Review from Robert G (Husband of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience

My wife was admitted to Abbey Rose for an assessment of her care needs. Whilst she was in there, all of the staff were very kind and courteous. They got to know her likes and dislikes, and she was never too much trouble for them. We were even able to take my daughter's dog in to see her, as we always

say that he is her favourite grandchild. The building itself is clean and well-maintained, and the garden is well-tended. Highly recommended for anyone living in North Birmingham.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you for the kind words. I will cascade your thoughtful words to my team. I hope your wife has settled into the new care home.

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Review from C M (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience

Firstly I would like to start with a thank you to all Abbey Rose staff you are all amazing.
You may be reading this to see if the Abbey Rose is the place for your loved one to stay. Well firstly the decor and surroundings are beautiful. All areas are the same not just in reception where you arrive.

My dad particularly likes to have a tinkle on the grand piano now and again which bring back all his old memories which is so beneficial to his well-being.
But let's get onto the main thing, care! All the staff are fantastic. They all genuinely care for Dad (and me as I am also finding it hard to release Dad's care to someone else). No one wants to go into care so it's important that if they do then they are looked after with dignity and kindness which Abbey Rose do so well. They have quickly got to know my dad's likes and dislikes which is very important for Dad's state of mind.
Abbey Rose is an excellent care home and would definitely recommend them to anyone.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you for the kind words. These words will inspire my staff more to provide high-quality and personalised care to our residents and future residents.

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Review from Susan G (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience

Abbey Rose is amazing, I would recommend it to anyone who is looking for a nursing home for their loved ones. We cannot thank them enough for the care they gave my mum. She felt happy and safe and felt they were an extra family. They knew Mum really well and if she had not eaten I could order her fish

and chips if needed. Nothing was too much trouble. When Mum passed away, the support they gave us as a family was unbelievable. All the staff are great from nurses, receptionist, cleaners, chef, the people who organised the activities and the manager. I would 100% recommend Abbey Rose.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you for your kind words. We will continue to provide high-quality and personalised care towards our residents and future residents. I just want to let you know that our staff and residents remember your mum every time they hear Bob Marley's songs.

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Review from Elizabeth N (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

There are no words to express our thanks for the kindness shown to our mother and our family during mom's final days. Professionalism and care from everyone involved. To know mom was always in safe hands throughout Covid and at other times was so reassuring for us as family. All staff are very approachable

and act upon concerns when needed. We will never forget the care, respect and kindness all the staff gave to our mom and the family. Forever grateful!

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you for your kind words. We will continue to provide high-quality and personalised care towards our residents and future residents.

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Review from Faith C (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience

My mother has been with the Care Home since 2019 suffering from dementia. My mother felt at ease and settled in well. The care she received was outstanding and the home looked after her through 2 years of covid. Telephone calls and special rooms were made available so we could see her through the glass

and kept her safe. The nurses are professional, caring and very approachable and so are the carers. In my mom's last days, they fully supported the family and ensured that my mom was pain-free. The support and care that as a family we received was greatly appreciated and we will never forget their kindness and generosity.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you for your kind words. I showed your comment to my staff and they were inspired. They promised to continue their hard work and passion to care.

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Review from Barbara D (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

My mother had been a resident for over 2 years, in that time the carers became her family as covid lockdowns didn't allow visits. The carers have shown so much love, care and compassion, not only to my mother but the family as well. We couldn't have wished for anything more. I wholeheartedly recommend

Abbey Rose, not only for the excellent care but also the reception staff, management, cleaners etc do a wonderful job undertaken with compassion. Well done to a marvellous team there.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you for your kind words. I will cascade your lovely comments to all the staff on Ground floor. I promise, they will continue their compassion and hard work.

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Review from Tracey C (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience

We could not have wished for better care for our mother. The staff are so kind and thoughtful and always have a smile. Mom always looked beautifully cared for and safe which gave us peace of mind.

Reply from Lorraine Shannon, Customer Relationship Manager at Abbey Rose Care Home

Thank you for taking the time to leave a review. We are delighted with your positive feedback and so pleased that you could not wish for better care for your mother.

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Review from H B (Brother of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

This home was selected by social services to relieve pressure within the hospital - we had no opportunity to view it before our sister was moved. That said we have no complaints. The home provides excellent care and the staff are friendly, approachable, and compassionate. A lovely home.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you for your kind words. These words inspire my staff to continue their hard work and compassion.

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Review from Tracey A (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

We decided as a family that we loved the look of Abbey Rose Care Home on given a tour by the care home manager. Lovely, welcoming staff, very clean and lovely rooms for residents. Our Mom has been in there for 5 weeks now and we have to say how brilliant all the staff are with the residents and the

visitors. They go above and beyond to support your family and your loved one. The activity team staff are also amazing and ensure all of our loved ones are included if they can and want to take part in any daily activities that take place at the home. Nothing is too much trouble and they will always answer any queries or questions about your loved ones in their care. It's so lovely and clean on all floors (ground, 1st, 2nd) and you will always see cleaning taking place regularly which is reassuring to see with the covid situation. I would definitely recommend this care home for the care of your loved one and reassurance for all the family too. They also have a beautiful garden/patio area on the grounds.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

My team and I would like to say thank you for your kind words. This compliment will make our morale high and will continue to work hard.

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Review from Jim B (Son of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

An excellent care home that is very well run, clean and tidy, and a very well organised facility. The staff are very friendly, helpful and caring. I am so pleased to have my mum placed in this care home.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you. Your compliment encourages my staff to continue delivering, individualise, and high-quality care.

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Review from Vanessa B (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience

Mum had a month's stay at Abbey Rose Care Home when she came out of hospital. I can't praise all the staff enough from the cleaners to the laundry staff, reception staff, carers and nursing staff. Communication with us as a family was excellent. Mum progressed more than we thought she could. Mum seemed

so settled and happy here, she liked all the staff very much and was always laughing at the little stories the staff shared with us about Mum and her day. Another key point in all the staff seemed happy in their work, professional, informative and caring.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you for your kind words. My team will continue to work harder and provide high-quality care.

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Review from Veronica P (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience

The living environment for residents is second to none. It is always spotless, and throughout the Covid period, I have never once felt my Mother's safety, or indeed my own, jeopardised when visiting. It is clear that the Manager of the home is outstanding, well supported by all staff, and clearly valued.

The home have sufficient resources to do their job well, and these resources are invested in the services. Duty of care, again, is excellent. The staff, from Reception to Nursing/Care personnel are very helpful and considerate, and very easy to contact. As a family, we are confident that our Mother is in a caring environment, treated with respect and her dignity is foremost. We also feel confident that her mental and physical well-being is considerate, and as she has just celebrated her 90th Birthday, we are more than happy that her end days will be spent at Abbey Rose.

Reply from Lawrence Padolina, Home Manager at Abbey Rose Care Home

Thank you Veronica for your kind words, they are much appreciated. You have lifted our spirits in a very challenging time. I will share your thanks with my staff who, I agree, work hard to ensure our family at Abbey Rose are all well-loved and cared for.

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Review from A W (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care with friendly staff.

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Review from Kenneth V (Son of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience

Without a doubt the best care home I have been in to. Staff were unfailingly nice, efficient, and courteous. The treatment my mum received was first class and to be truthful there is not a single thing about the home that I can fault. The building and the room were beautiful and spotlessly clean. They

ensured that all of mom's valuable items were returned to us showing a very high degree of dignity and honesty.

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Review from Brenda H (Sister of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

I am so pleased with the care of my brother they treat him with respect and so much care and also when I go to see him.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you so much for leaving your review, we shall pass your comments to the team. We're so happy to know that you feel reassured and your brother receives the care and respect that he deserves.

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Review from Debbie T (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

My Mother has been in this home for over two years now. My Sister and I have found the home to take care of my mother extremely well both with her medical care and her overall care for her general wellbeing. We cannot fault the care given to her by the carers and members of the team at Abbey Rose Care

Home. We are kept informed of everything, as and when any issues occur with Mum's health the doctor is contacted and we are informed of what the issue is, what is to be done about it, and kept updated as things progress. We were very unhappy with things at her previous residence and this home has given us complete confidence that her care is 100%. Since arrival, she has not had any falls and this had become almost a daily happening and we are therefore very grateful to the home taking great care of her with the various issues she specifically has blindness, is very deaf, diabetic, and with dementia - we thank you for giving us peace of mind.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you so very much for your encouraging words, we truly appreciate you taking the time to share such lovely comments and these will be shared with the team to motivated them to continue doing what they do so well. It is great to know that we have been able to keep your Mum safe and comfortable and that you feel reassured about the standard of care your Mum receives.

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Review from Sally R (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

My experience visiting my mom was very professional, caring - nothing too much trouble.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you very much for your feedback; we are happy to hear that your visit went well and hope to see you again soon.

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Review from Andy H (Grandson of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience

Under the outstanding leadership of the manager, all the staff are professional, personal and passionate about the care and support given to both residents and their families. The approach during Covid has been outstanding in trying to both protect all the residents and staff while at the same time

trying to keep families connected and where possible in contact with their relatives.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you very much for your comments, it is so nice o be appreciated. I will be passing your comments to our team.

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Review from Jane L (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience

During very difficult circumstances, our concerns and queries were dealt with promptly and efficiently. Covid-19 has brought many challenges for families of residents, it has been very difficult not to visit but there is reassurance in the knowledge that Mom is being cared for and kept safe.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your review. We are hoping as we move through the road map to lift the restrictions visits will become easier. Please do not hesitate to contact us if you would like more information regarding visiting or have any questions with any other aspects of your Mom's care.

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Review from Angela W (Relative of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Mom has previously stayed at Abbey Rose on three separate occasions with very positive outcomes but her last respite stay was very different. Mom's dementia had deteriorated, the staff, we feel, were unable to manage her more challenging condition. The safeguarding put in place to monitor her was inadequate

and was able to abscond, but luckily returned safely by a member of the public. It did mean that Abbey Rose had to review procedures, one being, to ensure that other vulnerable residents were relocated within the home to reduce a similar risk. We had been told that they would not accept Mom again and then told this might be reviewed but we're not so sure they can meet her needs. Also, a number of Mom's personal belongings were not returned even after reminders. Have seen comments regarding the handling of Mom being able to abscond have not been complementary and we would agree with what was said. We would not say, do not send your loved one there. We are only putting forward our experience.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your feedback and for taking the time to speak to me (the home manager) on the phone recently regarding your experience last year. While your mother was with us in the past, we too have thoroughly enjoyed her company, our aim is always to put the wellbeing and safety of our residents and staff first, as you mentioned we promptly ensured that corrective action was taken at the time of your mom’s stay. However, if your mom’s needs change, please do not hesitate to contact us and hopefully, we would be able to offer you the respite that you so deservedly need and a safe haven for your mother.

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