Heartlands Care & Nursing Home

50 Broadstone Road, Yardley, Birmingham B26 2BN
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9.8 83 Reviews
  • Heartlands Care & Nursing Home, Birmingham
Heartlands Nursing and Care Home, in the Yardley area of Birmingham, is a well-respected nursing and care home specialising in care for people with all forms of dementia, Alzheimer's disease and Parkinson's disease. The nursing and care team have years of experience in delivering high standards of care and support. Heartlands has good wheelchair access, enclosed outdoor spaces and good relationships with local GPs and other health professionals.

Heartlands Care Home is spread over three floors and registered to provide personalised, family-led care in a luxury yet homely environment, but at an affordable cost to the local community of Birmingham. The home boasts 66 en-suite bedrooms, a family room, relaxation spa, private dining room, café/bistro, cinema room and a garden room.

Residents enjoy a wide range of activities and events, led by the well-being and activities team who get to know each resident individually and support them to continue to enjoy their hobbies and interests.

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Care Provided by Heartlands Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Richards (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Heartlands Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Heartlands Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Heartlands Nursing & Care Home is open to visitors at any time.


  • Parking

  • There is a car park on site and in the surrounding residential streets.


Heartlands Care & Nursing Home Reviews (83)

Total of 83, showing 41-60
9.8

Heartlands Care & Nursing Home has a Review Score of 9.8 (9.770) out of 10, based on 25 reviews in the last 2 years. Over all time Heartlands Care & Nursing Home has 83 reviews.

Overall Experience

  • 65
  • 13
  • 3
  • 2
  • 0

Date Published

83
8
20
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Review from Hayley B (Granddaughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been with Heartlands now for just over a month. She was not coping at home even with the help of carers and wasn't eating and very unhappy having some very low moments. Since going to Heartlands she has gained weight, her mood has lifted, and she is socialising and has made friends which she
never really had. She has very high praise for the home and its carers; she looks like a different woman! Thank you, Heartlands, for being so wonderful with her and bringing our nans happy self back, now all she needs is her teeth, and she will be her again!
Thank you for all you do for her and us.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care Home, I will share your very kind comments with the staff team. We are very pleased to hear that she has settled well with us and is happy here as part of our family at Heartlands.


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Review from Jane M (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother has been in Heartlands Care & Nursing Home she is a completely new 86 year old, she is interacting with every activity even to a church service which she really enjoyed. Our mom can't praise all staff enough saying how helpful and lovely they all are. Mom has got continuous company
which is what she needed, she says it's like a hotel, you have whatever you want to eat, just ask them. Our mom has made some friends also which is also what she needed. We would recommend Heartlands Care & Nursing Home to everyone who needs this service, all we have so far is positive. Thank you to all the staff who work here whatever your role may be.

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Review from Sam J (Granddaughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was moved in to Heartlands through lock down. This was really hard on our family especially knowing we wouldn't be able to see her. We have had nothing but support and we, as a family, have felt so overwhelmed at times and it is a great relief to know that my Nan is safe and well and being looked
after by people that genuinely seem to care about her. Although I haven't been able to visit yet, my mum has and she said the home is beautiful. I have seen pictures of my Nan's room and one of the managers sent us a virtual tour. As we couldn't visit or get transport there, one of the managers also drove to my Nan's home to collect some of her belongings so she had clothes, photos and her favourite blanket in her room. I felt that was above and beyond - what a lovely thing to do. Whilst Nan is frail and unable to take part in most activities, we have received photos of her and we have seen her participate which is really reassuring. Thank you for everything you have done, you're all amazing.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for reviewing Heartlands Care & Nursing Home, it's a pleasure to take care of your Grandmother and we are delighted that she is part of our family here at Heartlands. I will pass your comments on to our staff team.


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Review from Margaret N (Niece of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted a good care home for my uncle that gave him a good quality of life still with no restriction on moving around and somewhere for him to be happy and at home. I visited twice before my uncle became a respite resident and didn't need an appointment. I was welcomed and shown around an extremely
clean, friendly home that didn't disappoint. My uncle initially went for a few weeks respite but was soon one of the family there and I knew that it was the best place for him to have a good life with people who make him smile and love him. They have had very trying times this year but have provided so much fun and stimulation for all the residents, including giving one to one time when they need it. Food is good quality and residents are always clean and well cared for and treated with respect. I have no hesitation in recommending Heartlands. I have visited lots of care homes but here was the place I had in mind for my uncle and it has surpassed all my expectations.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for taking the time to leave a review for Heartlands Care & Nursing Home we appreciate your kind words and feedback. It is a pleasure to care for your Uncle and he is very much part of the Heartlands family, we are very pleased to hear that you are so happy with his care and support.


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Review from Phil H (Nephew of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had no idea what would be the outcome of my uncle going into care and we didn't deliberately choose Heartlands care home but you'd never believe how glad and grateful we, the family, are that we're with Heartlands. The team are absolutely brilliant and are such great caring people with a special
mention for the staff member who smoothed out every problem and concern for the family, nothing is ever too much trouble for the team. The home features regularly on Facebook and we get to see the daily activities that have taken place in the care home. Would I and the family recommend Heartlands care home? Absolutely and without any hesitation.

Reply from Margaret Richards, Home Manager at Heartlands Care & Nursing Home

Thank you for your very kind review of Heartlands Care & Nursing Home, we are delighted that you are happy with the care your loved one receives. I will pass your lovely words on to our care and nursing team.


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Review from Jackie S (Daughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been here for over six months and she has settled in very well. I am so glad we chose this home for her as they have shown understanding, compassion and true care for her happiness and well being. The environment is lovely and the staff are always there to help whatever the request. There
is a warm welcome on every visit and I cannot think of a better place for my mom to be.

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Review from Alison W (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great friendly home with lots of lovely staff. Always helpful.
They do lots of things like baking, crafts and singing with the residents.

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Review from Eric G (Son-in-law of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our family's first experience of a care home and from first to last we have been impressed with the professionalism, care and friendliness shown by all members of staff. They made our father feel totally at home and really tended him thoughtfully and considerately. The staff and management
always make you feel welcome and go the extra mile for the residents. We would have no hesitation in recommending Heartlands Care Home.

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Review from Sheelpa K (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a bad experience with another care provider, as a family, we have been very pleased with the service my father is receiving. The home is friendly and everyone from management though to all support staff and careers are friendly and they genuinely care and attempt to put a smile on the face
of the residents.

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Review from Susan S (Daughter of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a dementia resident at Heartlands Care Home and, having viewed several other residential care homes with some despondency, eventually found Heartlands, and the decision to place her there has not been regretted. She is happy, safe, well looked after and treated with the dignity she deserves.
The care staff go above and beyond to make sure the residents are well cared for, feel valued, feel they are part of an extended family, and are kept occupied with various activities. The surroundings are lovely, always clean and tidy, and it's a pleasure to visit. The support staff are always at hand, helpful and cheerful, just what was needed when I had to make the difficult decision to place my lovely Mom into care because of her advanced dementia. I would highly recommend Heartlands Care Home.

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Review from Wendy W (Wife of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently moved my husband who has Alzheimers into Heartlands for respite care, I have been really impressed with the environment and accommodation. The care and support provided by the staff and management team has been excellent not only for my husband but also to myself at a difficult time.
It feels like one big family.

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Review from Fiona H (Granddaughter of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful home. I cannot thank the staff enough for the love and care they show to my nan. It was so hard on all of us to see her go into a home. The first home she went in to was appalling and we felt so guilty that she had not been treated with dignity, Heartlands go above and beyond and
she is so happy now. For the first time in years, myself and my mum have been able to sleep. She really enjoys the activities and we love to see her taking part and having fun. The home is beautiful and always so clean. We would like to thank one member of staff in particular, she has shown so much care and compassion to not only my nan but us. It was a very emotional time for us all and she honestly couldn't do enough for us. She's worth her weight in gold. Thank you to everyone that looks after her.

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Review from Margaret J (Sister-in-law of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed by what I have seen. Excellent staff and management.
My brother-in-law has really settled and improved here. I would love to move in myself.

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Review from Steven B (Son of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all members of staff very helpful and easy to communicate with, they are welcoming, pleasant, and professional.

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Review from Dawn F (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate Heartlands care home for their hard work, friendliness and commitment to providing outstanding care. My father has been in two previous homes and not once did I ever see him looking so well, clean and tidy. For the first time in two years, I came away with 100% peace of
mind and reassurance and slept like a baby. Thank you, so much.

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Review from Stephanie L (Niece of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be good to see more people with capacity on the residential floor. Staff and management are terrific! Keep up the great work. Thank you!

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Review from Janet J (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom arrived at the care home on 17th December 2018. We viewed a number of other homes in the area but Heartlands offered the best facilities by far. Mom was welcomed by all of the staff who treated her with respect and dignity. This is a well designed, well managed and well-run facility. All of the
staff are helpful and friendly and appear to have moms best interests in mind in all that they do. The food is ok. Mom will say that the tea time food is sometimes poor especially the sandwiches. I have taken control of the laundry for mom as a couple of her items went missing (despite having labels attached). It appears that the more delicate items are treated the same way as general items and as a result lost shape and minor damage occurred.

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Review from Margarita A (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mom receives from this care home is 100%. I would recommend this home to everyone who needs care, from carers, to hospitality and all other staff who work in the home everyone is very helpful and answer any questions you ask. All I can say is a big thank you to all the staff
and carers.

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Review from Michael M (Resident) assisted by family/friend published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very professional, friendly and helpful. Management are always open to suggestions. Food is a good variety.


It's lovely that the home always smells fresh.


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Review from April H (Friend of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we entered Heartlands nursing home we knew that this was the right home for our friend.
As soon as you walk into reception you are met with a warm welcome. The management are extremely helpful and made you feel at ease, and can go and talk to them at any time, it's great to see that they
are involved with both staff and residents' well being and not just sat in an office.
The cleanliness of the home is exceptional, ALL staff from the management, cleaners, carers and nursing staff, are very approachable, professional and friendly. The food is plentiful, residents always have a good choice to chose from.
Residents are free to use any of the facilities, such as the cinema room being one, then there is the shop, and pub. The garden is well kept and secure.
My friend has been a resident for a while now and the difference in both her mental and physical health has been amazing, she is very happy to be there, saying that the staff make her feel wanted and loved.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Heartlands Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Heartlands Care & Nursing Home is calculated as follows: ( (255 Excellents x 5) + (22 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 296 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heartlands Care & Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Margaret

Margaret Richards

Job Title: Home Manager

Joined: 2022

Margaret Richards is our Home Manager at Heartlands Care & Nursing Home. Margaret is committed and passionate about getting to know each resident and their family individually. Margaret operates an open-door policy and welcomes families and residents to pop in at any time for a chat over a cup of tea.


Sevgi

Sevgi Halil

Job Title: Customer Relations Manager

Joined: 2021

Sevgi Joined Country Court in 2021 as a Senior Carer and is now our Customer Relations Manager at Heartlands. Sevgi is passionate about our residents and delivering the highest standard of care.


Paul

Paul Bowen

Job Title: Hospitality Manager

Joined: 2002

Paul has worked for Heartlands Care Home for almost 20 years. He has worked within various different sectors in the home, over the years, which has given him a wealth of knowledge and experience. Paul is our newly appointed Hospitality Manager and will oversee the management and support of our Domestic and Hosting team.


Karen

Karen Carter

Job Title: Administrator

Joined: 2021

I am the Homes Administrator and I support the management team along with other departments in the home.


I assist the whole staff team with regular Covid tests and manage the staff training to ensure we are all working safely, effectively and as a team.


I assist all families and residents with general enquiries and help our residents manage their finances in the home.


Katie

Katie Bint

Job Title: Front of House

Joined: 2018

I have day-to-day reception duties, I meet and greet on reception and help our residents and their families with any enquiries they may have. I currently assists all visitors with lateral flow tests and ensure the process is as quick and smooth as possible.


I love my job because every day is different and I learn something new every day. I love being part of a team and I really enjoy getting to know and spending time with our residents.


Tracy

Tracy Davies

Job Title: Activities and Well-being Coordinator

Joined: 2005

I am Activities & Well-being Coordinator at Heartlands so together with my colleague we complete two group activities per day, one in the morning and one in the afternoon. In between these times I spend time with residents one on one, we have quite a few residents that are unable to take part in group activities so I like to ensure they are not isolated and feel part of our family. I plan future events and activities and I work closely with our CRM to go through ideas. Because I have a background in care I also assist with self-care and mealtimes.
I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.