Review from Emma T (Granddaughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

My nan seems a lot happier and also the rooms are very clean and more bright. The garden area is lovely and the staff are happy to answer any questions that we may have.

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Review from Kenneth M (Husband of Resident) published on 23 March 2017
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Overall Experience

My wife has been in Ivybank Care Home for approx. 2 years. Very happy with all aspects of care.

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Review from Irene R (Sister of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

This care home is the best I have seen and it is very good for my mother.

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Review from Jeanette B (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother came here in December 2016 after her 2nd stroke. From the first point of contact with the staff at Ivybank Care Home, we were impressed with the information given, the cleanliness of the home and the care and support given to both Mom and our family. Mom feels well looked after and cared for.

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Review from Trevor P (Brother of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience

My brother was very well looked after and the family had lots of support, from the home. We were also treated at Christmas, as well as all the residents. Activities are fantastic and enjoyable even for us. We felt it was a home we can fully recommend.

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Review from G C (Wife of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

My husband has been in Ivybank for eight months. During this time he has been bed bound. He has received very good care and attention.

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Review from J OR (Brother of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my sister receives. The staff and management are very kind and polite. The hygiene and food are very good.

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Review from James C (Grandson of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

Lovely, friendly, nice people. Clean and well-kept conditions. Efficient tools (tables, lifting, driving). Tea and biscuits given out regularly and the staff ask if we want a drink. Pleasant décor, easy on the eye, warm rooms. Plenty of space to sit, family room for more company.

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Review from Victoria M (Daughter of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience

My dad has been well cared for during his stay and the admin staff helped us to reduce the costs. The some is very clean and the nursing staff are very helpful when we needed answers and respecting my dad's wishes.

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Review from Kevin T (Son of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience

My mom has been a resident at Ivybank for nearly a year. She is aged 85 wheelchair bound and has dementia. Ivybank is clean and tidy. Staff are polite and hardworking, but it seems understaffed. Can be hard to get hold of one of the staff as they always seem too busy. I find it's hard work to find out

how my mother has been between my visits. Would be nice if you were given updates on the resident that you are visiting, health and behaviour, without you having to keep asking. I also do not see much one-on-one interaction between staff and residents. On the whole, I feel that my mother is safe there. Meals are sizeable and look nourishing. The care home is also quick to get in a doctor or ambulance if they feel that a resident is unwell. The tv lounge is comfortable. There is also a nice family room with tea making facilities. This could do with having a sink and a small fridge in to keep milk fresh. There is a garden which is reasonably nice but would benefit from having more flowering plants.

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Review from Christine M (Niece of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience

The lounge has just been upgraded to a very high standard. It is now much brighter and appears more spacious. The staff are all very caring and also provide support to family members visiting. The management value their staff and speak highly of them. I believe all members have a genuine regard for

the welfare of the residents.

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Review from M S (Friend of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience

Care home is very well run, all the staff are very nice, its always nice to be able to take my friend out at the weekend.

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Review from Pam B (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience

My mother has been in this care home for 10 months and we as a family find it okay. My mother isn't too happy here but does suffer with depression and refuses to have counselling or a change in medication to help her. There are activities going on which she isn't interested in. I must say how marvellous

the manager has been with having patience of a saint, trying to help her in any way he possibly can. The staff are very good but always seem to be very busy. I think an extra pair of hands would be a great help to them.

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Review from Pamela B (Daughter of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience

My mother has been in this care home for nine months now. She had a stroke so was needing nursing care. She hasn't really settled here, but I doubt that she would anywhere else. We chose this place as it is just around the corner from where I live so mum can be pushed around to my home in her wheelchair.

We as a family wouldn't rate it anymore than satisfactory but at the same time we wouldn't rate it any less.

Reply from Vicki Burden, PA to Operations Director at Ivybank Care Home

We value the feedback received and truly believe this enables continuous improvement. We will ensure that the comments are used constructively to enhance the service delivered.

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Review from Linda M (Niece of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience

Ivy Bank in my opinion staff and management are very good and friendly. The lady/aunties clothes were scruffy and dirty? and she felt poorly. It was nice to see today you had new chairs in the lounge and the lobby had been freshly painted. The lounge requires a make over painting/walls replacing carpets

as it's dirty. This could be a lovely and home if you spent some money if refurbished.

Reply from Vicki Burden, PA to Operations Director at Ivybank Care Home

We value the feedback received from any person involved in or having contact with Ivy Bank and truly believe this enables continuous support. We will ensure that these comments are used constructively to enhance the service delivered.

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Review from Victoria H (Friend of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience

The garden could do with some attention and the lady I visit her personal hygiene i.e. hands and nails.

Reply from Vicki Burden, PA to Operations Director at Ivybank Care Home

We value the feedback received and truly believe this enables continuous improvement. We are sorry that this has been the lady's experience of the service provided at the home, and we will ensure that the comments are used constructively to enhance the service delivered.

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Review from Margaret H (Friend of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience

The staff are friendly and welcoming although sometimes taking a while to answer the door. The rooms are decorated to reflect the residents personality's and needs but security in the corridors could be problematic for those who are mobile with dementia - some doorways, stairs and the front door are

potential risks. I have always found the staff caring towards my friend who I visit but my understanding is that, in a nursing home, each resident should have a 'named nurse' as a care link. The grounds are under-developed. Flowers and basic seating are missing and there are dead hanging baskets and paint peeling off chairs/ benches. This is a shame as it spoils the ambience of the home and it's profile to visitors.

Reply from Paula Oltean, Regional Manager at Ivybank Care Home

Feedback, whether positive or negative, is very important to us as we continually aim to improve the care and environment offered to our residents. We are sorry that you have found areas of the service provided less than excellent, and we will ensure that the comments are used by the Home Manager constructively to enhance the service delivered.
If you want to personally discuss your concerns further at any time please do not hesitate to call Shrikant Madhav Honap (Manager) on 0121 624 3006.

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Review from Ian I (Son of Resident) published on 2 October 2015
Submitted via Website • Report

Overall Experience

Since having to find a more suitable accommodation for Mom in early 2014, due to her deteriorating health, the staff at Ivybank Nursing Home have been nothing less than superb.

From the initial contact, through the decision process and more recently with the ongoing care, I have found everyone at

Ivybank to be kind, caring, considerate and professional.

I cannot fault the level of care, their personal, yet professional approach, along with the kindness and dignity they afford to all of the residents.

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Ivybank Care Home

Care Provided by Ivybank Care Home

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Funding & Fees Guide for Ivybank Care Home

Facilities