The Orchards Care Home

164 Shard End Crescent, Shard End, Birmingham B34 7BP
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9.8 95 Reviews
  • The Orchards Care Home, Birmingham
The Orchards Care Home, a purpose-built setting situated in the popular residential area of Shard End, east of Birmingham, provides personalised nursing and nursing dementia care to older people.

With welcoming sitting rooms, spacious dining areas and en suite bedrooms, the home has been designed and furnished to offer residents a true home from home. The on site salon and cinema provide the opportunity to relax and enjoy a favourite film, whilst for green-fingered residents, the courtyard garden is the perfect space to flex those gardening skills and reap the rewards of their hard work.

With a focus on personalised care and support, the team at The Orchards design life around residents, getting to know each person so that they can offer a lifestyle that's as engaging as it is relaxing. In addition to the range of activities available, links with the local community are also nurtured at the home, ensuring residents can get involved with what's going on in their local area.

Led by the home manager, each member of the team at The Orchards is committed to delivering the kindest care to all residents, supporting people to live the best quality of life.

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Care Provided by The Orchards Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Simon Barnett (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Orchards Care Home Reviews (95)

Total of 95, showing 41-60
9.8

The Orchards Care Home has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years. Over all time The Orchards Care Home has 95 reviews.

Overall Experience

  • 84
  • 8
  • 3
  • 0
  • 0

Date Published

95
5
14
23
72

Review from B C (Niece of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for their superb efforts and extra hard work in keeping my auntie and all the residents safe and so well looked after during these especially difficult times. All my telephone calls have been taken in a welcoming and friendly manner with time taken to update me on how my auntie
is and on any other updates. A massive thank to one member of staff who is instrumental in helping us communicate with our auntie in the early stages of lockdown and to other members of staff who have been fantastic with communication arranging and organising visits so well and being so welcoming, friendly and helpful to both our auntie and her visitors during visits.

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Review from Richard B (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home made the decision to close the building to visitors two weeks before the Government decided on lockdown. There isn't much, or enough I can say about the care that my mother has had here. The key to a good care home isn't how good things are when there are no issues, itis how effective
things are dealt with if my mother has a problem. The staff is excellent at doing this. If we need something it is addressed instantly. She wants for nothing. We, as a family, have 100% confidence that the staff does everything they can to make my mother comfortable.

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Review from L H (Niece of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt has received is faultless. The staff are friendly and approachable at all times. The hygiene of the home is also faultless, even with the current covid19 virus. We had no concerns of not being able to visit, as we knew she was being cared for properly.

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Review from B H (Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely relaxing 24hr care. All staff including domestic staff are very pleasant and helpful.

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Review from M H (Wife of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a real homely feel. Carers and nurses took great care of my husband. Very grateful for his end of life care. So supportive of us even with covid-19.

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Review from Rebecca H (Granddaughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchards was amazing with my Grandad when he was in their care. Staff were lovely and always caring, and we would visit the same time every day, and there was a cup of tea already at the table for us. A special thank you to the maintenance guy, who in his break times would play darts with my Granddad.
My grandad was sad to leave and is missing you all.
Thank you all staff for the care you provide my grandad.
Keep safe all.

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Review from John S (Grandson of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan stayed at the home for a few weeks after she was in hospital while her house was having renovations for her to go home.
What can I say? Well, the staff were always kind to my Nan and all of our family. The food was excellent and Nan loved it. The care staff could not do enough and there was
always a big smile on reception.
I can’t thank the staff enough all the carers, nurses, cleaners and everyone else.

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Review from T B (Friend of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly.

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Review from J B (Niece of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt got was first class in every aspect. She would have liked to stay, she was there to be assessed. Well done to all you carers, cleaners, maintenance and social workers. 10/10.

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Review from D E (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to say how wonderful the whole staff are at The Orchards Care Home after succumbing to blindness on top of other serious health problems. Three years ago my mother became a resident there and the staff took her under their wings and gradually with their love, caring cajoling
and laughter gave her reason to enjoy life again. It has been a journey for us all we did not expect and we too were made to feel part of a new family. Nothing has ever been too much trouble nor any worry not resolved. My mother died on 23rd September 2019 in their loving care. We thank them with all our hearts.

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Review from Hannah J (Respite Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came as a short term resident. I was treated extremely well. Very kind and excellent care staff and nursing staff. All the food second to none.

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Review from R W (Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was excellent. Staff very good, medics very good. I would recommend this care home to all.
Excellent.

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Review from M D (Cousin of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly staff and a most welcoming attitude by them all.
A superb care home.

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Review from Jackie R (Regular Volunteer) published on 27 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Orchards as part of a Knit and Natter afternoon.
I was so impressed with the beautiful quality of the home, the kind staff who were alert and visible and the way in which residents are free to join in and express views.
What a breath of fresh air to visit this lovely home.

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Review from Diane (Lesley) B (Niece of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with exceptional staff who looked after my Aunty so well when she became a permanent resident in October 2018 up to her death on 3rd April 2019. Nothing was too much trouble and all staff were very friendly, patient, compassionate and understanding and the personal care was second
to none. As a family, we were kept informed in all aspects of care and notified immediately on the numerous occasions that my Aunt was poorly and needed to go into hospital. I cannot recommend this care home highly enough. It is a real 'home from home' experience and my aunty was very happy there - and we couldn't ask for anything more. Thank you ALL so much.

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Review from F D (Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed on E.A.B. For 6 weeks - go home soon. Staff cannot do enough for me, always helpful and kind. Management lovely and activities love the pub games. Food is good. Rooms are ok, better than hospital. Thank you to everyone.

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Review from G T (Brother of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the work and help that the staff put in.


Most helpful on everything.


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Review from B U (Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the home and the staff.
The management are excellent.
Food good and pub games.
Nothing too much better.
Highly recommend the care.

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Review from Eileen (Daughter-in-law of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at The Orchards as a temporary resident during September and October 2018. The staff were really excellent, having nursed her back to health, she has returned home but definitely misses them. The facilities and food are very good, with lots of activities and a great little hairdressers
- as nursing homes go its one of the best there is.

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Review from M A (Respite Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here on EAB and although looking forward to going home, will miss the staff, laughter and food!

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Orchards Care Home is calculated as follows: ( (231 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 270 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchards Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Simon

Simon Barnett

Job Title: Home Manager

Introducing Simon Barnett
Home Manager at The Orchards, Birmingham


What does ‘kindness’ mean to you?


“For me, kind care is going above and beyond for all Residents and listening to their individual needs.”


As a Registered Mental Health Nurse, Simon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents


Having joined The Orchards as Home Manager, Simon closely shares HC-One’s vision in aiming to provide the kindest care for and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at The Orchards.


When asked what he enjoys most about his role, Simon remarked:


“It means the world to me to see a smile on a Resident’s face, making them happy and helping to enhance their lives is the best feeling.”


Outside of work, Simon enjoys spending quality time with his friends and family, especially as he has seven siblings and 18 nieces and nephews. He also enjoys travelling abroad regularly and seeing new places.


If you would like to find out more information about The Orchards, Simon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.