Review from Paul G (Nephew of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience

My uncle has recently moved into Heartlands Care Home with relatively short notice after a period of illness in the hospital made it clear that it was not practical for him to return to his own home. The team at Heartlands were reassuringly supportive and proactive in assessing him promptly and transferring

him from the hospital, whilst keeping us updated throughout. Since his arrival, he has been provided with such care and attention that we can see he has quickly settled, and we look forward to seeing much more of him now that he is comfortable and close to us.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a heartfelt review. Your kind words mean a lot to us and will be shared with the staff at Heartlands Care & Nursing Home. Your uncle has quickly become one of our much loved family and we look forward to welcoming you again. Kind Regards.

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Review from S P (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

Since my husband has been getting care at County Court. He has gone from not being able to walk to walking again, with help from carers. They restored his confidence to walk, he kept falling and lost his confidence. I can't praise the carers enough, they are friendly and professional and bring joy to

the residents. I will wholeheartedly recommend the County Court Group. They bring dignity to dementia residents. Thank you.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you so much for your kind words and feedback. We appreciate you taking the time to leave your review for Heartlands Care and Nursing Home. It is our pleasure to care for your husband and have him here as part of our family. Your comments will be passed on to the staff team. Best regards.

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Review from E D (Granddaughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience

It has been a lovely experience for my nan although I was sat on the phone for half an hour just to find out how my nan is and she was sitting there filing her nails, but thank you to this lovely care home.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we are delighted your relative has settled in so well with us.

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Review from Ian D (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience

We chose this care home for Mom because we believed it was the best one we had seen and was Mom's first choice. So we were so pleased when we were offered a room for Mom.
Since Mom has been in here, she has been looked after really well and all of the staff are so nice and work really hard.
So we

are all so pleased we made the right choice. Keep up all your good work.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home. We are delighted to care for your mother here at Heartlands and so pleased she has settled in well and you are happy with our care.

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Review from Martin T (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience

My mother came into care with you guys last year. I have seen a massive improvement in my mom as I did last year even better as she's settled in now. I cannot believe how she has settled in so well and looks so well in her apprentice you do and have done a great job looking after her love you guys

keep up the brilliant work 5 stars.

Reply from Louise Broad, Customer Relations Manager at Heartlands Care & Nursing Home

Thank you so much for taking time to review Heartlands Nursing Home. It is lovely to hear how happy you were with the care and support we offered Mom.

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Review from C N (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience

My mom has now passed away but she ended the last 16 months of her life at Heartlands Care & Nursing Home and was very happy and content.
Every member of staff looks after Mum to a very high standard and both she and I were happy with the service, it took a lot of worry off my knowing she was safe

24 hours a day in a lovely, clean, warm, friendly environment.

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Review from Maxine W (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience

Mom moved into Heartlands in September 2018, she was very well looked after with care, dignity and love, and was always kept clean and fresh.
Mom settled in very well, the staff and other residents became an extended family to her. There was no strict regime, this allowed residents to relax and completely

feel this was their home.
I don't think Mom could have moved into a better place to spend the rest of her days.
Heartlands is a modern, spacious and clean home. Bedrooms are also spacious with nice furnishings and en suite shower rooms.
My family and I would like to thank everyone for their care of Mom, who died on 20th December 2022, very peacefully and painlessly with family around her. We will always be extremely grateful to everyone at Heartlands, especially Mom's primary carers, who kept me well informed and updated on everything regarding Mom.
Bless you all.

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Review from Kevin G (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

To whom it may concern, I must convey my sincerest praise for the care team at Heartland's care home. My mother has been treated with superb care and compassion since arriving at the home in April and at all times endeavouring to maintain her dignity.
The efforts the team went to, to entertain both

the residents and their families over the Jubilee weekend were extraordinary and we had a lovely 2 days on-site at the care home. My husband and I have gained so much peace of mind knowing she is being looked after to the level she is receiving and hence our and my mother's quality of life has improved significantly.

Reply from Daniela Mackenzie, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we will pass your kind words on to the staff team. We are very pleased to hear how much you enjoyed our Jubilee celebrations and look forward to seeing you at Heartlands again soon.

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Review from J B (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

The care given here to the residents and their families is excellent. Any untoward medical issues are dealt with promptly and professionally while keeping the family informed. Socially the residents are well catered for with special events celebrated, eg the Jubilee. The staff are all very friendly,

welcoming and helpful.

Reply from Daniela Mackenzie, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to write a review for Heartlands Care & Nursing Home. It is wonderful to hear how happy you are with our care at Heartlands, it is our pleasure to care for your friend as part of our family here.

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Review from Debbie P (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

All the Staff pulled out all the stops for entertainment over the Jubilee weekend, it must have taken months of planning alongside their normal day-to-day jobs. Well done everyone.
Mom has been at Heartlands for just over a year now and seemed to be very unsettled at first. There's a major difference

from independent living to living in a Care Home. The staff are all lovely and nothing is too much trouble. Also very good at keeping family updated on any health changes etc. I'm not saying it's perfect as things rarely are but any concerns/issues I have raised have been addressed. Keep up the good work. Care Staff are grossly undervalued........

Reply from Daniela Mackenzie, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we are delighted to hear how much you enjoyed our jubilee celebrations, it was a wonderful celebration. I will pass your kind words on to the care team, it's fantastic to hear how appreciated they are.

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Review from Anita O (Daughter-in-law of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

It was a worrying moment when my mother-in-law reached the stage of needing to go into care, but we had no reason to worry because we were fortunate enough to obtain a place for her at Heartlands Care & Nursing Home and, since she moved in at the start of 2022, I find I can't, in all honesty, sing the

praises of Heartlands Care & Nursing Home loud enough to warrant what they deserve. The care and compassion they show to her is amazing, they are so patient with her. The staff are brilliant, all of them seem very committed to their positions within the home. Communication is excellent, they keep me updated with any new developments in her health and care, so I remain involved in decision making as to what is best for her wellbeing. The activities for those able to join in are well thought out, I can see from the Facebook photographs that everyone enjoys the many events organised to keep them entertained. I highly recommend Heartlands to anyone wanting loved ones to be safe and happy. My thanks to all staff.

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

Thank you so much for such a wonderful review. I will pass this on to the team. Your mother-in-law is a lovely lady and a pleasure to care for, we are delighted that she has settled and is enjoying her time with us. Thank you.

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Review from Stephanie B (Sister of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

This care home have been fabulous with our sister. She is severely disabled and they have treated her with mutual respect and care giving her new found dignity.
The Manager has really helped with the whole process and you could not ask for any more assistance and thoughtfulness in this care home.

Thank you to all the staff.

Reply from Stacey Debney-Webber, Senior Customer Relations Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home. It is our pleasure to care for your sister here with our Heartlands family, it's wonderful to hear how happy you are with her care and support, I will pass on your thanks to our Home Manager and staff team.

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Review from L P (Sister of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

My sister has been here since December 2021 to date we have had excellent results. As she has dementia we have up and downtimes to which they have coped very well with thoughtfulness and consideration.

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

Thank you for taking the time to leave us a review. We are so happy that your sister has settled with us and that you have been happy with our care. Best wishes.

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Review from Elaine B (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

My mom went into the care home for respite last June and remained a permanent resident The home is very friendly lovely staff and management go above and beyond with making everything run smoothly. They have a lovely choice of food and snacks plus a variety of drinks. They have activities every day

where the residents join in and seem to enjoy themselves. You're always greeted with a very happy team. You are always kept updated with what is going on with your loved ones and through all this with Covid they have done a fantastic job looking after all residents when they couldn't see their families. They should all be very proud and thank you for looking after my mom, love to all.

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

Hi Elaine, thank you for leaving such a lovely review. We are delighted that your Mum is happy with us and that you are happy with the service provided. Best wishes.

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Review from Karen W (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

I remember how difficult it was deciding on a care home for Dad, relying on online reviews and being unable to look around the homes we liked due to Covid it was a really scary time.
We decided on Heartlands as the reviews were good and we were able to view pictures and a virtual tour of the home.

The Customer Relations Manager was amazing, she answered all of our questions and supported us during the settling in period for Dad which was a difficult time for all of the family.
All of the staff at Heartlands are amazing, I can honestly say over the month's Dad has been there I don’t have one complaint or concern.
To anyone going through the difficult decision of finding a care home for a loved one, I would definitely recommend Heartlands.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to write a review for Heartlands Care & Nursing Home, we appreciate all comments and feedback. It's wonderful to hear how happy you have been with our care of your father and how well he's settled in with us. I will pass your kind words on to our staff team.

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Review from Julie M (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

My dad has recently moved into the residential care home. I am delighted with the care he receives. He is well settled and the staff are very caring and professional. They have a lot of laughs and fun with the residents and enjoy their job. They have looked after my emotional wellbeing as well!

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

Julie, thank you for taking the time to write us a review, we really appreciate it. We are delighted that Dad has settled in so well and that you are pleased with everything. Best wishes.

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Review from Shelia G (Sister of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

My sister has been in the care home for several months. I cannot fault the home in any way. She is very happy there, treated and looked after so well. All of the staff, carers etc are wonderful and so caring and polite. I am most impressed with everything and feel extremely lucky to have my sister in

such a lovely place.

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

We are so happy that she has settled and she is a pleasure to have with us. We are happy to hear that both you and your sister are happy with Heartlands. Thank you for taking the time to leave us such a lovely review, we really appreciate it. Best wishes.

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Review from Diane W (Niece of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience

I cannot express how Heartlands Care Home gave my Uncle the care he needed in the last ten weeks of his life, they were caring and very supportive even when he had bad days. He enjoyed joining in with the activities which he had not done for a very long time. It was very reassuring that he was being

looked after and the staff could not have done enough for him and kept me up to date with him, through the pandemic not being able to visit and did all they could when he sadly passed away in January, the Customer Relations Manager is the best manager you could ask for.
I thank all the staff for all the kindness and care they gave, it is the best home you want your relatives to go into, it is like a luxury hotel.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we appreciate all comments and feedback. It was our pleasure to care for your Uncle as part of our family here at Heartlands. I will pass your kind words on to the staff team.

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Review from Deb M (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

Heartlands have been exceptional in their care for our Mom. All of the staff do an amazing job to care for their residents. The food is plentiful and of great quality. There are activities throughout the day for residents to join in with, should they wish. The management is quick to respond to any new

safeguarding issues which may arise and the health and happiness of the residents and support for their families always feel of paramount importance. I would highly recommend Heartlands to anyone who is seeking a top quality caring residence for a loved one.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for your review of Heartlands Care Home, we are delighted that you are so pleased with the care of your mother. Thank you for your kind recommendation.

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Review from Skecia M (Daughter-in-law of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience

We are extremely grateful to the management, care and administrative staff for their professionalism, compassion, care and dignity offered our beloved mother. She received excellent care from January 2019 until October 2020 when she passed away peacefully. We were kept informed when she declined, and

all staff (nurses, carers, reception and management) were sensitive and compassionate. They do an amazing job of caring for their residents, whilst working under tougher restrictions, as a result of the coronavirus. We would wholeheartedly recommend them to anyone seeking care for their loved ones! Fantastic team! Thank you again!

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to write a review for Heartlands Care Home, it was an absolute pleasure to care for your Mother. I will pass your kind words on to our staff team.

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Heartlands Care & Nursing Home

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