Perry Locks Care Home

398 Aldridge Road, Perry Barr, Birmingham B44 8BG
Submit a Review
9.4 137 Reviews
  • Perry Locks Care Home, Birmingham
Perry Locks Care Home offers personalised residential, nursing and dementia care to older people in a friendly and welcoming setting located in Perry Bar.

With a wealth of experience and an understanding of what quality care entails, the home manager leads the team at Perry Locks to provide the kindest care possible to all residents.

By getting to know residents at Perry Locks, the team supports each person to live a happy and fulfilled life. The enriching activities programmes keeps residents engaged with old hobbies whilst also giving them a chance to try new things, whilst the homely setting is the perfect place for residents who prefer to relax and take it easy.

Community is an integral part of life at Perry Locks too. As well as always welcoming friends and family, the team is dedicated to supporting residents to establish and maintain positive relationships in the Birmingham neighbourhood. Whether it be spending time with local schools or visiting businesses in the area, residents at Perry Locks always have the opportunity to get involved with life just as they would living in the community.

Show Perry Locks Care Home on the Map

Care Provided by Perry Locks Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 128 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patience Rocha (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (128)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Perry Locks Care Home Reviews (137)

Total of 137, showing 61-80
9.4

Perry Locks Care Home has a Review Score of 9.4 (9.367) out of 10, based on 40 reviews in the last 2 years. Over all time Perry Locks Care Home has 137 reviews.

Overall Experience

  • 60
  • 57
  • 14
  • 3
  • 3

Date Published

137
29
36
40
97

Review from M H (Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it could do with more staff at times. All the staff treat us with dignity. When the staff have time, they join in activities with us. The activities are very good from quizzes to exercise and last week we made our own pizzas. This went down with fun and laughter. All the staff are very friendly.
We take part in St David's Day, Valentine's Day etc. We also have has an English tea party which brought back memories for some of the residents. We are going through a refurbishment at the moment which I cannot wait to see so I could recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edna M (Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good conditions. Well looked after, good food and helpful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allan H (Husband of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally pleasant and helpful staff. Some strange restrictions during lockdown like not being able to see my wife for many weeks even through a locked glass window. Whilst elsewhere 60,000 fans allowed to a football stadium. I thought the window ban was over the top.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Perry Locks Care Home

Thank you for your review, I am pleased to hear that the team have been pleasant and helpful and that you have enjoyed a positive experience. I understand that the restrictions put in place during the height of the pandemic may have been frustrating, however, the restrictions were necessary to ensure our residents and staff remained as safe as possible. The home followed and continues to follow, Government guidelines and company policy throughout the pandemic to maintain robust infection control precautions. If you would like to discuss your query further please contact me and I will be happy to discuss any concerns you may have, once again thank you for taking the time to complete a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James G (Husband of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife has been at Perry Locks Care Home, I have found everything to be of a high standard and all staff very cooperative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the level of care my mum is receiving at Perry Locks. The staff are excellent, they treat mum with kindness and respect and they are always willing to answer any questions I have. Mum always looks so well cared for when I visit. She enjoys all the activities and facilities there
and she has really improved and gained since moving to Perry Locks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Perry Locks Care Home, in Calthorpe House for one year. During her stay, Mum was well looked after especially during the pandemic when the family was unable to visit Mum. There was a language barrier but some staff played a key role at making Mum feel at home and that put our
family's mind at rest to some extent that Mum could communicate. We're very thankful to all the staff for taking very good care of Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has recently moved over to Calthorpe House Perry Locks from another house. Since being there his level of care has significantly improved. The staff at Calthorpe are excellent especially the house manager and nurse. Nothing is too much trouble. He, for the first time, has gained weight and
I've even seen him smile, he seems so much happier and more engaged - I wish he had started here. I have regular updates about my father and all the staff regularly demonstrate how much they care and support him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith D (Son of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom went to Perry Locks for respite care from hospital for 4 weeks. Because of Covid, she was able to stay as a paying resident. The family were so pleased, as family members have experience of the home already. Mom died within a few weeks and it was as though she had been there for years; staff are
so lovely and really cared for Mom, coming out to pay respects to her funeral. I cannot thank the staff enough and during such a difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in their care for just one-week fir his and of life. During his stay, all the staff showed him respect and really cared for him. They showed sympathy and compassion to myself and my family whilst following government guidelines due to COVID-19. What wonderful people they are even after
he had passed, they phoned me to say he had left their care and had made him comfortable for his journey.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother lived at Perry Locks Care Home from October 2015. From the time she lived there, the care staff were kind, caring and showed empathy and integrity. Mother had lots of health issues and was deaf from birth so they overcame many issues in her time there with thought and support too to her needs
quite well. Communication could be much stronger between house management and their staff to help the unit room more professionally. I felt sometimes it was awkward trying to understand their way of doing policy and procedures. Any serious issues, the main office supported and resolved. Activities have deteriorated over the last 2/3 years - no imagination and repetitive.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Perry Locks Care Home

Thank you for taking the time to complete a review of our home. I was pleased to read that you thought our staff were kind, caring and showed empathy and integrity. I was disappointed to read that you thought communication could be stronger between our staffing groups. However, we will take this feedback on board and endeavour to improve upon this. I am pleased that you thought serious issues were resolved. Our Well-Being Team do try to offer a wide range of activities to cater to all our Residents. Your valued feedback will be cascaded to the team to allow us to improve upon the service we provide. Once again thank you for taking the time to complete this feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D E (Relative of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative was taken to Perry Locks Nursing Home after we had the experience of having a close friend cared for at the home.
The staff have been absolutely brilliant in looking after our relative; they cared for him as if he was a member of their family with love, even up until the end. They were
patient with the situation surrounding the pandemic and still found ways for us to be able to see and communicate with our relative.
Leading up to our relative's death the staff went over and above for him; absolutely brilliant and we are ever so grateful to those who cared for our relative.
Communication was good, keeping us informed of any changes or concerns, attending meetings with external agencies, arranging personal care for hair and nails and listening to and actioning our concerns.
We would definitely recommend the Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Nephew of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was a resident in Perry Locks Care Home for a period of 15-months until he sadly passed last month. He was very happy there, was well looked after and at his time of life and condition, he enjoyed his time there. Like the staff who were very caring and treated him with dignity. Inconclusion
a good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A O (Wife of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perry Locks dementia unit is like a large family. The manager, all carers and staff are there not only for the residents but relatives, as your feelings are taken into consideration as well. Support is given to everyone at all times, as have known them all for 32-months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Resident) assisted by family/friend published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Night staff not treating me with dignity. Left in soiled pads etc. for a very long time. Complaint made. The day staff was very good, no complaints. Due to coronavirus, we were in our rooms quite a lot and unable to fully appreciate all facilities. Was there for respite after a hospital stay.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Perry Locks Care Home

Thank you for completing a review of our home, I must apologise that on this occasion our service fell below your expectation, I would also like to thank you for the positive feedback that you have given in regards to our day staff. If you wish to further discuss any of the matters you have raised please contact me at the home, where I will be more than happy to speak with you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been a resident for the last four weeks. Do date I have found the staff accommodating, informative, and attends to their needs. They have demonstrated to date that they take time to understand how best to deal with each resident in a respectful manner. Also very important to the resident
are kept clean throughout their stay. The activities they also provide are also good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Perry Locks were extremely friendly, helpful and respectful to my mother. One was especially helpful and informative. My mother eventually returned home but I will certainly be contacting Perry Locks in the future as and when she needs residential care as I would not hesitate to entrust
my mother's care to them again.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V E (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Unsatisfied with the treatment mum was given and staff were very unhelpful. My mother's belongings went missing.

Reply from Tracy Hardy, Careline Team Leader at Perry Locks Care Home

Thank you for your feedback in regards to your Mother’s stay with us at Perry Locks. I am sorry to hear you were unhappy with the care she received. As a result of your feedback, we will learn and further improve our service. In regards to your Mother’s belongings I understand you came to take her home before the agreed discharge date, which led to the misunderstanding, however, we ensured her belongings were returned to your home address. Once again many thanks for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was moved to Perry Locks in March 2019. After a few years of struggling to keep mom in her flat, we decided to move her to full-time care. This was the best decision we made for mom as she is the happiest we have seen her for years. The staff are fantastic and very caring. Mom's dementia has
not deteriorated since this move, she is kept active and engaged. We are so grateful as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F C (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Brooklyn House in Perry Locks Care Home, are wonderful, they work really hard and always find the time to answer our questions. They show kindness and compassion towards our mum at all times.
They have assisted us during the most traumatic time in our lives, they are real angels. We are truly
grateful for all that they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine C (Wife of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband is very well looked after by the staff. His needs are well cared for with good dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.367 for Perry Locks Care Home is calculated as follows: ( (236 Excellents x 5) + (172 Goods x 4) + (52 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 466 Ratings = 4.367

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 128 registered maximum number of service users is 25.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Patience

Patience Rocha

Job Title: Home Manager

Introducing Patience Rocha


Home Manager at Perry Locks, Birmingham


“Kind care to me is empowering and involving our Residents in their own care as well as promoting their dignity, health and wellbeing.”


As a Registered Adult Nurse with a BSc degree in Adult Nursing accompanied by an MSc in Public Health, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One since 2015, Patience closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Patience remarked: “My favourite thing about being a Home Manager is the ability to work closely with a group of people with different skills and talents. Having the opportunity to support and watch Colleagues develop professionally is very fulfilling to me.”


Patience has achieved much throughout her life, with one of her proudest achievements has been her career development through HC-One. Patience started as a carer in 2015 and was promoted to Senior Carer, whilst this was happening, she was also attending nursing school which allowed her to become a Unit Manager. Once Patience had completed her degrees, she became a Deputy Home Manager and now holds the Home Manager position.


Outside of work, Patience enjoys cooking for her family and spending quality time with them.


If you would like to find out more about Perry Locks, Patience would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.