St Giles Care Home - Avery Healthcare

122 Tile Cross Road, Birmingham B33 0LT
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9.6 82 Reviews
  • St Giles Care Home - Avery Healthcare, Birmingham
Avery’s St Giles Care Home is a modern, purpose-built nursing home in Tile Cross, to the east of Birmingham. Welcoming couples and companions who aim to continue their care journey together, the home provides residential, nursing, respite and dementia care services.

Comprising two floors dedicated to round-the-clock nursing care and support and an additional floor for residential care, St Giles Care Home in Birmingham ensures compassionate assisted living. The highly trained staff prioritise getting to know each resident individually delivering professional and suitable care.

With a focus on respecting residents' dignity and independence, their attentive staff create a safe and supportive environment. They strive to facilitate a quick settling-in process by recognising the emotional stress associated with moving into a residential home. The friendly and welcoming atmosphere provides families peace of mind, knowing their loved ones are in secure hands at their Tile Cross care home.

St. Giles nursing home features various spaces for residents to gather and enjoy each other’s company. Bright and airy lounges offer opportunities for socialising with fellow residents or visiting family, while quiet spots cater to peaceful activities. The home has amenities like a cinema room, hair salon, library, and more. Regular updates on their activities can be found on their frequently updated Facebook page.

All bedrooms boast en-suite showers and flat-screen TVs, providing ample space for residents to personalise their belongings and mementoes, creating an authentic home-from-home ambience. The central garden courtyard, a popular outdoor space in summer, enhances the overall appeal of St Giles Care Home.

For a friendly discussion and answers to inquiries about life at this exceptional Tile Cross care home, feel free to contact their Home Manager.

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Care Provided by St Giles Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruth Orton (Manager)
  • Admission Criteria
    • Residents old aged requiring nursing care
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for St Giles Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,100
  • (these prices are only a guideline, please contact St Giles Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Giles Care Home - Avery Healthcare Reviews (82)

Total of 82, showing 61-80
9.6

St Giles Care Home - Avery Healthcare has a Review Score of 9.6 (9.608) out of 10, based on 19 reviews in the last 2 years. Over all time St Giles Care Home - Avery Healthcare has 82 reviews.

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  • 56
  • 14
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  • 8

Date Published

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Review from Sandra W (Niece of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just small, but "every day" features we would like to thank you for; to list three things, among many others.


1. The wine glasses on each dining table.
2. The large 'Menu' board on the dining room wall.
3. Most importantly, residents and staff were totally unhurried over finishing breakfast, chatting

and having another drink.


And that this felt like a hotel and was a pleasant place to spend time with our loved Auntie.


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Review from Julie R (Daughter of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of St Giles for over 12mths now. The managers are brilliant, so approachable and will go out of their way to help us. Mum is treated with the utmost respect and dignity by all the staff who may I say are so kind and work so hard to provide the best care they can, I can live
my life content and happy knowing that my mum is being given such wonderful care whilst I’m not able too due to work commitments. They do lovely personal things like birthdays, Xmas, always make mum feel special, we had a fabulous day out to Weston this month and the staff worked so hard to give the residents a day to remember. It’s the personal touch you wouldn’t find in many care homes. Thank you all so very much.

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Review from Kelly W (Niece of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care all round.
Staff were fantastic and the manager was so lovely and helpful.
Great home.

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Review from Claire H (Friend of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff work tirelessly to ensure that the patients are well cared for. Nothing is too much trouble. The services and care they provide is excellent and they have the bedside manner to support this. A great home.

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Review from Andreas S (Friend of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a very good experience, the staff are lovely. Would very much recommend this care home. The home is very clean and the food is lovely.

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Review from Ms H (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don't be fooled by the brochure. This place is disgusting. My mother came to this home today, for respite from Solihull Hospital, having suffered a stroke. She was found by my sister, just dumped on an unmade bed, with no pillows and no water or food offered. My sister went straight to matrons office
to ask why and was told it's down to the staff, no, the buck stops with the matron, why didn't she check that everything was OK when my mother arrived, or is a meet and greet beneath her? There's no TV, as advertised in the brochure, so my mom was just lying on her unmade bed staring into space! When my sister left my mom was in tears. Is this how they treat their residents? Perhaps social services will need to get involved or an unexpected visit from CQC?

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Review from Leesa B (Niece of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed here for 2 weeks respite and she felt so happy and loved she didn’t want to leave.
Thanks to your lovely team.
My aunt loves it that much she didn’t want to leave, she had so much fun with the activity team.

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Review from Sarah B (Regular Volunteer) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given by all staff.
Always kept clean and tidy.
Everything done is for the benefit of the residents.

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Review from Alison B (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Beyond disappointing experience - no greeting or formal introductions for my 89-year-old mother. She was allocated a room with a cracked, leaking toilet and was left to walk in socks (she could not wear slippers as feet bandit swollen) like this for 3 days. I gave up and took her home. We were told
no one could repair it till the Monday - she arrived Friday! So unwelcoming and not very caring! My complaint not yet addressed - very very disappointed.

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Review from Susan H (Friend of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely caring place the staff are so friendly and have a lot of time for the residents, and do a lot of fun activities with them and get them all to join in.
Could not fault the care home.

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Review from M H (Daughter of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is cared for with lots of respect and is very happy with the standard of care she gets. Sometimes it can get busy but they always explain and then come and help Mom. All the staff are friendly and helpful. Always something going on to keep Mom busy. Most importantly, Mom feels safe and happy.

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Review from Nigel S (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff including Carers, Nurses, Reception, Manager showed compassion, empathy and humanity towards my mother and our family. We were all amazed by this because we had post care at my mother's previous home.
They could not do enough for my mother and our family- we all felt very much at home.
We cannot thank them enough. St Giles have a very special team of staff that will be hard to find anywhere else.

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Review from Marion L (Wife of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband came to reside here, I was a bit unsure about the place. My husband took a while to settle in. Over the last few weeks, things are a lot better. I have come to understand the workings of the home and how hard the staff work, and their dedication. If I had any doubts before, I don't now.
Well done everyone involved. Full marks!

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Review from Charmaine S (Daughter of Resident) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm disappointed in this care home. My dad stayed for a while after a stroke and was often not looked after correctly. He had a fall the first night, was given drinks without thickener and stodgy food when on a pureed diet. His room was left for days without being cleaned.


The last few days he was

there being the worst; with his bed not changed, floor not vacuumed, bins not emptied, urine and wet tissue all over the bathroom floor with dirty pads piled up.


I'm grateful to the few that did their job correctly but cleaning standards are low.


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Review from Louise M (Friend of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home to visit. The staff are so friendly and welcoming and nothing is too much trouble. The Home Manager is always around and very approachable. The decoration of the home is beautiful. There is a varied activities programme.

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Review from David W (Friend of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has great difficulty in moving or communicating.
Visiting her, since she was moved to St Giles about six months ago, we see the staff looking after her in a respectful, good-humoured and kind manner. She is brought into the lounge regularly and proper records are kept of pressure relief.
St Giles is clean and welcoming and our impression is that our friend is well cared for.

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Review from Daryl C (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home. Staff are friendly and approachable and cared so much.
I spoke with the manager, who was caring and listened she was around the home which was reassuring and had a good rapport with her team. The deputy is a lovely person and knowledgeable.
The care received is excellent and this
home needs to be recognised for the good things it does.
Well done to all at St Giles a credit to care homes.

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Review from Dee L (Daughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly and caring and the home was beautiful
We only stayed a short while but the home staff and management team were all excellent with us and the other residents
I will be happy to tell others how good it was.

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Review from Thomas B (Friend of Resident) published on 19 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Giles is an upcoming and vibrant environment, with many plans ahead in improving the home for the sake of the residents. I am excited to see the future changes each time I visit the home. I am really enjoying seeing the Facebook page of all the new activities and day trips happening, it really helps
to advertise the home showing these activities happening as I do not always get to visit the home on a certain date and time.

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Review from Scott (Friend of Resident) published on 20 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming atmosphere. The staff are very friendly. The residents always appear very happy and well looked after. The home is currently going through a refurbishment which is very exciting for visitors and the residents.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for St Giles Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for St Giles Care Home - Avery Healthcare is calculated as follows: ( (159 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 222 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Giles Care Home - Avery Healthcare is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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