Heartlands Care & Nursing Home

50 Broadstone Road, Yardley, Birmingham B26 2BN
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9.8 85 Reviews
  • Heartlands Care & Nursing Home, Birmingham
Heartlands Nursing and Care Home, in the Yardley area of Birmingham, is a well-respected nursing and care home specialising in care for people with all forms of dementia, Alzheimer's disease and Parkinson's disease. The nursing and care team have years of experience in delivering high standards of care and support. Heartlands has good wheelchair access, enclosed outdoor spaces and good relationships with local GPs and other health professionals.

Heartlands Care Home is spread over three floors and registered to provide personalised, family-led care in a luxury yet homely environment, but at an affordable cost to the local community of Birmingham. The home boasts 66 en-suite bedrooms, a family room, relaxation spa, private dining room, café/bistro, cinema room and a garden room.

Residents enjoy a wide range of activities and events, led by the well-being and activities team who get to know each resident individually and support them to continue to enjoy their hobbies and interests.

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Care Provided by Heartlands Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Richards (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Heartlands Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Heartlands Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Heartlands Nursing & Care Home is open to visitors at any time.


  • Parking

  • There is a car park on site and in the surrounding residential streets.


Heartlands Care & Nursing Home Reviews (85)

Total of 85, showing 21-40
9.8

Heartlands Care & Nursing Home has a Review Score of 9.8 (9.769) out of 10, based on 27 reviews in the last 2 years. Over all time Heartlands Care & Nursing Home has 85 reviews.

Overall Experience

  • 67
  • 13
  • 3
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  • 0

Date Published

85
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21
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Review from Helen W (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home since September 23. The staff are welcoming and lovely to deal with. Mum's room is spacious with ensuite. The food is good and served on time. The nurses and managers are professional and caring. All of the staff are nice to deal with from the receptionist to the cleaners
and hospitality. The place is kept spotless, and my friend after visiting Mum, said it was like a hotel. I would highly recommend Heartlands to anyone seeking a care/nursing facility for a relative or friend.

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Review from Julie W (Daughter-in-law of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartlands Care & Nursing Home is amazing! From the moment I entered the building, the reception staff were welcoming, smiling, knowledgeable, and friendly. My partner and I were shown around all 3 floors and told about what each floor cared for, as we were looking for somewhere for my Mother-in-law.
The facilities they have for the residents, regardless of whether they are able-bodied or bed-bound are brilliant. They have arts/crafts, singers, and bingo. The ladies can also have their nails/hair done. The men can have their hair cut and a shave. They feed their clients like kings/queens. As for the staff, what can I say, from the receptionist, carers, cleaners, cooks, handymen, manager, and the client liaison manager, all the staff is an awesome, amazing, wonderful, friendly team. They love their clients as if they were their own family. I would recommend this Home to anyone who is looking for a long-term home for a loved one. I can guarantee they will be loved and taken care of 24/7.

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Review from Paul G (Nephew of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has recently moved into Heartlands Care Home with relatively short notice after a period of illness in the hospital made it clear that it was not practical for him to return to his own home. The team at Heartlands were reassuringly supportive and proactive in assessing him promptly and transferring
him from the hospital, whilst keeping us updated throughout. Since his arrival, he has been provided with such care and attention that we can see he has quickly settled, and we look forward to seeing much more of him now that he is comfortable and close to us.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a heartfelt review. Your kind words mean a lot to us and will be shared with the staff at Heartlands Care & Nursing Home. Your uncle has quickly become one of our much loved family and we look forward to welcoming you again. Kind Regards.


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Review from S P (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been getting care at County Court. He has gone from not being able to walk to walking again, with help from carers. They restored his confidence to walk, he kept falling and lost his confidence. I can't praise the carers enough, they are friendly and professional and bring joy to
the residents. I will wholeheartedly recommend the County Court Group. They bring dignity to dementia residents. Thank you.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you so much for your kind words and feedback. We appreciate you taking the time to leave your review for Heartlands Care and Nursing Home. It is our pleasure to care for your husband and have him here as part of our family. Your comments will be passed on to the staff team. Best regards.


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Review from E D (Granddaughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a lovely experience for my nan although I was sat on the phone for half an hour just to find out how my nan is and she was sitting there filing her nails, but thank you to this lovely care home.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we are delighted your relative has settled in so well with us.


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Review from Ian D (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose this care home for Mom because we believed it was the best one we had seen and was Mom's first choice. So we were so pleased when we were offered a room for Mom.
Since Mom has been in here, she has been looked after really well and all of the staff are so nice and work really hard.
So we
are all so pleased we made the right choice. Keep up all your good work.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home. We are delighted to care for your mother here at Heartlands and so pleased she has settled in well and you are happy with our care.


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Review from Martin T (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into care with you guys last year. I have seen a massive improvement in my mom as I did last year even better as she's settled in now. I cannot believe how she has settled in so well and looks so well in her apprentice you do and have done a great job looking after her love you guys
keep up the brilliant work 5 stars.

Reply from Louise Broad, Customer Relations Manager at Heartlands Care & Nursing Home

Thank you so much for taking time to review Heartlands Nursing Home. It is lovely to hear how happy you were with the care and support we offered Mom.


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Review from C N (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has now passed away but she ended the last 16 months of her life at Heartlands Care & Nursing Home and was very happy and content.
Every member of staff looks after Mum to a very high standard and both she and I were happy with the service, it took a lot of worry off my knowing she was safe
24 hours a day in a lovely, clean, warm, friendly environment.

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Review from Maxine W (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved into Heartlands in September 2018, she was very well looked after with care, dignity and love, and was always kept clean and fresh.
Mom settled in very well, the staff and other residents became an extended family to her. There was no strict regime, this allowed residents to relax and completely
feel this was their home.
I don't think Mom could have moved into a better place to spend the rest of her days.
Heartlands is a modern, spacious and clean home. Bedrooms are also spacious with nice furnishings and en suite shower rooms.
My family and I would like to thank everyone for their care of Mom, who died on 20th December 2022, very peacefully and painlessly with family around her. We will always be extremely grateful to everyone at Heartlands, especially Mom's primary carers, who kept me well informed and updated on everything regarding Mom.
Bless you all.

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Review from Kevin G (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To whom it may concern, I must convey my sincerest praise for the care team at Heartland's care home. My mother has been treated with superb care and compassion since arriving at the home in April and at all times endeavouring to maintain her dignity.
The efforts the team went to, to entertain both
the residents and their families over the Jubilee weekend were extraordinary and we had a lovely 2 days on-site at the care home. My husband and I have gained so much peace of mind knowing she is being looked after to the level she is receiving and hence our and my mother's quality of life has improved significantly.

Reply from Daniela Mackenzie, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we will pass your kind words on to the staff team. We are very pleased to hear how much you enjoyed our Jubilee celebrations and look forward to seeing you at Heartlands again soon.


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Review from J B (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given here to the residents and their families is excellent. Any untoward medical issues are dealt with promptly and professionally while keeping the family informed. Socially the residents are well catered for with special events celebrated, eg the Jubilee. The staff are all very friendly,
welcoming and helpful.

Reply from Daniela Mackenzie, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to write a review for Heartlands Care & Nursing Home. It is wonderful to hear how happy you are with our care at Heartlands, it is our pleasure to care for your friend as part of our family here.


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Review from Debbie P (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Staff pulled out all the stops for entertainment over the Jubilee weekend, it must have taken months of planning alongside their normal day-to-day jobs. Well done everyone.
Mom has been at Heartlands for just over a year now and seemed to be very unsettled at first. There's a major difference
from independent living to living in a Care Home. The staff are all lovely and nothing is too much trouble. Also very good at keeping family updated on any health changes etc. I'm not saying it's perfect as things rarely are but any concerns/issues I have raised have been addressed. Keep up the good work. Care Staff are grossly undervalued........

Reply from Daniela Mackenzie, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we are delighted to hear how much you enjoyed our jubilee celebrations, it was a wonderful celebration. I will pass your kind words on to the care team, it's fantastic to hear how appreciated they are.


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Review from Anita O (Daughter-in-law of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a worrying moment when my mother-in-law reached the stage of needing to go into care, but we had no reason to worry because we were fortunate enough to obtain a place for her at Heartlands Care & Nursing Home and, since she moved in at the start of 2022, I find I can't, in all honesty, sing the
praises of Heartlands Care & Nursing Home loud enough to warrant what they deserve. The care and compassion they show to her is amazing, they are so patient with her. The staff are brilliant, all of them seem very committed to their positions within the home. Communication is excellent, they keep me updated with any new developments in her health and care, so I remain involved in decision making as to what is best for her wellbeing. The activities for those able to join in are well thought out, I can see from the Facebook photographs that everyone enjoys the many events organised to keep them entertained. I highly recommend Heartlands to anyone wanting loved ones to be safe and happy. My thanks to all staff.

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

Thank you so much for such a wonderful review. I will pass this on to the team. Your mother-in-law is a lovely lady and a pleasure to care for, we are delighted that she has settled and is enjoying her time with us. Thank you.


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Review from Stephanie B (Sister of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home have been fabulous with our sister. She is severely disabled and they have treated her with mutual respect and care giving her new found dignity.
The Manager has really helped with the whole process and you could not ask for any more assistance and thoughtfulness in this care home.
Thank you to all the staff.

Reply from Stacey Debney-Webber, Senior Customer Relations Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home. It is our pleasure to care for your sister here with our Heartlands family, it's wonderful to hear how happy you are with her care and support, I will pass on your thanks to our Home Manager and staff team.


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Review from L P (Sister of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been here since December 2021 to date we have had excellent results. As she has dementia we have up and downtimes to which they have coped very well with thoughtfulness and consideration.

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

Thank you for taking the time to leave us a review. We are so happy that your sister has settled with us and that you have been happy with our care. Best wishes.


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Review from Elaine B (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went into the care home for respite last June and remained a permanent resident The home is very friendly lovely staff and management go above and beyond with making everything run smoothly. They have a lovely choice of food and snacks plus a variety of drinks. They have activities every day
where the residents join in and seem to enjoy themselves. You're always greeted with a very happy team. You are always kept updated with what is going on with your loved ones and through all this with Covid they have done a fantastic job looking after all residents when they couldn't see their families. They should all be very proud and thank you for looking after my mom, love to all.

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

Hi Elaine, thank you for leaving such a lovely review. We are delighted that your Mum is happy with us and that you are happy with the service provided. Best wishes.


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Review from Karen W (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I remember how difficult it was deciding on a care home for Dad, relying on online reviews and being unable to look around the homes we liked due to Covid it was a really scary time.
We decided on Heartlands as the reviews were good and we were able to view pictures and a virtual tour of the home.
The Customer Relations Manager was amazing, she answered all of our questions and supported us during the settling in period for Dad which was a difficult time for all of the family.
All of the staff at Heartlands are amazing, I can honestly say over the month's Dad has been there I don’t have one complaint or concern.
To anyone going through the difficult decision of finding a care home for a loved one, I would definitely recommend Heartlands.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to write a review for Heartlands Care & Nursing Home, we appreciate all comments and feedback. It's wonderful to hear how happy you have been with our care of your father and how well he's settled in with us. I will pass your kind words on to our staff team.


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Review from Julie M (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved into the residential care home. I am delighted with the care he receives. He is well settled and the staff are very caring and professional. They have a lot of laughs and fun with the residents and enjoy their job. They have looked after my emotional wellbeing as well!

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

Julie, thank you for taking the time to write us a review, we really appreciate it. We are delighted that Dad has settled in so well and that you are pleased with everything. Best wishes.


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Review from Shelia G (Sister of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the care home for several months. I cannot fault the home in any way. She is very happy there, treated and looked after so well. All of the staff, carers etc are wonderful and so caring and polite. I am most impressed with everything and feel extremely lucky to have my sister in
such a lovely place.

Reply from Stacey Debney, CRM Heartlands at Heartlands Care & Nursing Home

We are so happy that she has settled and she is a pleasure to have with us. We are happy to hear that both you and your sister are happy with Heartlands. Thank you for taking the time to leave us such a lovely review, we really appreciate it. Best wishes.


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Review from Diane W (Niece of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how Heartlands Care Home gave my Uncle the care he needed in the last ten weeks of his life, they were caring and very supportive even when he had bad days. He enjoyed joining in with the activities which he had not done for a very long time. It was very reassuring that he was being
looked after and the staff could not have done enough for him and kept me up to date with him, through the pandemic not being able to visit and did all they could when he sadly passed away in January, the Customer Relations Manager is the best manager you could ask for.
I thank all the staff for all the kindness and care they gave, it is the best home you want your relatives to go into, it is like a luxury hotel.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home, we appreciate all comments and feedback. It was our pleasure to care for your Uncle as part of our family here at Heartlands. I will pass your kind words on to the staff team.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Heartlands Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Heartlands Care & Nursing Home is calculated as follows: ( (273 Excellents x 5) + (28 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 320 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heartlands Care & Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Margaret

Margaret Richards

Job Title: Home Manager

Joined: 2022

Margaret Richards is our Home Manager at Heartlands Care & Nursing Home. Margaret is committed and passionate about getting to know each resident and their family individually. Margaret operates an open-door policy and welcomes families and residents to pop in at any time for a chat over a cup of tea.


Sevgi

Sevgi Halil

Job Title: Customer Relations Manager

Joined: 2021

Sevgi Joined Country Court in 2021 as a Senior Carer and is now our Customer Relations Manager at Heartlands. Sevgi is passionate about our residents and delivering the highest standard of care.


Paul

Paul Bowen

Job Title: Hospitality Manager

Joined: 2002

Paul has worked for Heartlands Care Home for almost 20 years. He has worked within various different sectors in the home, over the years, which has given him a wealth of knowledge and experience. Paul is our newly appointed Hospitality Manager and will oversee the management and support of our Domestic and Hosting team.


Karen

Karen Carter

Job Title: Administrator

Joined: 2021

I am the Homes Administrator and I support the management team along with other departments in the home.


I assist the whole staff team with regular Covid tests and manage the staff training to ensure we are all working safely, effectively and as a team.


I assist all families and residents with general enquiries and help our residents manage their finances in the home.


Katie

Katie Bint

Job Title: Front of House

Joined: 2018

I have day-to-day reception duties, I meet and greet on reception and help our residents and their families with any enquiries they may have. I currently assists all visitors with lateral flow tests and ensure the process is as quick and smooth as possible.


I love my job because every day is different and I learn something new every day. I love being part of a team and I really enjoy getting to know and spending time with our residents.


Tracy

Tracy Davies

Job Title: Activities and Well-being Coordinator

Joined: 2005

I am Activities & Well-being Coordinator at Heartlands so together with my colleague we complete two group activities per day, one in the morning and one in the afternoon. In between these times I spend time with residents one on one, we have quite a few residents that are unable to take part in group activities so I like to ensure they are not isolated and feel part of our family. I plan future events and activities and I work closely with our CRM to go through ideas. Because I have a background in care I also assist with self-care and mealtimes.
I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.