Herondale/Kingfisher

175 Yardley Green Road, Birmingham B9 5PU
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7.7 56 Reviews
  • Herondale/Kingfisher, Birmingham
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Care Provided by Herondale/Kingfisher

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 79 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Herondale/Kingfisher

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,448 – £1,828
    • Self-Funded Nursing Dementia Care £1,510 – £1,902
  • (these prices are only a guideline, please contact Herondale/Kingfisher to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Herondale/Kingfisher Reviews (56)

Total of 56, showing 41-56
7.7

Herondale/Kingfisher has a Review Score of 7.7 (7.730) out of 10, based on 1 reviews in the last 2 years. Over all time Herondale/Kingfisher has 56 reviews.

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Review from Kelly R (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely warm, caring home, great friendly staff, wonderful with the residents, highly recommended. Great entertainment for residents, all residents are kept lovely, smart and clean, home always smells nice and always very presentable, big praise for the cares and well done to the laundry for keeping
residents nicely kept and the cleaners for giving residents a lovely place to live. Hard working as a team and individually, always work hard.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you very much for your review of Herondale/Kingfisher House. I will ensure all of the departments you mention are aware of your kind words.


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Review from Mary J A (Friend of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is always happy and content here. The staff always look after her well and she is always in good spirits when I come and visit. A very welcoming home.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you very much for your review of your friend's care at Herondale/Kingfisher. It is good to know she is in good spirits, is being looked after and that you feel welcome.


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Review from M K (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher is a lovely home with its care values at the centre of the care provided.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you very much for your review of Kingfisher House; it is lovely to hear you describe the home's “care values” are at the centre of the care the staff provide. I will ensure I pass your comments onto the team.


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Review from Caroline G (Daughter of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having issues at my mum's previous care home, I was worried how she would settle into somewhere new. I needn’t have had any concerns as she has settled into Herondale really well. The staff treat her with respect and dignity and she now joins in with activities. I am not able to visit as often
as I did at the previous home due to the distance, but I know mum is being cared and looked after and when I visit it's lovely to see her relaxed in her new home.

Reply from Heather Young, Home Manager at Herondale/Kingfisher

Thank you very much for your review of your mum’s care at Herondale nursing home; it is so lovely to hear that she is settling in well, joining in with activities and is feeling relaxed in her environment.
Thank you once again for your kind words, I will ensure they are passed onto the whole team.


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Review from M S (Relative of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and friendly home. Does not feel like an institution. Happy carers and nurses. Very approachable. Clean and fresh. Rooms light and airy. Seems like a large family home. Good food.

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Review from Valerie P (Sister-in-law of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had an issue with a missing footplate on a wheelchair and everyone including carers, laundry staff and management did everything they could to find it. The issue is now being resolved satisfactorily with thanks to the new manager of the home.

Reply from Jo Taylor, Area Support Manager at Herondale/Kingfisher

Thank you so much for your review of Herondale Kingfisher Nursing Home. It is so important when things don’t go to plan we do all we can to resolve this. It is nice to hear staff did all they could to locate the missing footplate; I will ensure I pass your comments on to the whole team.


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Review from Moira T (Wife of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Kingfisher House to receive palliative care and ultimately end of life care. He was admitted in April and was cared for with friendliness and compassion by all who encountered him. This kindness was extended to me and our son. Nothing seemed any trouble getting his room homely.
Things were brought from home so he could occupy his time reading, listening to music, watching TV or DVDs. We could visit when we wished. We felt very happy in the knowledge that he felt in safe hands. It is a comfort to know that he cared for by such lovely caring people

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Review from Audrey C (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Kingfisher House after being in hospital seriously ill for approximately 6 weeks, from the moment I arrived at the home I felt comfortable and at ease. It's outward appearance was light, fresh and tidy. The home smelt fresh, decor was bright and there was a light and caring atmosphere
straight away. The staff were immediately helpful and welcoming, putting me at ease straight away. Within an hour my dad being there he was attended to and I immediately noticed the difference in him. He was calm, relaxed and since then he has made an all-round improvement

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Review from Heather H (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was put into Kingfisher Nursing Home from hospital for end of life care, as he was given 2/3 weeks to live.
We were devastated because we had had him bedridden at home for two and a half years. But he was given the best care we could have wished for, kept clean, comfortable, treated with
dignity at all times.
The staff were always patient, friendly and very supportive to all of his family.
The home was brightly maintained, beautifully inside which gave you a very warm feeling.
The outside had lovely lawns, trees and flowers. A nice outlook for the residents and family.
It had a homely feeling.

Reply from Debbie Green, Home Manager at Herondale/Kingfisher

I am heartened to hear that we were able to support you and the family through your Father's end of life journey, the team will be humbled to know that you found them so patient, friendly and supportive, thank you for telling us about it.


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Review from Joy E (Friend of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher House has a superb ambience.Most friendly management of staff, treating residents and visitors like old friends. My friend who is very elderly and has gone through many traumatic months since October 2016 has come on leaps and bounds in the two weeks she has been in Kingfisher House.

Reply from Debbie Green, Home Manager at Herondale/Kingfisher

Thank you for taking the time to tell us about the care and support your friend has been receiving at Kingfisher. It is great to hear that they are doing so well after having had such a traumatic time in the last few months, and that our team are so welcoming.
I hope you continue to enjoy your visits.


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Review from Naomi O (Friend of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour resided in here for only a few weeks but I was so happy with the care he received. All staff were attentive, personable and knowledgeable. I can't thank the staff enough for treating him so well and with such dignity, making his last few weeks as easy as possible for us. All staff were
friendly and acted in the best interest of the service user and should be commended. Thank you for everything. A special thank you to the staff.

Reply from Debbie Green, Home Manager at Herondale/Kingfisher

I am so glad that we were able to give your neighbour the attentive, knowledgeable, dignified care that he deserved, thank you for telling us about it.


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Review from Mark B (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred into Herondale after a pretty traumatic time at another care home.On our initial visit to Herondale, we were welcomed by very friendly staff and we immediately felt this was the best place for my mother to be looked after. During her time there she was kept clean, fed well
and her general hygiene was immaculate. The staff were friendly and accommodating and the one to one supervision she received was excellent. I would definitely recommend this home to any other families who are unfortunate to have family members suffering from dementia.

Reply from Debbie Green, Home Manager at Herondale/Kingfisher

I am so sorry to hear that your Mother had such a traumatic time in another care home but delighted that we have been able to provide the care and support she needs.


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Review from Lisa T (Daughter-in-law of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been a resident here for almost two years now and he has not been the easiest of people to care for in the early days but the amazing staff here took their time to get know and understand him and his needs and we truly believe that is the reason we are lucky enough to still have
him with us today.
From the management to the care staff there is only one word to describe Herondale Care Home and that is quite simply AMAZING.
Thank you for all you do for our family.

Reply from Debbie Green, Home Manager at Herondale/Kingfisher

Thank you for telling us about the amazing care that your Father-in-law receives at Herondale. The team will be delighted to hear that you think so highly of them.


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Review from Heather B (Daughter of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we had to make a decision that the best way forward was to find a care home for our dad. After much searching, we found Kingfisher and what a treasure this turned out to be. We were always made to feel welcome when visiting, in fact, we were told to make it our home. The staff are so committed
to the residents and visitors and everyone is on first name basis. Dad was there for five months and passed in Kingfisher two days after his 85th birthday, the dignity and professionalism from management superseded all our expectations. Thank you very much for all the care and attention that you showed us and thanks to the other residents and visitors who we met as strangers but left as friends.

Reply from Debbie Green, Home Manager at Herondale/Kingfisher

Thank you for your kind comments about the care and support you and your Dad received at Kingfisher House. It is lovely to hear how welcome you felt and I am pleased that your Dad's short time with us was a positive experience.


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Review from Rob M (Husband of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always admire the total dedication of all the staff to the care and understanding, not only to the residents, but relatives and friends.
Each individual residents needs (which are varied) are catered for and respected. 9.9/10.

Reply from Debbie Green, Home Manager at Herondale/Kingfisher

Thank you for taking the time to tell us about how much you admire the care team at Herondale/Kingfisher, it is great to hear that care for residents and their families so well, I will be sure to pass your comments onto them.


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Review from Beverley M (Daughter of Resident) published on 3 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 4 months in Herondale before passing away. He was treated with the utmost respect and received loving and wonderful care during his time there. The staff were always friendly and so kind to the residents and family. You could visit when ever you wanted and it was always the same. You
could tell how well looked after the residents were and the home felt very happy and full of love. My dad sadly passed away due to his dementia and myself and my brother stayed at the home for 4 days and nights during this sad time. The staff treated us so well emotionally and physically, feeding us and offering support. My dad had a very peaceful passing which was partly due to the loving surroundings he was in. I could not begin to thank the staff enough for the way they cared for my dad.

Reply from Debbie Green, Home Manager at Herondale/Kingfisher

Thank you for the lovely comments you have made about your Dad's time at Herondale Care Home. It is wonderful to hear that we were able to assist your Dad to have such a positive end of life experience and that you and your Brother felt so cared for physically and emotionally during this time. I will be sure to pass your comments onto our team.


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Current Review Score: 7.7 (7.730)

Overview of Review Score

The Review Score of 7.7 (7.730) out of 10 for Herondale/Kingfisher is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Herondale/Kingfisher is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.063 Points relating to the number of positive Reviews for Herondale/Kingfisher is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 1 Positive Reviews ÷ 15.8 = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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