The Orchards Care Home

164 Shard End Crescent, Shard End, Birmingham B34 7BP
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9.8 95 Reviews
  • The Orchards Care Home, Birmingham
The Orchards Care Home, a purpose-built setting situated in the popular residential area of Shard End, east of Birmingham, provides personalised nursing and nursing dementia care to older people.

With welcoming sitting rooms, spacious dining areas and en suite bedrooms, the home has been designed and furnished to offer residents a true home from home. The on site salon and cinema provide the opportunity to relax and enjoy a favourite film, whilst for green-fingered residents, the courtyard garden is the perfect space to flex those gardening skills and reap the rewards of their hard work.

With a focus on personalised care and support, the team at The Orchards design life around residents, getting to know each person so that they can offer a lifestyle that's as engaging as it is relaxing. In addition to the range of activities available, links with the local community are also nurtured at the home, ensuring residents can get involved with what's going on in their local area.

Led by the home manager, each member of the team at The Orchards is committed to delivering the kindest care to all residents, supporting people to live the best quality of life.

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Care Provided by The Orchards Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Simon Barnett (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Orchards Care Home Reviews (95)

Total of 95, showing 21-40
9.8

The Orchards Care Home has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years. Over all time The Orchards Care Home has 95 reviews.

Overall Experience

  • 84
  • 8
  • 3
  • 0
  • 0

Date Published

95
5
14
23
72

Review from Claire C (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff. Mom is well looked after which pleases me. The food choice is excellent. Staff always take their time to talk to you and give updates on resident. Glad my mom is at this care home.

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Review from L B (Friend of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting a friend yesterday, the emergency alarm went off and the staff were very professional in dealing with it and maintaining residents' privacy and dignity as I passed their room. Staff also have treated my friend with the utmost respect and dignity.

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Review from Maggie H (Niece of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend The Orchards. The staff are first class and the care is excellent. I have had experience of other care homes over the last five years with other family members and this rates very high, even compared to more expensive places.

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Review from Pauline H (Sister of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting the home, I feel a nice sense of warmth and calmness. The environment is bright and welcoming. The staff are polite, helpful and hard-working, they seem happy in the workplace, they care and go above and beyond to help. The management is approachable and friendly and I can speak to them
about any problems that may occur and feel satisfied with the solution. My sister is treated with dignity and respect which makes us as a family very happy. I very much feel part of The Orchards family.

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Review from Amanda F (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and welcoming. Staff go above and beyond to help residents.

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Review from Nicola C (Granddaughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was referred here to receive end-of-life care instead of spending her final days in the hospital, and the care home was amazing, they treated her with care and respect at all times and were always there to help us during the difficult time. The care home is clean, safe and generally beautiful,
the staff were excellent and made a difficult situation easier. Thank you for looking after our relative during her final days and ensuring she died with dignity and in no pain

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Review from Philippa T (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute Mum arrived with you she was respected, listened to, and certainly well cared for. The detail you required before she came, and on checking in, showed how keen you were to meet Mum's every need. The staff were always professional, respectful and listened carefully to Mum, making sure
she always felt in control. All the staff got to know Mum very quickly, making time to talk to her and listen carefully to her likes and dislikes. We were all very impressed by the relationships staff quickly developed with Mum, and having got to know her ensured her care was personalised to her needs. As a family, we felt very welcome and included. Staff were always friendly and approachable, and everyone, including cleaners, the laundry and kitchen staff knew Mum, and always had a cheery welcome for us. Knowing Mum was being well cared for, in a safe environment these last few months was a reassuring gift. We can’t thank you enough for all you did for Mum.

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Review from Georgia-Mae E (Granddaughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home with welcoming and compassionate staff. The room in which my grandfather was staying in for the duration of his visit had excellent facilities and made him feel comfortable throughout. I was also offered full use of the in-home salon so that I could cut my grandfather's hair. It
was also nice to be able to sit in the gardens whilst visiting, during which time we were offered hot drinks by the staff. The finish of the home is of a high quality with fascinating historical photographs throughout. A final thank you to the staff for all that they did.

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Review from Stephanie H (Granddaughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful home! The manager and staff are beautiful people, who could not have done more to make my grandad feel at home during his stay. They excelled themselves and our expectations of care. My grandad returned home after his two weeks' stay like a new man. He thoroughly enjoyed his stay
there and cannot praise the staff enough. He has made some lovely new friends which he can’t wait to meet again on his next visit. I would like to give a huge thank you to every member of The Orchards for making this experience the best we could have wished for - for my grandad, but also my family, as we were able to rest easy, knowing that he was in the best hands.

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Review from Kerry S (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came to The Orchards from Good Hope hospital, as we felt for her own safety she needed 24-hour care. It has been only a temporary placement as we had secured a place elsewhere, but I have to say I cannot fault this home. My mom has thrived, she has gained weight, she looks the best she has looked
in months and it’s down to the love and care shown to my mom by the staff. I can’t stress enough what lovely caring people who work so hard and can’t do enough, they are an absolute asset to HC One. They genuinely care and are so friendly - nothing is too much trouble. If we hadn’t secured a place elsewhere, which is nearer to our home, I would keep her there without any hesitation. So to all your lovely staff, a massive thank you to you all. You’ve taken away so many worries and anxieties I had about my mom for the first time in years, I haven’t had to worry about her and she has been really happy and absolutely loves all the carers who look after her. You all deserve a pay rise.

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Review from N B (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in your care by our local hospital and the love and care shown by everyone we met reflected on just how much they give the people they care for. Mums car was above and beyond the call of duty and the warmness shown to us was equal to that too. When mum passed away they were so supportive
and considerate was outstanding and very family orientated. Nothing is too much trouble for them a great team and a great care home too.

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Review from K B (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mum needs to be helped with food at times, her tray, bib and clothes get dirty with food and are not cleaned regularly. (Mainly her tray.)

Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Orchards Care Home

We are sorry that you have experienced occasions whereupon food debris has been evident on Mum’s clothing, clothes protector and tray. Maintaining the dignity of our residents is of uttermost importance to us therefore we have discussed this concern with our care staff team to ensure this does not happen again. We would like to again thank you for your feedback as this has helped us improve the kind care we provide at The Orchards Care Home.


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Review from Julie F (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well looked after during her time in The Orchards. Nothing is too much trouble. I can totally rely on her care and attention.

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Review from Kathryn B (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the staff. They look after my mom and are very curious to her. I would recommend this nursing home.

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Review from Diane S (Niece of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my Aunty's 100th Birthday this May and the staff did their utmost to make it a special day, within the covid guidelines. All the staff were engaged with the event and decorated the dining area and courtyard for the occasion. The chef baked a fabulous cake and we celebrated in style. Aunty had
a lovely day, nothing was too much trouble and it is good to know that my dear Aunty is in a lovely caring environment. Thank you to all the staff team for looking after her.

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Review from J D (Partner of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff.
Enjoy coming.
Looked after.
Very friendly.

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Review from Karen S (Granddaughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole of the staff are wonderful; my nan loves it here.

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Review from Karen S (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and humanity shown to my dad and me would mean I would urge anyone to avail of your services. Every single member of staff in all roles are a credit to the care profession, even through the pandemic, they have endeavoured to advocate, support and empathise has genuinely touched
my heart.
Thank you to each and every one of you. Keep doing what you do, I am so glad our paths crossed, each of you has restored my faith in care services.

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Review from T B (Sister of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is in the home and we are so happy that she is being looked after so well. All through Covid the staff have been keeping us informed and make sure we keep in touch. The staff are really nice and my sister is happy.

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Review from L C (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to The Orchards from another care home in January 2019, and the difference was amazing. She was treated with dignity, respect, care and love, and come back to a little bit of her old self. I was treated with care and support as well, and at the most difficult time of my life,
the staff were amazing. Thank you!

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Orchards Care Home is calculated as follows: ( (231 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 270 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchards Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Simon

Simon Barnett

Job Title: Home Manager

Introducing Simon Barnett
Home Manager at The Orchards, Birmingham


What does ‘kindness’ mean to you?


“For me, kind care is going above and beyond for all Residents and listening to their individual needs.”


As a Registered Mental Health Nurse, Simon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents


Having joined The Orchards as Home Manager, Simon closely shares HC-One’s vision in aiming to provide the kindest care for and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at The Orchards.


When asked what he enjoys most about his role, Simon remarked:


“It means the world to me to see a smile on a Resident’s face, making them happy and helping to enhance their lives is the best feeling.”


Outside of work, Simon enjoys spending quality time with his friends and family, especially as he has seven siblings and 18 nieces and nephews. He also enjoys travelling abroad regularly and seeing new places.


If you would like to find out more information about The Orchards, Simon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.