Review from Roger N (Husband of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

The facilities should be rated first class based on the following criteria. 1, service. 2, empathy. 3, expertise. 4, experience.
I know that my wife is safe and well cared for in all aspects, and all I can say is thank you, thank you, thank you.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for taking the time to leave a review - it is lovely to receive such kind comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

I have visited Edgbaston Beaumont on numerous occasions, and all staff have always been approachable and supportive. The home is a friendly place to be. The home is always kept clean and tidy. I visit on weekends, and the team all work in their roles and collectively, the home is well presented. Residents

are kept well, whether that be smartly dressed or the interaction and rapport between staff and residents.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for your positive comments. I am please you find the home friendly. Our staff are always on hand to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah M (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Beautiful gardens, very amicable.
Furniture - chairs need to be of more varied heights - I am quite tall and struggle to find chairs that I can get out of.
I saw a small service user who was overwhelmed by a soft chair as it was too high and broad for her.
Friendly, enthusiastic and caring staff.

Good food and large care was taken to cater for me as a vegan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B D (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience

As a resident, I highly recommend this replaced, friendly nursing/care home for anyone wishing to find security and support in their later years. Beaumont provides a warm "homely" atmosphere when everyone is cared for equally, even though their capacity to remain independent becomes less mobile. Five-star

means are served by professional chefs in this stylish restaurant, overlooking well-maintained gardens.
Devoted managers and staff provide high standards of daily cleanliness for the well-being of residents. Other facilities include a hairdressing salon and spa bath.
Everyday programme of activities and entertainment is a popular feature such as - regular musicians, singers or themed events. Further interests include art and crafts, keep fit sessions, film shows, one-to-one talks with carers, and many other fun days chosen by happy residents.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for your lovely review, and it's pleasing to know you are happy with us. We strive to ensure all residents are not only looked after but that they lead a full and enriched life here at Edgbaston.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Respite Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience

I came to Beaumont for respite following an operation. Found staff extremely kind, all working above and beyond the call of duty. The nursing staff are compassionate and efficient, and I found them reassuring when I had worries/concerns. Nothing was too much trouble for any of the staff at Beaumont;

the nurses, carers, cleaners, management and reception were always willing to help. Overall, a comfortable and well-run establishment. Thank you so much.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you so much for your lovely review. It was a pleasure to have you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D N (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

Pleasant environment. Relaxing and friendly. Excellent care staff and willing to perform any task.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for your lovely review - it was lovely to have met you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Friend of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

I rate the Beaumont most highly. My cousin was here for years and two other friends were very happy here. It was a pleasure always to be greeted so kind and with a happy smile.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for your lovely review. It's lovely that your friends were happy here with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Wife of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident in Beaumont for several years, and I can honestly say that the atmosphere here is better than it has ever been. The new manager exudes an air of calm and this has a good effect on the whole home. The staff are very caring and always keep me well informed. We feel part

of the Beaumont family and consider ourselves friends of all nurses, carers, cleaners, kitchen staff and last but not least the entertainment team.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you so much for your lovely review. I am so pleased you are happy with the service we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna L (Granddaughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience

The effort to create a special occasion for a special birthday has been exceptional. From the catering, decorations and answering our needs, we couldn't have made it more special. We appreciate all your hard work to make it a special and Covid safe event.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for your lovely comments and that we made a very special day so special for all involved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine W (Friend of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

On visiting today, I was greeted by a member of staff who guided me through Covid procedures, which I followed. A senior member of staff then came and showed us to a beautiful lounge, offered us refreshments and went to fetch my friend; it was a very warm and relaxed visit. The areas I saw were immaculate,

the lunch menu was displayed, the dining room looked very inviting. When it was time to leave, a member of staff came to chat to my friend to avoid any upset, and she chatted and walked him happily to the dining room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Friend of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience

Very welcoming. All staff have always been pleasant and helpful. The manager (who was the administrator) is everlastingly patient and cheerful when I contact her.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for taking the time to leave a review for Edgbaston Beaumont. I will pass your lovely comment to our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Wife of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience

This is the 2nd time my husband has gone into respite care. The place is so calm, clean and very welcoming. All the staff are very caring and very good at communicating with me. There are lots of things for the residents to do (if they want to). They are all very helpful when you contact the home and

will always deal with any questions you have. This leadership comes from the top.

Reply from Sarah Billingsley, General Manager at Barchester Edgbaston Beaumont Care Home

Thank you for choosing Edgbaston Beaumont, we really do appreciate you taking the time to write this review for us. I will pass your feedback on to all the team, it will mean so much to them to hear your positive comments. We hope to be able to care for your husband again in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Son-in-law of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

Beaumont is a lovely, comfortable care home where the excellent staff go out of their way to ensure the residents are happy and fulfilled. The food is excellent and the activities are provided for the residents are a real tonic. Since moving in our mom has gone from strength to strength and her physical

and mental wellbeing have improved no end. Highly recommended.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for your lovely review of our home. I am pleased mom is settled and enjoying life at the Beaumont.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience

Mom has improved in leaps and bounds since she came to Edgbaston Beaumont. She is now settled in very well thanks to the caring nature of all the staff. They are friendly and approachable and treat mom with dignity.
The home is very clean and welcoming with a nice serene atmosphere. The rooms are clean,

cosy and functional. There's a good programme of activities for all to be involved and be stimulated. I love the fact that there are many events to celebrate there e.g. Burns night and even Chocolate Day!
There's a good range of top quality food. Mom mentioned she loves the chef as they go out of their way to ask her what she would like.
All enquiries and personal issues are always dealt with promptly and with sensitivity and Courtesy.
I also receive regular updates on Mom's welfare and activities which helps to put my mind at rest. I whole heartedly recommend Edgbaston Beaumont 10/10 on all counts! Excellent!

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for your lovely review of our home. I am pleased mom is settled and enjoying life at the Beaumont.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience

Generally very happy with Beaumont. Worried at the offset about the ratio of staff to residents and spoke to the manager about it. I pressed the orange button on the neck pendant on several occasions and no one came. I had to go and find someone which my mum wouldn't have been able to do. As time went

on and we got to know the staff we felt happier. On the day mum died the staff were so compassionate, respectful and helpful and we will remember this.

Reply from Rebecca Long, Regional Support manager at Barchester Edgbaston Beaumont Care Home

Thank you for your feedback, we are so sorry for your loss. We are happy you felt supported especially on the day your Mum passed away. We looked in to the pendant incident and have now resolved this, we completely appreciate our residents need reassurance and support as quickly as possible when they require assistance. Our thoughts and wishes are with you and your family at this time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert G (Son of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience

My 96-year-old father went initially for respite and then decided to stay. Both respite and his subsequent stay was a very positive experience and this was entirely due to the attitude and kindness of the care professionals in Beaumont House. In difficult times their attitude and ability to still make

the home welcoming should be applauded.

Reply from Rebecca Long, Senior General Manager at Barchester Edgbaston Beaumont Care Home

Thank you so much for taking the time to write this very lovely review of our home and team. It is heart-warming to hear about your father's positive experience, the team will be thrilled to receive this feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Farah M (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience

My mother-in-law has moved into Beaumont Edgbaston, she has been there for 3 weeks and I could not have asked for better care for her.
She is really well looked after and the staff go out of their way to be helpful and take pride in the work that they do, an ever-ready smile for us when we visit, they

have treated my mum with dignity and nothing is too much trouble. Mum has really enjoyed the food that is cooked fresh from scratch daily.
The activities coordinator has tried to engage mum in activities, she has taken the trouble to make sure mum is partaking in something she enjoys, there is so much choice of activities to pick from.
The home has an atmosphere of a well-run establishment, it is clean and extremely friendly they keep us well informed of any changes in mums care.

Reply from Carolyn Clegg, General Manager at Barchester Edgbaston Beaumont Care Home

What a wonderful review, thank you so much for taking the time to give us your thoughts on our home it really is appreciated. Quality care is so important but also, you are right, nutritious and fresh meals that are home-cooked and not processed plus activities to support their well-being are imperative. Thank you again and hope to see you soon for your visits. I will pass your feedback to all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E L (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience

Barchester Edgbaston Beaumont is a lovely, clean, warm and friendly care home with very friendly and supportive staff. It is more like a bijou hotel! My mum came here in November 2020 with numerous health issues after being in hospital for nearly 6 weeks. She was a challenging resident initially, but

now is a changed person and much happier, enjoying her lunchtime visits to the restaurant with delicious food on the menu! It has been extremely difficult for everyone during these Covid times but the staff have excelled in every way and will always take time to answer any concerns I might have - nothing is too much trouble for them, even when they are busy. The safe visitors' room has been fantastic for visits to see my mum, you even forget the glass partition is there. I have complete reassurance that my mum is safe and well cared for. I would definitely recommend the Edgbaston Beaumont to friends and family.

Reply from Carolyn Clegg, General Manager at Barchester Edgbaston Beaumont Care Home

What truly wonderful feedback thank you so much for taking the time to send this. Settling into a new home needs support and some residents take a little more time than others, we are so pleased your Mum is happy and settled now. You are always welcome to come and use our visiting room and it is lovely that you have peace of mind your Mum is safe and well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience

Barchester Edgbaston Beaumont looked after our mum when she required nursing/palliative care. As soon as my sister and I walked in we knew it was the right place for our mum. The staff took the time to get to know mum and looked after her every need. The nurses and carers looked after her with empathy,

dignity, and tenderness. We cannot speak highly enough of the care from the whole team which was second to none. Nothing was too much trouble. They continued to work brilliantly even within the strict covid regulations. As well as the incredible care they gave to Mum at end of life, they supported my sister and myself and continue to do so.

Reply from Carolyn Clegg, General Manager at Barchester Edgbaston Beaumont Care Home

Thank you so much for this special feedback which you have given at a difficult time for you and your family. We are honoured you chose us to care for your Mum for her end of life support. Thank you again for your kind words it will mean so much to the team to read this review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience

When I came here 3 years ago it was very pleasant. Gradually everything has got worse, largely due to the pandemic. The staff are nice and caring and trying to cope with lack of funds and short staffing levels. The carer for the bungalows had to leave and work elsewhere as she was not able to have enough

hours to earn enough to live on, sadly missed, she was wonderful.

Reply from Carrie Jahn, Customer Relationship Manager at Barchester Edgbaston Beaumont Care Home

It is lovely to read that you feel you are treated with dignity by our caring team members. The carer you praised still works for the Barchester group but decided to move to a sister home, it is always sad when a carer leaves that you have grown a bond with. I am confident the new carers will build up a strong relationship with you too. As you reside in one of our Assisted Living bungalows in our grounds our General Manager will come and chat to you to see how we can best meet your needs and ensure you are happy and feel supported.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Barchester Edgbaston Beaumont Care Home

Care Provided by Barchester Edgbaston Beaumont Care Home

Good to Know

Funding & Fees Guide for Barchester Edgbaston Beaumont Care Home

Facilities