Perry Locks Care Home

398 Aldridge Road, Perry Barr, Birmingham B44 8BG
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9.4 137 Reviews
  • Perry Locks Care Home, Birmingham
Perry Locks Care Home offers personalised residential, nursing and dementia care to older people in a friendly and welcoming setting located in Perry Bar.

With a wealth of experience and an understanding of what quality care entails, the home manager leads the team at Perry Locks to provide the kindest care possible to all residents.

By getting to know residents at Perry Locks, the team supports each person to live a happy and fulfilled life. The enriching activities programmes keeps residents engaged with old hobbies whilst also giving them a chance to try new things, whilst the homely setting is the perfect place for residents who prefer to relax and take it easy.

Community is an integral part of life at Perry Locks too. As well as always welcoming friends and family, the team is dedicated to supporting residents to establish and maintain positive relationships in the Birmingham neighbourhood. Whether it be spending time with local schools or visiting businesses in the area, residents at Perry Locks always have the opportunity to get involved with life just as they would living in the community.

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Care Provided by Perry Locks Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 128 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Patience Rocha (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (128)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Perry Locks Care Home Reviews (137)

Total of 137, showing 101-120
9.4

Perry Locks Care Home has a Review Score of 9.4 (9.367) out of 10, based on 40 reviews in the last 2 years. Over all time Perry Locks Care Home has 137 reviews.

Overall Experience

  • 60
  • 57
  • 14
  • 3
  • 3

Date Published

137
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36
40
97

Review from B C (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is very good, quality of food is good and nicely prepared.


More activities for dementia patients could be provided as with my father, he isn't able to join in most activities. I would say activities for the abler is excellent.


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Review from J W (Wife of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed two weeks respite in June. He's bed bound so he does no activities. Very happy with care and staff. He's having another repsite stay in August. Thanks to all.

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Review from R L (Son of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were helpful and considerate. Rooms were kept clean and tidy. Food was excellent with a good choice.

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Review from Patrick B (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of our mother received in Perry Locks was very good. MUm neede constant help and supervision which all of the staff provided with care, compassion and professionalism. Our initial concerns which related to previous incidents reported in the press were soon dispelled. Thank you to everybody
at Perry Locks.

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Review from Frances C (Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt very well cared for. All the staff were friendly, kind and experienced.
The only complaint I have was a shortage of staff.

Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home

Thank you for your feedback, we are pleased to hear that you felt well cared for and that our staff were kind, friendly and experienced. We do manage our staffing levels very closely, however, at times we do experience shortages due to late notice sickness. I would like to reassure you that we are working on these shortfalls by employing bank staff to cover in the event of this happening in the future. Once again many thanks for taking the time to complete the review, we are delighted to hear your overall experience was positive.


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Review from S H (Sister of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only in Perry Locks a couple of weeks but her stay was good. She was treated with respect and the care given was excellent.

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Review from Christine L (Relative of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am writing on behalf of my Godmother she is not able to write at the moment but have checked answers with her and her only complaint is that is was noisy due to doors banging.

Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home

Thank you for assisting your Godmother to provide this feedback which is appreciated. I am sorry to hear the environment was too noisy with regards to banging doors. Please be assured that we will be addressing this issue at future staff meetings.


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Review from Stephen M (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All facilities were new and the room for my father was good. The staff were friendly and polite but seemed to be under pressure. Communication between the nursing home and myself was not brilliant and on 2 (maybe 3) occasions staff said they would ring me back, but didn't. I was informed promptly, however,
concerning my father's visits from Perry Locks to the hospital to sort out chest infections.

Reply from Clare Sheehan, Careline Advisor at Perry Locks Care Home

Thank you for your comments. We are pleased that you found your Father's room of a good standard and that staff were friendly and polite. We will ensure your comment regarding lack of communication is addressed at the next management meeting to prevent this from happening again. We are also happy to hear staff notified you without delay when your Father needed to transfer to hospital. We would welcome a visit if you would like to discuss these matters further.


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Review from Jennifer O (Partner of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has only been in care for 6 weeks but I have been very happy with the care he has received.
The staff have been friendly and helpful.
My partner has settled in well and I am happy for him to stay at Perry Locks.

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Review from S J (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been at Perry Locks for 30 months. The Bungalow has a homely, friendly atmosphere. All residents are treated as individuals and staff are knowledgeable of their personal behaviours, moods and individual needs. Staff are friendly and communicate to visitors. Personally, have good peace of mind
showing that Mom is well cared for when I am not there.

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Review from Linda P (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Perry Locks a very good care home, very friendly.
My only concern was although mum is not very mobile her mental state is very good and it appeared most of the residents had dementia so she found that very difficult.

Reply from Clare Sheehan, Care Advisor at Perry Locks Care Home

We are delighted to hear that you found the care your Mother received very good and that we have succeeded in creating a friendly environment. We would like to invite you into our care home to further discuss your concerns with regards to your Mothers daily activities. We ask that you make contact with the unit manager to arrange an appointment to attend a care plan review. This will enable us to discuss any activities and hobbies your Mother may enjoy. We can then incorporate this into her daily life. Many thanks for completing this review your feedback is very much appreciated.


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Review from A W (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home since December 2017 and has improved. She is eating and sleeping better. Staff are friendly and good to the residents as they sit and listen to them and encourage them to take part in the activities.

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Review from Valerie B (Wife of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, who suffers multi-infarct dementia, has been resident at Perry Locks since May 2016. Although able to walk when he went in, he was soon off his feet and now has to be lifted from bed to chair etc. Staff are always very kind to him and he is kept clean, tidy and shaved. He now tends to eat
with his fingers and often I question the type of food given to him. Also, size of puddings and other foods. There is a lack of staff to help all residents.

Reply from Clare Sheehan, Care Advisor at Perry Locks Care Home

Many thanks for taking the time to complete this review of our home. We are pleased you feel our staff are kind and that your husband's personal hygiene needs are being met. Our staffing levels are monitored very closely and we continuously recruit new members of staff. We would like to welcome you to the home to take an active role in your husband's care plan review. This will enable you to share your husband's likes and dislikes with regards to meals and all aspects of his day to day life. We can then work together to ensure he receives the kindest and best possible care. Once again your feedback is appreciated.


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Review from Jakki C (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the care and support provided are good, however, we have experienced some inconsistency depending on who looks after our relative in that any changes to the daily routine have not been picked up in the handovers between carers.
We have had to address this with managers, which has then mostly
been actioned.
In terms of dignity, my relative was put in netting pants for men (like boxer shorts), rather than the ladies version.
This had to be flagged with management, who apologised and sorted.
Food, drink and facilities are all good (though the food is sometimes rushed).

Reply from Clare Sheehan, Care Advisor at Perry Locks Care Home

Many thanks for taking the time to complete this review. We are pleased that you felt our care was of a good standard. I take on board your comments with regards to communication between outgoing and incoming staff. We have implemented a communication board in each unit to avoid any further missed communications during the staff handover. I also take on board your concern with regards to your relative's undergarments and will be discussing this with my unit managers to ensure the care staff are fully aware of the correct undergarments to use for each gender. May I take this opportunity to thank you for praising our catering staff with regards to food and beverages, however, I acknowledge that meal times may appear to be rushed. My unit managers are completing dining room audits in order to improve upon the service of meals. Once again thank you for your feedback.


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Review from Prafulla C (Husband of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted for temporary respite rehabilitate after knee surgery.
She was dependant on care staff to be hoisted for toileting and full care as she was unable to weight bear.
After initial teething problems as the first night we were very pleased with care and attention she was given., The
staff were very caring and friendly.

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Review from J A G (Mother of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a wonderful experience and an opportunity. Just the time when my son and myself needed it most for a break in six years and during this time I was able to attend my youngest son's wedding in Poland.
My son's trial period of three days went well. He settled and fitted in the environment with
the other residents and staff.
This home was convenient and near home, only seven minutes drive in the taxi.
I count this as a total blessing and I recommend this as a place where people care for the helpless with their heads, hands and heart.

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Review from Jacqueline M (Niece of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always found the staff more than accommodating. They got to know my uncle very quickly, although I must mention that his likes/dislikes with food, these were often not addressed also he was not always able to est the food placed before him as it was not cut up.


He was always clean and comfortable.


Reply from Clare Sheehan, Care Advisor at Perry Locks Care Home

Thank you for taking the time to feedback on the service provided by Perry Locks Care Home.


I am very pleased that you felt our staff were more than accommodating whilst your Uncle stayed with us.


The Staff work very hard to get to know our Residents likes and dislikes as soon as possible.


I also take on board your comments with regards to your Uncle’s meals and can assure you we will be incorporating your feedback into our next Staff meeting


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Review from R H (Partner of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff friendly and helpful.

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Review from Tracey H (Daughter of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff at Perry Locks for the amazing care that they showed our Dad.
He was receiving end of life care, and it was given with consideration, care, respect, and patience, both to Dad, and ourselves.
He was kept warm, spotlessly clean, and comfortable. All his needs were met
in full.
Thank you so much to everyone in Calthorpe House.

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Review from C S (Wife of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff at Brooklyn House, Perry Locks very accommodating, friendly and pleasant. If I had any questions regarding my husband, they were, where possible, able to answer them.

Reply from Jayne Duck, Customer Services Administrator at Perry Locks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Perry Locks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.367 for Perry Locks Care Home is calculated as follows: ( (236 Excellents x 5) + (172 Goods x 4) + (52 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 466 Ratings = 4.367

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Perry Locks Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 128 registered maximum number of service users is 25.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Patience

Patience Rocha

Job Title: Home Manager

Introducing Patience Rocha


Home Manager at Perry Locks, Birmingham


“Kind care to me is empowering and involving our Residents in their own care as well as promoting their dignity, health and wellbeing.”


As a Registered Adult Nurse with a BSc degree in Adult Nursing accompanied by an MSc in Public Health, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at HC-One since 2015, Patience closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Patience remarked: “My favourite thing about being a Home Manager is the ability to work closely with a group of people with different skills and talents. Having the opportunity to support and watch Colleagues develop professionally is very fulfilling to me.”


Patience has achieved much throughout her life, with one of her proudest achievements has been her career development through HC-One. Patience started as a carer in 2015 and was promoted to Senior Carer, whilst this was happening, she was also attending nursing school which allowed her to become a Unit Manager. Once Patience had completed her degrees, she became a Deputy Home Manager and now holds the Home Manager position.


Outside of work, Patience enjoys cooking for her family and spending quality time with them.


If you would like to find out more about Perry Locks, Patience would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.