Review from M S (Friend of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

My friend has such amazing personal care here at Abbey Rose. 1000% improved on the previous home. Shaved, washed properly every day. Everyone is trying to make a difference to his day, encouraging him to try food. My friend had virtually given up on food. You are making a difference. I visit every day

so I can see how clean he is. The home is 100% immaculate.
The presentation of food, impeccable, goes the extra mile. The chef is talented. Keep him.

Reply from Sharon Medhurst, Home Manager at Abbey Rose Care Home

Thank you for your lovely review, we try to care for our residents as if they are part of our family, so it’s great when we hear that we are achieving that. I will pass on your comments to the chef and his tea.

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Review from Peta F (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience

Abbey Rose, Erdington is a wonderful home.
It is totally different to any other care home I have visited - more like a 5-star hotel.
The staff are so friendly and caring. The home has been meticulously planned and feels like a home - not an institution.
Fabulous - well-done team.

Reply from Sharon Medhurst, Home Manager at Abbey Rose Care Home

Thank you for your comments we are very lucky at Abbey Rose to have a wonderful home for our residents to live and our staff to work in, this has enhanced the care that is delivered by our dedicated team.

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Review from Anthea P (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Abbey Rose Home nearly 15 months and her well being is top priority. Every need is met and you are always able to have a chat with any member of staff. A review is always available and you can check her daily record of weight or sleep etc at any time. They have regular visits from

hairdresser, chiropody, optician and dentist. A lovely place for a challenging situation.

Reply from Sharon Medhurst, Home Manager at Abbey Rose Care Home

Thank you for your lovely review, we pride ourselves in providing our residents with high standards of care and sharing details of their time with us with their family and friends.

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Review from Nelam K (Daughter-in-law of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience

When I first visited Abbey Rose I knew that this was the place for our Dad. It is maintained beautifully and provides an extremely comfortable environment for all residents.
Dad was the first Sikh resident at Abbey Rose, with educating the staff they were able to fulfil his cultural needs.
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exceptional caring nature of all the Staff Team, from receptionists to carers, nurses, chefs, cleaners, managers, maintenance and activities coordinator. All of you are Amazing and we will never forget your kindness, you all helped me and our family to be with Dad and Cared for us too.
I can only say what you are doing is an extraordinary excellent job. THANK YOU

Reply from Sharon Medhurst, Home Manager at Abbey Rose Care Home

Thank you for your lovely comments, it was a pleasure to care for your father during his short time with us and he certainly became part of our Abbey Rose family, as did you all. I will share your thank you with all of the staff, best wishes.

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Review from Sue M (Wife of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience

Excellent. The home is bespoke, the staff first class, helpful, attentive, caring, the rooms are hotel 5 star * rating. It feels incredible. I asked my husband do you want to go back to your last care home, he replied 'no way'! The care manager, nurses, carers and activity leader have pulled out the

stops. I'm elated, can't congratulate you enough, delighted. Every aspect seems to have been thought of. Very much approve of the personal pin entrance system. Spacious hallway, staff on reception 100% efficient and friendly, not too over-familiar. Perfect.

Reply from Sharon Medhurst, Home Manager at Abbey Rose Care Home

What a fantastic review, thank you. We pride ourselves in making our residents feel that Abbey Rose is their home and that they and their families are welcome from the start.

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Review from Carol E (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

My father has recently moved to the new Abbey Rose Home in Erdington. What a beautiful home! Well done everyone and the fact that the staff have also moved across is brilliant, so important! Thank you!

Reply from Sharon Medhurst, Home Manager at Abbey Rose Care Home

Thank you for your lovely comments, our staff are key to providing a warm, safe and caring home. I will share your review with them.

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Review from Sandra R (Daughter of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience

Couldn't have wished for a better place for my mom to probably end her days here. They are lovely to her and seem to all love her.

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Review from Caroline M (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience

My father moved to Abbeyrose in Dec 18 due to ill health and losing his mobility. Whilst it is not an easy decision to make placing a parent in care, like many people nowadays who are working full time and have children at school it becomes a necessity.

Two years ago I first visited Abbeyrose and

met with the manager following dads stroke however he was able to continue his independence to some extent so I didn’t need a place for him then, immediately I took to the manager she was warm and caring and I felt comforted that dad would be well cared for when that time came. So I was very pleased when I visited last year she was still there.

Dad has been there three months now and it is a huge weight lifted off my mind to know he is very well looked after. I have met all the staff as I visit regularly, nurses, carers, cook, maintenance, laundry staff are all fantastic.

There’s a really good ethos there, well done all.

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Review from Anthony S (Brother of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience

Abbey Rose Nursing Home is an extremely well organised home, the team work is great.
The care they provided for my sister was excellent, the staff are caring compassionate and loving.
They set themselves a high standard and keep to it.

From my own personal view I was always made welcome I will

miss them all.

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Review from Sandra W (Daughter of Resident) published on 14 July 2017
Submitted via Website • Report

Overall Experience

Over the last eighteen months, I have witnessed kindness and concern from all the staff towards my dad as well as towards us, his relatives and friends. The staff respect dad's privacy and dignity. I never worry about dad all the time like I had to when he lived on his own, as I know if there is a problem

and the staff are concerned they will call me, or my brother. Dad receives excellent individualised care that meets his changing needs.

I guess what I want to say is that nothing is ever too much for the staff even when they are really busy. All of them, the nurses, care assistants, admin staff, laundry man, cleaners, kitchen staff, everyone. Including the managers for running the home well. They all keep smiling and are truly professional.

Many times we are quick to criticise but slow to applaud good work. I applaud the staff and thank them from the bottom of my heart for the hard work they all do. I just wanted you to know that there is good care going on.

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Review from Barbara H (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience

I couldn't have wished for a better place for my mother to spend her last days. Even though she was very ill, the staff and nurses treated her with great care and compassion right to the end. They also managed the final arrangments quickly and with sensitivity, which was such a help at a very difficult

time. My sincere thanks to the nursing staff and management on behalf of all the family.

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Review from Susan G (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience

My mum love being at Abbeyrose Nursing Home, she is so happy and well cared for. The staff have been wonderful. I live in London so I need to know my mum is well looked after 24/7 and she 100% is at Abbeyrose. I can't thank them enough for all they do for her.

Reply from Serena, Manager at Abbey Rose Care Home

Thank you for your kind review. We will continue to try and do our best.

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Review from Robert M (Son of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience

The staff and management at Abbeyrose Nursing Home have been excellent from the first day mam was a resident. All have been very friendly and caring to my mother but equally have taken the time to talk to her relatives when ever we visit. Nothing is too much trouble for them and we think mom is responding

well to the high quality of care she is receiving.

Reply from Serena Williams, Manager at Abbey Rose Care Home

Thanks for your kind review. We try and do our best.

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Abbey Rose Care Home

Care Provided by Abbey Rose Care Home

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Funding & Fees Guide for Abbey Rose Care Home

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