Review from Joan B (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

Beautiful care home photos, in my opinion, do not do it justice. It's so lovely along with the staff. The garden room was full of bright sunshine. The reception area is bright and airy with lovely touches to detail. Staff are so accommodating nothing to much trouble in these unreal times. Surrounding

gardens are beautiful - plenty of care spaces - excellent. Well done to everyone. I know my mom's getting well cared for. Thank you.

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Review from Vanessa K (Sister of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

My sister is under care at Abbey Rose - I live in Hampshire and have to deal with a good deal of her affairs remotely, which can be difficult at times, but many many thanks to the wonderful receptionist today, who, without any prompting, helped my sister, who was having a lot of difficulties with her

phone - my sister was going to send the phone back to me by post for me to sort out, so the kind receptionist took ownership of the problem - not only did she use her initiative to phone the network provider, she finally resolved it! Was very impressed by her help and extremely grateful so a big thank you again!

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you so much for leaving your feedback. We know technology can be daunting and yet so helpful especially in these times. We are always delighted to help and we are glad it could all be resolved. I will pass on your comments to our receptionist.

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Review from Lee W (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are always approachable and friendly and they always answer any queries I have in an efficient manner. I am really impressed with how they have handled the coronavirus crisis with their ability to provide the means to visit my mother and take the rapid coronavirus test.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your feedback, we continue to keep updating our practices to comply with the latest government and Public Health England guidance. We hope to be able to enable visits again very soon.

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Review from P B (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience

Was very pleased that the visiting room has now been fitted with a microphone, it made my visit much easier not having to use a phone.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your feedback, we are glad that the new system is making communication easier at these times.

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Review from Pauline D (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience

My mum was one of the first residents of the new facility and was made to feel at home immediately. Her accommodation and surroundings are everything we wished for her. It’s clean, bright and has a very happy feel about it. The relationship between my mum and her carers is lovely to see. She loves them

and they love her. They treat her exactly as we would. She can be a little difficult at times but they seem to know how to get to her better side! She always looks clean and tidy and they see to it that she has regular hairdressing appointments and some kind soul even does her nails! The coronavirus has, of course, changed things but throughout, I have felt that the care and welfare of the residents was put first and in my opinion has been exemplary. The new visiting facilities are sheer genius and enable us all to be safe. A huge thank you to all the staff for the extra mile they’ve gone to keep up morale in these very difficult times. If mom’s happy then so are we!

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you so much for your feedback, it is wonderful to hear that your mum feels so loved at Abbey Rose and that you feel reassured about the care she receives. Your mum has a great personality and her appearance is of great importance to her, it is our pleasure to enable her choices and spending time with her is our joy. As she would say, "Shake it!"

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Review from J H (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience

Dad became a resident of Abbey Rose in June 2020 as this was the best place for his needs. The family were all made to feel very welcome by the friendly staff, and we felt reassured that he was being well looked after in these most difficult of times. We had heard of lots of nice activities that the

home arranges for residents, but unfortunately due to Covid, dad wasn't able to experience these. We would definitely recommend Abbey Rose Care Home to anyone who requires the care.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you very much for your kind comments, we hope that your dad can enjoy all the activities on offer at Abbey Rose very soon.

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Review from Erica W (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

During the COVID time, everyone has been extremely helpful. Using Whatsapp has made it more bearable and with a big birthday, the management did everything they could to make it a happy time.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your lovely review, we are doing the best we can under the exceptional circumstances. We are delighted that your Mum could have her special day with us.

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Review from M W (Son of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

Mother has been treated extremely well and has access to all her requirements. Staff are very helpful and obliging. The entire operation is well run, and nothing is too much trouble for any member of staff. Congratulations on running such an organised home. The family can't thank you enough.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your lovely comments which we will be sharing with our staff. We are honoured to look after such a wonderful lady!

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Review from Helen Q (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience

Mom transferred from a care home to Abbey Rose as she needed nursing care. We could not believe our good fortune when Abbey Rose accepted Mom as a resident. Having waited over 12-months to post this review; I can say that everything which we were told would happen has, a change in the home manager has

not created any difference to the smooth operation of the home from a relatives point of view, lockdown arrived, we have been kept informed throughout, the home has remained COVID free and finally Mom was 90 early in July, we were unable to go in and see her, we delivered our cards and gifts to the reception, the staff sent us a video and pictures of mom on her birthday. Yesterday was my first visit to see mom as restrictions are being lifted, she was her usual self, safe and well cared for. Many thanks to the team at Abbey Rose and, especially, the great team on Daisy Floor. Would certainly recommend Abbey Rose as a good place.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your lovely words that really make a difference, it's a pleasure to share memories with our families.

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Review from L W (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

My dad was moved to this care home in December 2019. The staff made him comfortable and put his mind at ease during this new experience. They treated my dad with care and assisted with all his needs. Sadly my dad passed away on 2nd May 2020. During this time, they treated him with great respect and

kept his dignity at all times. The staff kept me up to date with his conditions several times a day. I can't thank the staff enough.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you very much for your kind words; it was our pleasure to look after your dad, and he is still greatly missed.

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Review from D D (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience

I would like to thank the care home for looking after my mother. It was only for a short time and we were unable to visit my mother because of the Covid-19.
Every time we phoned a member of staff was always kind and helpful. The home let us speak to our mother and video call her. This really helped

us at such a difficult time. Thank you all so much.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your review, it is wonderful that we were able to help you and your mum keep in touch using technology. It will be fantastic to receive visitors again soon once lockdown is over.

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Review from S T (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience

My Mom was only in the care home for a few weeks after a seven-week stay in hospital. The staff were very welcoming when I arrived and very reassuring that they would take good care of my Mom. This they did to a high level. They were caring, compassionate and understanding. Due to the coronavirus, the

family were unable to visit but the staff made video calls so we could see Mom. This reassured us and enabled the family to relax knowing our Mom was being so well looked after. When my Mom was near the end of her life, the staff kept in touch with me and were so thoughtful of our feelings and made this sad event easier to cope with.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you so much for your kind words.
It is comforting that our team were able to help your mom and your family at such a difficult time especially with the isolation measures in place. I shall make sure to share your review with all the team at Abbey Rose.

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Review from Larry J (Son-in-law of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was only there from the 18th to 24th February 2020 and the quality of care was second to none. The staff were lovely and caring, they made my mother-in-law very comfortable and gave her quality of life to the very end. My wife and I cannot fault the care she received. Abbey Rose Care

Home is the best I have visited.
Well done Abbey Rose, keep up the excellent work you do. Thank you from the bottom of our hearts.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you so much for your kind words. We are comforted to know that our care and compassion could make a difference at such difficult times.

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Review from B M (Friend of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience

I have found the whole experience of the care and facilities at Abbey Rose excellent. To see my friend so happy and settled is such a relief. All the staff are very happy, friendly and professional.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your feedback, all the team at Abbey Rose aspire for residents to have better lives and it's great to know that your friend is happy to live here.

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Review from Michael B (Husband of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

The staff and management were the best money could buy. My wife could not have better treatment if I had been a millionaire. When my wife passed away she could not have been in a better place or looked after by better people. They all deserve due recognition. If I need looking after I know where to

come.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you so much for your lovely comments which I shall share with our team. It is really second nature to all our staff to be so caring. We look forward to your continued coffee visits.

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Review from Gary P (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

Mam joined Abbey Rose in July 2019. We found it to be spacious, up to date with lovely decor. Rooms are large and airy with great en-suite facilities and Mam instantly took to the home. We have been to a number of events and found the staff exceptionally helpful, caring and understanding, not just to

Mam but also her family and friends. We find the staff totally professional and caring towards the residents and would not hesitate to recommend Abbey Rose. Excellent quality of care.

Reply from Navjot Hanspal, Executive asistant at Abbey Rose Care Home

Thank you for your kind words, we always thrive to provide the best care for our residents.

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Review from Mike J (Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience

I have been a full-time resident since August 2019 The home is fabulous, extremely clean and comfortable. The nurses and carers can't do enough for you no matter what the time is. All my visitors including professionals say how they are made feel welcome and that is one of the cleanest they have visited.
In

summary, it's a real home from home, in fact, it's like a 5-star hotel.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you for your lovely comments. Going the extra mile comes naturally to our team at Abbey Rose.

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Review from Esther B (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience

Mum came in two months ago for end of life care. We could not have asked for better care - the staff have all been kind, caring and very loving. They have gone above and beyond the call of duty, not only for Mum but Dad and I as well.
Her room was lovely, I only wish she could have appreciated it

more.
The facilities are second to none - the whole home is spotlessly clean. Mum would have approved.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you very much for your kind words. Our team take pride in providing compassionate and loving care to our residents. Your dad is always welcome to come.

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Review from Ashley L (Grandson of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience

My grandad was looked after brilliantly here by the staff and it really was a home from home for him. He was looked after really well, especially by one particular lady there and would really appreciate someone passing on her name and contact details to us so we could thank her properly. I would recommend

this place to other families for sure if needed.

Reply from Eva Recio Dominguez, Home Manager at Abbey Rose Care Home

Thank you very much for your lovely comments. We aim for Abbey Rose to be a home from home to all residents and we are so pleased that your grandad could feel at home here. Please do feel free to contact us directly.

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Review from M D (Husband of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience

The staff are extremely good. The care home is very spacious. It has a calming effect even on me and the people who come to visit my husband. He also expressed how happy he was. Looking forward to bringing him back another time and may God keep the staff faithful as they keep up the good works.

Reply from Sharon Medhurst, Home Manager at Abbey Rose Care Home

Thank you for your lovely feedback, our team pride ourselves in making residents and families feel part of Abbey Rose, even those who are only with us for a short time. We look forward to seeing you again soon.

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Abbey Rose Care Home

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