all fees are subject to pre admission assessments
The home follow government guidance for visiting. Meal times are restricted unless you are dinning with your loved one or are assisting your loved one.
Parking available on site free of charge
Cole Valley Nursing Home has a Review Score of 7.8 (7.778) out of 10, based on 1 reviews in the last 2 years. Over all time Cole Valley Nursing Home has 2 reviews.
Review from Maureen M (Wife of Resident) published on 30 April 2024
Submitted via Website •
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Reply from Leigh-Anne Saddler, Manager at Cole Valley Nursing Home
Thank you for your kind words. It is our pleasure to care for your husband.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A T (Son of Resident) published on 2 September 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.8 (7.778) out of 10 for Cole Valley Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Cole Valley Nursing Home is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.111 Points relating to the number of positive Reviews for Cole Valley Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 1 Positive Reviews ÷ 9 = 0.111
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Feb 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Manager
Joined: 2020
Newly appointed to the role of Deputy Manager from a distinguished position as Quality Lead, Toni Tarplee brings a wealth of versatile experience within the care sector.
With over 18 years of dedicated service, Toni has cultivated expertise across multiple positions, demonstrating exceptional proficiency in Dementia care and adeptly supporting created behaviours in individuals living with Dementia. Committed to fostering a culture of Outstanding quality person-centred care, Toni's journey includes holding a diploma at level 4 and currently pursuing further development with a level 5 diploma in leadership and management in health and social care.
Toni's leadership is characterised by dedication, adaptability, and an unwavering commitment to excellence. Beyond her impressive qualifications and experience, Toni is passionately driven to share her wealth of knowledge with the team. Recognising the transformative power of collaboration and education, she strives to empower colleagues by imparting insights and best practices gleaned from her extensive career. With her passion for mentorship and knowledge-sharing, Toni Tarplee is not only a dynamic leader but also a catalyst for growth and success within the team at Cole Valley. We are truly grateful to have her on board in our management team.
Job Title: Home Manager
Joined: 2024
Claire joined Cole Valley in 2024, bringing with her 15 years of experience in the care sector. Since beginning her journey in 2010, she has been dedicated to delivering person-centred care, ensuring that every individual is treated with dignity, respect, and compassion.
Claire believes that everyone deserves to live their best life, and she goes above and beyond to create a warm, supportive environment where residents feel valued and empowered. Whether it’s through meaningful conversations, tailored care, or small gestures that make a big difference, Claire is committed to enhancing well-being every day.
Beyond her dedication to residents, Claire is a team player who thrives on building strong relationships with colleagues. She fosters a positive, collaborative atmosphere, where staff feel appreciated and supported, ensuring the highest standards of care are upheld across the team.
At Cole Valley, we are proud to have passionate professionals like Claire, who make a difference every day.