Perry Locks Care Home

398 Aldridge Road, Perry Barr, Birmingham B44 8BG
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9.4 137 Reviews
  • Perry Locks Care Home, Birmingham
Perry Locks Care Home offers personalised residential, nursing and dementia care to older people in a friendly and welcoming setting located in Perry Bar.

With a wealth of experience and an understanding of what quality care entails, the home manager leads the team at Perry Locks to provide the kindest care possible to all residents.

By getting to know residents at Perry Locks, the team supports each person to live a happy and fulfilled life. The enriching activities programmes keeps residents engaged with old hobbies whilst also giving them a chance to try new things, whilst the homely setting is the perfect place for residents who prefer to relax and take it easy.

Community is an integral part of life at Perry Locks too. As well as always welcoming friends and family, the team is dedicated to supporting residents to establish and maintain positive relationships in the Birmingham neighbourhood. Whether it be spending time with local schools or visiting businesses in the area, residents at Perry Locks always have the opportunity to get involved with life just as they would living in the community.

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Care Provided by Perry Locks Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 128 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patience Rocha (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (128)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Perry Locks Care Home Reviews (137)

Total of 137, showing 21-40
9.4

Perry Locks Care Home has a Review Score of 9.4 (9.367) out of 10, based on 40 reviews in the last 2 years. Over all time Perry Locks Care Home has 137 reviews.

Overall Experience

  • 60
  • 57
  • 14
  • 3
  • 3

Date Published

137
29
36
40
97

Review from K W (Wife of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is on Perry Well and I find the staff to be caring, committed, and doing whatever they can to make her and the other patients as happy ad comfortable as possible. I have nothing but admiration and gratitude for there care of my wife.

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Review from J M (Son of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is always helpful and caring looking after my Father. Very friendly and always happy and funny.

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Review from J H (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfactory, any problems or issues that have arisen have been dealt with quickly, and effectively. The staff from the housekeepers up to the nurses have been treating family members as well as our Mam with care and compassion. They have always been there to answer any questions we may have.

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Review from D B (Wife of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all you do for my husband. I will be always grateful for his care.

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Review from P A (Son of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the staff is excellent. Always willing to do anything you ask. Regarding medication food, she is given. The carers always give Mom time and care. And Mom always seems to be happy.

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Review from S G (Son of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Perry Locks for approx. 6 months. I find the home very clean and efficient. The staff are all helpful and pleasant. My Mother is well looked after with a lot of personal care I am very pleased with the overall service from the staff and home.

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Review from E S (Ex Family Member) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On occasions, the patient is without water or drink.
Food could be better.

Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home

Thank you for your review, we value all feedback as it helps us to make improvements where required. At HC-One, we strive to deliver kind care every day to our Residents and their families. We are sorry to hear that you found one of our Residents without access to water and are dissatisfied with the quality of food provided. The menus are developed in conjunction with the people who live in our Homes, and we strive to evolve and adapt to the needs and preferences of our Residents. We are grateful to you for letting us know about your concerns and would like to assure you, that all feedback we receive is incredibly important to us. If you wish to discuss your concerns further, please do not hesitate to contact the Home directly.


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Review from R E (Niece of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Perry Locks have now looked after two of my family members with extreme care and dignity. They are exceptionally kind and take a human approach when dealing with the residents and their families.
As a family, we feel exceptionally lucky to have found Perry Locks and couldn't be more grateful
for all they've done.

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Review from W B (Resident) assisted by family/friend published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and daughter had looked at the reviews for Perry Locks which were good and that is what I have found. The staff are very friendly and helpful. They also make all my visitors feel welcome. I enjoy the food and home is a good choice.

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Review from C B (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for in Perry Locks in an exemplary manner. Not an easy man, he was given such kind and attentive care that I felt that he was safe and looked after. He came to Perry Locks following a terminal diagnosis that he received in the hospital. Whenever there was a need, I was contacted
and kept informed as to what was happening with my father's interests at the forefront of concern. All staff, from nursing to ancillary, appeared kind and also committed to ensuring he was made comfortable. Both the food and standard of cleanliness were excellent. I am very grateful to Perry Locks.

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Review from Gemma H (Sister of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my sister is getting at Perry Locks. The staff are very nice, and the home is very welcoming, my sister is now ambulant but she seems to be thriving. Thanks to everyone.

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Review from Paul C (Son of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the pre-visit meeting to her admittance, my mother has received excellent care. The staff are friendly and professional, my mother's room is comfortable, clean and pleasant. My mother's needs are very well catered for and her family are very pleased with the home.

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Review from S B (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and understanding Mum receives here. Everyone is very passionate about their jobs for the residents, not just a number.

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Review from S R (Partner of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From all that I have witnessed on my visits to the home, I have only seen friendliness, kindness and caring staff. They are always helpful and have time to answer any questions that may arise.

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Review from Julia S (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the team here at Perry Locks show genuine care and commitment to the welfare and happiness of the residents. Both of my parents are here and the team have shown immense kindness in facilitating them being together as we navigate their individual health issues.
They demonstrate an interest in
who their residents are as people, the lives they have lived and the way they prefer to be treated.
Although I don't think either of my parents has been able to partake in the social events yet, it's great to know they can choose to join in if they're able to.
The admin team have also been easy and caring to work with and their kindness to me has not gone unnoticed.

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Review from Jayne F (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is always clean and comfortable.

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Review from Dorothy F (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been received at Perry Locks Care Home - Brooklyn House and the staff present, have made him and his family feel very welcome. When I have observed the staff talking to my dad, he is spoken to with respect and treated with dignity. I also give credit and thanks to the management
and office staff who have been flexible with appointments to complete placement papers.

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Review from J G (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to the care home, my mum has thrived and I'm impressed over how well looked after she is. I like the flexibility in terms of visits and the fact that I can see my mum any time I want, this gives me confidence that the staff have nothing to hide and are very kind and caring as well as good-humoured.
Overall, I'm very pleased with my mum's care.

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Review from Janet H (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience for everyone.
Providing care and support with activities which include family.

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Review from W D (Son-in-law of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care that my mother-in-law is receiving. Both her physical and mental wellbeing seem well-catered for. The staff are delightful and always willing to answer queries.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.367 for Perry Locks Care Home is calculated as follows: ( (236 Excellents x 5) + (172 Goods x 4) + (52 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 466 Ratings = 4.367

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 128 registered maximum number of service users is 25.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Patience

Patience Rocha

Job Title: Home Manager

Introducing Patience Rocha


Home Manager at Perry Locks, Birmingham


“Kind care to me is empowering and involving our Residents in their own care as well as promoting their dignity, health and wellbeing.”


As a Registered Adult Nurse with a BSc degree in Adult Nursing accompanied by an MSc in Public Health, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One since 2015, Patience closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Patience remarked: “My favourite thing about being a Home Manager is the ability to work closely with a group of people with different skills and talents. Having the opportunity to support and watch Colleagues develop professionally is very fulfilling to me.”


Patience has achieved much throughout her life, with one of her proudest achievements has been her career development through HC-One. Patience started as a carer in 2015 and was promoted to Senior Carer, whilst this was happening, she was also attending nursing school which allowed her to become a Unit Manager. Once Patience had completed her degrees, she became a Deputy Home Manager and now holds the Home Manager position.


Outside of work, Patience enjoys cooking for her family and spending quality time with them.


If you would like to find out more about Perry Locks, Patience would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.