Review from C F (Son of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience

Dad has been a resident at Marian House Nursing Home for 18 months now, and we are really happy that he is well looked after, safe and cared for by the team. His room is always nice and clean whenever we visit, and we can sit in privacy there to spend some quality time with him. Dad has settled in here

lovely now, and he has a lot of friends with the staff. The back office team have always been incredibly helpful and supportive from day one, which goes a long way. Compared to two previous care homes Dad was in, this is so much better as he wasn’t looked after properly, and we get a lot of comfort in knowing Dad is safe here in these difficult circumstances. Well done, and thanks to all the team.

Reply from Alix, Administrator at Marian House Nursing Home

Thank you so much for taking the time to write this very kind review. We take such pride in providing exceptional care for all our residents and also in ensuring that communication with our resident's families and loved ones is open and receptive. I will pass on your comments to all the team here; they will be greatly appreciated.
We would like to thank you also for your support.
If there are any areas you would like to discuss further or have any areas you feel we could improve, please do not hesitate to contact one of the office team.
Thanks again.

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Review from J W (Sister of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience

I am very happy with the quality of care given to my brother. Whilst he is a resident at this care home, the quality of care at this home provides excellent standards of care from management to domestic, kitchen, care, etc. This home is extremely warm and inviting from all of the staff with excellent

communication skills, ie management and staff are extremely supportive of my brother whilst he is in their care. The standards of cleanliness and excellent standards of hygiene are of high standards, providing healthy, nutritious meals are provided for all residents. I am happy that my brother is in the right place for care.

Reply from Alix Barr, Administrator at Marian House Nursing Home

Thanks for the excellent review and for taking the time to write such a thorough review. We take great pride in delivering excellent care and maintaining high levels of communication; it is our aim to develop outstanding care. Thanks for taking the time to write your very kind review. As always, if there is anything you need or we can help with in any way, please do not hesitate to let us know.

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Review from Debbie W (Daughter of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience

My mom has vascular dementia and is bedridden, I work full time and it gives me peace of mind to know the excellent care she is given. Mom can’t participate in activities because of the severity of her condition, but could do the music therapy in her own room, they are excellent from the managers to

the cleaning staff they always chat with me when I visit and with my mom.

Reply from Alix, Administrator at Marian House Nursing Home

Thanks for taking the time to write a review for us and for your kind words. We take great pride in offering activities to meet the needs of all our residents. It is a pleasure to welcome Mom and yourself into our home. Please continue to share your feedback with us, and if you have further feedback for any areas you feel we could improve on, please do share this with us.
Thanks again.

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Review from Sandra S (Cousin of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience

Very welcome from staff, clean and tidy and polite staff. We were very impressed with the nursing home, the staff even heated up the dinner we bought in for our cousin and my husband.

Reply from Alix, Administrator at Marian House Nursing Home

Thank you for taking the time to review Marian House, I am so glad that you are happy with the home and staff, we are very proud of it! We always welcome the views of our residents and their families, please pass on any further feedback to our manager or if there is any particular areas that you feel we could improve.
Thanks again.

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Review from Diane G (Sister of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience

My sister appears to be happy and appears to be given good care by all members of staff. The staff are very friendly and if I have an issue they are approachable.
I am always kept up to date with what is going on with her.
The communication is very good between myself and the home.

Reply from Alix, Administrator at Marian House Nursing Home

Thanks, Diane for taking the time to leave this review.
Your sister is a pleasure to care for, as it is to welcome your family into the home when you visit.
If we can assist in any way at all, or if you have any further feedback, please do not hesitate to let us know.

Thanks again.

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Review from Suzanne G (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience

Dad has been in Marian House for 5 months and he has settled in well. The staff/carers are lovely and care for Dad well. All his needs are well managed. Dad's room is always clean as are the corridors and common areas.

Reply from Alix, Administrator at Marian House Nursing Home

Thanks Suzanne for your kind words, all residents needs are our priority and we take great pride in providing exceptional service.
As always, if we can assist with anything, or you feel there can be any improvement we welcome any feedback.
Thanks again for taking the time to write this great review.

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Review from H R (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience

From the initial contact with the office manager, who could not have been more helpful and understanding, the staff have helped us navigate Mom's move into nursing care. The home is always beautifully kept and the atmosphere is friendly and caring. They have helped us all adapt to this phase of Mom's

life with dignity and respect.

Reply from Alix, Administrator at Marian House Nursing Home

Thank you very much for your kind words and for taking the time to write the review. We take great pride in welcoming residents, relatives and visitors into our home, it is wonderful to hear this is recognised. We also pride ourselves in supporting the families of our residents as much as we support the residents and always strive to provide exceptional care.
Thanks again

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Review from J B (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience

My dad has been a resident for over 3 years and as a family, we couldn't be happier with the care he's received. They give him the care we are unable to do ourselves. We know he is loved and looked after by all the staff - from the office to the cleaners and everyone in between.
They keep us well-informed

about medical issues and are regularly in touch with us. The home is always clean and has a lovely feel about it when you walk in. The staff are very friendly and approachable and happy to help if we need anything.

Reply from Alix, Administrator at Marian House Nursing Home

Thanks for taking the time to write your wonderful review. You have all become part of the family, and it is a pleasure for us to care for your Dad.
We strive to develop relationships with the families that we welcome into the home, thanks for recognising this, and our aim is to provide outstanding care for residents.
Thanks again for taking the time to write your review and your kind words. I will make sure that your words are passed on to the whole team here.

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Review from Martin J (Regular Volunteer) published on 16 May 2023
Submitted via Website • Report

Overall Experience

As a volunteer, I visit Marian House weekly to administer Holy Communion to two residents. During the visit, I usually have some brief discussions with staff and always feel welcome. I find the staff to be both friendly and accommodating. Particular mentions go to the Activities Co-Ordinator, the on-site

manager, and the lady who distributes the refreshments. Also, fellow visitor - the hairdresser.

Reply from Alix Barr, Administrator at Marian House Nursing Home

Thanks Martin for your kind words and for taking the time to write your review, it is great to welcome you into the home. The visit that you make to the residents is gratefully received.
We always aim to provide a welcoming atmosphere.
Thanks again.

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Review from Tracy L (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

My mom was looked after at Marion House for her final days. Mom was given 24-hour care. Special thanks to the staff.
Mom was looked after in her last days which helped us not only with the transition of having to come to terms with Mom going into a home, which she never wanted to, enabling us to feel

comfortable with this as we knew this was our only option.
Thank you all for looking after our mom.

Reply from Alix, Administrator at Marian House Nursing Home

Thanks Tracy for your kind words, they really are appreciated by all of us here. It was our pleasure to look after Mom and have your extended family as part of the home while your Mom was with us.
Once again, thanks for taking the time to leave such a great review.

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Review from Lucy F (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

My mom moved in under Covid restrictions, which wasn't ideal, as she was scared to make such a huge move without her family by her side.
However, the staff were incredibly kind and supportive and made her transition as easy as possible. Special thanks to staff who held her hand in the early days,

when family weren't allowed to.
Since the very first day, the staff have been amazing. They work incredibly hard, to ensure that every aspect of my mom's life runs smoothly.
The staff treat my mom more like a friend, rather than a resident, she is so happy.
This is so comforting and reassuring for her family, we need not worry about a thing, as we know that my mom is receiving the best care. As she lives in an extremely happy environment and she loves her cosy room.
The home itself is well-equipped, spotlessly clean and very welcoming.
We can't possibly put into words, the level of gratitude we feel towards the staff of Marion House.

Reply from Alix, Administrator at Marian House Nursing Home

Thanks Lucy for taking the time to write this amazing review. It was our pleasure to offer that support to your Mom and the rest of your family, during the Covid restrictions and since the restrictions have lifted, it has been wonderful to welcome you all into the home.
We always strive to provide outstanding care, and also for the resident's families to feel as welcome as the residents do.
Once again, thanks for taking the time to review us, and for all your kind words, they really are greatly received. I will pass on the kind words to all the staff here.
Thanks.

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Review from Lynette W (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

My mom is on end-of-life care. Her care is excellent, I can go home knowing she is being looked after and in good hands. She has dementia which is horrendous for us seeing her suffer so need to know she is safe. They always let me know how she is doing and any problems I have they help any way they

can.

Reply from Alix Barr, Administrator at Marian House Nursing Home

Thanks Lynette for taking the time to review our home, and for your lovely words. It is our pleasure to know you feel reassured that your Mom is in good hands. We take great pride in our end-of-life care and dementia care and are as supportive as relatives need.
Once again, thanks for taking the time to review us, and I will ensure the staff hear your kind words.
Thanks

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Review from M C (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

The home is lovely, the room that my mum has is homely. We are allowed to put pictures on the wall and bring items that are special to my mum. We are always greeted by a friendly face and are allowed to pop in at any time.
The nurses are fully qualified and administer any medication. We are kept informed

of changes to our mum, whether it’s her health or if they are concerned about her well-being. The home is not the biggest, which is one of the reasons I like it. It is more personal and the staff have time to stop and talk to you.
The staff know my mum really well which is comforting for our family.
If I raise any concern it is dealt with immediately which is reassuring.

Reply from Alix Barr, Administrator at Marian House Nursing Home

Thanks for taking the time to leave a review. It’s lovely to hear that you recognise the effort we put into keeping our homely environment for the residents, we really do take pride in this. It is a pleasure to have your Mom and the rest of the family as part of the Marian House ‘family’.
As always, if there is anything you need or we can help with in any way, please do not hesitate to let us know and once again, thanks for your very kind words.

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Review from Elizabeth D (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

Absolutely lovely nursing home. My mom is having ‘end of life’ care and she is so well looked after with lovely staff. Nothing is too much trouble. They look after her as if she was a member of their own family.

Reply from Alix Barr, Administrator at Marian House Nursing Home

Thanks so much Elizabeth for your 5-star review. End-of-life care is so important to us all here and knowing that we provide reassurance to you as a family is our pleasure.
Once again, thanks for taking the time to review us.

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Review from Mickee W (Brother of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

In the time my sister has luckily spent at Marian House she has received wonderful care. The staff have looked after her in a most loving and sympathetic manner they have also treated her family and friends excellently. I would recommend them wholeheartedly to anyone.

Reply from Alix Barr, Administrator at Marian House Nursing Home

Thanks so much for your 5-star review, it is greatly appreciated and received by us all. It is a pleasure to look after your sister and to welcome the rest of your family into our home. We take pride in offering exceptional care to all residents.
Thanks once again for taking the time to write such an amazing review, I will pass your kind words onto all the team.

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Review from Wendy H (Friend of Resident) published on 30 April 2023
Submitted via Website • Report

Overall Experience

I find most of the staff pleasant and helpful. They work very hard and I know the home can be short-staffed. I feel the cleaning could be to a better standard. There seems to be an issue with the wrong clothes being worn at times.

Reply from Alix, Administrator at Marian House Nursing Home

Thank you for your feedback Wendy and also your time to discuss this in person. We will always endeavour to provide exceptional service and will continue to do so going forward.
Once again, thank you for your feedback.

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Review from Margaret S (Wife of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience

My husband became a resident of Marian House Nursing Home in September 2022 and passed away in February 2023. He arrived suffering from advanced Alzheimer's, presenting quite a care challenge. I was full of hope because the building was light, the staff welcoming and the residents were alert because

they were included in all that was going on around them. Over the following six months, I was never disappointed. The patience, care and love shown to all residents came from the top and spread out through the whole team. The home is really clean, the food is plentiful, home-cooked and delicious. The laundry is well organized and activities inspired. Meetings are held for relatives both to share changes and to invite feedback.
Looking for a care home that will suit your loved one is difficult and visits often just showcase facilities. Standards of care are more difficult to judge. Marian House Nursing Home is one of the best and I thank the whole team for the care that gave me peace of mind and gratitude.

Reply from Alix Barr, Administrator at Marian House Nursing Home

Thank you very much Margaret, for taking the time to review our home and for your kind words. It was a pleasure to care for your husband and also to welcome you into our home. I will ensure your comments are passed on to all the Marian House team. Thank you also for continuing to take the time to visit us.

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Review from Kathryn L (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I would highly recommend Marian House Nursing Home. Mum moved into the home in April 2022 where she resided until she passed away in January 2023. Mum had struggled in her previous home but we saw her come to life when she joined residents and staff at Marian House. Her self confidence increased, she

was encouraged to exercise, enjoyed her hobby of bird watching and other very meaningful activities. The garden is lovely and Mum was actively encouraged to engage in outdoor activities. As a retired Occupational Therapist who has a particular interest in older adult care, in particular dementia care, I observed staff uphold my mum's dignity, acknowledging her lived experience of dementia. When Mum left notes to the milkman outside her bedroom door listing all the household items she needed for that week she was supported by staff to preserve her special identity, to remember the busy mum and primary school teacher she had once been. Staff were always very supportive to us.

Reply from Alix, Administrator at Marian House Nursing Home

Thank you for such a positive review, we take great pride in our dementia care. It was our pleasure to see your mum become so at home here and how quickly she settled in. Your kind words and hearing that you can recognise the effort that we make here in all areas of care and especially to preserve the dignity of residents are really appreciated by us all here.

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Review from Beverley J (Niece of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience

My aunt had been a resident of Marian House for over two years until she passed away a few days ago. The care she received was on the whole very good, for many staff it was a vocation not just a job who were excellent and very patient. If problems arose, which over a two year period were inevitable,

I would go straight to the manager who would act immediately and find a solution to rectify the situation. My aunt was treated with respect and as an adult, she was allowed to make her own decisions and given choices with her care. I can't say her care was always excellent but I don't think this is the case in any residential facility but the management team always encouraged feedback both positive and negative to help improve things. I would like to thank in particular four members of staff for always making myself and my aunt welcome and for going above and beyond for my aunt's welfare. A special thanks goes out to the hostess who was simply exceptional.

Reply from Marian House, Admin at Marian House Nursing Home

Thanks Beverly, for your kind words, they are truly appreciated by us all here at Marian House. Your thanks to the hostess have been passed on, it is lovely to hear that their hard work is appreciated.

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Review from Peter L (Son of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience

I am very happy with the quality of care given to my mother, the nursing staff are excellent and are always caring and treat her with dignity and kindness. All the staff are excellent and the tea lady and cleaner always have a cheerful outlook when they are with her.
The management team are very approachable

and will always offer help if required.
The staff are always busy. I would like to be able to chat through my mother's updated situation a little more but this is being resolved by the patients care records being available via wifi soon.
I would recommend this centre to anyone who has a relative who requires nursing care.

Reply from Marian House, Admin at Marian House Nursing Home

Thank you for your kind words, they are really appreciated by all of us at Marian House. Thank you once again.

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Marian House Nursing Home

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Funding & Fees Guide for Marian House Nursing Home

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