Review from Helen D (Power of Attorney of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience

I myself being the POA for a friend made the decision for a friend to be admitted to St Giles from the Hospital. This being as her home was not suitable to go back to. The hospital had called and wanted her discharged.
Due to Covid, no visits were made to the hospital. Admission to the hospital the

10th of October. Admission to St Giles 11th of November. St Giles picked due to good reviews on the website and being near for visits. The only contact was through phone until the 20th of December. I did speak to my friend through speakerphone which depended on what member of staff answered on the care home phone. I had supplied a mobile phone but often it was not charged. I did not see my friend till 20th December and was devastated to see how she was as the last time I saw her was 10th October prior to admission to the hospital. The staff at St Giles said they only knew her as she was on admission.

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Review from Marjorie R (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience

What a lovely place.
My mom was admitted for respite and rehab post-surgery.
The physio team are so brilliant and gave her the confidence to progress.
The nurses and care staff are so lovely and always tried to do their best given the awful Covid crisis.
I only have admiration for how hard they

work.
My mom would love to revisit the home to say thanks to the amazing staff.
Thank you so much, St Giles, we are eternally great full.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home. Our staff team are delighted to hear such kind words about them and our home. We are so pleased to hear your mother enjoyed her experience at St Gile; it was a pleasure to have her stay with us. Best wishes.

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Review from Meesha G (Wife of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My husband was at St Giles for some rehab; we were so pleased getting the call that he was out of the hospital. He wanted me to say thanks to the staff for their hard work during such difficult times.
The food was lovely, he said.
No words to express how amazing St Giles staff are.
Big thanks to

the manager of the home, who was very helpful.

Reply from Ryan Farrelly, Marketing Assistant at St Giles Care Home - Avery Healthcare

Thank you for reviewing St Giles Care Home. Our staff team are delighted to hear such kind words about them and our home. We are so pleased to hear how much your husband enjoyed his experience at St Giles, and it was a true pleasure to have him stay with us. Best Wishes.

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Review from Jessica O (Daughter-in-law of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

Do not send your loved ones here. My father-in-law moved here from the hospital for some TLC before eventually moving to a care home. The communication to us as a family has been non-existent, there is no care plan or rehabilitation plan for him and his zest and spark for life has been lost. I wish

I had read the reviews before sending him here. My Grandpa went into a community hospital for some rehabilitation with learning to walk again and the care and motivation he received was outstanding, which is why we have really tried to help my father-in-law learn to walk again after a four-week immobile stay in hospital. After three weeks, he has been helped to stand up for 15 seconds each day, and that is all.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

It is disappointing to hear that you feel this way towards our home. I would like to reassure you that I have shared the concerns raised with the staff team, who have investigated further with the resident in question; he has expressed that his feelings towards the care he has received are quite the opposite and the fact that he would like to stay at St Giles where he feels safe. Best wishes.

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Review from Hayley C (Friend of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

My mom was sent to St Giles for some respite, and despite the staff being so busy, they treated my mom with the utmost respect and care.
The staff are amazing, and although Mom was very poorly, they tried everything to help her get better.
I can’t thank them enough for what they did for Mom.
You

are all angels.
Thank you, St Giles.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home and for your lovely feedback. Our staff team will be delighted to hear how happy you are with the care your mother received whilst on her respite stay, giving you peace of mind. All of the staff go above and beyond the standards to ensure every resident receives the highest quality of care and feels comfortable in the loving community that we create. Best wishes.

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Review from Paul O (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

My father was admitted to the home for respite care from the hospital. Although the team tried, he did not have the strength to walk again, but the staff were completely amazing and gave him the best care ever. At such a difficult time, during Covid, the staff still tried to care for my dad in isolation.

This home is amazing, and at times, we could not get through on the phone, we were always given the heads up how he was.
A big thanks from me and Dad.

Reply from Rachel Aran, Marketing Administrator at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home and for your kind words. We are delighted to hear how satisfied you are with the care provided during your father's respite stay. The well-being and safety of our residents is always our top priority, and our highly trained staff team ensure to exceed the standards of care on a daily basis. Best wishes.

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Review from H W (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

My Dad was taken to St Giles, Tile Cross from the hospital for respite. During his stay, my Dad was unable to find his teeth, glasses or hearing aids. We asked staff to look in his bag and were told they were lost and probably left at the hospital. So my Dad couldn't hear, see or eat properly. We

would call, it was a struggle to speak to him. He rarely had help with his phone. He had no TV or stimulation whatsoever. He was on his own in his room all day every day. He became severely depressed and his mental health has deteriorated significantly. He was sent back to the hospital two weeks ago and we were asked to collect his things from St Giles today. His clothes (many of which were missing - brand new Christmas Presents) were in a black bag, soaked in urine with mildew growing on them. His glasses, teeth and hearing aids still in his holdall where nobody had bothered to look. We are disgusted, angry and upset. My mom has cried and cried over the complete lack of care or empathy at St Giles.

Reply from Ryan Farrelly, Marketing Assistant at St Giles Care Home - Avery Healthcare

I am sorry we fell short of the Avery standard. I would like to reassure you I have shared the concerns raised with the team and have reflected upon this. I have reinforced with the team the importance of giving relatives the correct information. We have discussed the importance of these items and how they would have impacted on your father’s well-being during his hospital stay. This has been shared in our daily meetings and we are learning from this incident to ensure that this does not happen again. Once again please accept our sincere apologies.

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Review from Fay B (Granddaughter of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience

My terminally ill Grandad was a resident at St Giles and has recently had to be moved to a different home. Unfortunately, due to covid, his family were not able to visit him whilst he was staying there. To try and keep in touch with him and keep his spirits up as much as possible, we took in his personal

mobile phone that he could use. Every time we spoke to him on it, he was very distressed, emotional and expressed how badly he was being treated whilst being there. This was very out of character for my Grandad as he has always been an upbeat, happy character so to hear him in such distress was very upsetting and worrying. Not long after we had dropped his phone to the home, we were told it was 'lost' and that nobody could find it so we were unable to speak to him any longer unless we contacted the home directly. We did this, to then be hung up on before getting to speak to him which I think is very unprofessional and rude. I would not recommend sending your loved ones to this home.

Reply from Ryan Farrelly, Marketing Assistant at St Giles Care Home - Avery Healthcare

Thank you for taking the time to review St Giles Care Home. It is disappointing to hear of your poor experience within St Giles in relation to your grandfathers stay. Our staff team went to best efforts to help your grandfather find his phone after he had lost it in our home and ensured that a phone was provided to him to keep regular contact with his loved ones. It is also recorded that regular contact between the home and your grandfathers family was registered to update on his well-being whilst living at St Giles. A visiting slot was also arranged for his relatives to visit him but unfortunately, he was moved to another care provider closer to his family before this could happen.

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Review from C F (Daughter of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience

My Dad was in this care home, communication was rubbish. No phone calls to tell you how he was doing, always made excuses so we could not speak to him. Was never told that a care package would be put in place. He became depressed and very upset, so we decided to move him.

Reply from Ryan Farrelly, Marketing Assistant at St Giles Care Home - Avery Healthcare

Thank you for reviewing St Giles Care Home. We are deeply sorry that you feel this way about our home. From the investigation into this, it appears that communication and the care package was made clear and thorough to yourself whilst your father stayed at St Giles. It's disappointing to hear that your father was relocated due to travel distance and visiting purposes rather than his well-being that you have suggested.

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Review from Kia L (Granddaughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience

Nanny had been in a short stay bed. The home was nice gardens are amazing. Food is okay. Staff are really caring and kind. The manager is nice and the deputy is funny and loud, but they really care about everyone. Nanny is doing well. Since she returned home. Thank you.

Reply from Ryan Farrelly, Marketing Assistant at St Giles Care Home - Avery Healthcare

Hi Kia, thank you for reviewing St Giles Care Home. Our staff team will be delighted to hear such kind words; I will ensure to pass on the message. Best Wishes.

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Review from Jack M (Friend of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

St Giles is a great home and I would highly recommend for anyone looking for a care home. All the staff are fantastic, from the care assistance to the management team, the home has been very adaptive in relation to recent measures put in place in the UK.

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Review from Sarah J (Respite Resident) published on 8 September 2020
Submitted via Website • Report

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My grandad was admitted walking, talking, and independent and in the end was being neglected and we had to get him out of there! The manager is disgusting and left him for hours on the commode etc. He was also fed food which he has an intolerance to.

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Review from Marjorie J (Niece of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience

My Uncle has been residing at St. Giles for one year now and we have seen him flourish under the care of the wonderful staff and management at St. Giles. There is a lovely atmosphere when you enter the home and we don't have to worry about him as we know he is looked after 24/7, having freshly laundered

clothes daily and a shower, plus a cooked breakfast and all his meals and drinks provided. We have found all the staff very friendly and caring. However, pushed for time they always have a friendly word for all the residents as they pass their rooms. The wellbeing team put on various activities throughout the week and take the residents out into the garden, weather permitting.
We are very satisfied with the care he is receiving.

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Review from Christopher H (Nephew of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience

This review relates to my 88-year-old uncle who has now been resident at St Giles for 12 months. He was living alone and was unable to care for himself. Having looked around the area for a suitable home, we found right from the start the management and staff were approachable and helpful, and the home

itself appeared to have a happy atmosphere. I feel we could not have made a better choice. Right from day one he was well looked after and cared for by all of the staff and management team. Understandably it took him a while to settle in, but now he is like one of the family, contented, well-fed, happy and so well looked after. He takes part in the activities that are organised on a daily basis (there is always something going on). With the Covid-19 situation that is ongoing, the home were quick to identify the seriousness of the situation and straightaway went into lockdown in order to safely protect the residents. I cannot thank the staff enough for the care they give him.

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Review from Carol (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

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During COVID-19, the staff organised a VE Day celebration for the residents. Everything was set up giving residents, their families and staff the safe distancing zones. Residents came out in their red, whites and blues and the smiles on their faces when they could blow kisses to loved ones will give

them happy memories to cherish a lifetime.
My mom and myself have struggled with the transition from our home but I cannot fault them. She is well-loved and cared for and we are both content with her living at St Giles.

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Review from Rachel D (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

St Giles has a wonderful, warm and friendly atmosphere. The staff are outstanding and since my dad joined them, have really given him a fantastic quality of life despite his ill health. St Giles has really changed my opinion of care homes and the reputation they have.

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Review from S W (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother is treated with respect, compassion, courtesy by management, carers, and indeed all the staff at St Giles. She is fully compos mentis and engages with everyone. The care she has received during the current coronavirus pandemic has been excellent and is much appreciated by my mother and all

her family.

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Review from C H (Friend of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

St Giles is a warm and friendly home with very supportive staff. My friend stayed at St Giles for some rehabilitation and made a speedy recovery. Would definitely recommend.

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Review from Gary S (Grandson of Resident) published on 18 February 2020
Submitted via Website • Report

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My grandad lives at St Giles and has been there for about 3 months, I can’t say enough about the team there. My grandad is the happiest he has been for a while, the residents are well looked after, the staff always willing to help, he is spoilt with attention. The managers always come to say hello and

speak to him, I wasn’t sure about a care home at first because of horror stories in the news but was the best decision we could have made, keep up the good work St Giles.

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Review from Lisa D (Daughter of Resident) published on 26 January 2020
Submitted via Website • Report

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Very disappointing. Room was shabby and definitely not as advertised.
Management had a very negative attitude to minor reasonable requests.

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St Giles Care Home - Avery Healthcare

Care Provided by St Giles Care Home - Avery Healthcare

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Funding & Fees Guide for St Giles Care Home - Avery Healthcare

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