Neville Williams House

8-14 Greenland Road, Selly Park, Birmingham B29 7PP
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9.6 34 Reviews
  • Neville Williams House, Birmingham
Neville Williams House provides nursing care and is located on a quiet road in Selly Park, very near the park itself and a short walk from the Pershore Road. It has its own 12-bed specialist dementia unit, Bluebell Walk.

The team strive to enrich the lives of residents with personalised care, ensuring that every need is met with warmth and dedication. As a charity, every penny of its profits is reinvested into BCOP's nursing homes, enabling them to continually improve, innovate, and provide exceptional care.

The home has three communal lounges, the on-site Forget-Me-Not pub, which can also be reserved for family celebrations, a pet farm, a replica train carriage used for reminiscence therapy, a hairdressing salon and laundry. All rooms are en-suite and several have been refurbished in 2020 to make them more accessible for residents using wheelchairs, creating en-suite wet rooms and repositioning electricity points to be within easy reach.

Activities are designed around the interests of individual residents. Staff ensure residents’ privacy and dignity are respected at all times and support residents to make their own decisions about their care where possible.

Please watch the video to get a taste of the home.

As well as permanent care, BCOP provides short-term and respite places, as well as day care. Get in touch to find out more or have a look at the informative fact sheets on their website.

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Care Provided by Neville Williams House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Beasley (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Neville Williams House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care £1,000 – £1,497
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,497
    • RESPITE Self-Funded Residential Dementia Care from £1,497
    • RESPITE Self-Funded Nursing Care from £1,497
    • RESPITE Self-Funded Nursing Dementia Care from £1,497

  • Fees starting from £1000, average fee £1497. Fees could be higher, depending upon individual care needs and staffing levels required to deliver appropriate care.
  • (these prices are only a guideline, please contact Neville Williams House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends are able to visit at any time.


  • Parking

  • Neville Williams House has its own car park.


Neville Williams House Reviews (34)

Total of 34, showing 1-20
9.6

Neville Williams House has a Review Score of 9.6 (9.631) out of 10, based on 12 reviews in the last 2 years. Over all time Neville Williams House has 34 reviews.

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Review from J M (Sister of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident in Neville Williams House for 19 months. Her comments on the carers who look after her are, "Nothing is too much trouble for them.", " They are always polite and say please and thank you", "They want to do all they can to help me".
I, too, have always found the carers
cheerful, polite and helpful. I think they do a difficult job, and yet they have a caring and supportive attitude. They should be commended.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you for your review. It is always great to hear that you have witnessed kind and caring attitudes from the staff at Neville Williams. We want to ensure that all care we deliver is of a high standard. As always, our door is open if you wish to discuss any aspects of the placement.


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Review from M M (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Neville Williams House for 3 weeks now, she is very poorly and was transferred from hospital to this home.
I cannot praise them enough, as a nurse myself, I can be over-critical of healthcare, but the care they have provided is exceptional, they manage every aspect of care with
great care, respect and to a very high standard. The management of the home is excellent and the staff delivering the care are second to none.
As soon as she arrived she was allocated a named nurse, who has been really supportive to my brother and I and is really skilled at managing patients with end-stage dementia.
Both of my parents have been in a number of homes over the last few years, and my only regret is that we didn't find this home sooner.

Reply from Amy Beasley, General Manager at Neville Williams House

Thankyou for your review the staff at Neville Williams are dedicated to the care we provide to our residents. It is very heart warming to hear how touched you have been by the care you have witnessed at the home this is what we strive for person centered care. Thankyou for allowing us to care for your loved one.


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Review from Elizabeth M (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is a resident at Neville Williams, Birmingham. The carers seem to truly like him and know him (as he is now.) They treat him with respect and love. The lounges and corridors are very nicely done out with a lot of care. I'd like more activities, crafts, and singing to happen.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you for your lovely review, the staff always strive to get to know residents well taking a genuine interest. Please speak directly with our activity team for any specific activities you would like to see and they will be happy to help.


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Review from Michelle M (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mom receives at Neville Williams House is excellent, the staff are kind and caring and go the extra mile to make sure she is comfortable, all the staff hold different qualities and together they make a great team that puts the wellbeing of the residents first. As a family member whose
parent is on palliative care, you feel supported at all times as they wrap their care around you as well as your loved one. Thank you Neville Williams House.

Reply from Helen Gore, CEO at Neville Williams House

Thank you so much for taking the time to write a review, and I am so happy to hear that you feel supported as a family, as well as finding the care provided to your mom to be of the best quality. We feel honoured that you chose us as it is a privilege to look after people in their final years/days and make them as comfortable and fulfilling as possible. If you feel there are any improvements that could be made, please do let us know as we strive for excellence and continuous improvement.


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Review from Sharron C (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff gave a warm friendly welcome, so polite and really caring and really took good care of my mother. Respect, cleanliness, comfort and support were just fantastic. The bedroom was so cosy, with plenty of room and felt like home from home. Couldn't have wished for a better place for my poorly
mom to stay and knowing just how well she was looked after and cared for. A big thank you.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you for your lovely review, the staff always strive to provide that warm loving caring environment and its great to hear this is the experience felt by yourself and the family. Thankyou for allowing us to be apart of your mom's journey.


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Review from Barbara B (Sister of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care my brother had during the 15 months he was in the home. All the staff were considerate and understood my brother's personality. Since my brother's passing both my sister and I have been treated with kindness and consideration.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you for your kind words your brother will be missed by all the staff at Neville Williams.


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Review from John F (Friend of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal experience of Neville Williams House (as a friend of a resident) over the last 2 years has been exemplary. The staff in all areas are welcoming, friendly, attentive and caring in all matters. I got to know them over 2 years and was always welcomed with a smile, which matters!. My friend
received such wonderful care and attention and became a much loved resident. I would highly recommend Neville Williams House to anyone considering care home services for a family member. Real care delivered with compassion.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you so much for your kind comments it was a pleasure caring for your loved one I am glad you felt so welcomed when visiting.


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Review from Frank B (Husband of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A calm environment, the staff are very attentive and efficient but most of all genuinely caring of residents and supportive of their families. The team are well-managed in an orderly fashion. Activities were good. Residents were treated with a high level of respect. It was a most peaceful place for
my wife to spend the last months of her life.

Reply from Helen Gore, CEO at Neville Williams House

Thank you so much for taking the time to leave us a review. I am so happy that you found all areas of our service to be of a good quality, we know how important it is to create happy environments for our residents and their families. It was a privilege to look after your wife, and we hope that you stay in touch with our Neville Williams House team.


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Review from Jean D (Wife of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Neville Williams House for over 15 months, where he continues to get excellent care. He has been very settled during this time which is due to the patient, friendly care given by those who look after him and in particular those who work closely with him throughout the
day and night. Our whole family appreciate the welcoming, friendly warmth shown by all staff members.
We feel a part of the home too and are very happy in the knowledge that when we walk away we are leaving my husband in safe hands.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you for your review, so glad that you feel your loved one is well cared for by the team at Neville Williams.


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Review from M M (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Neville Williams House for three and a half months. He has been treated with great kindness by the staff, as have I. They are always willing to communicate about him. I particularly appreciate the 'Portal' I can use this on my phone or iPad to see his routines, how well he is
eating and drinking and even his mood - all in real-time. This is particularly reassuring on the days that I am unable to visit him.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you for your kind words so glad you are enjoying the care portal and that is offers such reassurance.


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Review from Bernie M (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly care home with excellent staff who really care about the residents. Lovely gardens for the residents to use and the food quality is excellent. Residents definitely 'feel at home'.

Reply from Helen Gore, CEO at Neville Williams House

Thank you so much for taking the time to review Neville Williams House. I am delighted to see that you rate us highly, we are very proud of our wonderful staff team and the services they deliver. Please do speak to the manager if you have any suggestions on how we can improve things (e.g. activities) as we are keen to tailor things to individual requirements.


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Review from Ann M (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Neville Williams House is a wonderful care home. My Father has been there for two and a half years. During that time my Father and our family have formed a lovely relationship with all the staff within the home, from the entertainment team, maintenance team, support staff, nursing staff, management,
housekeeping and kitchen staff. Nothing is too much trouble and support is available for all of us especially when we have tough days.

Reply from Helen Gore, CEO at Neville Williams House

It's a real pleasure to read such a wonderful review, thank you so much for taking the time to leave your comments. Our wonderful team deliver services we are truly proud of, and it is a privilege that people choose us to look after and care for their relatives.


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Review from A O (Partner of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lady partner has only been in the home for two weeks. I used to own a care home, so I know what I am looking for. I found the home very clean and thoughtfully furnished. The staff are exceptionally good with visitors and residents.

Reply from Helen Gore, CEO at Neville Williams House

Thank you for taking the time to review Neville Williams House, I am so glad that you are happy with the home and staff, we are very proud of it! Please do speak to the manager there if you feel there are particular things that could be improved, we are always keen to hear the views of our residents and their families.


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Review from J B (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Neville Williams House for almost a year and during that time I have always been delighted with the care that she has received. The staff all know Mum and always address her by name. She is always treated with kindness, dignity and understanding.
I particularly like the open door
policy where I can visit at any time. The garden is gorgeous and we are particularly fond of the animals - going into the garden feels like a trip out.
I would like to thank all the staff and management for everything that they do to make Neville Williams House such a welcoming place with such a warm feel.
I was absolutely dreading my dear Mum going into care but I can see that she is in a fabulous place where she is very happy. Thank you, everyone.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for your lovely review. We are so happy that you chose Neville Williams House for mum and that she settled into our little family so quickly. She is a delight to be around as is her family.
Thank you


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Review from Eric B (Husband of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been a resident of Neville Williams House for 5-years, and I can honestly say that in all of that time (even during the pandemic and subsequent lockdowns) that I have never once had a moment of concern for the care and treatment that my wife was receiving. It is never easy moving a loved
one into a nursing home, but the family atmosphere which has been created in Neville Williams House makes the whole experience so much easier and less stressful. It is very easy to say that all of the managers, nurses, carers and all of the staff do a wonderful and caring job, but in this case, I think it would be fairer to say that they all go the extra mile that makes this nursing home special. The in-house facilities available to the residents are very good, and the staff are very clever at making lots of activities to entertain the residents, and the food provided in the dining room is excellent.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for your lovely review. It is so good to know you feel you can leave your wife in the care of the Neville Williams Team and know we will always go the 'extra mile'.
I will ensure your comments are passed on to all the Neville Williams House team.


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Review from Terry M (Brother of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These are unusual times. Before Covid I used to travel 100 miles to visit my sister every three weeks. I have been very cautious about visiting but in late March. I and my partner saw my sister at Neville Williams House after a break of two years. I found her well and responsive after her 89th birthday.
The staff were welcoming, supportive and positive despite the difficulties of these pandemic times. I was much relieved but knew I could rely on the staff to take excellent care of my dear sister.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for taking the time to review our home and the care we give to your sister. Thank you for trusting in our home and looking after your sister, our care comes from the heart at BCOP and pleased that this was felt by you.


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Review from P H (Niece of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Neville Williams go that extra mile to care for my uncle. It's so good knowing he is in safe hands.
They previously cared for my mom and I was impressed then so had no doubts about entrusting my uncle to their care. Many thanks

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you for your kind words, all of us at Neville Williams House try to make the experience for the residents and their families the best we can. It’s so nice that you have taken the time to show your appreciation which I will pass on to the team.


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Review from Patricia F (Wife of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neville Williams is an exceptional care home. All of the staff make it a home from home for all the residents, and they treat all of the residents with great dignity.
I am thankful that I found this place for my husband, he was coming for a couple of years as none resident, and he has been a resident
now for nearly three years.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for your lovely review. We are honoured that you chose Neville Williams House as the care home for your husband. I will pass on your review to the team.


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Review from B H (Husband of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are an excellent team, with the happiness and comfort of residents their absolute priority. Always welcoming and friendly, getting back to near-normal after the terrible restrictions all care-homes and residents have had to endure. The staff still take every precaution to maintain health and
safety of the residents, who are treated as part of a family.
Catering is excellent, and the gardens with their birds, animals and flowers provide a lovely haven of nature for the residents and relatives to enjoy.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for taking the time to write the review. Our family ethos is a strong part of our home and I'm so glad you felt this when visiting your wife. I will pass your thanks on to our team whom I am sure will be delighted.


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Review from Angela C (Daughter of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, Neville Williams is the very best nursing home that anyone could choose for their precious loved one, knowing that under their care, they are looked after with complete dignity and love.
All staff, in every role, know every resident personally, and they are the very best you would
find anywhere.

Reply from Debbie Sigston, General Manager at Neville Williams House

Thank you so much for taking the time to write this lovely review. We are so honoured that you chose Neville Williams House to care for your lovely mum. I will pass on this review to our team whom I am sure will be delighted.


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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Neville Williams House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Neville Williams House is calculated as follows: ( (99 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 141 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neville Williams House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Neville Williams House

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Meet the Team (3)

Amy

Amy Beasley

Job Title: General Manager

Joined: 2015

I have worked for BCOP for a number of years first starting at Neville Williams house as a nurse and then transferring to our sister homes. I have recently returned to Neville Williams as General Manager


Jackie

Jackie Simpson-Birkett

Job Title: Care Manager

Joined: 2022

Jackie worked as a nurse at Neville Williams House for several years before being promoted to Care Manager in 2022.


Libby

Libby White

Job Title: Activities Coordinator

Libby has been part of our team at Neville Williams for many years and she organises activities and events for the whole home to enjoy.


Frequently Asked Questions about Neville Williams House

What types of Care is Neville Williams House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Neville Williams House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Neville Williams House have?

There are 50 Single Rooms.

What are the Facilities & Services at Neville Williams House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Neville Williams House to the centre of Birmingham?

2.8 mile(s) as the crow flies, distance by road may be significantly further.