Heartlands Care & Nursing Home

50 Broadstone Road, Yardley, Birmingham B26 2BN
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9.8 83 Reviews
  • Heartlands Care & Nursing Home, Birmingham
Heartlands Nursing and Care Home, in the Yardley area of Birmingham, is a well-respected nursing and care home specialising in care for people with all forms of dementia, Alzheimer's disease and Parkinson's disease. The nursing and care team have years of experience in delivering high standards of care and support. Heartlands has good wheelchair access, enclosed outdoor spaces and good relationships with local GPs and other health professionals.

Heartlands Care Home is spread over three floors and registered to provide personalised, family-led care in a luxury yet homely environment, but at an affordable cost to the local community of Birmingham. The home boasts 66 en-suite bedrooms, a family room, relaxation spa, private dining room, café/bistro, cinema room and a garden room.

Residents enjoy a wide range of activities and events, led by the well-being and activities team who get to know each resident individually and support them to continue to enjoy their hobbies and interests.

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Care Provided by Heartlands Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Richards (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Heartlands Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Heartlands Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Heartlands Nursing & Care Home is open to visitors at any time.


  • Parking

  • There is a car park on site and in the surrounding residential streets.


Heartlands Care & Nursing Home Reviews (83)

Total of 83, showing 1-20
9.8

Heartlands Care & Nursing Home has a Review Score of 9.8 (9.770) out of 10, based on 25 reviews in the last 2 years. Over all time Heartlands Care & Nursing Home has 83 reviews.

Overall Experience

  • 65
  • 13
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Date Published

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Review from Ruth D (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to place my dad in residential care following a long stay in hospital, was a daunting prospect. With help and assistance we were introduced to Heartlands.
Although, out of the areas choice, my dad was lucky enough to get a placement here.
I have seen and been to many care homes, but none
come near to Heartlands care provision staff team and general ambience of the environment. It is top class and is a place I would live in. You have to see it to believe it. Thank you so much.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words, we are honoured to have your dad stay with us and caring for him is a privilege.


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Review from Tracey J (Daughter-in-law of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law as been in Heartlands Nursing Home for a good few months, he is well cared for and the staff are very caring and reassuring, previous to this time his wife was in there only very short time but same again. Very good care by carer's and senior care to even housekeepers to everyone. Even
gone above and beyond video calling his son in Australia for him to talk to. This home is excellent.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words. It is a pleasure to care for your father-in-law. I will share all your comments with the team.


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Review from Sharon D (Daughter-in-law of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartlands Care Home was our family's 1st experience of care homes and was recommended by a friend whose mom had been there, my father in law was in there for a short time before he passed and I honestly can't praise the staff enough, he said every day how lovely everyone was, one nurse referred to
him as "Dad" they loved listening to his life stories and as an ex-police officer in Birmingham he had a few, he loved the ladies and they loved him and we will be forever grateful they made sure he had as good end of life as possible.
We put our uncle into the care home as well due to his deteriorating health at the age of 94, our previous experience with the home told us it was the right place for him to end his days, he was blind and living alone up to this point, and had starting falling at home, he couldn't see but could hear and his mind was perfectly sharp, he told us on day 2 he felt better enough to know he'd done the right thing, which is all we could've asked for, sadly our uncle passed away shortly after his 95th birthday, we are just sad he didn't ask to be moved sooner so he could've enjoyed Heartlands care home for longer.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words. It was a pleasure to be able to care for your loved ones. Thank you for taking the time to fill out a review for Heartlands Care and Nursing Home, especially at this time. Your lovely words are appreciated and will be shared with the staff team. Warmest regards


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Review from Steve H (Son of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother became a resident at Heartlands when her vascular dementia reached the stage where she was unable to live independently.
We found Heartlands to be caring, friendly and with first-class facilities. All residents are made to feel special, important and involved. When the time sadly came for
end-of-life care, care staff kept up fully informed and cared for Mum with invaluable kindness and sensitivity, ensuring her comfort and dignity at all times.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you for taking the time to fill out a review for Heartlands Care and Nursing. Your lovely words are appreciated and will be shared with the staff team. Warmest regards


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Review from Marion V (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is good, and staff is friendly. Manager listens to any concerns and tries to rectify them. I would recommend Heartlands, it is a good friendly and caring home. Good parking facilities.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words. Our team are proud to care for your loved one.


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Review from M B (Sister of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The sink in the en-suite shower room blocked up for well over a month and is still not fixed! Not allowed small fridge in room, so food and fruit often goes off and gets mouldy. Clothes go missing when given in for washing, so have to hand wash in the room. No translators are available to communicate
with staff. Personal belongings go missing from the room. Do not cater for food I would like to eat.

Reply from Sevgi Halil, Customer Relations Manager at Heartlands Care & Nursing Home

Thank you for your review. We're truly sorry to hear about the issues you've raised, and we want to assure you that we take all feedback seriously as it helps us improve the care and services we provide. To address your concerns in more detail, we encourage you to reach out to our Home Manager, who would be happy to discuss this further with you and work towards a resolution.


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Review from S B (Daughter-in-law of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartland's Care Home is fantastic. Lovely staff, kind, caring and patient with vulnerable elderly people. Beautifully kept facilities and the food is fantastic. Highly recommend to everyone. Nothing is too much trouble. Our family is very happy with the care our mother receives.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you for them lovely words, It is a pleasure to be able to care for your mother in law. We at Heartlands are proud to have you all as part of our Heartlands family.


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Review from D L (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always put residents' health and well-being first. They ensure that everyone is entertained and encourages residents to take part in activities. They always ask family members if they are ok and address any concerns we have.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

The family are just as important as the residents that live in Heartlands. We are so happy to hear that you feel welcome and you're happy with the care your loved one receives. Thank you for your kind words.


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Review from Joanne H (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been happy with the care given in the home and all staff that have worked there and with my mother, from her time going into the care home in 2018. I was also very satisfied and grateful with the teams involved with my mother when the tragic death of my husband in 2022, which made visits
to see her more difficult. They all made sure Mom was OK and had personal items she needed due to me not being able to go.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words, I will share them with the team. It is a pleasure to be able to care for your Mum the way we do and we are more than happy to support you as a family.


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Review from S E (Cousin of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartlands is brilliant. My dear cousin has settled so well. The quality of care is excellent in every way. My cousin is happy and relaxed. She is engaged in activities and kept active through trips and activities. The staff are superb- skilled, caring and kind.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words, I will share this with the team at Heartlands. We are so happy we are able to provide the care your cousin needs and requirements.


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Review from B M (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a warm and pleasant environment, it is spotlessly clean. All the staff are friendly, nothing is too much trouble. There is a great variety and choice of food and activities. I have peace of mind since getting to know the team and would recommend the home to anyone.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you for your kind words about our home. We are so pleased that you and Mum are comfortable and happy.


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Review from Julie D (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are so pleased with the care our mom has received in the past 5 months of her stay. All of the staff are so caring and the daily activities the team provides for the residents are fantastic. We would have no hesitation in recommending this lovely home.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words, It is a pleasure to be able to care for your Mum. I will share your lovely message with the team at Heartlands.


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Review from J M (Daughter-in-law of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartlands is caring and the staff are so welcoming and show empathy. Nothing is too much trouble, all staff are very supportive and understanding. Home is sparkling clean!

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words, Your support means a lot to us and we are so happy we are able to help and support you and your loved ones.


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Review from David S (Son of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff enough at Heartlands Care & Nursing Home for the care and compassion they showed my mom. Once Mom settled in the home, she was more relaxed and made some friends. Nothing was too much for the staff when it came to looking after Mom. Getting Mom into the home was made easy by
all the management at the home. I would recommend this home to other people if they were looking for a care home for one of their family members.

Reply from Sevgi Halil, Customer relations manager at Heartlands Care & Nursing Home

Thank you so much for your kind words. It was a pleasure and a privilege to care for your mum in the Heartlands Care Home, and it was great to get to know you all as a family.


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Review from A D (Son of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for the care, compassion and dignity shown to our father in the short time he was with you. It was very comforting to know he was in such caring and safe hands. I would also like to thank all the staff for the friendly and caring manner they treated our family.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to write a review for Heartlands Care and Nursing Home. Your kind words and feedback are appreciated and it was a pleasure caring for your Father for the short time he was with us. Your comments will be shared with the staff.


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Review from John F (Nephew of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my uncle being in hospital for over 7 months both my aunt and I were extremely stressed out and putting my uncle in a home was the last thing my aunt wanted. After being told my uncle wouldn't be able to go home we were recommended Heartlands Care and were blown away when we went to visit it,
right from the first phone call the staff couldn't do enough for us all. My uncle is so well looked after and the staff always listen to our wishes as they know we know my uncle better than anyone. They have always got time to chat to him and us as family making us feel welcome. The rooms are beautiful and the food alike - proper home cooked just as my aunt would cook in her words! We now know we have done the right thing in moving him here he's always singing and dancing and although he has his off days which come with dementia - overall he is extremely happy.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to complete a review for Heartlands Care and Nursing Home. Your comments and lovely words will be shared with the staff team as this feedback is truly appreciated.


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Review from Ronnie T (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the Heartlands Care Home, the care and attention he received was amazing, if ever you needed a home for your loved ones to stay this is the care home to pick, the care they also gave us as a family was second to none, from reception to all the care staff they went above and beyond, I really
cannot praise the care team enough.

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Review from Dorothy T (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was brought into Heartlands Care as end of life. The care he received was amazing. The staff go above and beyond with him but also with us as a family. We had some rough days but there was always someone for a cuddle and a chat. I would recommend your beautiful home. It has so many lovely
features. You are all amazing and made my dad's passing so nice, with people who genuinely care so thank you from the bottom of our heart, never change.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to fill out a review for Heartlands Care and Nursing Home, especially at this time. Your lovely words are appreciated and will be shared with the staff team. Warmest regards


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Review from Helen W (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home since September 23. The staff are welcoming and lovely to deal with. Mum's room is spacious with ensuite. The food is good and served on time. The nurses and managers are professional and caring. All of the staff are nice to deal with from the receptionist to the cleaners
and hospitality. The place is kept spotless, and my friend after visiting Mum, said it was like a hotel. I would highly recommend Heartlands to anyone seeking a care/nursing facility for a relative or friend.

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Review from Julie W (Daughter-in-law of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartlands Care & Nursing Home is amazing! From the moment I entered the building, the reception staff were welcoming, smiling, knowledgeable, and friendly. My partner and I were shown around all 3 floors and told about what each floor cared for, as we were looking for somewhere for my Mother-in-law.
The facilities they have for the residents, regardless of whether they are able-bodied or bed-bound are brilliant. They have arts/crafts, singers, and bingo. The ladies can also have their nails/hair done. The men can have their hair cut and a shave. They feed their clients like kings/queens. As for the staff, what can I say, from the receptionist, carers, cleaners, cooks, handymen, manager, and the client liaison manager, all the staff is an awesome, amazing, wonderful, friendly team. They love their clients as if they were their own family. I would recommend this Home to anyone who is looking for a long-term home for a loved one. I can guarantee they will be loved and taken care of 24/7.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Heartlands Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Heartlands Care & Nursing Home is calculated as follows: ( (255 Excellents x 5) + (22 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 296 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heartlands Care & Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Margaret

Margaret Richards

Job Title: Home Manager

Joined: 2022

Margaret Richards is our Home Manager at Heartlands Care & Nursing Home. Margaret is committed and passionate about getting to know each resident and their family individually. Margaret operates an open-door policy and welcomes families and residents to pop in at any time for a chat over a cup of tea.


Sevgi

Sevgi Halil

Job Title: Customer Relations Manager

Joined: 2021

Sevgi Joined Country Court in 2021 as a Senior Carer and is now our Customer Relations Manager at Heartlands. Sevgi is passionate about our residents and delivering the highest standard of care.


Paul

Paul Bowen

Job Title: Hospitality Manager

Joined: 2002

Paul has worked for Heartlands Care Home for almost 20 years. He has worked within various different sectors in the home, over the years, which has given him a wealth of knowledge and experience. Paul is our newly appointed Hospitality Manager and will oversee the management and support of our Domestic and Hosting team.


Karen

Karen Carter

Job Title: Administrator

Joined: 2021

I am the Homes Administrator and I support the management team along with other departments in the home.


I assist the whole staff team with regular Covid tests and manage the staff training to ensure we are all working safely, effectively and as a team.


I assist all families and residents with general enquiries and help our residents manage their finances in the home.


Katie

Katie Bint

Job Title: Front of House

Joined: 2018

I have day-to-day reception duties, I meet and greet on reception and help our residents and their families with any enquiries they may have. I currently assists all visitors with lateral flow tests and ensure the process is as quick and smooth as possible.


I love my job because every day is different and I learn something new every day. I love being part of a team and I really enjoy getting to know and spending time with our residents.


Tracy

Tracy Davies

Job Title: Activities and Well-being Coordinator

Joined: 2005

I am Activities & Well-being Coordinator at Heartlands so together with my colleague we complete two group activities per day, one in the morning and one in the afternoon. In between these times I spend time with residents one on one, we have quite a few residents that are unable to take part in group activities so I like to ensure they are not isolated and feel part of our family. I plan future events and activities and I work closely with our CRM to go through ideas. Because I have a background in care I also assist with self-care and mealtimes.
I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.


Frequently Asked Questions about Heartlands Care & Nursing Home

What types of Care is Heartlands Care & Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heartlands Care & Nursing Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heartlands Care & Nursing Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Heartlands Care & Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heartlands Care & Nursing Home to the centre of Birmingham?

4.3 mile(s) as the crow flies, distance by road may be significantly further.