Review from H R (Friend of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

I came here to visit a friend. It was friendly and welcoming with a nice seasonal feel and Christmas refreshments.

Reply from Ryan Farrelly, Marketing Assistant at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home. We highly encourage our residents to invite friends and loved ones for a visit. You are welcome back anytime and look forward to seeing you on your next visit. Best Wishes.

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Review from Andrew M (Son of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience

Very good care - that's all that matters, in my opinion.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes, Rachel.

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Review from Jane S (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience

Dad was admitted to St Giles to spend his final months of life. All staff that had contact with Dad were caring, compassionate and truly amazing people who clearly love the work they do. Communication from management could and should be better; at times, it did feel like the family were left out in

the cold.

Reply from Anna-Marie Hale, Deputy Manager at St Giles Care Home - Avery Healthcare

Firstly, can I say how sorry we are at St Giles for the loss of your beloved dad. We apologise that you felt the management team were not supportive enough; we shall certainly endeavour to improve moving forward. We would like to thank you for your comments regarding the care staff; they will be pleased to hear that you were happy with the care they provided. Again, as part of the management team, I apologise profusely that you did not feel supported, but thank you for highlighting an area that can absolutely be worked on. Please accept my best wishes for the future.

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Review from Peter W (Son of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience

We are delighted with the overall experience of our regular visit to my mother. The rooms are good in size.
We know my mother is very restricted in movement; however, perhaps she could be encouraged more to leave her room and enjoys the lounge, library and dining room.

Reply from Anna-Marie Hale, Deputy Manager at St Giles Care Home - Avery Healthcare

Thank you so much for the review of St Giles Care Home, and just to make things even better, your lovely mother did use our dining room experience today and had her lunch with fellow residents. I must say it was nice to see her sitting at the dining table and having lunch in company. Your mother did, however, let us know how exhausted she was afterwards and was very glad to get back to her room for some rest. St Giles staff are working very hard to encourage her to come out and get involved in activities as well as experience other rooms within our home. Again, thank you for your kind words and please do not hesitate to contact myself should you have any other concerns or ideas. Best wishes.

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Review from J L (Friend of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

Friendly and helpful staff - very caring.
Feeling that staff are stretched and are not able to give residents the 100% service that they would like to provide.
Communication with the home could be better. Difficult to get any kind of information. Not transparent.

Reply from Anna-Marie Hale, Deputy Manager at St Giles Care Home - Avery Healthcare

Firstly, thank you so much for taking the time to leave a review; it is very much appreciated. We absolutely take on board what you are saying and would like you to know that we are always striving toward gaining more care staff of a high standard to meet all our resident's needs. Regarding communications, I would be more than happy to sit with you and discuss this further should you wish to do so and hopefully allay any future concerns. Again, thank you for your feedback, and I very much look forward to chatting with you soon. Best wishes.

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Review from J O (Next of Kin) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience

I have found that the care home is very satisfactory for the needs of the residents.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care. Best wishes.

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Review from Anna L (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

As a long-term resident, my father received very good care at this home, and the staff didn't just care for him but for my elderly mother too, who visited over many years. I know that the staff really knew my father well and understood his needs. Senior care staff are highly skilled and knowledgable

about their resident's medical and emotional needs. I can only thank all staff, carers, cleaners and activity leaders for their love and kindness to my father.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. We are pleased to hear how satisfied you are with the exceptional level of care that your father has received by our dedicated staff team. Your kind words about our community are truly invaluable to us. I will be sure to pass them onto the rest of the staff team. Best wishes, Rachel.

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Review from Moira B (Friend of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience

In my experince, everyone working at St Giles is very friendly and helpful. Nothing is too much trouble.
All residents seem to be treated with great care.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your kind words about our community are truly invaluable to us. Best wishes, Rachel.

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Review from Jennifer J (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience

Since my mother came, she has improved her quality of life and definitely has more enthusiasm for daily activities. The staff are very friendly and welcoming; they always try to help with any request.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. We would like to thank you for your kind words regarding the care your mother has received since being a member of our loving care community. It gives us great pleasure to hear that her quality of life has improved and she is enjoying joining in with the daily activities organised by our talented well-being team. Best wishes, Rachel.

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Review from Diane E (Daughter of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience

My mother has been in St Giles since May. Unfortunately, she has dementia, and it's very hard leaving her. I am so grateful for the lovely care she receives from the nurse on the 2nd floor; she really does give me peace of mind knowing my mother is in good hands when she is on.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. We would like to thank you for your kind words regarding the care your mother has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to care for your mother giving you and your family the peace of mind you deserve. Best wishes.

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Review from C W (Sister of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience

Our sister was 90 in July, and none of the family could visit, so the manager of St Giles did a fantastic surprise for her with a great cake, balloons and a lovely tea. We thought it was wonderful that they took all that trouble to make her day special. We, as a family, cannot praise the care that they

are giving enough. Thank you all.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. We are delighted to hear that your sister's 90th birthday was a success, despite the fact that you were unable to visit. It was a true pleasure to celebrate her special day with her in the loving care community that we create. Best wishes.

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Review from Katy H (Niece of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

My aunt was sent to St Giles from the hospital in April 2020 having suffered a stroke at home in March 2020. Obviously, very strict Covid restrictions were in place at the time of her admittance. The staff did their best under the circumstances to engage with us and to give my aunt all the support she

needed. Now with the restrictions fully lifted, we are able to visit and communicate with my aunt, and the staff and my aunt is able to get involved in all the activities and events run in the home. My aunt has gone from strength to strength, and it has given her a new lease of life.

Reply from Ryan Farrelly, Marketing Assistant at St Giles Care Home - Avery Healthcare

Thank you for reviewing St Giles Care Home in Birmingham. It is a true pleasure to care for your aunt and to have her as part of our loving care community. The Covid pandemic was a very difficult time for us all, but our highly trained staff team continued to provide an exceptional level of care whilst creating a fun and safe environment for residents. We are delighted to now invite you into the home for more regular visits and look forward to seeing you next time. Best Wishes.

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Review from Kim D (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience

My mom was a resident of St Giles from June 2020 until March 2022 when we sadly lost her. We had an incredibly difficult journey at times because of Covid and the enforced restrictions on visiting. But during this journey, the whole team looked after Mom as if she was their own - stepping in for us

and giving her all the love and attention she so deserved when we couldn’t. Thanks to the well-being team who helped Mom keep in touch with all of her family, she never forgot who we were and always knew she was still a very big part of our lives, even though we couldn’t visit her.
Since the management change in December, this home has gone from strength to strength. She is always happy to speak to you about any issues you may have and acts promptly if needed. When Mom was approaching her final days, she treated Mom, and us, with such compassion and dignity, as did all the team, and we will never forget this. It made a very painful time slightly more bearable.

Reply from Faye Gailey, Home Manager at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home in Birmingham. We really appreciate your kind words. I know I speak for myself and the rest of the team, when I say how much we loved and cared for your mom during her time here, she is very much missed. We are always here for yourself and your family. Best wishes.

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Review from Amanda O (Granddaughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

The staff cared for my grandmother, and she was happy in their care. She told me the staff were very kind to her. She was always well looked after, clean and tidy. My grandmother and our family were treated with dignity and respect in her final days. My grandmother had her 100th birthday during the

pandemic, the staff were amazing, testing us all and allowing us to see her outside to celebrate with her while keeping her and other residents safe. I must stress they did not allow us on the premises to keep all residents safe but still allowed us to celebrate her amazing milestone with a tea party.

Reply from Faye Gailey, Home Manager at St Giles Care Home - Avery Healthcare

St Giles would like to offer our sincerest condolences to you and your family on the loss of a well-loved resident within St Giles. Thank you so much for your kind words and for sharing your positive experience you received with us, especially during the height of the pandemic. Best wishes.

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Review from Jan M (Daughter-in-law of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

We did not have a good experience and have moved Mum to another home. We found communication lacking and attention to issues like looking after clothing and making sure Mum was wearing her own clothes and that her clothing was clean we’re not adhered to. We weren’t able to personalise her room due to

Covid but sent pictures in which we’re not put up for her.

Reply from Faye Gailey, Home Manager at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home. I would like to apologise that the level of communication from St Giles was not up to our usual standard. I shall take this on board to ensure that family members receive a better level of communication moving forward. We are sorry that due to Covid restrictions, the normal process of family personalisation of rooms could not be adhered to. I would like to wish your loved one all the best for the future.

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Review from David B (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

My referral to come from the hospital was for physiotherapy rehabilitation. With this objective doing focus, I came away feeling satisfied this was achieved. Also, the domestic care aspects were totally satisfactory.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home. It was a pleasure to care for you here at St Giles on your respite stay. Our staff team do a fantastic job at creating a warm and welcoming environment for all residents. We are glad that you enjoyed your time here. Best wishes.

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Review from Jenifer W (Granddaughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

Great experience.
Very pleasant.
Very clean and lovely staff.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home. We are delighted to hear how satisfied you are with our home, and the excellent work our staff carry out daily to deliver an exceptional standard of care to all our residents. Best wishes.

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Review from Robert F (Husband of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience

My wife had some respite on the ground floor at St Giles. She had bad feet and could not walk and the nurses made them better I could not believe the difference. They always put her on the phone to me. Such a nice thing to know your wife is safe and getting better.
The staff are so kind she said. We

just could not visit that was the sad thing.
Big thanks to St Giles and the one in charge was really caring my wife said bless you all.

Reply from Ryan Farrelly, Marketing Assistant at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home. It was a true pleasure to have your wife stay with us for her respite stay. Our nurses and entire staff team go above and beyond daily to ensure each resident enjoys a comfortable and welcoming time with us. We are delighted to hear that our exceptional level of care gave both you and your wife the peace of mind you deserve, and you are both always welcome here anytime. Best Wishes.

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Review from Joy W (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience

Mum became a resident at St Giles following a spell of respite. The staff were supportive and friendly. The wellbeing team provided a good range of activities, including crafts, bingo and special events such as VE Day. Staff kept me updated about mum’s health and any issues. Mum loved her own room,

which we were able to personalise. She had her TV/music, colouring, and her cuddles around her. Her room was kept clean and tidy, clothes and named (if you pay for the service). Always a good choice of food depending on the resident’s needs, including soft foods or build-up drinks if required. Before Covid a hairdresser and chiropodist would visit weekly and GP as and when required. Sadly Mum passed away on the 4th of April 21. I was grateful to the care staff that they were with her at the end, and she was not alone. They notified me straight away and kept me updated. Thank you to the manager and all the staff team for the continuing support and care of Mum whilst with them.

Reply from Debbie Rowley, Home Manager at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home. Thank you for your kind words about our home. Your mother was very much a member of our St Giles family, and we all loved your input and acts of kindness towards the residents and staff. Please, when you are able to pop in for a coffee and catch up with the team and residents who all miss you tremendously. Best Wishes.

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Review from Pauline G (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

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My mum came for some rehab, and I was so worried as she had lost weight in the hospital. She stayed on the ground floor, and the staff were so brilliant. Phones were busy, and it can be frustrating, but they did their best. Mum loved the food and put a bit of weight on.
Mum said the nurses were so

sweet and caring.
I really had to post a review to say how grateful we are.
Some of her laundries were lost, but who cares when our mom is home and smiling again!
Thank you from the bottom of our hearts.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home and for your kind words. Our highly trained staff team always ensure to go over and above the standards to ensure all our residents are made to feel welcome/at home in the loving community that we create. It was a true pleasure to have your mother stay with us. Best wishes.

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St Giles Care Home - Avery Healthcare

Care Provided by St Giles Care Home - Avery Healthcare

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Funding & Fees Guide for St Giles Care Home - Avery Healthcare

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