of the first Covid lockdown. Although I wasn't allowed to visit him, the staff made every effort to keep me informed with telephone and video calls. I cannot fault the care and love and respect that my husband is receiving, in spite of

the restrictions that had to be put in place due to Covid-19. He is in good hands.

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Review from Tina P (Daughter-in-law of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience

There are no words to describe how grateful our family are to all the staff here for their outstanding care and compassion they showed to our family. They took care of my mother-in-law impeccably. Showing dignity at all times. They made her feel safe and secure. We never had any worries about leaving

her there. They kept us up to date regularly during lockdown. They treated her like family. We are eternally grateful. Thank you to each and every one of you.

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Review from Helen J (Wife of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience

NURSING AND SOCIAL CARE: The staff at Newday are all amazing - skilled, caring and understanding - all of them. I include cleaners, cooks, maintenance staff, etc. They are wonderfully led by a terrific management team. We (visitors, residents and staff) are one big, loving family. There seems to be

no request too difficult for the staff to accommodate.
It was a relief to find Newday as my husband had suffered (yes, suffered!) previously in two awful homes over a total of 18 months and I suspect they contributed to further decline in his condition. He has excellent behaviour despite his dementia and immobility. He has been in Newday since January 2019 and suffered not one bedsore or infection from careless hygiene, negligence, etc. Any emerging medical complications are discovered promptly and appropriately treated.
Other homes may be more 'glamorous' but it is the care that counts and I am forever grateful and humbled by your wonderful care. THANK YOU ALL at Newday.

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Review from S B (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience

My mother has severe Alzheimer’s/dementia and receives excellent care at Newday. The carers, nurses and support staff are compassionate, committed and professional and the home is clean, bright and welcoming. The staff are also very supportive of our family, as illustrated during the challenging time

of COVID-19 when we have not been able to visit my mother. They have provided regular updates and the opportunity to see her via video calls, which is a huge help.

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Review from Jennie H (Daughter of Resident) published on 29 March 2020
Submitted via Website • Report

Overall Experience

Cannot praise the staff at New Day enough, my dad needed respite care after a long stay in hospital. He arrived in their care bedridden and unable to feed himself, etc. With the care and dedication of the team and my dad's determination, he is now home, back on his feet! It is truly an amazing transformation

and would not have been possible without the love, care and attention for detail this home has. The whole time my dad was in their care, my mum and I could relax knowing everything was being done to move my dad forward, not just physically but mentally too, because they really do care passionately about what they do and the people they are looking after. If you are considering New Day for your loved one, I know for sure my dad would highly recommend them as would I.

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Review from Claire H (Daughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience

As a family, we cannot express our gratitude to the team at Newday highly enough, for the care offered to my father.
From the cleaner and laundry staff to the care assistants and the RGN’s their whole ethos, their core family values and the genuine care and love offered to both residents and their

relatives/friends was humbling.
The end of life care for my father was so kind and dignified with genuine empathy for us as a family, and we will be forever grateful to these wonderful people.
Anyone who has a loved one placed there is indeed most fortunate.

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Review from R M (Friend of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

I have found the care and attention given to the residents; is exceptional. The staff are very caring and are always there to help.

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Review from D G (Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience

I have been treated with dignity by the staff. Cleanliness is excellent. Safety/security and care/support are good. Overall standard good. Value for money excellent. We enjoy exercise, quizzes etc.

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Review from Lau (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience

What attracted me to this care home, way above aesthetics was the interaction I had with service uses when I viewed this home. They were smiling, chatty and had plenty to say about the home, all positive. Everyone was clean, smart and well presented. My soon to be 90-year-old mother is the happiest

and physically comfortable I've seen her. The furniture is well suited to her physical needs, in comparison to the past, she rarely complains of pain. Her bedroom is always clean, fresh and made up. Not once have I encountered unpleasant smells, spills nor mess in this home, in my experience this is rare.

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Review from Jackie P (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience

Staff are committed and caring, knowing each resident/family member.
Approachable and able to provide the next of kin with residents' medical updates.
Plenty of activities with able residents being taken out regularly.
Special occasions always recognised and celebrated.

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Review from Ann T (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

My father has been in Newday Nursing Home for almost five years. He has late-stage dementia.
During his time he has always been very well cared for and looked after. The nurses and carers are very professional and caring.
The home is always very welcoming and exceptionally clean, the food is very

good and the residents always look contented.
I don’t believe my father could have received better care anywhere.

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Review from John B (Partner of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience

It's good and well-run.
Lots going on all the time.
Good staff, helpful staff, clean home and good food.
Everyone is clean, and well looked after.
Is a good company from residents and families.
Lots of entertainment and events.

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Review from Joseph C (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience

Since April this year, my mother has bee a resident of Newday Nursing Home. She has made vast improvement from a 92-year-old who just slept most of the time to a person who is alert, funny, friendly and walking short distances and joining in with the activities. I can only put this down to the constant

loving, warming, caring staff.

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Review from S K (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

Good quality care. Approachable/friendly staff who greet you happily at all times. Available to answer questions or queries. Incidents that occur involving residents are resolved and acted upon immediately. Events for residents carried out throughout the year i.e. Singing/music etc. Arrangements made

to take residents out weather permitting.
Regular family meetings, ideas are listened to. Activities carried out daily for residents well being. Family involved as well. Good communication.

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Review from S B (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience

The care provided is excellent, staff are caring and compassionate, they are responsive to queries/concerns from relatives. Communication with family members is timely and accurate and they strive to involve the family in the care plan at all times. Newday is a well-managed home providing high-level

individual care to the residents.

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Review from Linda B (Daughter of Resident) published on 28 May 2018
Submitted via Postal Card • Report

Overall Experience

Nothing much to say apart from everything is lovely. The people (carers), the cleanliness, everything.

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Review from Theresa B (Sister of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience

Quite a pleasant care home, staff friendly and welcoming.

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New Day Nursing Home

Care Provided by New Day Nursing Home

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Funding & Fees Guide for New Day Nursing Home

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