Ivybank Care Home

73-75 Middleton Hall Road, Kings Norton, Birmingham B30 1AG
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7.9 38 Reviews
  • Ivybank Care Home, Birmingham
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Care Provided by Ivybank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Ivy Leaf Care Ltd
  • Person in charge
  • Kuanrong Tian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ivybank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Ivybank Care Home Reviews (38)

Total of 38, showing 1-20
7.9

Ivybank Care Home has a Review Score of 7.9 (7.872) out of 10, based on 1 reviews in the last 2 years. Over all time Ivybank Care Home has 38 reviews.

Overall Experience

  • 14
  • 16
  • 8
  • 0
  • 0

Date Published

38
0
0
1
37

Review from Steve T (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Ivybank Care Home for eighteen months. The bedroom suited her needs, functional and kept very clean - with a large window to sit and enjoy the view. The cleaners do a good job. The carers do a hard job in a friendly and committed way. A singer and storyteller come twice weekly. It is
a medium-sized home which doesn’t ask residents to leave when self-funding finishes. I would recommend this care home.

Reply from Karen Tian, Home Manager at Ivybank Care Home

Thank you very much for your kind words. We always strive to look after all our residents and be compassionate and caring.


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Review from M W (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is always treated with respect, dignity and love. The carers are extremely vigilant and responsive when dealing with Mum's needs. We feel that Mum is in a very safe environment. We would have no hesitation in recommending Ivybank Care Home.

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Review from M A (Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

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Review from Patricia W (Sister of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful and management is continually trying to improve the home. My brother seems quite happy and staff and medical staff do their best to keep him cared for and well.

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Review from S B (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivybank care home is always clean, maintained well and the staff friendly and helpful. I think the staff do a good job and treat the residents with respect.

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Review from Anne P (Daughter-in-law of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ivybank is a very caring nursing home. My mother-in-law, who had very complex needs, became a resident at the home eight months ago. Whilst at Ivybank, all her needs were met by a team of excellent caring staff. Carers at the home all go the extra mile to ensure that residents in the home are supported
and treated with dignity. The activities co-ordinator provides a variety of stimuli to meet individual interests and abilities. The home manager is always available to deal with any queries or concerns you may have.

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Review from Claire M (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are very good at the home. The home has been improved to a high standard.

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Review from David B (Son of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Ivybank Nursing Home the end of last year. She is well looked after by the staff and has settled in really well. The home is very clean and tidy, all the staff are so helpful and kind and always make you feel welcome.

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Review from Helen P (Daughter-in-law of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law passed away very peacefully at Ivybank in May of this year. She had Alzheimers disease.
Admission was carried out by the home manager who knows how to take the stress off families. It was quick and without fuss.
She settled after a few days and enjoyed her meals, something she
had not done while in the hospital. My mother in law could be fractious, demanding and sometimes rude, not her fault I know however, it takes a special person to remain good tempered, warm hearted and entirely professional when nursing people who have dementia.
The cleanliness is impressive, the food is good, it's a bit like a home from home although my mother in law was bed bound because of a back injury. I would like to offer my recommendation.
Ivybank may not be state of the art, however, the caring attitudes and committed staff are extremely impressive. I would rather that and go home to sleep well knowing that my loved one is in excellent hands than be impressed by a lot of 'bling'.

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Review from Margaret B (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and respect shown to residents and their families by the staff at Ivybank are exemplary. Mum died there on 1st May, supported and cared for superbly to the end. She expressed her wishes to staff and the GP. All involved in her care ensured that these were respected.
The relationship
with the GP surgery opposite is responsive and supportive.
We have continued to be supported by Ivybank. We feel very lucky to have found this brilliant nursing home.

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Review from William E (Brother of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a little concerned after reading some reviews on the internet but after meeting the staff on the day before my brother's arrival, my fears were abashed and following an inspection, I am now fully confident that my brother's needs will be fulfilled. The staff generally are very patient and with
a good sense of humour, which makes it more pleasurable to deal with.

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Review from Gillian B (Niece of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family and I would like this opportunity, to say a big thank you to all the dedicated staff and management of Ivybank, for the excellent care and attention to our relative. We would also like to comment on how clean it is, it has improved a great deal since our relative first moved in. We would
also recommend it to anyone, should we be asked.

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Review from Sue M (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family are extremely pleased with the care and support given to our mother. The staff are all brilliant and take the time to talk to us and our mother. Nothing is too much trouble for them.

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Review from Christopher W (Son of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been shown and excellent level of care and dignity since living here. I am impressed with the staff's attention to my mother's care, plenty of smiles and encouragement when needed and nothing seems too much trouble.

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Review from J B (Niece of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Uncle was looked after well. Was moved to a smaller room, I minded more than my uncle though.

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Review from Angela A (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely caring staff who take the time to chat with mom and make her laugh. The staff makes sure that mom is always dressed nicely and excellent personal hygiene is maintained to both myself and mom.

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Review from Craig B (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

"He came to Ivy Bank,
Cos the other home stank,
Now that he is here,
He can live without fear,
Cos everyone is so dear."

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Review from D B (Daughter-in-law of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the very good service and facilities. My Father-in-Law is very happy and very content.

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Review from G B (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family overall has found Ivybank to be very well run. The staff are excellent as is the standard of care. One thing I would ask for is a couple of light chairs to be provided for visitors. A big thank you to you all.

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Review from Hayley M (Granddaughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and safe, staff are very helpful. My nan's room is always looking clean and presentable whenever we visit.

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Current Review Score: 7.9 (7.872)

Overview of Review Score

The Review Score of 7.9 (7.872) out of 10 for Ivybank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Ivybank Care Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.122 Points relating to the number of positive Reviews for Ivybank Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 1 Positive Reviews ÷ 8.2 = 0.122

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ivybank Care Home

What types of Care is Ivybank Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ivybank Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Ivybank Care Home have?

There are 39 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ivybank Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ivybank Care Home to the centre of Birmingham?

4.9 mile(s) as the crow flies, distance by road may be significantly further.