Hafod Nursing Home

9/11 Anchorage Road, Sutton Coldfield B74 2PR
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6.8 5 Reviews
  • Hafod Nursing Home, Sutton Coldfield
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Care Provided by Hafod Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachel Wood (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (10)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Wheelchair Access
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Hafod Nursing Home Reviews (5)

6.8

Hafod Nursing Home has a Review Score of 6.8 (6.796) out of 10, based on 4 reviews in the last 2 years. Over all time Hafod Nursing Home has 5 reviews.

Overall Experience

  • 2
  • 0
  • 1
  • 0
  • 2

Date Published

5
2
3
4
1

Review from D V (Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything at Hafod Nursing home was fine. However, the staff majority are from foreign countries and are used for cheap labour as opposed to quality. I felt awkward regarding having to ask for assistance at the home. The one time I was told off for putting my buzzer on every 5 minutes. The truth was
I had only put my buzzer on twice in that 12 hour shift. I complained about that member of staff. Subsequently, she was banned from being involved with anything to do with my personal care. She was a nasty piece of works. Otherwise, the home wasn't too bad of a place to be.

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Review from Carol B (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been a resident for nearly a year now, on every occasion I have visited I couldn't be happier with the service and care provided to ensure my mom gets the best attention possible. My mom is blind and has mobility issues but is happy and comfortable there with the help she receives. Just a big
thank you to all the staff, including kitchen and laundry who make a difference, to not only moms stay there but also to us visiting, keep up the great work.

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Review from David M (Power of Attorney of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been in both the Hafod homes for five years and was moved to the nursing side at 9/11 Anchorage Road nearly a year ago, following a number of falls at the other address.
Since being moved, I have noticed a considerable amount of attendance by staff on all the residents which means
that the resident is getting the best care and supervision. She is happy in her surroundings and gets on well with everybody.
As a regular visitor, I too am made very welcome, and nothing is too much bother for the staff. I take our with me, and she is also made very welcome.

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Review from Dionne S (Sister of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My sister was sent to this care home temporarily, she was there for 12 months. I visited quite a bit, other residents were seen wearing her clothes and vice versa. Her regular physio was not happen, she cried when we left, causing great upset. I tried to complain multiple times to a nurse and others
but was ignored. The nurse refused us access claiming I was aggressive and scared staff before Christmas and it was the first time my sister was without her family her son a paramedic was present. I did not once threaten or act aggressively, I just wanted the best for my sister. The Manager lied during the Best Interest meeting stating that I “shouted” at my sister - creating tension between the both of us, my sister is unable to speak! The consultant had to intervene and correct her, she cried every time when we left, not when we arrived.
This Care Home is inhumane and does not treat people equally. Individual staff do their best but the management is appalling. Your family deserves better.

Reply from Anthony Perry, Proprietor at Hafod Nursing Home

We do not wish to comment on the actions of the family as this would not be professional. In relation to the care provided at Hafod the allegations are totally unsubstantiated and refuted. We are regulated in line with the local and national guidance. Care staff and management are extremely dedicated and go the extra mile for all the residents in out care.


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Review from Julie R (Daughter-in-law of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father-in-law was put in this home due to an emergency situation during COVID. From the very beginning, they did not do what they said they were going to do. They were very obstructive and even abusive at times both over the phone and face to face. They made out I was a trouble maker and even lied
about why I couldn’t visit. My father-in-law just wanted to see us and I know it was difficult due to COVID restrictions, however, when things opened up they made it very awkward to visit. He was very unhappy and became depressed. He was often other people’s clothes, unshaven and they even gave the wrong food. It was mashed up like a baby as they had the wrong diet written down for him. This was observed when my daughter was accidentally allowed up to his room, where she found him slumped in bed with food that looked like slops and his teeth were found moldy in a container. They lost his other teeth and broke three pairs of glasses. We are still waiting for the monies to be refunded.

Reply from Anthony Perry, Proprietor at Hafod Nursing Home

Concerns raised have been dealt with individually and involving outside agency. Care at Hafod is tailored to the individual client and care plans are developed in conjunction with the wider multi-disciplinary team. Hafod Care Organisation is always happy to receive feedback and lines of communication are always open. The care given is based on factual contemporaneous information. Opinions however are subjective and would ask this be taken into account when viewing this feedback.


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Current Review Score: 6.8 (6.796)

Overview of Review Score

The Review Score of 6.8 (6.796) out of 10 for Hafod Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.326 for Hafod Nursing Home is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (13 Very Poors x 1) ) ÷ 46 Ratings = 3.326

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.47 Points relating to the number of positive Reviews for Hafod Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 2 Positive Reviews ÷ 5.8 = 0.345

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hafod Nursing Home

What types of Care is Hafod Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hafod Nursing Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hafod Nursing Home have?

There are 9 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Hafod Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Phone Point in own room are some of the Facilities & Services.

How far is Hafod Nursing Home to the centre of Sutton Coldfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.