Orchard House Nursing Home

126 Whitehouse Common Road, Sutton Coldfield B75 6DS
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9.8 23 Reviews
  • Orchard House Nursing Home, Sutton Coldfield
Orchard House Nursing home is situated in Sutton Coldfield, Birmingham. The team provide Nursing Care, Palliative Care, Day Care and Respite Care for elderly residents who may require help and support with their health and social care needs.

Orchard House Nursing Home is located in a quiet residential area; however it provides easy access to all public transport services. The bedrooms vary in size and are bright and airy. Residents are welcome to bring some of their own furnishings to make the room feel more like home. They offer a secure but homely environment that ensures that all residents’ health and social well being are promoted.

Orchard House place residents at the centre of everything they do. “Care with Kindness” is the best way to describe Orchard House and their core service objective is to give residents the opportunity to enjoy a positive and quality life experience during their stay. They recognise each resident's individual values and beliefs to be of the utmost importance in planning and delivering Person Centered Care (PCC). PCC essentially recognises every individual resident as unique and it takes a holistic approach in meeting the residents’ health and social care needs incorporating Namaste, which is a programme based around the mind, body and soul. The residents themselves, as well as their families, are actively involved in this process. They use residents’ prevailing abilities and strengths positively in order for them to lead as much of an independent life as possible. The dedicated team ensures that these objectives are met at all times.

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Care Provided by Orchard House Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Orchard House (Midlands) Ltd
  • Person in charge
  • Sheela Varughese (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Orchard House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Orchard House Nursing Home Reviews (23)

Total of 23, showing 21-23
9.8

Orchard House Nursing Home has a Review Score of 9.8 (9.824) out of 10, based on 12 reviews in the last 2 years. Over all time Orchard House Nursing Home has 23 reviews.

Overall Experience

  • 20
  • 3
  • 0
  • 0
  • 0

Date Published

23
1
10
12
11

Review from David (Husband of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife was taken there for what was to be her final weeks, she passed away at the end of November. The care and service she had while she was there cannot be faulted it was comforting to know that in her final days she could not have been at a better place. I would certainly highly recommend this home.

Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your kind words. She will be sadly missed by all staff.


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Review from Angela P (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of this care home enough. My mother, unfortunately, has recently died, but the nursing care she received at Orchard House was excellent. The care of myself and my sister in mum's final days was also beyond what I expected. Nothing was too much for them, and they were also very
friendly and kind. Friends of mums who phoned to ask after her also were impressed with the dedication of the staff. Mum was a very independent person who did not want to go into care, but her failing health meant that it was necessary. Despite her initial feelings, mum settled in and came to have genuine affection for the carers who looked after her. Anyone who has a relative looking for a nursing home for their loved one could not do better than this excellent establishment.

Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you very much for your kind words, it was a pleasure to look after your mother. She will be missed by all the staff at Orchard House Nursing Home.


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Review from Vicky P (Granddaughter of Resident) published on 15 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I couldn't be more appreciative of the diligence and care shown by staff to my grandmother who was a resident at the home. She died peacefully at the home, in accordance with her wishes and was provided with excellent care by all the staff but in particular two RN1s and a Senior Carer who looked after
her so well. They were so sensitive in their treatment of her and us when we spent her last few days with her and couldn't have been more thoughtful.
Care homes get an awful lot of bad press sometimes and they deserve to be recognised for the great work they do.
Thank you so much for making my grandmother feel so comfortable and safe over the past few years but particularly over the last few days.
You made a difficult time that much easier for us all.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Orchard House Nursing Home is calculated as follows: ( (117 Excellents x 5) + (25 Goods x 4) ) ÷ 142 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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