Hodge Hill Grange Care Home has a Review Score of 9.7 (9.681) out of 10, based on 22 reviews in the last 2 years. Over all time Hodge Hill Grange Care Home has 53 reviews.
Review from S M (Daughter-in-law of Resident) published on 19 February 2019
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Overall Experience
3.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Hodge Hill Grange Care Home
Thank you for raising your concerns with us. I am sorry that you found the kitchen area to be below the standard expected. Regular walks around the home are undertaken by management and as part of this spot checks of the kitchen areas and fridges are completed. I have spoken with housekeeping colleagues and raised your concerns with them and they are now paying extra attention to the kitchen areas as a result. Relatives meetings are displayed and these are planned wherever possible in advance, in order to ensure relatives have the opportunity to attend. I cannot comment in relation to the issue you raised relating to your relative via this forum but would be happy to meet with you to gain more information, in order to investigate this. Please be advised that I operate an open door policy and am happy to deal with any such situations as they arise.
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Review from Angela G (Daughter of Resident) published on 27 December 2018
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5.0 out of 5
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Review from Betty H (Wife of Resident) published on 21 November 2018
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4.0 out of 5
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Review from J A (Daughter of Resident) published on 20 November 2018
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4.0 out of 5
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Review from William G (Brother-in-law of Resident) published on 7 November 2018
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4.0 out of 5
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Review from John G (Friend of Resident) published on 7 November 2018
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4.0 out of 5
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Review from Chelsie H (Granddaughter of Resident) published on 12 October 2018
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4.0 out of 5
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Review from Mark H (Friend of Resident) published on 10 April 2018
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5.0 out of 5
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Review from Lorraine H (Daughter of Resident) published on 15 September 2017
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4.0 out of 5
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Review from Julie V (Granddaughter of Resident) published on 17 August 2017
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4.0 out of 5
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Review from D V (Husband of Resident) published on 11 July 2017
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5.0 out of 5
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Review from Betty M (Wife of Resident) published on 10 July 2017
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4.0 out of 5
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Review from L M (Daughter of Resident) published on 15 June 2017
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Overall Experience
4.0 out of 5
Reply from HC-One, Careline Team at Hodge Hill Grange Care Home
Thank you for taking the time to complete a review for Hodge Hill Grange Care Home. The Team here really value the feedback provided by those who use our Home and Services.
I have taken on board your comments about the number of colleagues available to deliver care. Please be assured that staffing needs are regularly reviewed, and our staffing levels do meet regulatory requirements. We are also providing on-going training for the team so that they can continue to maximise their potential whilst on shift.
I have spoken to the Housekeeping Team about the comments you made in relation to odours, and this area will be monitored throughout the day. We are exploring different ideas about managing this.
Thank you for your encouraging comments about the carers, I will be sure to pass your words on to them!
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The Review Score of 9.7 (9.681) out of 10 for Hodge Hill Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Hodge Hill Grange Care Home is calculated as follows: ( (183 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 260 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hodge Hill Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Apr 2019
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Job Title: Home Manager
Introducing Karen Mayo
Home Manager at Hodge Hill, Birmingham
What does ‘kindness’ mean to you?
“Treating people with care and compassion, as you would want to be treated yourself”
As a dedicated healthcare professional, Karen Mayo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at Hodge Hill since mid-August 2021, Karen closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Karen remarked:
“Knowing that I’m helping to make a difference in our resident’s day. Nothing is more rewarding than seeing a smile on someone’s face and knowing you helped to put it there”.
Karen has also achieved much outside of work, with her proudest achievement being getting her driving licence. Karen had always relied on family to get her where she needed to be but in 2019 decided it was time to bite the bullet and start some driving lessons. She passed the first time within 4 ½ months.
Outside of work, Karen enjoys spending time with her family, she is a proud mother and grandmother. Whenever she can, Karen will have days out with her family and also enjoys reading in her spare time.
If you would like to find out more about Hodge Hill, Karen would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
