St Giles Care Home - Avery Healthcare

122 Tile Cross Road, Birmingham B33 0LT
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9.6 82 Reviews
  • St Giles Care Home - Avery Healthcare, Birmingham
Avery’s St Giles Care Home is a modern, purpose-built nursing home in Tile Cross, to the east of Birmingham. Welcoming couples and companions who aim to continue their care journey together, the home provides residential, nursing, respite and dementia care services.

Comprising two floors dedicated to round-the-clock nursing care and support and an additional floor for residential care, St Giles Care Home in Birmingham ensures compassionate assisted living. The highly trained staff prioritise getting to know each resident individually delivering professional and suitable care.

With a focus on respecting residents' dignity and independence, their attentive staff create a safe and supportive environment. They strive to facilitate a quick settling-in process by recognising the emotional stress associated with moving into a residential home. The friendly and welcoming atmosphere provides families peace of mind, knowing their loved ones are in secure hands at their Tile Cross care home.

St. Giles nursing home features various spaces for residents to gather and enjoy each other’s company. Bright and airy lounges offer opportunities for socialising with fellow residents or visiting family, while quiet spots cater to peaceful activities. The home has amenities like a cinema room, hair salon, library, and more. Regular updates on their activities can be found on their frequently updated Facebook page.

All bedrooms boast en-suite showers and flat-screen TVs, providing ample space for residents to personalise their belongings and mementoes, creating an authentic home-from-home ambience. The central garden courtyard, a popular outdoor space in summer, enhances the overall appeal of St Giles Care Home.

For a friendly discussion and answers to inquiries about life at this exceptional Tile Cross care home, feel free to contact their Home Manager.

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Care Provided by St Giles Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruth Orton (Manager)
  • Admission Criteria
    • Residents old aged requiring nursing care
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for St Giles Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,100
  • (these prices are only a guideline, please contact St Giles Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Giles Care Home - Avery Healthcare Reviews (82)

Total of 82, showing 1-20
9.6

St Giles Care Home - Avery Healthcare has a Review Score of 9.6 (9.608) out of 10, based on 19 reviews in the last 2 years. Over all time St Giles Care Home - Avery Healthcare has 82 reviews.

Overall Experience

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  • 8

Date Published

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Review from D D (Wife of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing going the extra mile, they really do care for the residents. The lower floor with fewer Dementia residents has a lot more daily activity. Unfortunately the upper floor, mainly Dementia residents spend most time sat in front of the television, shouting out of boredom. Dementia patients
need daily activities, stimulation, comfort, kind reassurance. They don't like being alone, there's need for 1 staff member in daily attendance.
The food is in great need of improvement, so much waste, tasteless dry and rarely fresh greens. I have asked on numerous occasions for gravy or sauce, this falls on deaf ears. Carrots and potatoes hard (most of the residents have very few teeth). Mashed cheese and potatoes, surely an easy option. I requested again numerous times for custard with bananas or any fruit that can be mashed, again no.
The rooms have little space for special equipment, ie. sling and tilt chairs. Excellent care home but lacking in the Dementia department.

Reply from Ruth Orton, Home Manager at St Giles Care Home - Avery Healthcare

Thank you for your review. At Avery Healthcare, we take all feedback seriously, and we acknowledge your concerns. We would like to invite you to a meeting at St Giles to discuss your feedback with the management team, the new head chef and the well-being team so that we can reach a resolution.


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Review from W Y (Friend of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Didn't know what to expect as I had heard so many bad things about care homes, to say I was surprised was an understatement. First thing I noticed was the pleasant smell as I entered, the lady on reception was welcoming and friendly and all staff I met throughout my visit were so polite and helpful
and nothing was to much trouble for them. The home is bright and clean, bedrooms are standard but again clean. Resident were sat chatting and all looked happy and content.
My friend tells me how good the staff are and how well they care for her, I'm so happy she feels safe and happy here.
St Giles Care Home has changed my view on care homes. You have a great team. I appreciate everything you do.

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Review from Trish C (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very pleasant place with excellent facilities and very caring staff who go out of their way to make the residents lives happy and make sure that they are comfortable and content. The overall feeling is that St Giles Care Home is a lovely place for my mum to be living.

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Review from S L (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently after a very difficult decision, we moved our mother into a care home and we couldn't be happier with the smooth transition and welcome mom has received from St Giles. The home is lovely and clean and very well presented. Everyone is so welcoming and nothing is too much trouble. The care she
receives is very attentive, dignified, and friendly. Already they have noted Mom's needs and are acting accordingly to make her as happy, stimulated, and in the best environment for her. The care home has made such a stressful decision for the family effortless. I really love visiting and being part of her new little family.

Reply from Ruth Orton, Home Manager at St Giles Care Home - Avery Healthcare

Thank you for your review, we appreciate your kind words.


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Review from T K (Brother of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has progressed healthwise and socially since being in the care of St Giles. The staff are all so pleasant and professional where it seems nothing is too much trouble. Their care has eased the worry and concern of my sister's family for which we are all so grateful.

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Review from Paul S (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say my grateful thanks to everyone at St Giles for the care of my mother, she always has a smile on her face when you come into her room and enjoys the banter. It's home from home to Mum so thanks again.

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Review from Wendy F (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, just like a hotel/home from home, the best food and the best care.

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Review from Judith D (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially came for respite but was so well looked after, respected and cared for accepted a long-term placement. Her mobility is very poor and wouldn't have been safe to return home. The food is excellent. My mum loves all the staff and even remembers some of their names! Nothing is too much
trouble for the staff including management for both my mum and the family. I am secure in her care and feel so relieved to have found a suitable place. It is her home now. Thank you.

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Review from M C (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any issues are raised and dealt with quickly and efficiently. Relatives messages very beneficial - well being team have excellent recently with more and varied activities, especially yoga and fitness.
All staff are caring, always polite and pleasant. Mom is happy and that is all I ask for! Thank you.

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Review from Angela L (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a resident for a month, during this time we can not fault anything, more than happy with the care he is receiving. The home is immaculate. All the staff we have met, regardless of their positions within the home, are friendly, helpful, and polite. Always greeted with a hello/morning
and a smile. What more could anyone wish for?

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Review from S J (Relative of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are absolutely amazing, they all work hard and are very respectful, caring, loving, they always make me feel welcome and always want to help. They all deserve pay raises, they're all just amazing at what they do. (Save me a room).

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Review from G P (Cousin of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with how my relative has settled in.
Thank you.

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Review from Cheryl C (Daughter of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad loves being there. We find the staff very pleasant and accommodating.
The only bug bear is the loss of clothing and blankets which are all labelled. Sometimes he's left very late for his lunch due to him only wanting sandwiches.

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Review from B C (Granddaughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home. The staff and whole team are amazing and supportive, always showing care and compassion to residents and visitors alike. They are incredibly welcoming and the home is always clean and well presented. The home has no odour or mess, unlike other homes I've visited. An incredibly
lovely place!

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Review from Annette B (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking after my Mother for a few years I found it becoming very difficult, she refused any treatment and help from carers and nurses. I would wake with a dread of what the day would bring. The first day in St Giles I felt like a weight had been lifted off my shoulders. The nurses and carers were
wonderful, like a home from home, so pleasant and caring. A big thank you to all staff at St Giles.

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Review from Finulla H (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came here from another care home after becoming very ill with dementia and cancer. He was assessed and has been catered for by the nursing and care staff.
We cannot fault them! Every single member of the team has been truly wonderful. They just care. They smile at patients and visitors in equal
measure. One member of staff runs a very tight ship. You can feel the organisation is led with warmth and tenderness.
Every day we visit Dad, his wife, although not a resident, visits regularly, and they make her so welcome. This is so helpful, thoughtful and perfectly human. My faith in humanity has been restored. It is a difficult job - no two patients are the same; however, when you see how easily the staff move from one patient to the next, you are filled with respect and awe.
The lady in well-being stretches out her arms to all; she will know if you're feeling down and do her best to pick you back up. She's so kind to the patients. All the staff are professional with patience and diligence.

Reply from Faye gailey, Manager at St Giles Care Home - Avery Healthcare

Thank you very much for your review - it is greatly appreciated, and the team love what they do.


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Review from Victor B (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very satisfied.

Reply from , Manager at St Giles Care Home - Avery Healthcare

Thank you for your kind review. We appreciate the comments.


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Review from Margaret J (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are nice, always helpful.
The food could be much better.
St Giles is a little understaffed.

Reply from Faye Gailey, Home Manager at St Giles Care Home - Avery Healthcare

Thank you for your review of St Giles Nursing Home. Thank you for your kind words in relation to the care staff and their approach to their care delivery. We take much pride in this. In regards to the meals, we are constantly striving to improve the menu and service provided within St Giles, and the management team welcome suggestions for improvements to this service. We are also under the recruitment process to fill available positions within St Giles. Staff levels are reviewed on a daily basis, and the safety and care of our residents is paramount.


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Review from Lynette Q (Friend of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff - friendly.
The cleaning is not great.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. Your feedback is invaluable to us and our staff team. Your comments regarding the cleaning have been noted and passed on to the home manager. Best wishes.


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Review from Lorraine M (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Giles offers the best care. I love the professional yet friendly staff and how they manage to provide such a family, friendly environment. I always feel as though I'm visiting Mom at a friend's house, not a care home, and that is 100% due to the staff, whether they are admin, carers or nurses - each
and every one of them are amazing.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Thank you for your kind words. Best wishes.


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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for St Giles Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for St Giles Care Home - Avery Healthcare is calculated as follows: ( (159 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 222 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Giles Care Home - Avery Healthcare is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Frequently Asked Questions about St Giles Care Home - Avery Healthcare

What types of Care is St Giles Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Giles Care Home - Avery Healthcare provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does St Giles Care Home - Avery Healthcare have?

There are 62 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at St Giles Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is St Giles Care Home - Avery Healthcare to the centre of Birmingham?

5.8 mile(s) as the crow flies, distance by road may be significantly further.