Perry Locks Care Home has a Review Score of 9.4 (9.367) out of 10, based on 40 reviews in the last 2 years. Over all time Perry Locks Care Home has 137 reviews.
Review from Kate L (Goddaughter of Resident) published on 17 January 2025
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Overall Experience
4.0 out of 5
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Review from S C (Daughter of Resident) published on 9 January 2025
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5.0 out of 5
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Review from Carol C (Daughter-in-law of Resident) published on 19 December 2024
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5.0 out of 5
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Review from Keith S (Son of Resident) published on 12 December 2024
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5.0 out of 5
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Review from Richard G (Nephew of Resident) published on 12 December 2024
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5.0 out of 5
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Review from Graham H (Son-in-law of Resident) published on 12 December 2024
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home
Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear of the condition of your father-in-law's carpet. As the carpet needs replacing, we have been in touch with our maintenance team and provided the measurements. We are currently waiting for the contractor and will follow up to ensure this happens. Delivering the kindest care is our top priority and we appreciate your lovely comments on our staff team who we greatly value.
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Review from Paul K (Partner of Resident) published on 11 December 2024
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home
Thank you for your review, we value all feedback as this helps us to make improvements where required. At HC-One, we strive to deliver kind care every day to our residents and their families. We are sorry to hear of your experience with a select few members of staff. If you experience or witness such behaviour, please do not hesitate to contact us. We are grateful to you for letting us know about your concerns and would like to assure you, that all feedback we receive is incredibly important to us. If you wish to discuss your concerns further, please do not hesitate to contact the Home directly.
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Review from Christopher S (Son of Resident) published on 5 December 2024
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Overall Experience
4.0 out of 5
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Review from K G (Daughter of Resident) published on 29 November 2024
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5.0 out of 5
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Review from M B (Grandson of Resident) published on 25 November 2024
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home
Thank you for your review, we value all feedback as it helps us to make improvements where required. At HC-One, we strive to deliver kind care every day to our residents and their families. We are sorry to hear that you find the pudding offered after every meal excessive. Our puddings we serve are diabetic and non-diabetic. The menus are developed in conjunction with the people who live in our Homes, and we strive to evolve and adapt to the needs and preferences of our residents. We are grateful to you for letting us know about your concerns and would like to assure you, that all feedback we receive is incredibly important to us. If you wish to discuss your concerns further, please do not hesitate to contact the Home directly.
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Review from L D (Daughter of Resident) published on 25 November 2024
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Overall Experience
3.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home
Thank you for your review, we value all feedback as it helps us to make improvements where required. At HC-One, we strive to deliver kind care every day to our residents and their families. Our Home is currently evolving onto a system which will allow our staff members to spend more time with our residents. Meanwhile, we will continue to deliver 1:1 activity with residents, who are nursed in bed. Furthermore, the menus are developed in conjunction with the people who live in our Homes, and we strive to evolve and adapt to the needs and preferences of our residents. We are grateful to you for letting us know about your concerns and would like to assure you, that all feedback we receive is incredibly important to us. If you wish to discuss your concerns further, please do not hesitate to contact the Home directly.
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Review from E M (Niece of Resident) published on 18 November 2024
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4.0 out of 5
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Review from L P (Daughter of Resident) published on 18 November 2024
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5.0 out of 5
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Review from L N (Niece of Resident) published on 18 November 2024
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4.0 out of 5
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Review from D T (Friend of Resident) published on 18 November 2024
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Overall Experience
4.0 out of 5
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Review from T E (Friend of Resident) published on 15 November 2024
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5.0 out of 5
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Review from J M (Daughter of Resident) published on 14 November 2024
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Overall Experience
4.0 out of 5
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Review from S R (Daughter of Resident) published on 14 November 2024
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4.0 out of 5
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Review from D B (Daughter of Resident) published on 12 November 2024
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Overall Experience
5.0 out of 5
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Review from T A (Daughter of Resident) published on 12 November 2024
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Overall Experience
4.0 out of 5
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The Review Score of 9.4 (9.367) out of 10 for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.367 for Perry Locks Care Home is calculated as follows: ( (236 Excellents x 5) + (172 Goods x 4) + (52 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 466 Ratings = 4.367
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 128 registered maximum number of service users is 25.6, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2019
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Job Title: Home Manager
Introducing Patience Rocha
Home Manager at Perry Locks, Birmingham
“Kind care to me is empowering and involving our Residents in their own care as well as promoting their dignity, health and wellbeing.”
As a Registered Adult Nurse with a BSc degree in Adult Nursing accompanied by an MSc in Public Health, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One since 2015, Patience closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Patience remarked: “My favourite thing about being a Home Manager is the ability to work closely with a group of people with different skills and talents. Having the opportunity to support and watch Colleagues develop professionally is very fulfilling to me.”
Patience has achieved much throughout her life, with one of her proudest achievements has been her career development through HC-One. Patience started as a carer in 2015 and was promoted to Senior Carer, whilst this was happening, she was also attending nursing school which allowed her to become a Unit Manager. Once Patience had completed her degrees, she became a Deputy Home Manager and now holds the Home Manager position.
Outside of work, Patience enjoys cooking for her family and spending quality time with them.
If you would like to find out more about Perry Locks, Patience would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
