All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Heartlands Nursing & Care Home is open to visitors at any time.
There is a car park on site and in the surrounding residential streets.
Heartlands Care & Nursing Home has a Review Score of 9.8 (9.770) out of 10, based on 25 reviews in the last 2 years. Over all time Heartlands Care & Nursing Home has 83 reviews.
Review from Pamela S (Daughter-in-law of Resident) published on 12 April 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Son of Resident) published on 11 April 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter C (Son of Resident) published on 15 September 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.770) out of 10 for Heartlands Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Heartlands Care & Nursing Home is calculated as follows: ( (255 Excellents x 5) + (22 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 296 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heartlands Care & Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Sep 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Margaret Richards is our Home Manager at Heartlands Care & Nursing Home. Margaret is committed and passionate about getting to know each resident and their family individually. Margaret operates an open-door policy and welcomes families and residents to pop in at any time for a chat over a cup of tea.
Job Title: Customer Relations Manager
Joined: 2021
Sevgi Joined Country Court in 2021 as a Senior Carer and is now our Customer Relations Manager at Heartlands. Sevgi is passionate about our residents and delivering the highest standard of care.
Job Title: Hospitality Manager
Joined: 2002
Paul has worked for Heartlands Care Home for almost 20 years. He has worked within various different sectors in the home, over the years, which has given him a wealth of knowledge and experience. Paul is our newly appointed Hospitality Manager and will oversee the management and support of our Domestic and Hosting team.
Job Title: Administrator
Joined: 2021
I am the Homes Administrator and I support the management team along with other departments in the home.
I assist the whole staff team with regular Covid tests and manage the staff training to ensure we are all working safely, effectively and as a team.
I assist all families and residents with general enquiries and help our residents manage their finances in the home.
Job Title: Front of House
Joined: 2018
I have day-to-day reception duties, I meet and greet on reception and help our residents and their families with any enquiries they may have. I currently assists all visitors with lateral flow tests and ensure the process is as quick and smooth as possible.
I love my job because every day is different and I learn something new every day. I love being part of a team and I really enjoy getting to know and spending time with our residents.
Job Title: Activities and Well-being Coordinator
Joined: 2005
I am Activities & Well-being Coordinator at Heartlands so together with my colleague we complete two group activities per day, one in the morning and one in the afternoon. In between these times I spend time with residents one on one, we have quite a few residents that are unable to take part in group activities so I like to ensure they are not isolated and feel part of our family. I plan future events and activities and I work closely with our CRM to go through ideas. Because I have a background in care I also assist with self-care and mealtimes.
I love my job because I feel that I can contribute towards improving the quality of life for our residents, making them smile is so rewarding. Tracy lives locally, has 3 children and loves her job. The best part of the job is the ‘butterfly moments’, precious moments with residents. I like getting residents together and seeing how socialising can change the mood for residents making them feel more positive and upbeat.
I am also a Dignity Champion for Heartlands Care Home and a Dementia Friend.
I am working towards my Diploma in Care which I will complete in July 2019.
