Hodge Hill Grange Care Home

150 Coleshill Road, Hodge Hill, Birmingham B36 8AD
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9.7 53 Reviews
  • Hodge Hill Grange Care Home, Birmingham
Hodge Hill Grange Care Home is a welcoming and well-presented setting ideally located in the heart of a peaceful residential area of Birmingham.

The team at the home provides residential, nursing and residential dementia care to older people, with a strong focus on personalised and person-centred support. They get to know each resident as an individual, allowing them to deliver care that supports their needs whilst also ensuring residents feel comfortable, safe and respected.

Inside, Hodge Hill Grange offers a choice of three sitting rooms, all with comfortable, specially designed furnishings. Bedrooms offer a tranquil and private corner of the home for residents, where they are free to personalise their space so they feel more at home. Meanwhile, the attractive landscaped garden, which is cared for by residents, is a popular spot to catch up with family and friends

Additionally, Hodge Hill Grange boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces provide the ideal spot for some alfresco dining.

Recognising that the transition to a residential setting can be challenging for residents and their loved ones, each member of the team is on hand to help you settle into life at Hodge Hill Grange. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care, supporting each person to live life the way they choose, with the peace of mind that they have a consistent support network around them.

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Care Provided by Hodge Hill Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Mayo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hodge Hill Grange Care Home Reviews (53)

Total of 53, showing 21-40
9.7

Hodge Hill Grange Care Home has a Review Score of 9.7 (9.681) out of 10, based on 22 reviews in the last 2 years. Over all time Hodge Hill Grange Care Home has 53 reviews.

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Review from Vicky R (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my Mom was only in the nursing home for 9 days but during those 9 days the care and attention she received was second to none. All the staff from the care assistants, well being nurses, cleaners and the manager treated my Mom with the utmost respect and dignity at all times.
Although my Mom
never managed to eat a meal they looked both substantial and nutritious and were always readily available as were the cups of tea and meal replacements.
The room was clean and spacious and we were allowed to take in things from home to make it feel more homely which I thought was a lovely touch.
I do not have anything negative to say about Hodge Hill Grange and am only pleased that my Moms final days were spent in such a lovely place with such lovely people.

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Review from T R (Relative of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff from management to housekeeping very polite and helpful and their top priority is the residents well being and safeguarding.

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Review from Kerry I (Granddaughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcomed when visiting my grandfather. He is looking very well since being here. Very happy with the overall experience.

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Review from Pearl W (Sister of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

That was the first time I was involved with a nursing home and funding etc. I was on a steep learning curve. The managers and nursing staff were extremely supportive and helpful in my navigating my understanding. The home is a very happy one, the staff are always smiling and efficient. Food very good
care excellent. My brother is happy and well cared for. The care plan for him second to none. I was buzzing about how happy and as independent as possible without support he was. Highly recommended.

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Review from Julie C (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was under the care of Hodge Hill Grange Care Home for almost four years. His care was excellent, with friendly staff who made him feel at home. He really enjoyed the food and drink available and also enjoyed taking part in the activities on offer. Rooms were kept clean and tidy as were communal
areas. Thank you to all the staff management.

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Review from D D (Husband of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Hodge Hill Grange Care Home for five and a half years having suffered from dementia. During that time she was always very well looked after by the management and staff who displayed kindness, dedication and loving care throughout (often in very difficult circumstances) until
her death in January 2022.
The family will forever be grateful for the care received and also for the friendship, courtesy and respect shown to me and other family members, particularly during these very difficult times caused by the pandemic.

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Review from Mark H (Son-in-law of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the staff extremely welcoming and helpful/. The care home is very clean and tidy. The food served is very good. My mother in law always looked clean and presentable. Very satisfied that my mother in law is getting the best care and is well looked after.

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Review from Paul G (Son of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been looked after at Hodge Hill Grange for the past two years and have enjoyed the comfort of the home and the dedication of the staff. They have been supported immensely well throughout the trials of the recent pandemic. We cannot thank all of the staff enough.

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Review from K F (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On having to find a home for my dad who has dementia we came across Hodge Hill Grange I've passed it so many times on the road but didn't know it was there behind trees "Hidden Gem". My dad was greeted into the home by the manager at the door a lovely gesture and a few of the staff came to introduce
themselves and show him around. On him being here for 2 months now I couldn't be happier with the care he receives the outstanding work the well-being coordinators people do is amazing playing records, doing games, dancing everyday chat's to keep him active sending me photos and videos is a big comfort. T see him smile, laugh and join in the reassurance that is needed when having to place your parent in a home. I've gone different times of the day and weekends to meet the staff and see what feelings I have, all I can say is a clean, happy, calming presence received at all times with the secure comfortable, cosy feeling of being Home.
A big thank you to all the staff for making the transition easier from a daughter who loves her dad dearly.

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Review from T S (Daughter-in-law of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend this place more than I do already. The staff are professional, competent, friendly and very compassionate! The safety and well being of the residents is the biggest concern of the staff.
The carers and staff are wonderful.

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Review from Roy M (Son of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work hard and put up with a lot.

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Review from Jan A (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time Mum has been at Hodge Hill Grange, she has been treated with kindness and affection which her deteriorating dementia has made difficult at times.
Although it has been a difficult time, I am impressed with the lack of Covid infection in the home.

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Review from Irene B (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

What can I say about Hodge Hill Grange - if it wasn’t for the fantastic staff that has looked after our mother in these terrible times we find ourselves in I don’t know what we as a family would have done. The staff are so good with our mother, they make sure she is safe and all her needs are met. We
as a family are able to contact the home any time of the day to enquire about our mother, I myself phone every evening and it is never too much for the staff to give me an update on what mums been up to that day. In these times, we are able to have a FaceTime with mum which is fantastic just being able to see her reassures us that our mother is been looked after. Thank you to the staff.

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Review from Susan B (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident of Hodge Hill Grange. Overall she is looked after extremely well and her needs are catered for. Since March, I have had three garden visits and a birthday visit through the windows. This is the area that needs to improve. There should be no reason why, with careful planning,
I cannot visit my mother.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hodge Hill Grange Care Home

Thank you for your kind comments regarding your Mother’s care at Hodge Hill Grange. Although we understand your frustrations with visiting, all Birmingham homes are in lockdown currently, due to high levels of infection in the area, therefore this is not a decision made by the home. Staff are working hard to prepare their visiting room for indoor visits and we will be in contact as soon as possible to advise you when these can take place.


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Review from C K (Sister of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault care.
Just a couple of issues when I visit, I always have to clean spectacle with soap water, have to clean nails.
As I stated, overall care is good.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hodge Hill Grange Care Home

Thank you very much for your review and your kind words about our care home, it means a lot to the staff and me. We always strive to deliver the kindest care and the highest quality of care at Hodge Hill Grange. We are concerned about your comments in relation to glasses and nail care. To enable us to look into this further, we welcome you to contact the home and make an appointment with the home manager to discuss this further. We look forward to hearing from you. Again we are sorry for your experience.


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Review from J F (Daughter of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and approachable. I am very happy with the care that my mother is receiving. Her room is always clean and tidy, as is the rest of the home. When I am able to visit, Mum seems very happy.

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Review from J W (Granddaughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Hodge Hill Grange Care Home was a very pleasant one, although it was a short stay for my nan. I could not fault any part of it.
We felt very comfortable and always welcome when visiting, staff had time for both my nan and us as a family, which I feel is very important. I would like
to say thank you, to all the staff and the management team, what a great service you provided.

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Review from Kay T (Niece of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly my uncle passed away in Hodge Hill Grange recently. The home had an incorrect contact number for myself, however, they had my address (this has been the same for 27 years). They did not notify me by letter and offer any chance to collect his personal effects or discuss his final moments.
I was
notified by social services regarding my uncles passing in September, he passed in July. Social services wrote to advise me of this.
When I took this up with the manager, she was unwilling to discuss the matter by telephone, saying any complaint had to be in writing and it was a breach of data protection to give me any information. She would not give me the date of death (required to register the death) causing more delays for my uncle to be laid to rest.
She gave the details to the funeral directors that were appointed by my uncle, not sure how this didn't breach the law?
I was advised that there would be a formal investigation and to date, I have had no details of the findings to date.

Reply from Clare Sheehan, Careline Advisor at Hodge Hill Grange Care Home

Please accept my sincere condolences on the passing of your Uncle, I am sorry that the level of communication fell below the standard that we would expect to achieve. Should you wish to discuss the matter further the Area Director would be happy to meet with you to discuss the matter further.


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Review from Steve R (Son-in-law of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom in Law has only been resident for a couple of months and although she wasn't happy about it in the first week or two I have noticed a big change in her now she has got used to being in care. She has made some friends and seems happy and contented - long may it continue.

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Review from David D (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found this care home to be kind and considerate to all residents, especially my Mom. I also received much kindness from all staff at the end of Mom's life. Thank you from me and all my family.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Hodge Hill Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Hodge Hill Grange Care Home is calculated as follows: ( (183 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 260 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hodge Hill Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen Mayo

Job Title: Home Manager

Introducing Karen Mayo
Home Manager at Hodge Hill, Birmingham


What does ‘kindness’ mean to you?


“Treating people with care and compassion, as you would want to be treated yourself”


As a dedicated healthcare professional, Karen Mayo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Hodge Hill since mid-August 2021, Karen closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“Knowing that I’m helping to make a difference in our resident’s day. Nothing is more rewarding than seeing a smile on someone’s face and knowing you helped to put it there”.


Karen has also achieved much outside of work, with her proudest achievement being getting her driving licence. Karen had always relied on family to get her where she needed to be but in 2019 decided it was time to bite the bullet and start some driving lessons. She passed the first time within 4 ½ months.


Outside of work, Karen enjoys spending time with her family, she is a proud mother and grandmother. Whenever she can, Karen will have days out with her family and also enjoys reading in her spare time.


If you would like to find out more about Hodge Hill, Karen would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.