The Orchards Care Home has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years. Over all time The Orchards Care Home has 95 reviews.
Review from A G (Son of Resident) published on 12 September 2018
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5.0 out of 5
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Review from Gillian J (Daughter of Resident) published on 30 August 2018
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5.0 out of 5
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Review from G F (Daughter of Resident) published on 17 August 2018
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5.0 out of 5
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Review from Ian T (Friend of Resident) published on 15 August 2018
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5.0 out of 5
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Review from Robert C (Resident) published on 13 August 2018
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5.0 out of 5
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Review from Stefan S (Son of Resident) published on 27 July 2018
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Overall Experience
3.0 out of 5
Reply from Clare Sheehan, Careline Advisor at The Orchards Care Home
Thank you for your comments. The Home Manager works long hours during the week and visits the Home some weekends. She noted that you appeared to have been enjoying the sunshine with your Mother in the courtyard garden on your recent visit on Sunday and did not want to disturb you as you both looked as if you were enjoying some time together. The Deputy Manager also works alternative weekends at the Home, and the EAB Manager works at least once a month at weekends. Please do approach them during your visits if you have any concerns and they will be happy to help. It is unfortunate that you were not made aware that the Management team are in the Home when you visit. A staff ratio of 1 to 4.5 is the average staffing at weekends, and the ratio is often 1 staff to 4 Residents – above establishment hours. We revisit and reassess our Residents level of needs regularly in order to ensure the staffing levels are appropriate. Unfortunately there are times for example, when colleagues are ill where the Home works to establishment hours. The staffing levels were reviewed at a recent CQC inspection and no concerns were raised in relation to colleague availability. I am glad that you find colleagues kind, and it is noted that no specific concerns have been brought to the attention of colleagues directly at the Home, either verbally or in writing. If you have any concerns whatsoever on any day that you visit please raise them with Management or the Nursing Team.
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Review from S G (Daughter of Resident) published on 25 July 2018
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4.0 out of 5
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Review from Christina C (Resident) published on 11 July 2018
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4.0 out of 5
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Review from Pearl W (Resident) published on 11 July 2018
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5.0 out of 5
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Review from Sue C (Daughter of Resident) published on 2 May 2018
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5.0 out of 5
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Review from Joanna B (Daughter of Resident) published on 11 April 2018
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5.0 out of 5
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Review from Thomas K (Resident) published on 11 April 2018
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Overall Experience
3.0 out of 5
Reply from Clare Sheehan, Care Advisor at The Orchards Care Home
Thank you for your comments and I am pleased to note that you thought that the staff were magic. The management team co-ordinated activities for you such as going to the pub for a meal, on an individual basis with the well-being co-ordinator and we are happy that you enjoyed it so much that you asked to go out again with the staff, after you had left the Home. The Home Manager and the Deputy Manager regularly walk around the Home and spent time with yourself on numerous occasions. I understand that you believe that you did not receive any physiotherapy whilst at the nursing home on an EAB basis, however, it does appear that you were offered this service and decided not to follow their instructions.
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Review from Anthony W (Son of Resident) published on 6 April 2018
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5.0 out of 5
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Review from M R (Friend of Resident) published on 3 April 2018
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5.0 out of 5
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Review from David G (Friend of Resident) published on 26 March 2018
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5.0 out of 5
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Review from A Z (Resident) published on 26 March 2018
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4.0 out of 5
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Review from J T (Daughter-in-law of Resident) published on 1 March 2018
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5.0 out of 5
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Review from Marlynn H (Wife of Resident) published on 28 February 2018
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5.0 out of 5
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Review from Susan A (Daughter of Resident) published on 26 February 2018
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5.0 out of 5
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Review from John T (Son of Resident) published on 26 February 2018
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5.0 out of 5
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The Review Score of 9.8 (9.833) out of 10 for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for The Orchards Care Home is calculated as follows: ( (231 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 270 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Orchards Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Apr 2018
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Job Title: Home Manager
Introducing Simon Barnett
Home Manager at The Orchards, Birmingham
What does ‘kindness’ mean to you?
“For me, kind care is going above and beyond for all Residents and listening to their individual needs.”
As a Registered Mental Health Nurse, Simon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents
Having joined The Orchards as Home Manager, Simon closely shares HC-One’s vision in aiming to provide the kindest care for and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
He also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at The Orchards.
When asked what he enjoys most about his role, Simon remarked:
“It means the world to me to see a smile on a Resident’s face, making them happy and helping to enhance their lives is the best feeling.”
Outside of work, Simon enjoys spending quality time with his friends and family, especially as he has seven siblings and 18 nieces and nephews. He also enjoys travelling abroad regularly and seeing new places.
If you would like to find out more information about The Orchards, Simon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
