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Herondale/Kingfisher has a Review Score of 7.7 (7.730) out of 10, based on 1 reviews in the last 2 years. Over all time Herondale/Kingfisher has 56 reviews.
Review from A K (Relative of Resident) published on 26 September 2023
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5.0 out of 5
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Review from Sharon D (Daughter of Resident) published on 14 November 2022
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5.0 out of 5
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Review from Anna G (Daughter of Resident) published on 18 October 2022
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4.0 out of 5
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Review from A T (Daughter of Resident) published on 11 October 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much for your kind words. I will make sure to pass them on to all the staff. It is an absolute pleasure to look after your dad, so pleased you are happy with the care.
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Review from June B (Wife of Resident) published on 11 October 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much for this fantastic feedback; it is always so encouraging for the staff to know they are doing an amazing job. Your husband is a pleasure to look after and your support in the home does not go unnoticed. Thanks for everything you do to support us being the home we are.
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Review from M L (Wife of Resident) published on 11 October 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you for this lovely feedback; as always it's a pleasure and I will ensure to feed this back to all the team. Equally, your support and encouragement has not gone unnoticed and is very much appreciated. Thanks again for your kind words.
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Review from Natasha B (Daughter of Resident) published on 5 July 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much for your lovely, kind and encouraging comments. It is an absolute pleasure to look after your dad. He is definitely a character that all the staff love and keeps us all on our toes with his witty comments. I will ensure your kind words are passed on to the staff.
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Review from M B (Wife of Resident) published on 5 July 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much for your lovely kind and encouraging comments. It is an absolute pleasure to look after your husband. He is definitely a character that all the staff love and keeps us all on our toes with his witty comments. I will ensure your kind words are passed on to the staff.
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Review from Glenda S (Partner of Resident) published on 8 June 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you for your kind words, it is always lovely to hear when families are happy with the care their loved ones are receiving. It’s a lovely boost to staff, who I know are always doing their best. I will be sure to pass this message on to the team.
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Review from Clare J (Daughter of Resident) published on 5 June 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you for such a lovely review, especially after all we have been through together in the last two years. The support we have received from yourself and your family has been overwhelming. It has been a pleasure looking after your dad and we are blessed to have him in our care home.
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Review from Martin L (Brother of Resident) published on 2 March 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much for your beautiful comments. We are the lucky ones having your brother stay with us and all the fun and laughter he brings to our home. He is such a character. It is always lovely to hear families are happy with the care we provide and gives all of us a boost to keep doing what we love to do. Thank you again for your kind words and I will ensure all the staff are made aware.
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Review from Deborah M (Daughter of Resident) published on 2 February 2022
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much for this lovely feedback and for trusting us with the care of your mum in what was a very difficult time for you all. It was a pleasure to look after such a wonderful lady. It's lovely to know that family members can see and experience the care and dedication our staff have for our lovely residents. I will ensure to pass on your kind words to all the staff.
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Review from Martin L (Brother of Resident) published on 23 August 2021
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much for your kind words. It is so nice to receive such positive feedback, from what for yourselves did not start out as the best experience. Your brother has been an absolute joy to look after and, if we are honest, we are the lucky ones to have had such a character join us. He has put a smile on everyone's face with his bubbly personality and witty comments.
I will ensure your lovely feedback is passed onto all the staff.
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Review from Patrick M (Son of Resident) published on 6 August 2021
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much for your lovely kind words. It was an absolute pleasure to look after both your parents, truly wonderful people. Your dad is a gentleman and was a very popular character with all the staff who were very sad to see him leave us but delighted he is doing well in his new home. I will ensure all staff are aware of your lovely comments.
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Review from Jill P (Daughter of Resident) published on 28 July 2021
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you for taking the time out to write this lovely review, we are really happy that you felt a little less worried, due to the care your dad is receiving, through such a tough time. Having visiting running smoothly is something we are very proud of as we want as many relatives to spend time with their loved ones. Thank you again for your lovely comments and these will be passed onto the staff team.
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Review from Nicola C (Daughter of Resident) published on 28 July 2021
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Overall Experience
4.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you, we’re pleased to hear you’re happy with the care your dad is receiving and that you are getting good, detailed updates when you ring us. Thank you for taking the time out to leave us a review as we really appreciate this. We will pass your lovely review onto the team caring for your dad.
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Review from Mandie G (Daughter of Resident) published on 28 July 2021
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Overall Experience
3.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
We’re sorry you’re not satisfied with the communication you are receiving regarding your mother on days you are unable to visit her in person, we know this is very important to know to put you and your family’s minds at ease. We will forward this to the nurse and care team to be more informative and detailed when calling for updates on your mother and hopefully this can resolve the problem you have been experiencing.
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Review from Glenys C (Wife of Resident) published on 28 July 2021
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Overall Experience
4.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you so much, our staff always strive to go above and beyond for our residents and we’re so glad your husband is making such a wonderful recovery; he is a pleasure to know and care for. Your kind words will be passed onto the staff working at Herondale with your husband.
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Review from Abi G (Granddaughter of Resident) published on 7 July 2021
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Overall Experience
5.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you, our staff are always striving to be the best they can be and we’re pleased you find everyone helpful and kind.
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Review from Helen P (Daughter of Resident) published on 7 July 2021
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Overall Experience
4.0 out of 5
Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher
Thank you very much, we’re delighted that you’re pleased with your dad’s care and are always greeted with helpful and friendly staff and of course that your dad is enjoying living with us. Thank you for your time to do this review.
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The Review Score of 7.7 (7.730) out of 10 for Herondale/Kingfisher is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Herondale/Kingfisher is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.063 Points relating to the number of positive Reviews for Herondale/Kingfisher is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 1 Positive Reviews ÷ 15.8 = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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