Herondale/Kingfisher

175 Yardley Green Road, Birmingham B9 5PU
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7.7 56 Reviews
  • Herondale/Kingfisher, Birmingham
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Care Provided by Herondale/Kingfisher

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 79 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Herondale/Kingfisher

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,448 – £1,828
    • Self-Funded Nursing Dementia Care £1,510 – £1,902
  • (these prices are only a guideline, please contact Herondale/Kingfisher to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Herondale/Kingfisher Reviews (56)

Total of 56, showing 21-40
7.7

Herondale/Kingfisher has a Review Score of 7.7 (7.730) out of 10, based on 1 reviews in the last 2 years. Over all time Herondale/Kingfisher has 56 reviews.

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Review from Martin C (Brother of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my sister would prefer to be in her own home, she has no complaints about staff, room or food, in fact, she is very complimentary about all three. This gives some comfort to her family to know she is being looked after.

Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher

We understand that everyone’s ideal situation would be to remain in their own homes but we are pleased that your sister is happy here with us and enjoys all aspects of life at Kingfisher & Herondale. We are happy that you and your family have comfort and peace knowing that she is receiving the best possible care.


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Review from Alan R (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always appear friendly towards both visitors and residents and the staff have the residents well being at the heart of all they do. My mother absolutely loves it here and that is the most important thing to me.

Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher

Thank you for your lovely words, our staff always have the residents' best interests at heart and we’re so glad that your mother loves living here with us. I will make sure to pass on your praise to all of the staff and thank you for taking the time to do this review.


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Review from Elizabeth S (Granddaughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and friendly to both my grandpa and my family when we visit. Thank you.

Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher

Thank you, we’re so happy that you and your family are welcomed when visiting your grandpa. Thank you for taking the time to do this review.


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Review from Amanda R (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid-19, I have not been able to access the home, however, Zoom and telephone calls to staff and my mum has built my confidence that this is a good home. Trust has been given to third parties to ensure Mum is in the best place for her. Mum tells me her room and the food and lovely, and the staff
cannot do enough for her. I am pleased overall.

Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher

Thank you, we are so pleased that you are confident and happy with your mum’s care and that she is settled and content. It’s brilliant that you have been in great contact with her through telephone and Skype as this is so important especially when getting into the home has been difficult due to the pandemic. Thank you again for your review.


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Review from Stephen R (Son-in-law of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As we have been not allowed into the home due to the COVID19 pandemic we have had telephone contact and the use of the small visiting room to see each other.
Staff have been very welcoming to us on arrival and good contact on the telephone if needed to speak.

Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher

Thank you we’re very happy you always feel welcomed on your arrival and have still been able to keep in good contact with your loved one through telephone and have been able to have 1:1 time during your visits.


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Review from Thomas S (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingfisher have been fantastic with my dad. Kind, patient and sympathetic. It is a difficult time in his life, but they have worked hard to make him as comfortable as possible. Thank you.

Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher

Thank you so much for your kind words, it’s an absolute pleasure to care for your dad. He always makes us smile with his brilliant sense of humour! I will make sure your kind words and thanks are passed on to the staff.


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Review from C W (Friend of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient with Covid testing and in all ways of caring due to virus conditions. Very polite and helpful. Activities need to be renewed once Covid is over and more to be added to aid mental health in residents.

Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher

Thank you for your review. It has been a difficult year but I am delighted that you have found us very efficient with Covid testing and caring. We will, of course, want to resume all of our activities as soon as we can. I will share your kind words with the staff team.


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Review from P B (Niece of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came into the home during the pandemic which made it really difficult for us as a family. All the staff have been very good both with my uncle and us, they have been very transparent with his wellbeing. We have been for lots of window visits and more recently internal ones. He seems to have
improved massively since arriving here and I'm sure as more restrictions are lifted he will continue to get better and stronger. They make sure he always looks smart and I know this is important for my uncle as he prides himself and is a real gentleman/war veteran.

Reply from Lisa Donnellan, Home Manager at Herondale/Kingfisher

Thank you for your kind words and lovely feedback and we will continue to work hard to keep the standards up. I will of course feedback to all staff involved.


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Review from V P (Stepdaughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher has given my family total peace of mind when it comes to the care of our family member. The care and facilities are excellent. The facilities are clean and tidy and well maintained. Our family member is settled and happy with the service and care provided and staff are very caring and helpful.
The interaction between staff and service users is excellent.
The management and care team are very polite friendly and extremely helpful. My family and I would be happy to recommend Kingfisher to others for their excellent service from management to care staff.

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Review from K H (Granddaughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been at Kingfisher for a short time but it’s clear how happy he is there. His room is lovely and kept nice and clean at all times. Both the care staff and the management have been fantastic during a time that was difficult for us all, they have made sure he has felt welcome and comfortable.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you so much for your kind words, it is always lovely when the hard work and dedication of the staff is recognised by family members. We pride ourselves on our warm welcome and atmosphere in the home. I really appreciate the time you have taken to submit a review.


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Review from Wayne S (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely welcoming home. We were initially worried about how my dad would settle in but we couldn't be happier. He is so content and settled and always has lovely comments about the staff who he says look after him so well, " they love to feed me up". Even though the situation with covid has made
visiting difficult, the home has made every effort to accommodate visits and it has been great to have been kept up to date with lovely pictures on their Facebook page.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you for your lovely comments, it is always heart-warming when relatives see and feel the warmth of the home. I am very happy that dad has settled well and it is a testament to the staff of their caring ways.


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Review from Hilary P (Wife of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home. The staff are welcoming and friendly and nothing is too much trouble for them. Any problems my husband has had have been dealt with kindly and very efficiently. I have found it a pleasure to meet the staff when I visit my husband.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you so much for taking the time to put forward your recommendation. It has been a pleasure looking after your husband, and as with all our ladies and gentlemen, we are so very privileged that families allow us to be part of their loved ones' journey. I hope everything works out for you both.


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Review from Malcolm B (Husband of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepdaughter and I visited quite a few care homes before we found Herondale/Kingfisher. We were shown around the care home by a care home worker which pleased me. I didn’t want management showing us around, no disrespect to management but felt more at ease. The care worker answered all our questions
openly and we thought honestly. We made the difficult decision to let Herondale/Kingfisher look after my wife. Three years have passed and I and my family could not be more pleased that we chose this care home. In my words this care home is well managed, care workers so helpful and caring. Nurses are so informative, always there to answer my questions and put an arm around you when you need it. Herondale/Kingfisher is in my eyes a little gem.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you so much for taking the time to submit your kind thoughts regarding the care and support Herondale/Kingfisher provide for our ladies, gentlemen and relatives. As a family, we are always touched to receive such praise and recognition, and I will be sure to pass your sentiments onto all the staff and look forward to seeing you again soon.


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Review from G S (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was a resident in the home for a short time, all the staff made her and us feel very welcome and comfortable from the first day. The care my mother received was excellent and of a very high standard. Everyone respected my mother's wishes, dignity and carried out her instructions.
We meet as strangers, and we left as friends.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you so much for taking the time to express your sentiments regarding the care your mother received. All the staff are tremendously dedicated to the ladies and gentlemen they look after and for them to be recognised in this way is a wonderful tribute to them.


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Review from John R (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at the end of life and the medical staff at the hospital could do no more for her. I was told that she would be moved to Herondale/Kingfisher Nursing Home on Yardley Green Road. I was sceptical and concerned as any sibling would be. I went down to the nursing home and was greeted by a
member of staff who invited me in and got a nurse to answer any questions that I may have. The nurse I spoke to made me feel completely at ease and I knew that I had no worries regarding my mother's welfare. My mom was moved into the home and was only there for less than two days before she finally passed away. I can honestly say that the staff at the nursing home are angels without wings. Even the cleaner took time out on my first visit to have a ten-minute chat with me. The nursing home is immaculate. If somebody was asking me about a decent nursing home for a family relative I would have no hesitation in recommending Herondale/Kingfisher.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you so much for your kind words. It is always rewarding when all staff are recognised for their dedication to their role. It is very kind of you to take the time to put forward this review given your recent loss.


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Review from D V (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our experience visiting my father, every staff member shows true care for the resident, office staff are always helpful.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you very much for your review of Herondale/Kingfisher, I am so pleased to hear you have a good experience when visiting your Father and that you find all staff caring and helpful.


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Review from J M (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not wish for a better place and staff.

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Review from Matthew F (Grandson of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and polite staff. I always feel very welcome.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you for taking the time to submit a review of Herondale/Kingfisher. It is good to know that you always feel welcome and the staff are polite. I will ensure I let them know.


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Review from Albert P (Husband of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this home 3 years and found carers very good. They treat me well.
The overall standard is very good.
I like the home.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you for your review of Herondale/Kingfisher. It is good to know you like the home and feel well treated. All of the staff will be pleased to hear your comments, thank you again.


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Review from Graham C (Son of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, rooms are bright and big. Sometimes there are not fresh smells present which travels through the facility.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you for your comments about the friendly staff at Herondale/Kingfisher. I note your words in relation to some odours being present in the home. I have requested the Hospitality Manager review this. Your comments are important to us; thank you again.


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Current Review Score: 7.7 (7.730)

Overview of Review Score

The Review Score of 7.7 (7.730) out of 10 for Herondale/Kingfisher is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Herondale/Kingfisher is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.063 Points relating to the number of positive Reviews for Herondale/Kingfisher is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 1 Positive Reviews ÷ 15.8 = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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