The Orchards Care Home has a Review Score of 9.8 (9.833) out of 10, based on 23 reviews in the last 2 years. Over all time The Orchards Care Home has 95 reviews.
Review from D M S (Resident) published on 21 February 2018
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Overall Experience
5.0 out of 5
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Review from J G (Resident) published on 21 February 2018
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5.0 out of 5
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Review from Tony C (Nephew of Resident) published on 29 January 2018
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4.0 out of 5
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Review from William M (Son of Resident) published on 25 January 2018
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Overall Experience
5.0 out of 5
The team of people day and night are always there for their needs.
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Review from Christine P (Daughter of Resident) published on 25 October 2017
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Overall Experience
5.0 out of 5
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Review from Diane G (Daughter of Resident) published on 5 October 2017
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Overall Experience
5.0 out of 5
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Review from David H (Son-in-law of Resident) published on 14 September 2017
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Overall Experience
5.0 out of 5
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Review from David (Son-in-law of Resident) published on 12 June 2017
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Overall Experience
3.0 out of 5
Reply from Claire Hurworth, Careline Manager at The Orchards Care Home
On admission to the home, all of our residents are offered the choice of either female or male carers to attend their personal care needs; this is noted and evidenced within their individual care plans.
Residents are also offered the choice of times they wish to be woken each day, this is recorded in the care notes and reviewed daily as the resident's choices may change depending on their mood.
The home continues to monitor staffing levels within the home, dependent on residents identified needs and we staff the home accordingly to ensure kind care and that the individual resident’s needs of care are met daily.
During some busy periods of the day and in the absence of our Administrator in the reception area, there may be delays in staff responding to the front door access bell. For security purposes, we do require a member of staff to respond to visitors wishing to gain entry and delays may occur when staff within the home are providing care to our residents, although we endeavour to respond as quickly as possible. The Home Manager operates an open-door policy and is always happy to meet with any residents or relatives who may experience issues of concern so that they can be immediately rectified.
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Review from Sandra D (Daughter of Resident) published on 15 February 2017
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5.0 out of 5
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Review from Laura S (Daughter of Resident) published on 8 February 2017
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5.0 out of 5
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Review from Mark S (Son of Resident) published on 16 January 2017
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Overall Experience
5.0 out of 5
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Review from G S (Brother of Resident) published on 5 January 2017
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5.0 out of 5
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Review from P M (Resident) assisted by family/friend published on 4 August 2016
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Overall Experience
5.0 out of 5
Reply from HC-One, Careline Team at The Orchards Care Home
Thank you for taking the time to complete a review and for raising your concerns.
We have looked at the issues noted and have spoken to the maintenance team who has addressed the above. HC-One has a robust maintenance and refurbishment programme in place, and there is always room for improvement. The Home Manager operates an open door policy and encourages families to raise any concerns or issues as soon as possible so they can be addressed swiftly and actioned at the time of the concern.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Beryl G (Resident) published on 15 July 2016
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5.0 out of 5
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Review from Dorothy S (Sister of Resident) published on 26 November 2015
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.833) out of 10 for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for The Orchards Care Home is calculated as follows: ( (231 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 270 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Orchards Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Apr 2018
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Job Title: Home Manager
Introducing Simon Barnett
Home Manager at The Orchards, Birmingham
What does ‘kindness’ mean to you?
“For me, kind care is going above and beyond for all Residents and listening to their individual needs.”
As a Registered Mental Health Nurse, Simon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents
Having joined The Orchards as Home Manager, Simon closely shares HC-One’s vision in aiming to provide the kindest care for and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
He also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at The Orchards.
When asked what he enjoys most about his role, Simon remarked:
“It means the world to me to see a smile on a Resident’s face, making them happy and helping to enhance their lives is the best feeling.”
Outside of work, Simon enjoys spending quality time with his friends and family, especially as he has seven siblings and 18 nieces and nephews. He also enjoys travelling abroad regularly and seeing new places.
If you would like to find out more information about The Orchards, Simon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
