Perry Locks Care Home

398 Aldridge Road, Perry Barr, Birmingham B44 8BG
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9.4 137 Reviews
  • Perry Locks Care Home, Birmingham
Perry Locks Care Home offers personalised residential, nursing and dementia care to older people in a friendly and welcoming setting located in Perry Bar.

With a wealth of experience and an understanding of what quality care entails, the home manager leads the team at Perry Locks to provide the kindest care possible to all residents.

By getting to know residents at Perry Locks, the team supports each person to live a happy and fulfilled life. The enriching activities programmes keeps residents engaged with old hobbies whilst also giving them a chance to try new things, whilst the homely setting is the perfect place for residents who prefer to relax and take it easy.

Community is an integral part of life at Perry Locks too. As well as always welcoming friends and family, the team is dedicated to supporting residents to establish and maintain positive relationships in the Birmingham neighbourhood. Whether it be spending time with local schools or visiting businesses in the area, residents at Perry Locks always have the opportunity to get involved with life just as they would living in the community.

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Care Provided by Perry Locks Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 128 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patience Rocha (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (128)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Perry Locks Care Home Reviews (137)

Total of 137, showing 41-60
9.4

Perry Locks Care Home has a Review Score of 9.4 (9.367) out of 10, based on 40 reviews in the last 2 years. Over all time Perry Locks Care Home has 137 reviews.

Overall Experience

  • 60
  • 57
  • 14
  • 3
  • 3

Date Published

137
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Review from Mike D (Grandson of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our nan reached her 100th birthday this month at the same date she moved into Perry Locks Care Home. We all know she is in the best care. All the staff are caring and friendly an nothing is too much trouble. They welcomed Nan like she was part of the family. Thank you everyone at Perry Locks Care Home
for the peace of mind you have given us. You do an amazing job.

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Review from Loz V (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum sadly passed away a week ago, but the care and compassion the staff shown us as a family and her in particular was much appreciated. I cannot speak highly enough of how they made her last few days as comfortable as they could. Thank you to all the staff of Lawrence House and Perry Locks Care
Home.

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Review from P S (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very satisfied with the excellent services. I will recommend anyone suitable for care, they are good, showing kind care. I can understand that the staff are always busy and it takes five minutes to answer the call bed. The only thing I think the management needs is to work on is staffing levels.
Staff are friendly and kind and they will do anything in their power to help me. I am happy to stay, I wouldn't be here if I was not happy.

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Review from C J (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Living in Perry Locks Care Home has really helped my mental wellbeing due to my medical condition. I wouldn't know where I would be if I wasn't in Perry Lock Care Home. The staff are so amazing, they look after me well and show empathy when caring for me. The staff are very good and friendly, providing
a high quality of care to the best of my knowledge.

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Review from B M (Friend of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made welcome at Perry Locks Birmingham. I find the staff very caring and dedicated. The residents always look clean and well cared for and there is always something going on (entertainment) which keeps them stimulated and I have often joined in the entertainment which is fun. The home is
very clean and the gardens are well kept with lots of tubs of lovely flowers. I always feel at home at Perry Locks and never feel rushed when visiting my friend and I am always offered a cup of tea, which is nice.

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Review from William S (Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am washed in the morning to prepare for breakfast. It varies how well I am treated by the carers. Some treat me with care and dignity others do not.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Perry Locks Care Home

Thank you for your review. We are sorry to hear about your experience at Perry Locks Care Home. We would like to reassure you that we have completed a group supervision with our staff team to remind them of the importance of promoting the dignity of people we care for and the importance of providing kind care. Furthermore, we have completed a lesson learned session with the team to ensure an incident of this nature does not happen again. Please feel free to contact me if you would like to discuss further your concerns further.


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Review from Tracey J (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Loving and caring staff. Extremely pleased with Mum's care.

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Review from N D (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom seems happy and settled in Perry Locks.
Staff are all really nice.

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Review from Edna M (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service, excellent care.
Comfortable bed and room. Catering is very good.

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Review from Stephen S (Partner of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend people to Perry Locks.
The food is excellent, but my partner can not eat most of it owing to her illness. Somebody came down to see her a few times, but nothing happened a few times, but she enjoys what she can eat.

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Review from Diana M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always looked after. Mom is very happy here and really enjoyed the party for the Queen. Food was lovely, a good choice and plenty of drinks.

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Review from Mike M (Son of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Catherine House since April 2019. My sister and I visit regularly. Mum is always happy and content and often comments about how well looked after she is, how nice ther staff are and how much she likes her room. Mum is a cup of tea fan, so the fact that she receives them regularly is
a big plus for her. Our thanks to everyone who cares for Mum so well.

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Review from S P (Sister of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did not know what to expect for the Jubilee celebrations but was so pleased we came. He was being fed and cared for by a member of staff when we arrived and we were so pleased to see that the staff were very attentive to residents and visitors. Plenty of food and drinks for all.

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Review from D E (Mother-in-law of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff put on a wonderful event for the Jubilee. They were pleasant and caring. Amazing food and drinks.

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Review from E M (Granddaughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan stayed at Perry Locks Care Home for a short 9 weeks, within this time the staff have been nothing but caring, supportive and attentive to all our needs as a family. The staff went above and beyond to make sure my name was cared for as she wished, nothing was too much to ask.

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Review from J K (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent throughout.

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Review from Natalie S (Granddaughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nan was a resident here, her room was dirty, and the carpet was stained. The pressure cushion on her chair had seen better days it had bits falling off it. She was given a footstool that had stains of some description on it. We couldn't see her for a long period due to covid outbreaks in the home.
When we did get to see her she cried a lot and said how poor the care was that she received, often waiting 20 minutes to use the commode, told to hold on or just do it in her pad. She complained that the assistance given to her when washing was minimal and she felt dirty. There were other people's clothes in her wardrobe and drawers and a carer put a t-shirt on her that wasn't hers and refused to take it off when nan complained, she said she was shouted at and made fun of by a few carers. I wouldn't recommend this home to anyone. Avoid.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Perry Locks Care Home

I am sorry to hear of your experience whilst your nan resided at Perry Locks. Please let me reassure you that all concerns raised are fully investigated and actions taken to reduce the risk of any incidents of this nature from occurring again. The poor experience that your nan received whilst at Perry Locks will not happen again. If you wish to discuss any of the concerns you raised any further, please contact myself on 0121 560598
Kind Regards


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Review from Karl W (Son-in-law of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is home is terrible, the management are doing their best to make it difficult for family members to visit, they are currently only allowing 3 appointments a day for the whole day, that means only three of the residents can have family members visiting them on any one day. On the weekends there
are no managers available, and the staff are not trained well enough to answer some simple questions. There have also been many occasions where we have attended and noticed other residents wearing our family member's clothes, also there have been occasions where our family member was left unwashed. We pay a lot of money for the care home to take good care of our family member, but we are not happy with the level of care they are giving. Though I understand that the Covid pandemic has meant some changes had to be put in place, the fact that most of the rules have now been lifted should mean that we at least have better access to our family member than this home is willing to offer.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Perry Locks Care Home

Dear Karl,
We are sorry that this was your experience at our service. Firstly, let me reassure you that there is no limitation to the number of visits for our residents in normal circumstances. However, we were unfortunately in outbreak at the early part of this year therefore the service could only accept essential visits into the home. We apologise for the inconvenience and upset this may have caused to both yourself and your family.
With regards to other residents wearing your relative’s clothes, the home has not permitted visits in communal areas since 2020. Therefore, relatives have had no access to other residents except their family member. Furthermore, we have a reliable laundry department that ensures that all residents’ clothes are washed, ironed and delivered straight into the residents’ wardrobe. As a home we encourage relatives to ensure that residents’ clothes and belongings are labelled to ensure that they are wearing their own clothes but unfortunately this is not always the case as identified by yourself on your visit to the home.
I can only apologise also that you found your relative to appear that they had not received any personal care.
To further enhance the support we provide within the service we have taken action to review the concerns you have raised and any actions arising from your concerns will be shared and addressed with our team to ensure an incident of this nature does not happen again. If you would like to discuss any of the concerns raised further please contact me on 0121 560598.


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Review from P P (Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really like it here. Everything from the care, staff, my room, food, activities and safety. Everybody is lovely. I just don't like the fact that I can't walk due to my health condition but the staff are always available to provide me with all needed assistance and support. I will highly recommend
this care home to anyone if they need similar care of treatment.

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Review from J M (Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is pretty good living at Perry Locks Care Home, the staff are very good with the service offer. When I need support and I use the call bell, the staff come almost immediately to support me. I am happy here and have settled in. I feel safe. The staff are very respectful and kind.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.367 for Perry Locks Care Home is calculated as follows: ( (236 Excellents x 5) + (172 Goods x 4) + (52 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 466 Ratings = 4.367

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 128 registered maximum number of service users is 25.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Patience

Patience Rocha

Job Title: Home Manager

Introducing Patience Rocha


Home Manager at Perry Locks, Birmingham


“Kind care to me is empowering and involving our Residents in their own care as well as promoting their dignity, health and wellbeing.”


As a Registered Adult Nurse with a BSc degree in Adult Nursing accompanied by an MSc in Public Health, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One since 2015, Patience closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Patience remarked: “My favourite thing about being a Home Manager is the ability to work closely with a group of people with different skills and talents. Having the opportunity to support and watch Colleagues develop professionally is very fulfilling to me.”


Patience has achieved much throughout her life, with one of her proudest achievements has been her career development through HC-One. Patience started as a carer in 2015 and was promoted to Senior Carer, whilst this was happening, she was also attending nursing school which allowed her to become a Unit Manager. Once Patience had completed her degrees, she became a Deputy Home Manager and now holds the Home Manager position.


Outside of work, Patience enjoys cooking for her family and spending quality time with them.


If you would like to find out more about Perry Locks, Patience would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.