Perry Locks Care Home

398 Aldridge Road, Perry Barr, Birmingham B44 8BG
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9.4 137 Reviews
  • Perry Locks Care Home, Birmingham
Perry Locks Care Home offers personalised residential, nursing and dementia care to older people in a friendly and welcoming setting located in Perry Bar.

With a wealth of experience and an understanding of what quality care entails, the home manager leads the team at Perry Locks to provide the kindest care possible to all residents.

By getting to know residents at Perry Locks, the team supports each person to live a happy and fulfilled life. The enriching activities programmes keeps residents engaged with old hobbies whilst also giving them a chance to try new things, whilst the homely setting is the perfect place for residents who prefer to relax and take it easy.

Community is an integral part of life at Perry Locks too. As well as always welcoming friends and family, the team is dedicated to supporting residents to establish and maintain positive relationships in the Birmingham neighbourhood. Whether it be spending time with local schools or visiting businesses in the area, residents at Perry Locks always have the opportunity to get involved with life just as they would living in the community.

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Care Provided by Perry Locks Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 128 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patience Rocha (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (128)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Perry Locks Care Home Reviews (137)

Total of 137, showing 81-100
9.4

Perry Locks Care Home has a Review Score of 9.4 (9.367) out of 10, based on 40 reviews in the last 2 years. Over all time Perry Locks Care Home has 137 reviews.

Overall Experience

  • 60
  • 57
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  • 3

Date Published

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Review from M R (Wife of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well looked after no complaints. Only sometimes he has to wait longer to be changed because of staff problems, otherwise, he is well cared for.

Reply from Clare Sheehan, TBC at Perry Locks Care Home

Thank you for your review. I am pleased to hear you feel your husband is well cared for. We do experience staff shortages at times, however, please feel reassured we endeavour to rectify any shortages as soon as possible. Once again thank you for your valuable feedback.


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Review from D H (Daughter-in-law of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, involving as many residents and family into this years craft open day event.

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Review from Sara J (Daughter-in-law of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

(Brooklyn House) Mother-in-law went in temporarily direct from hospital admission. We were greeted very pleasantly by staff, made to feel very welcome and part of an extended family. I have been there at meal times and all the meals have been fresh with a large variety of choice. I have visited during
the day and joined in the activities from card bingo, quizzes to food tasting and a drink in The Brooklyn. We have managed to see services such as chiropodist, optician and visited the in house hairdresser. I find all the staff very friendly from the laundry lady to the management team. We are so pleased to have this service that it is now a permanent placement. Thank you all.

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Review from Y R (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

HC-One is understaffed. The quality of care is very poor. Rooms are dirty and furniture needs replacing. The staff are too busy to entertain or look after the residents properly. Quite often residents are calling out for a nurse to change their pads or take them to the bathroom. In general, the care
home is deteriorating. Buildings and gardens need to be refurbished. My mother cannot eat the food because it is also a very poor standard.

Reply from Claire Hurworth, Care Line Manager at Perry Locks Care Home

Thank you for your review. We are sorry that you feel our standards have not met your Mother’s requirements. We will be making contact with you shortly, to invite you and your Mother for a care plan review. Meanwhile, if we can be of any further assistance, please do not hesitate to contact the Home Manager direct.


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Review from Doreen B (Sister-in-law of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are extremely appreciative of the excellent care our sister/sister-in-law is receiving. She has not been as happy for years as she is in Perry Locks, being looked after by such caring and family-like staff. All the facilities are excellent, especially the food. We all feel that she is
in safe hands and we can take comfort from that.

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Review from N S (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Perry Locks rose to the challenge of looking after my father whose health and welfare deteriorated over time. He was always treated with dignity and the family were well informed regarding our father. Perry Locks facilitated meetings with key groups of professionals to ensure my father's
best interest was catered for. Given the choice again I would use again Perry Locks.

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Review from Sally F (Granddaughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas Day was very good on Colthorpe Unit and all the staff made us extremely welcome.

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Review from Ann B (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful staff. Residents (full time and temporary as my mother) showed dignity, patience, care, kindness, respect and love. Staff try and make sure all get care and help and when required assistance, be it medical or practical. Home has a lovely friendly comfortable "Homely" atmosphere. Nursery
staff are approachable and all staff across the board (cleaners, kitchen staff and those with direct resident contact all seem to do their very best for those living in the home. Admin and management seem to keep things running.

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Review from Sean D (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful afternoon tea for residents and four guests to celebrate an 89th birthday.
Well done and thank you all.

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Review from Barry S (Husband of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Perry Locks and staff are very good since my wife was admitted here in 2015.

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Review from A T (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff treat each resident as an individual and take time to learn individual preferences regarding name and choice of clothes/food. This enables each to retain personal dignity. The menu is varied with food attractively presented and generally of good quality. The rooms are clean. There is very
good supervision with attention paid to specific needs.

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Review from John T (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Brooklyn Arms is a nice pub idle in this place as it keeps you in touch with the feeling of outside the complex. Staff are lovely as well and drinks are great. It's a must visit place.

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Review from Linda W (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit Perry Locks twice a week and find the staff caring, helpful and friendly but most of the time they are short staffed which means the residents do have to wait for help to go to the toilet etc.

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Review from James E (Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good food and lots of it. Lovely staff. Nice room always kept clean and tidy. Activities most days and trips out. Always felt safe. Value for money - yes.

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Review from Christine M (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although mom didn't like being in a care home (whichever one she was in) I felt comfortable with her being there. She was well looked after and the staff were lovely and attentive to her. From what I observed, mom was treated with dignity and respect. Her room was spacious and she was able to have her
own tv and personal effects with her. The only negative was no ensuite facilities. Mom was encouraged to spend her days in the day lounge with other residents and she did make some new friends. Mom was not mobile so relied on staff to move her around, but they were always available for her when she needed them. I wasn't able to visit more than once a week, but when I did visit, there did seem to be social activities, and the staff also interacted with the residents. Thanks for taking care of my mom. It's not easy getting old when you have to rely on others for support but you made her as comfortable as you could.

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Review from Julie W (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely home, both staff, management and residents are lovely and are very friendly.
The staff are all very approachable.
Visitors are also made very welcome. It gives us great peace of mind to know Dad is looked after and he is happy.

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Review from P T (Stepdaughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Stepmother was in for respite after being very ill in hospital. She was very stressed and disoriented when she arrived but within a couple of days was settled and very happy. She liked the company and all the staff were wonderful to her she wanted to stay.

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Review from Averil G (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I had to beg for my bed to be made each morning.


Food is good - the gluten-free provision is excellent.


Sheets are not white - laundry is questionable.


Showers were not good - flooded floors and assistance was hit and miss.


Certain assistants were excellent, others awful.


Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home

Thank you for taking the time to complete this survey. Your feedback is important to us and we will use this to improve the quality of our service. I am delighted to hear that you thought our food choices were excellent. Our chef manager prides herself on providing a variety of meal choices for our residents. I am sorry to hear that you felt our bed linen and laundry service was questionable. Please be assured my deputy home manager has addressed this issue and has ordered new linen. We have also spoken to staff regarding beds and rooms being kept clean and presentable. I am also sorry to hear that our showers appeared to be flooded, however they are wet rooms and can sometimes appear to collect water. My maintenance manager checks these areas on a regular basis and the showers are in full working order. We work very closely with the staff at Perry Locks and provide excellent training facilities. Our staff are then able to develop their knowledge and experience. I thank you for bringing this to my attention and will continue to offer learning and development support to our staff. I am delighted to hear that you felt our staff were excellent and I will pass this praise onto them.


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Review from Gordon T (Brother of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt my sister was very safe as the staff were very caring and always happy/cheerful and gave her all the help possible under difficult circumstances.

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Review from Patricia H (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Perry Locks have been so supportive, helpful and very tentative to my mother's needs. She has had a skin condition all her life and since going into Perry Locks it has looked the best it has in years, we are so pleased she's getting great care and attention. Many thanks to all the team!

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.367 for Perry Locks Care Home is calculated as follows: ( (236 Excellents x 5) + (172 Goods x 4) + (52 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 466 Ratings = 4.367

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 128 registered maximum number of service users is 25.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Patience

Patience Rocha

Job Title: Home Manager

Introducing Patience Rocha


Home Manager at Perry Locks, Birmingham


“Kind care to me is empowering and involving our Residents in their own care as well as promoting their dignity, health and wellbeing.”


As a Registered Adult Nurse with a BSc degree in Adult Nursing accompanied by an MSc in Public Health, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One since 2015, Patience closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Patience remarked: “My favourite thing about being a Home Manager is the ability to work closely with a group of people with different skills and talents. Having the opportunity to support and watch Colleagues develop professionally is very fulfilling to me.”


Patience has achieved much throughout her life, with one of her proudest achievements has been her career development through HC-One. Patience started as a carer in 2015 and was promoted to Senior Carer, whilst this was happening, she was also attending nursing school which allowed her to become a Unit Manager. Once Patience had completed her degrees, she became a Deputy Home Manager and now holds the Home Manager position.


Outside of work, Patience enjoys cooking for her family and spending quality time with them.


If you would like to find out more about Perry Locks, Patience would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.