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Highbury Nursing Home has a Review Score of 7.4 (7.353) out of 10, based on 4 reviews in the last 2 years. Over all time Highbury Nursing Home has 5 reviews.
Review from P R (Sister of Resident) published on 14 March 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Ramzan Ajaib, Manger at Highbury Nursing Home
Hi, We are so glad to see how supported you feel with us at highbury!
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Review from Jane M (Daughter of Resident) published on 13 February 2025
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Overall Experience
4.0 out of 5
Reply from Rowina Rego, Manger at Highbury Nursing Home
Thank you so much for taking the time to share your feedback. We truly appreciate your kind words about our staff and the cleanliness of the home. It's wonderful to hear that you feel your mother is safe, clean, and well cared for, that means a lot to us. We also appreciate your comments regarding areas that may need some updating, and we will take them into consideration as we continuously strive to improve our environment for our residents. Your recommendation and gratitude mean a great deal to our team, and we will be sure to pass on your thanks to the staff. If you ever have any further feedback or suggestions, please don't hesitate to reach out.
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Review from K O (Respite Resident) published on 15 January 2025
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Overall Experience
4.0 out of 5
Reply from Rowina Rego, Manger at Highbury Nursing Home
Thank you so much for taking the time to share your thoughtful review. It truly warms our hearts to hear about your positive experience with us. We are delighted to know that our carers made you feel comfortable and well looked after during your stay. Providing attentive, professional, and compassionate care is always our top priority, and it's wonderful to hear that their efforts made a difference. Our chef will be thrilled to know you enjoyed the meals, especially the poached eggs and full breakfasts. It's always a pleasure to create moments of joy through good food, and I'm so glad we could bring back some fond memories for you. Your kind words about our cleaner and their professionalism, as well as the activities organized by our events coordinator, mean a lot to us. We strive to provide not just care but a welcoming, lively environment where every resident feels valued and engaged. Thank you again for your lovely feedback.
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Review from N L (Son of Resident) published on 11 April 2024
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Overall Experience
1.0 out of 5
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Review from Roy W (Brother of Resident) published on 21 February 2023
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Overall Experience
5.0 out of 5
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The Review Score of 7.4 (7.353) out of 10 for Highbury Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.708 for Highbury Nursing Home is calculated as follows: ( (17 Excellents x 5) + (19 Goods x 4) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 48 Ratings = 3.708
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.645 Points relating to the number of positive Reviews for Highbury Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 3 Positive Reviews ÷ 7.6 = 0.395
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jun 2023
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